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Faculty and Staff Profile

Janis Miller

Associate Professor
Graduate Programs Coordinator

Office: 120A Sirrine Hall
Phone: (864) 656-3757
Fax: (864) 656-2011
Personal Website:

 Educational Background

Ph.D. Business Administration
University of Missouri 1990

M.B.A. Business Administration
University of Missouri 1986

B.S. Secondary Education
University of Missouri 1978

 Courses Taught

MBA8030: Statistical Analysis of Business Operations
MGT8020: Service Operations
MGT4230: International Business Management
MGT3100: Intermediate Business Statistics
MGT3120: Managerial Decision Modeling


Dr. Janis Miller is an Associate Professor of Management Science in the Department of Management, College of Business, Clemson University. She holds a B.S. degree in Secondary Education (Chemistry, Mathematics, Jr. High Science) from the University of Missouri-Columbia College of Education. After five years of teaching, the first two at Sturgeon R-V Schools in Missouri and the last three at Matshekge Hill School, Bobonong, Botswana, Africa, she managed a small bakery in Serowe, Botswana, Africa for six months. After more than three years in Africa, she returned to the University of Missouri and completed an MBA and a PhD in Operations Management with minors in industrial Engineering and Corporate Finance. At Clemson University since 1990, Janis currently teaches International Business Management, Service Operations, Statistics and Decision Modeling.

 Research Publications

Riley, Jason, M., Klein, Richard, Miller, Janis L., Sridharan, V. Managing Disruption Risk within Hospital Procurement Organizations – Operational Controls, Warning, and Recovery Capabilities. Under review at Journal of Supply Chain Management.

Damali, Uzay, Fredendall, Lawrence D. Miller, Janis L., Moore, DeWayne, Dye, Cheryl J. Value Co-creation in Healthcare Services Using Patient Training and Education: An Organizational Information Processing View, under review at Journal of Services Research.

Damali, Uzay, Miller, Janis L., Fredendall, Lawrence D. Moore, DeWayne, Dye, Cheryl J. 2016. Co-creating value using customer training and education in a healthcare service design. Journal of Operations Management 47-48 (November):80-97.

Riley, Jason, M., Klein, Richard, Miller, Janis L., Sridharan, V. 2016. How Internal Integration, Training, and Information Sharing Affect Supply Chain Risk Management Capabilities. International Journal of Physical Distribution & Logistics Management 46(10):1-28.

Riley, Jason M, Miller, Janis L., Sridharan, V. 2015. Incorporating the predictability of consequences into a disruption management framework. International Journal of Business Analytics 2(3):20-33.

Zhu, Fangwei, Sun, Xiuxia, Miller, Janis L., Deng Zhijun. 2014. Innovations in knowledge management: Applying modular design, International Journal of Innovation Science, 6(2):83-96.

Gerow, J.E., Miller, J.L. 2010. Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery, Journal of Service Science and Management, 3(1):1-15.

Nithinant T., A. Radhakrishnan, J.S. Davis, J.C. Peck, and J.L. Miller. 2008. A protocol for the order commitment decision in a supply network, International Journal of Production Economics,115:515-527).