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Hardware

In the College of Business, there are many different types of hardware equipment that are maintained. Support for each piece of equipment may vary according to whether it is personal, college-owned or non-recommended. The level of support may vary from full support to limited support, to no support at all.

Levels of support defined:

  • Recommended College Owned:

    Equipment that has been recommended by the College of Business IT Support Staff and purchased with departmental funds receives full support for hardware and standard university software.

  • Non-Recommended, College Owned:

    Equipment that has NOT been recommended by College of Business IT Support Staff, but purchased with university funds, falls into the category of "non-recommended" equipment.

    Users looking to purchase non-recommended equipment with college funds will need to print and sign the purchase waiver form. In addition, before the purchase can be made, the user's department head or manager will also need to sign the form. This form is given to the College of Business IT Support Staff for future reference. The waiver will categorize the equipment into the Limited Support group.

    The limited support group is defined as "Providing either recommendation for outside support or download information for software installation."

  • Personally Owned:

    Equipment that faculty and staff have purchased with their own funds receives no support. However, cell phones and tablets will receive either verbal or written support for wireless and email setup.

Support provided for equipment by manufacturer:

*Mobile device support is limited to adding the Clemson email account and the setup of the wireless network (Eduroam).

MANUFACTURERDESKTOPLAPTOP*MOBILE
Dell
Toshiba
Microsoft
ASUS
Apple
Verizon
Sprint
AT&T