Refunds

  • Text Books
    • No refunds on unwrapped loose leaf books or activated e-books or shrink wrapped course packs.
    • Textbooks must be in original condition.
    • No refunds or exchanges without original receipt.
  • General Reading Books, Software, Audio, Video and Small Electronics
    • Opened software, audio books, DVDs, CDs, music, and small electronics may not be returned. They can be exchanged for the same item if defective.
    • Merchandise must be in original condition.
    • No refunds or exchanges without original receipt.
  • All Other Merchandise
    • Without a receipt, a store credit will be issued at the current selling price.
    • Cash back on merchandise credits or gift cards will not exceed $1.
    • No refunds on gift cards, prepaid cards, phone cardsnewspapersor magazines.
    • Merchandise must be in original condition.
  • Returns and Exchange Process by Mail

    Textbook returns must be postmarked during the first week of classes. Your return or exchange should include a completed Return/Exchange Form and proof of schedule change, if applicable. The Return/Exchange Form is included as part of your original shipment. If you do not have the Return/Exchange Form, submit the following information with your return/exchange:

    • name
    • address
    • email address
    • phone number and
    • order number (if available)


    Send returns/exchanges to the store. Send returns/exchanges via prepaid shipping. The bookstore will not accept returns/exchanges via COD. We are not responsible for lost return/exchange packages. Therefore, we highly recommend that you insure any mailed returns/exchanges. The credit for your return will be applied to the form of payment used to make the purchase. Allow up to two credit card billing cycles for the credit to appear on your statement.

  • Returns and Exchanges in your Campus Bookstore

    We will gladly accept returns/exchanges for online textbook purchases at the bookstore. Make sure you have your customer invoice/receipt when returning or exchanging your textbooks. Returns and exchanges made in your on-campus bookstore must adhere to the same timeframes as returns or exchanges process

  • Fair Pricing Policy

    Barnes & Noble College Booksellers comply with local weights and measures requirements. If the price on your receipt is above the advertised or posted price, please alert a bookseller and we will gladly refund the difference.