Fire and EMS

Elevator Failure

Emergency Action

  1. Stay calm.
  2. Activate on-board emergency telephone or alarm.
  3. Call 911 or use an "Emergency Call Box" and report incident.
  4. Keep occupants calm.

If you become trapped in an elevator, use the emergency telephone or activate the elevator emergency alarm within the elevator car. If you hear an elevator alarm, please take the following actions. (Most elevators on campus are equipped with an emergency telephone):

Call 911 or (864) 656-2222 and give the University Emergency Dispatcher the following information-

  1. Name of the building
  2. Location within the building
  3. Where the car is stopped, if known
  4. If a medical emergency exists.

Keep the occupants calm and wait for help to arrive. Do not attempt to exit the car unless directed to and assisted by emergency personnel.

Elevators have mechanical safety brakes that will operate in all situations, even during power failures.

DO NOT attempt to open the elevator car door or in anyway "shake" or "jar" the car to move.

The activation of an elevator lobby smoke detector will cause building elevators to return non-stop to the main floor and lock with the doors open. Never use an elevator to evacuate a building.