TigerOne Card Services

Frequently Asked Questions

How can I get money off of my TigerStripe and Paw Points accounts?

You may receive the remaining funds off of your TigerStripe account only if you withdrawal, transfer or graduate from the university.

TigerStripe

  • If you are eligible for a TigerStripe refund you must visit the TigerOne Card Services website and fill out the account closure form at: clemson.edu/tigerone/accountClose. Requests through the TigerOne Card Services web site will require entry of your Clemson username and password. Once logged in, please follow instructions noted on the form.
  • If you have a balance due to Clemson University, any refunded TigerStripe will be put against the balance you owe first. If you do not have a balance due to Clemson University, it will take 4 to 6 weeks prior to receiving a refund.

Paw Points

  • Paw Points are non-refundable and non-transferable.

Once your account is closed, you will no longer receive the monthly TigerOne Card Services Reminder emails.

How do I stop receiving the TigerOne Emails?

You are receiving TigerOne emails because you have an open or active TigerStripe account. To stop receiving these email you must visit the TigerOne card Services website and fill out the account closure form at:clemson.edu/tigerone/accountClose.

  • If you have graduated, withdrawn, or transferred from the university you are eligible for a refund of your remaining TigerStripe balance once you fill out the account closure form. The form is located on the TigerOne Card Services web site and will require entry of your Clemson username and password. Once logged in, please follow instructions noted on the form.
  • If you have a balance due to Clemson University, any refunded TigerStripe will be put against the balance you owe first. If you do not have a balance due to Clemson University, it will take up to 4 to 6 to receive the refund.

Once your account is closed, you will no longer receive the monthly TigerOne Card Services Reminder emails.

What do I do if my ID card is lost/stolen?
  • If you have an open TigerStripe account, meal plan, or Paw Points account, you will need to contact our office, or go to the Online TigerOne Card Office as soon as possible and report the card lost. This will prevent anyone from using your TigerStripe or Paw Points funds or your meal plan.
  • In order to receive a replacement TigerOne Card you will need to come to the TigerOne Card Services Office. With you, you will need to bring a valid government issued photo ID such as your driver's license or state identification card.
  • The replacement fee for a lost ID card or stolen ID card without a police report is $30.00 and must be paid at the time the card is made.
  • The replacement fee for a stolen ID card with a plice report is $20. You must bring the police report to the TigerOne card office to receive the discount
  • If you reported your card lost and you find it BEFORE you have a replacement card made you can reactivate the card online at t1online.clemson.edu.

*If you have previously lost your ID and had it replaced and then lose the new one, if you find the old card it CANNOT be reinstated. Once a card is out of the system, for safety reasons it cannot be reactivated.

Where can I use my TigerStripe?
    For a complete list of locations that TigerStripe is accepted visit http://www.clemson.edu/campus-life/campus-services/tigerone/usingyourcard/usetigerstripe.html
What is the difference between TigerStripe and Paw Points?
Do Paw Points and TigerStripe roll over from semester to semester?

Yes. Paw Points and TigerStripe roll over from semester to semester until you graduate, withdraw, or transfer from the University. Funds will also only be available until 18 months of inactivity after you last use your TigerStripe or Paw Points accounts

I added funds to my TigerStripe account, when will the funds be available for use?

Any TigerStripe funds added to your University bill will be downloaded automatically to your TigerStripe account at the beginning of the semester provided your optional fees are paid in full. The TigerStripe funds will not be available immediately when entered and paid. If the funds are not credited to your TigerStripe account by the first day of classes for that semester, then you will need to contact Student Financial Services at 864-656-5592 or www.clemson.edu/cfo/student-financials/

Funds added directly through the Online Card Office or by contacting the TigerOne Card Services office will be available for immediate use.

Is someone else allowed to pick up my TigerOne Card for me, or can I have it mailed to me?

No. For Security reasons you must pick up your new official Clemson University ID card in person and provide a valid government issued photo ID.

If I submitted a photo online, how will I know if my photo has been accepted/rejected?

You will be notified if your photo is accepted or rejected by email within 2 business days after your submission. If your photo is rejected, you will receive an email stating the reason for rejection. You may also check the status of your photo by logging into http://t1online.clemson.edu and accessing the photo tab to ensure it is approved. As a reminder, in order to submit a photo online, you must be a new Clemson student or employee. Online photo submission cannot be used by current students or employees.

Why can't parents get a balance on the student's account?

According to the Family Educational Rights and Privacy Act (FERPA), we are unable to share information pertaining to accounts, balances, and activities related to a cardholder. If the cardholder chooses to share that information with other individuals, (s)he may do so directly.

I am enrolled off campus, how do I get my TigerOne Card?

TigerOne Card Services has identified individuals to be TigerOne Off-campus Liaisons for all of our Clemson satellite campuses. If you are at a satellite location and are unable to visit our office during normal business hours, M-F, 8 a.m.-4:30 p.m., please contact the TigerOne Off-campus Liaison closest to you. For a complete listing of TigerOne Off-campus Liaisons and their locations, please click here.

How long will my TigerStripe account remain active after I graduate?

TigerStripe accounts remain active for a minimum of 18 months with no activity. At that time, any remaining balance will be withdrawn and the account will be closed. The balance will be deposited into a general University scholarship fund.

How can I get an International Student Identification Card (ISIC)?

You have two options; 1) Go online to purchase your ISIC card at www.isic.org/get-your-card/. It usually takes 3 – 4 weeks to process your online application and deliver the card to you, or 2) Visit the TigerOne Card Services Office. In emergency circumstances, TigerOne Card Services has a very limited supply of applications on hand that can be processed immediately to allow you to receive your completed card at that time. If you come to TigerOne Card Services, you must bring a valid government issued photo ID (driver license, Passport), your TigerOne Card, and a payment of $30.