TigerOne Card Services

Frequently Asked Questions (FAQ)

What do I do if my ID card is lost?
  • If you have an open TigerStripe account, meal plan, or Paw Points account, you will need to contact our office, or go to the Online TigerOne Card Office as soon as possible and report the card lost. This will prevent anyone from using your TigerStripe or Paw Points funds or your meal plan.
  • In order to receive a replacement TigerOne Card or reactivate your lost card if found, you will need to come to the TigerOne Card Services Office. With you, you will need to bring a valid government issued photo ID such as your driver's license or state identification card.
  • The replacement fee for a lost ID card is $30.00 and must be paid at the time the card is made.

*If you have previously lost your ID and had it replaced and then lose the new one, if you find the old card it CANNOT be reinstated. Once a card is out of the system, for safety reasons it cannot be reactivated.

What do I do if my ID card is stolen?
  • If you have an open TigerStripe account, meal plan, or Paw Points account, you will need to contact our office, or go to the Online TigerOne Card Office as soon as possible and report the card lost. This will prevent anyone from using your TigerStripe or Paw Points funds or your meal plan.
  • We recommend that you report it as stolen to the police as soon as possible, and bring your police report with you to our office.
  • In order to receive a replacement TigerOne Card, you will need to come to the TigerOne Card Services Office. With you, you will need to bring a valid government issued photo ID such as your driver's license or state identification card.
  • The replacement fee for a stolen ID card is $30.00 without a police report, or $20.00 with a police report listing your ID as stolen.
I no longer wish to receive emails from TigerOne about web statements; how can I stop them?

In order to stop receiving the monthly TigerStripe account web statement email message you will need to close your TigerStripe Account. You may close your account only if you withdrawal, transfer or graduate from the university.

  • This is done by emailing tigerone-card@lists.clemson.edu or through the TigerOne Card Services website at: clemson.edu/tigerone/accountClose.Requests through the TigerOne Card Services web site will require entry of your Clemson username and password. Once logged in, please follow instructions noted on the form.
  • Any funds remaining on your TigerStripe account over $50.00 will be refunded to you through Student Financial Services. If you have a balance due to Clemson University, any refunded TigerStripe will be put against the balance you owe first. If you do not have a balance due to Clemson University, it will take 4 to 6 weeks prior to receiving a refund.
  • Anything less than $50.00 will be donated to a general University scholarship fund. It is not kept by TigerOne Card Services.
  • Paw Points are non-refundable and non-transferable.

Once your account is closed, you will no longer receive the monthly TigerOne Card Services Reminder emails.

I am trying to deposit funds online, but it says that I have no open accounts, what do I do?

As you begin the registration process with the Online TigerOne Card office, you will see a message stating to contact TigerOne Card Services to open your account. You will not be able to access or view your account online, or deposit funds online until you do this. Registering on the Online TigerOne Card Office will not open the TigerStripe account. At this time, opening TigerStripe can only be done at the office. TigerOne Card Services is currently working on other options.

To open your TigerStripe account, please call 864 656-0763 and request that your TigerStripe account be opened. You will need to provide your full name and XID number (i.e. Cxxxxxxxx). TigerOne Card Services will manually open your TigerStripe account for you over the phone.
I received 2 email receipts when making a deposit online, does this mean that the amount was deposited twice?
Anytime you make a deposit, you will receive two emails; a pre-notification and a post notification. If your deposit goes through with no problems, then you will receive both emails simultaneously. However, the funds were only credited to your account once. If you do not receive both confirmation emails, then there is a possibility that your deposit did not go through.
What is the difference between TigerStripe and Paw Points?

You can find the difference between TigerStripe and Paw Points under the Meal Plan button on the home page. Click here to view the TigerStripe vs. Paw Points chart

I added funds to my TigerStripe account as part of my optional fees on my university bill, when will the funds be available for use?

Any TigerStripe funds added to your University bill will be downloaded automatically to your TigerStripe account at the beginning of the semester, provided your optional fees are paid in full. The TigerStripe funds will not be available immediately when entered and paid. If the funds are not credited to your TigerStripe account by the first day of classes for that semester, then you will need to contact Student Financial Services at 864-656-5592 or www.clemson.edu/cfo/student-financials/

In order to add funds to your TigerStripe account for immediate use, you will need to make a deposit directly at TigerOne Card Services rather than adding funds through the University bill option.

How do I get cash off of my TigerStripe account?

Cash withdrawals from your TigerStripe account are not allowed. Your TigerStripe account is a pre-paid, declining balance account to be used at participating TigerStripe Merchant locations on and off campus. For complete TigerOne Terms and Conditions, please click here.

Is someone else allowed to pick up my TigerOne Card for me, or can I have it mailed to me?

No. For Security reasons you must pick up your new official Clemson University ID card in person and provide a valid government issued photo ID.

If I submitted a photo online, how will I know if my photo has been accepted/rejected?

If your photo is rejected, you will receive an email within 2 business days stating the reason for rejection. If you do not receive a rejection email, you will need to check the status of your photo by logging back into http://t1online.clemson.edu and accessing the photo submission link to ensure it is approved. As a reminder, in order to submit a photo online, you must be a new Clemson student or employee. Online photo submission cannot be used by current students or employees.

What login do I use to access the online photo submission?

You will need your Clemson University username and password to log into the Online TigerOne Card Office

Why can parents not get a balance on the student's account?

According to the Family Educational Rights and Privacy Act (FERPA), we are unable to share information pertaining to accounts, balances, and activities related to a cardholder. If the cardholder chooses to share that information with other individuals, (s)he may do so directly.

How do I get my TigerOne Card if I am eligible for one, but am not taking classes at the main Clemson campus?

TigerOne Card Services has identified individuals to be TigerOne Off-campus Liaisons for all of our Clemson satellite campuses. If you are at a satellite location and are unable to visit our office during normal business hours, M-F, 8 a.m.-4:30 p.m., please contact the TigerOne Off-campus Liaison closest to you. For a complete listing of TigerOne Off-campus Liaisons and their locations, please click here.

How long will my TigerStripe account remain active after I graduate?

TigerStripe accounts remain active for a minimum of 18 months with no activity. At that time, any remaining balance will be withdrawn and the account will be closed. The balance will be deposited into a general University scholarship fund.

I used my TigerOne Card in a vending machine and it did not dispense my purchase; how can I get a refund?

If you look on the front of the vending machine, you will see a sign that says "Clemson University Refund Locations". These locations are Clemson House dining cashier, Fernow Street Cafe cashier, G-06 Sikes Hall, Lehotsky Room 132, Paw Mart, and Snax & Stax.

How can I obtain an International Student Identification Card (ISIC)?

You have two options; 1) Go online to purchase your ISIC card at www.isic.org/get-your-card/. It usually takes 3 – 4 weeks to process your online application and deliver the card to you, or 2) Visit the TigerOne Card Services Office. In emergency circumstances, TigerOne Card Services has a very limited supply of applications on hand that can be processed immediately to allow you to receive your completed card at that time. If you come to TigerOne Card Services, you must bring a valid government issued photo ID (driver license, Passport), your TigerOne Card, and a payment of $30.

If I have a credit on my University bill, can it be transferred to my TigerStripe account?

A credit on your bill can be transferred to your TigerStripe account. Requests for refund transfers must go through Student Financial Services. Please contact Student Financial Services by calling 864 656-5592 or visiting www.clemson.edu/cfo/student-financials/.