CCIT Service Catalog

Fee-Based Services

Server Hosting

This service is available to all Clemson University faculty and staff.

Service Description

Server Hosting provides consulting and needs assessment for servers. We can specify servers based on your needs and generate quotes based on your requirements.

Servers hosted in the CCIT Data Center are backed up to disk and stored securely both on and off-site. The CCIT Data Center is designed to function on a 24 hour, 7 day a week, 365 days per year basis.

This service offering includes the provisioning of:

� A dedicated server or servers (also known as a managed hosting service). A type of hosting where the client purchases or leases an entire server which is not shared with any other entities. CCIT may also provide a virtual dedicated server in which case the server appears as a dedicated server but certain aspects of the hardware may be shared with other hosts.

� System administration; this encompasses activities performed by a system administrator such as monitoring security, configuration, preventative maintenance, managing allocation of user accounts, disk and other system resource management, setting up new hardware, and installation and support of system software. System administration does not include the installation and support of application software.

� Facilities management; this specifically includes the provision of physical space in which to accommodate hardware, backup and disaster recovery services, usage monitoring and lifecycle management, consulting services, and additional advice/support to the client.

Request for Service

Services can be requested by contacting ithelp@clemson.edu

Service Charges

Hosting offers a number of options that are available with various costs associated. These costs are negotiated through a Service Level Agreement based on the customers needs.

Service Availability

Hosting offers different levels of support options. Each option and the associated costs are negotiated through a Service Level Agreement based on the customers needs.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University faculty and staff.

Fee-Based Resources

Systems Availability - http://www.clemson.edu/ccit/help_support/calendar/

Systems Performance - http://www.clemson.edu/ccit/get_connected/operations/

CCIT Operations Center - http://www.clemson.edu/ccit/get_connected/operations/