CCIT Service Catalog

Provided Services

Personal Home Directories (U: drive)

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

Home Directory space (u: drive) is provided for all faculty, staff and students with a valid Clemson User ID. Home Directory space is used by an individual to store files and publish web content. The initial space allocation for faculty and staff is 2GB, and 2GB for students. Personal file and web space is backed up regularly.

Users can access their home directory by using the Novell Client, MyCLE MyFiles, Netstorage, and FTP utility, Native File Access, WebDAV, or Samba protocols. See the CCIT Solution Guides: http://www.clemson.edu/ccit/help_support/solution_guides/

Request for Service

Your home directory is automatically provisioned for you when your userid is created. Additional space is available upon request by completing the on-line form at: http://www.clemson.edu/ccit/request_resources/. File restores can be requested by submitting a "File Storage Request" at http://www.clemson.edu/ccit/request_resources/

Service Charges

There are no costs to the end user associated with this service offering.

Service Availability

This service is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.