CCIT Service Catalog

Provided Services

Clemson Box

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

Clemson Box allows Clemson users to store or share up to 50 GB of files per user. Users can create an account by going to http://clemson.box.com and signing in using their Clemson user name and password. Once in the web interface, they may download a Box Sync so they can drag and drop files into a Box folder on their computer. Or they can create folders or upload files into their Box account through the web interface. These folders can be shared with other Box users.

Request for Service

In order to use Box for cloud storage, users with a valid Clemson username may log in to http://clemson.box.com. The first time they do this, they will be asked for a Clemson username and password. Their new account will then be created.

These products have been branded to incorporate the Clemson logo and provide users with a custom portal to Box.

Service Charges

This service is offered at no charge to end users.

Service Availability

This service is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/change.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Clemson Box: http://clemson.box.com

About Clemson Box: http://www.clemson.edu/ccit/learning_tech/ccit_training/cloud_storage/box/