CCIT Service Catalog

Provided Services

User and Desktop Security

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

Office of Information Security and Privacy (OISP) offers User and Desktop Security services by assisting in complex remediation of computer security problems such as virus, spyware, or malware infestation. Additionally, OISP will provide consultation on safe computing practices adn best practice standards on safeguarding local computer workstations. Management of central patch management and virus definition update will be supported.

Request for Service

Service requests can by initiated by ithelp.clemson.edu or by e-mailing ithelp@clemson.edu

Service Charges

There are no costs associated with this service offering.

Service Availability

During normal business hours of 8:00 - 4:30 p.m., Monday - Friday.


This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

CCIT's Anti-Virus Information Center - http://www.clemson.edu/ccit/help_support/safe_computing/virus_primer/

McAffee Anti-Virus - http://www.mcafee.com

Symantec Norton Anti-Virus - http://www.symantec.com/index.jsp

National Cyber Security Alliance - http://www.staysafeonline.org

Adaware Spyware Remover - http://www.lavasoftusa.com

Office of Information Security and Privacy - http://www.clemson.edu/ccit/help_support/safe_computing/

Internet Storm Center (ISC) - http://isc.sans.org/

Computer Emergency Response Team (CERT) - http://isc.sans.org/

National Security Agency (NSA) - http://www.nsa.gov/snac/

Computer Security Resource Center (CRSC) - http://csrc.nist.gov/

National Vulnerabilities Database (NVD) - http://nvd.nist.gov/nvd.cfm

National Institute of Standards and Technology (NIST) - http://www.nist.gov/

American Registry for Internet Numbers - ARIN: Whois - http://www.arin.net/whois/

"SANS (SysAdmin, Audit, Network, Security) - http://www.sans.org/"