CCIT Service Catalog

Provided Services

Security Awareness, Education and Consulting

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

Office of Information Security and Privacy (OISP) provides awareness and education resources to assist users in understanding, recognizing and implementing security best practices. Security education and awareness sessions are conducted via a variety of mechanisms such as brown bag lunches, seminars, TSP classes, etc. Additionally, OISP provides consulting on new projects, plans and initiatives requiring expert security review and recommendations.

Request for Service

Service requests can by initiated by ithelp.clemson.edu or by e-mailing ithelp@clemson.edu

Service Charges

This service is offered at no charge to end users.

Service Availability

During normal business hours of 8:00 - 4:30 p.m., Monday - Friday.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Office of Information Security and Privacy - http://www.clemson.edu/ccit/help_support/safe_computing/

Internet Storm Center (ISC) - http://isc.sans.org/

National Cyber Security Alliance - http://www.staysafeonline.org

McAfee Anti-Virus - http://www.mcafee.com

Computer Emergency Response Team (CERT) - http://isc.sans.org/

National Security Agency (NSA) - http://www.nsa.gov/snac/

Computer Security Resource Center (CRSC) - http://csrc.nist.gov/

National Vulnerabilities Database (NVD) - http://nvd.nist.gov/nvd.cfm

National Institute of Standards and Technology (NIST) - http://www.nist.gov/

American Registry for Internet Numbers - ARIN: Whois - http://www.arin.net/whois/

"SANS (SysAdmin, Audit, Network, Security) - http://www.sans.org/"

Symatec Norton Anti-Virus - http://www.symantec.com