CCIT Service Catalog

Provided Services

Wireless Networking

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

CCIT Network Services has maintained a consistent and reliable wireless network infrastructure at Clemson University by assuming the responsibility for providing wireless network connectivity and establishing standards for network electronics.

For more information, go to - http://www.clemson.edu/ccit/get_connected/network_services/wireless/

Request for Service

Wireless network access is available in many areas on campus and we continue to expand coverage areas.

To view a current list of wireless locations go to - Clemson Wireless Access at - http://www.clemson.edu/ccit/get_connected/network_services/wireless/wireless_locations.html

Wireless access point installation requests can be initiated by e-maling "IT Help" at ithelp@clemson.edu

Service Charges

For pricing information on wireless access point installations, please contact Network Services at noc@clemson.edu.

Service Availability

Wireless Access is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

Service Requests are available during normal business hours of 8:00 - 4:30 p.m., Monday - Friday.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Network Services - http://www.clemson.edu/ccit/get_connected/network_services/

Wireless Security - http://www.clemson.edu/ccit/get_connected/operations/wireless/

Wireless @ Clemson - http://www.clemson.edu/ccit/get_connected/operations/wireless/

Wireless Network Basics - http://www.clemson.edu/ccit/get_connected/operations/wireless/

Wireless Network Standards - http://www.clemson.edu/ccit/get_connected/operations/wireless/