CCIT Service Catalog

Provided Services

IP Addressing and Managing

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

An IP address (Internet Protocol address) is a unique address that certain electronic devices use in order to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP)

Request for Service

Service requests can be initiated by e-maling ithelp@clemson.edu.

NOTE:
Faculty & Staff: Please contact your College Consultant or TSP (Technical Support Provider)

Students: Please contact the Service Desk

Service Charges

There are currently no costs associated with this service offering.

Service Availability

This service is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Network Services - http://www.clemson.edu/ccit/get_connected/network_services/

Registering your computer on the Clemson network - http://www.clemson.edu/ccit/help_support/solution_guides/netreg.html