CCIT Service Catalog

Provided Services

Dial-Up Access

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

Dial-up access to Clemson's computing network can be achived through Point-to-Point Protocol (PPP) dialup lines supplied by Clemson which connect directly to Clemson's computing network. Use of these lines is free of charge for local phone calls, but these lines do NOT allow any kind of Internet access outside of the clemson.edu domain.

Request for Service

MacOS - http://www.clemson.edu/ccit/help_support/solution_guides/i

Windows - http://www.clemson.edu/ccit/help_support/solution_guides/i

Service Charges

There are no costs associated with this service offering.

Service Availability

This service is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Network Services - http://www.clemson.edu/ccit/get_connected/network_services/