CCIT Service Catalog

Provided Services

Firewall Services

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

A system designed to prevent unauthorized access to or from a private network. Firewalls can be implemented in both hardware and software, or a combination of both.

Request for Service

For special Firewall service requests, Faculty & Staff should contact their College Consultant or TSP (Technical Support Provider).

Service Charges

There are currently no costs associated with this service offering.

Service Availability

This service is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Network Services - http://www.clemson.edu/ccit/get_connected/network_services/