CCIT Service Catalog

Provided Services

Computing Labs

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

CCIT is responsible for maintaining Standard Labs on campus with an extensive software library already installed on the workstation and providing support to other departmental labs through training, software, and experience.

Support for CCIT Standard labs includes creation of all images to enable quick restoration of machines, authenticated access if appropriate (users log in to access machines), automatic updates for operating systems and anti-virus programs, and general maintenance.

Instructors can request the installation of additional software for course use.

Request for Service

For a list of CCIT Standard lab locations http://www.clemson.edu/ccit/help_support/labs/

For more information on CCIT Standard Lab images, please go to http://www.clemson.edu/ccit/help_support/labs/lab_software.html

Instructor software installation requests - http://www.clemson.edu/ccit/help_support/labs/lab_software_installation_policy.html

Service Charges

There are no costs associated with this service offering.

Service Availability

Computing Lab hours vary by locations. For hours and locations, go to http://www.clemson.edu/ccit/help_support/labs/hours_of_operation.html

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Lab Support Group - http://www.clemson.edu/ccit/help_support/labs/index.html

Help and Support - http://wwwdev.clemson.edu/ccit/help_support/index.html