CCIT Service Catalog

Fee-Based Services

Customer Support Services

This service is available to all Clemson University faculty and staff.

Service Description

Customer Support Services provides IT solutions and services for Administrative Departments relevant to the University's mission enabling our customers to meet their strategic goals.

Customer Support Services collaborates with colleges, departments and affiliates in providing desktop and peripheral support, hardware support and consulting, software support and licensing, technical support, training and customer consulting.

Hardware - Along other Distributed support and CCIT Support groups, we coordinate the hardware standards and recommendations for desktop and laptops for campus. This includes the Buyer's Guides for departments and individual include on the CCIT web site.

Software - We work with the CCIT Licensing Office to coordinate software for faculty, staff, and students. We coordinate the creation software standards and recommendation for campus users.

Request for Service

Requests can be initiated by completing a "Request for Service" at: https://ithelp.clemson.edu

Or, for more information, please go to http://www.clemson.edu/ccit/help_support/

Service Charges

Customer Support Services offers a number of options that are available with various costs associated. These costs are negotiated through a Service Level Agreement based on the customers needs.

Service Availability

Customer Support Services offer different levels of support. Each option and the associated costs are negotiated through a Service Level Agreement based on the customers needs.

This service is available to all Clemson University faculty and staff.

Fee-Based Resources

Is Windows Vista recommended for campus use? - http://www.clemson.edu/ccit/software_applications/software/

Linux Support Information - http://www.clemson.edu/ccit/help_support/laptops/software/linux.html

Help and Support - http://www.clemson.edu/ccit/help_support/index.html