CCIT Service Catalog

Provided Services

Course Management System (CMS)

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

The Course Management System (CMS) offers instructors a set of tools to deliver part or all of a course online and enhances presentation of class materials. CMS also provides functionality for faculty and students to share important class documents, such as a syllabus, handouts and lecture notes, host online discussions, post a calendar with assignment due dates and exam schedules, broadcast class announcements, collect and return assignments online, allow students to check their grades online, and more.

For more information, go to "Blackboard Documentation" - http://www.clemson.edu/ccit/learning_tech/blackboard/

Request for Service

Service requests can by initiated by emailing ithelp@clemson.edu.

Service Charges

This service is centrally funded and offered at no charge.

Service Availability

Customer Support is available 8:00 a.m - 10:00 p.m., Monday - Thursday. 8:00 a.m. - 7:00 p.m., Friday. 10:00 a.m. - 6:00 p.m., Saturday. 2:00 p.m. - 10:00 p.m., Sunday.

CMS is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.


This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Course Management System (CMS) Support - http://www.clemson.edu/ccit/learning_tech/blackboard/

Course Management System (CMS) Training - http://www.clemson.edu/ccit/learning_tech/computer_training/

Learning Technologies - http://www.clemson.edu/ccit/learning_tech/index.html