CCIT Service Catalog

Provided Services

Spam Filtering

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

Proofpoint is used to filter spam and other junk mail messages. Proofpoint filters out 99% of the junk mail received by Clemson. Students and employees will receive daily and weekly email digests of any questionable email put into quarantine. They can release the messages or mark the sender as safe or not. If not released within 14 days, the quarantined messages will be deleted.

For additional information, go to http://www.clemson.edu/ccit/email_accounts/email/

Request for Service

The is a centrally provided service by CCIT.

Service Charges

This service is centrally funded and offered at no charge.

Service Availability

This service is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

E-mail @ Clemson - http://www.clemson.edu/ccit/email_accounts/email/

E-mail Options for new Faculty and Staff - http://www.clemson.edu/ccit/email_accounts/email/

E-mail Documentation - http://www.clemson.edu/ccit/email_accounts/email/

E-mail Frequently Asked Questions - http://www.clemson.edu/ccit/email_accounts/email/