CCIT Service Catalog

Provided Services

Service Desk (Help Desk)

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

CCIT Service Desk services include assistance with software-related questions and problem reporting, helping with file transfers and networking, resetting passwords, accessing MyCLE resources, canceling computer sessions, helping with email, aiding in file conversion, and checking and removing software viruses.

NOTE: Faculty, staff, and students requiring assistance from the Service Desk with password resets will need to have a picture ID.

Request for Service

Walk-in Service: The CCIT Service Desk is located in L02 University Union, underneath Harcombe Dining Hall

Email: ITHELP@clemson.edu

By Phone: (864) 656-3494.

Service Charges

This service is centrally funded and offered at no charge.

Service Availability

CCIT Service Desk, Hours of Operations can be found at
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.