CCIT Service Catalog

Provided ServicesAdditional Services

Database Hosting

This service is available to all Clemson University faculty and staff.

Service Description

CCIT makes available to customers, by request, their own mySQL database that they can then administer themselves.

SQL database hosting is also available through Service Level Agreements to Colleges and Departments.

Request for Service

Services can be completing the appropriate request form at - http://www.clemson.edu/ccit/request_resources/webmaster/mysql_request/index.html

Service Charges

mySQL database is offered at no charge.

SQL database hosting is also available to Colleges and Departments. Hosting offers a number of options that are available with various costs associated. These costs are negotiated through a Service Level Agreement based on the customers needs.

Service Availability

Hosting offers different levels of support options. Each option and the associated costs are negotiated through a Service Level Agreement based on the customers needs.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University faculty and staff.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Systems Availability - http://www.clemson.edu/ccit/help_support/calendar/

Systems Performance - http://www.clemson.edu/ccit/get_connected/operations/

CCIT Operations Center - http://www.clemson.edu/ccit/get_connected/operations/