CCIT Service Catalog

Additional Services

Web Hosting

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

The Web Hosting service includes web application hosting within various environments as well as the installation and maintenance of web servers. Web application hosting provides security, reliability, and recoverability and reduces risks associated with server down time, file corruption, hacker attacks and slow performance.

Services include:

- Web servers IIS, Apache and TomCat

- SFTP access

- Daily backups

- SSL certificates & capabilities

- URL redirects

- Basic HTML page hosting

- J2EE (Java) application hosting

- Perl application hosting

- ASP application hosting

- ASP .Net application hosting

- Administering web accessible applications of database front-ends

- Maintaining the server configuration and multiple security controls, including directory level security.

- Providing designated customer staff with access to customer's website code on the development server.

Servers hosted in the CCIT Data Center are backed up to disk and stored securely both on and off- site. The CCIT Data Center is designed to function on a 24 hour, 7 day a week, 365 days per year basis.

NOTE: Because CCIT web application hosting environments are designed to host multiple applications, including departmental developed, purchase, and/or open source, all applications are subject to code review. Web pages including sensitive information or those using any form of authentication will require Secure Socket Layer (SSL). Content and/or application development assistance are not included.

Request for Service

Services can be requested by contacting ithelp@clemson.edu

Service Charges

Hosting offers a number of options that are available with various costs associated. These costs are negotiated through a Service Level Agreement based on the customers needs.

Service Availability

Hosting offers different levels of support options. Each option and the associated costs are negotiated through a Service Level Agreement based on the customers needs.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Systems Availability - http://www.clemson.edu/ccit/help_support/calendar/

Systems Performance - http://www.clemson.edu/ccit/get_connected/operations/

CCIT Operations Center - http://www.clemson.edu/ccit/get_connected/operations/