1) Q: Where can I find directions for configuring my laptop to TigerNet? A: You can find a general TigerNet FAQ here, which includes configuration instructions.

2) Q: Is 802.11 B wireless available in the residential areas? A: No, only 802.11 A/G is available in the residential halls and areas.

3) Q: I can get wireless on campus, but it is not working in my residence hall, what can I do? A. Only 802.11 A/G is available in the residential areas. If you have an older laptop, you may need to access the internet via a wired connection, or purchase a 802.11 A/G Wireless Card.

4) Q: I can access wireless in certain areas in my residence hall, but not others, what can I do? A. Please note that wireless is not available in the green space outside of your building, nor in the stairwells. If you are not in one of those areas, check the  Wireless Support Website  first. If the information available on this site does not help in resolving your issue, please contact the CCIT Support Center at 656-3494 or by emailing ithelp@clemson.edu .

5) Q: Does CUAIRNET work in the residence halls?  A.  No, please connect using tigernet. Directions can be found at the Wireless Support Website 

6) Q: I have a guest (or visitor) in my residence hall, how can they access the wireless network? A. Visitors or guests to Clemson can access the Clemson Guest Wireless Network. Directions can be found on the Wireless Support Website 

7) Q: Where can I find directions to configure wireless on my laptop?  A. Directions for setting up wireless can be found on the Wireless Support Website  There is also a TigerNet Auto Installer found here

8) Q: I have followed the directions on the Wireless Support page, and it still doesn't work, what do I do? A. Call the CCIT Support Center at 864-656-3494 or email ithelp@clemson.edu

9) Q: When will my building or residence hall be wireless? A. You can view the Residential Area Wireless Project website to view the schedule.

10) Q: How will I know when my residence hall is wireless? A. You can follow the wireless installation schedule at http://www.clemson.edu/ccit/reshallwireless . You will also receive a notification from the Housing Communication Staff notifying you prior to your individual building's installation, as well as a confirmation message once your building has been completed.

11) Q: I have a wireless access point that I bought or brought from home, can I use it in my room?  A: No, wireless access points cannot be used in the dorms, they will cause interference to the new wireless infrastructure.

12) Q: I have been using a wireless access point all semester, can I still do so? When do I need to change this?  A:  No you cannot continue to use your access point.  It must be taken down immediately and removed.  Housing in conjunction with CCIT will perform continuous checks to identify and locate non-clemson or "rogue" access points, as we will see them as causing interference with the wireless infrastructure.  Continuing to use these devices will constitute a violation of computing policy and your housing contract.

13) Q: Will the wireless be as fast as the wired ports in my room?  A: No, wireless by its nature is not currently as fast as the wired connections.  You can expect max speeds to be 54 Mbps of shared connectivity and for most applications you will have all the speed you need.  Other factors such as signal strength and signal quality will determine your effective speeds.

14) Q: Will I be secure over wireless?  A:  Yes.  Tigernet is set up to use the wpa/wpa2 encryption standards and to allow you to connect securely using only your Clemson user name and password.

15) Q: Why does the speed of my connection change as I move around my apartment/dorm? A: Several factors contribute to the level of connection you will make on wireless.  How many walls the signal has to penetrate, what type of construction those walls are (metal, concrete, wood, etc) and your distance from the nearest access point.  As you move throughout your campus home, you will see fluxuations in signal quality and strength which make up your overall connection.  Our goal is to provide adequate coverage to allow your devices to function properly.