Application Services provides operational support and prioritized system enhancements to Enterprise Applications.
Request for Service and Incidents/Outages
A Request for Service(RFS) is a request for increased functionality for a new or existing service, not a failure in the infrastructure.
An Incident/Outage is any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in the quality of that service.
- Request for Service and Incident/Outage online forms Application Services has not begun using Tiger Tracks for managing their RFS's and Incident/Outages. Please use the RFS/Incident spreadsheet or the RFS/Incident report generator link below to view the status of your tickets.
- Request for Service and Incident/Outage spreadsheet updated on January 12, 2009. Please refer to the Request for Service and Incident/Outage report generator link to obtain an updated copy of the RFS and I/O spreadsheet.
- Request for Service and Incident/Outage report generator To insure that you always have access to the most current RFS data we are asking that you use the report generator to view the data in the Incident/Outage spreadsheet format. A "How to" view this data in the Incident/Outage spreadsheet format is available here.
This report generator allows you to view the status of any tickets you have submitted to Application Services. Remember: The department is actually the department of the requestor (person that submitted the incident/outage), not necessarily the department which uses the system.
- Request for Service procedures
- Request for Service guidelines
Competency Groups
Application Services is comprised of three competency groups.
- Business Services- Trey Tucker, Manager
- Academic Services- Peggy Jasper, Manager
- Integration Services- Marjorie Campbell, Manager
Approved List
The approved list is a listing of all events/processes/tasks that need assistance from the Application Services area.
CCIT On-Call Calendar
To view the CCIT On-Call Calendar go to:
Critical Dates Calendar
To view the critical dates, unscheduled outages and scheduled changes go to:
Application Portfolio
The management of the Application portfolio provides a framework for application life-cycle decision-making: which applications to maintain, which to invest in, which to replace and which to retire. The Application Portfolio allows Clemson University to categorize applications in terms of business needs and to track client usage of and satisfaction with applications. Effectively managing Clemson University's application portfolio supports our efforts to consolidate applications, reduce costs and increase focus on the strategic needs of the business.
- Application Portfolio
CCIT Project Dashboard
Interested in seeing what projects and initiatives are going on in EA-Application Services and their status? Check out the CCIT Project Dashboard. The purpose of this site is to inform the Clemson community of active projects, and their status.
Service Notification System
CCIT's Service Notification System (SNS) is a joint development effort by Customer Relations & Learning Technologies and Computing, Systems and Operations to provided targeted communications with users of CCIT's 250+ production systems. To subscribe to the SNS and receive notifications regarding outages, maintenance, or problems to any or all Services, or Buildings go to:
CCIT Service Notification System
Administrative Systems Steering Committee
Contact Application Services at:
Peggy Jasper, Director
51B Ravenel Center
Clemson, SC 29634
864.656.2354
pjasper@clemson.edu