Medicaid Services provides operational support for the Medicaid Eligibility Determination System (MEDS) and the Medicaid Management Information System (MMIS) with the Department of Health and Human Services (DHHS) in South Carolina
Welcome Staff to Medicaid Services…
Medicaid Services would like to welcome the following members to our team:
• Holly Melton has been a member of our team since June. Her position will be converted to a Time Limited Position as she becomes a permanent member of our team.
• Claudia Cannon comes to our team from the Medicaid Services Quality Assurance team. She will be joining us effective August 15th.
• Lisa Lasky will be joining us on August 18th. Lisa has worked with the MMIS staff in the past, so we welcome her back.
• Carl Dombrosky joins our team effective August 25th.
• Kenric Hewitt comes to our team from the Medicaid Services Quality Assurance team. He will be joining us effective mid-September.
Please welcome the new staff when you see them. We look forward to them joining us and becoming a part of our team!
MARC Celebrates 500…
Requests for Service, that is!On August 8, 2008, MARC logged the 500th RFS (Request for Service) in the tracking system, and celebrated by inviting the rest of the EA Medicaid Services staff to join them for brownies and coffee-cake, prepared by MARC team leader Colleen McCuen. MARC (Medicaid Applications Response Center) started tracking incidents on February 13, 2008, and as of today has tracked 512 incidents, problems, or requests for service. Of these, 183 are currently open issues or projects, to be resolved or completed by EA staff. Tiger Tracks is here, so why do we need MARC? Clemson University’s entire campus has gone to Tiger Tracks, and tickets are now being created for production problems that are encountered through the NOC and Production Control. These new issues will be tracked through Tiger Tracks and not assigned an RFS through the current MARC system. However, until the staff at DHHS has a way to enter the Tiger Tracks system, possibly via the web, MARC staff will continue accepting all their requests via email and tracking them with an RFS number in the MARC system. We anticipate the transition to Tiger Tracks by late fall 2008. To contact MARC, send email to: MARC@clemson.edu
MEDICAID APPLICATIONS RESPONSE CENTER (MARC)
Clemson Medicaid Services would like to announce that they have implemented a pilot of the Medicaid Applications Response Center (to be known as MARC) in MMIS. MARC’s function will be to respond to incidents, problems and requests for service (RFS). This will be implement in stages, with the first stage coming live on February 13th, 2008. This pilot stage will allow business as usual, while allowing the application team to incorporate the changed procedures as transparently as possible.To accomplish this, we have established an email account (MARC@Clemson.edu). This email account will be monitored by full time staff at Clemson. It will be used to capture incidents, problems and requests for service (RFS) as submitted by the customer. As these events are received, they will be assigned an event ID and logged into an automated system. This event ID will be communicated to the customer to be used in all related communications. Also, an analyst will work directly with the customer on the submitted event.Using MARC will allow us to better service our customer by logging, tracking and categorizing all events. The implementation of MARC will provide us tools to plan, organize and manage, thereby providing better forecasting of known and anticipated requests, managing resources and improving customer service.We are excited about this new function and will be announcing future implementation phases in the near future.If you have questions, please contact MARC@clemson.edu or 864-656-MARC (864-656-6272)Medicaid Information Technology Architecture (MITA) Project
Over the past few years the federal Centers for Medicaid and Medicare Services (CMS) has been driving the development of a new architecture framework for Medicaid Management Information Systems. The Medicaid Information Technology Architecture (MITA) is a web services-based service oriented architecture framework for developing agile and highly interoperable Medicaid IT systems.Enterprise Applications has provided Medicaid IT services through contract with the state of South Carolina's Department of Health and Human Services for decades. As part of the services provided to the state, EA has begun work in a mutual engagement with DHHS to re-engineer the CU IT systems that provide Medicaid services according to the MITA specification. EA staff are contributing to the MITA effort through involvement in a network of public and private organizations that together forms the national MITA community. One of the first steps in this re-engineering effort is to bring the current EDI interface system to MMIS into conformance with Clemson's emerging standard building blocks for IT. The current EDI Gateway was developed and installed via a 3rd party contract with DHHS several years ago and is built on hardware, software, and network technologies that are not sustainable in Clemson's long-term vision. In a collaborative effort involving numerous folks from EA, CSO, and Network Services, the "EDI Translator Upgrade" project is an effort to re-deploy the MMIS EDI Gateway components on network, server and storage technology that is supported by CSO and Network Services today. A conforming gateway positions EA to fully assist DHHS in pressing forward toward MITA, possibly including utilization of the arsenal of high-performance computing resources CSO is capable of bringing to bear.Following the EDI Translator Upgrade project, the larger effort to re-engineer the MMIS end-to-end will begin. In keeping with the business process driven focus of MITA, Clemson will work with DHHS in developing their MITA roadmap. As the enterprise architecture work progresses and a roadmap begins to unfold, strategic near-term projects will be undertaken that will drive the implementation of the required SOA infrastructure. The SOA infrastructure implemented for the MMIS will also serve university enterprise applications and provide a more flexible, adaptable, and sustainable application infrastructure for all systems built and maintained by EA.Health Insurance Portability and Accountability Act (HIPAA Translator)
Contact Enterprise Applications at:
Deborah Whitten, Executive Director
Eagles Landing
934 Old Clemson Highway
Seneca, SC 29672
864.656.6509
dbw@clemson.edu