Apple Mail setup for Exchange

AppleMail10.6 Setup

This document is for Apple Mail Client Version 4.2 in OSX10.6 & 5.2 in OSX10.7 connecting to Exchange.

Apple Mail (as well as iCal and Address Book) use Exchange's Autodiscover service exclusively for setup. This feature is enabled on and off Campus networks.
–For First time users setup instructions are in this section.
–For Existing users setup instructions are in this section.
–For Common errors and troubleshooting are at the bottom of this document.

Important information you should know.

Your Exchange Forwarding Options must be enabled prior to starting your client setup.

The Apple Mail app included in OSX10.5 (and lower) is not supported, you will need to upgrade to OSX 10.6+ to use Exchange features.

Apple Mail first time setup
APL AUT STEP1

Step1: Open Apple Mail from your Dock. (or applications folder)

APL AUTO STEP 2

Step2: Input your Personal Information into the dialog.

Email address: username@clemson.edu

Password: Your Clemson Password.

Step 3 Img

Step3: If asked about a Clemson.edu certificate, select Connect

Step 4 ImgStep4: That's it! You can also select Address Book Contacts, and iCal Calendars (recommended).

Then Click Create.

Apple Mail for existing users

This section is for users with existing e-mail accounts (i.e., Hotmail, Yahoo, or Google) they wish to preserve and are wanting to add an Exchange account, or an additional Exchange account.

APP Exist Step1Step1:Open Apple Mail, Select Mail, then Preferences.

APL REV Step 2Step2:At the bottom of the Accounts Box Click the + to add your additional account.

APL AUTO STEP 2

Step3: Input your Personal Information into the dialog.

Email address: username@clemson.edu

Password: Your Clemson Password.

Step 3 Img

Step4: If asked about a Clemson.edu certificate, select Connect

Step 4 ImgStep5: That's it! You can also select Address Book Contacts, and iCal Calendars (recommended).

Then Click Create.

Apple Mail Settings Review

This section is provided in the event you need to review your Exchange mailbox settings for troubleshooting purposes. Due to how Apple mail relies on Autodiscover for setup, these settings should not be considered a manual setup option when the client is experiencing connectivity issues. If you are experiencing issues with a setup, see the common setup errors section at the bottom of this document.

APP REV Step1Step1: With Apple mail open, select Mail then Preferences.

APL REV Step 2Step2: Select Exchange 2007 from the Accounts box.

  • Description should be Clemson Exchange or similar descriptive name.
  • Internal server: xmail.clemson.edu
  • External server: xmail.clemson.edu
  • User Name: Your Clemson Username.
  • Password: Your Clemson Password.
  • Outgoing Mail server: Should be your Exchange account (the name in the Description field.

     

 

REV Step 3Step3: This is an example of what the defaults are for the Mailbox Behaviors Tab.

APL REV Step4Step4: A example of what the Advanced tab should look like.

 

Internal Server Path: EWS/Exchange.asmx

Internal Server port: 443 Use SSL

 

External Server Path: EWS/Exchange.asmx

External Server Port: 443 Use SSL

Basic Troubleshooting and Common Setup Errors

APL ERR 1Login Error: This error can be caused by a few things:

One, the most common reason is due to forwarding not being enabled properly. Exchange forwarding can be enabled via the Forwarding Options Control Panel.

Two, the username or Name is not spelled correctly, or does not match what is in the Global address list.

Three, You are attempting to setup a newly provisioned account, and has not propagated to the GAL yet, please try again in 10 minutes.

APL ERR 2Not Responding error: This is a connectivity type error. It could be due to a typo in the email address, DNS lookup issue or lack of proper connectivity with your computer. (netreg or general connectivity problems.)

Other than a typo, your consultant/Tech should help diagnose this issue.

Users not connected to the Campus network can also use the VPN service to connect to the Campus network. This should only be needed if they are experiencing issues. More info on VPN services can be found here.



This document is not intended to be an exhaustive list of all possible configurations or error messages. If you encounter a problem or error outside the scope of the document, please contact the helpdesk.

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