Outlook 2007 & 2010 Setup –For on and off Campus.

Outlook Anywhere for 2007 and 2010

This document is targeted at users of Outlook on Windows connecting to Exchange.

Outlook 2007 and 2010 include a few methods for creating new mailbox profiles. Below are a few of the most common methods for typical Windows configurations.
–For Domain joined PC's, using a domain user account, on and off of Campus networks. (try me first)
–For Non-Domain joined PC's, using a local user account, on and off of Campus networks.
–For Manual Configuration On/Off Campus Networks.
–For Common errors and troubleshooting are at the bottom of this document.


Important information you should know.

Your Exchange Forwarding Options must be enabled prior to starting your client setup.

Outlook 2002 and Older are not supported. Please update to a current version of Outlook to use Exchange.

Domain attached - Outlook Autodiscover Setup

When launching Outlook, you will be presented with one of the following windows (step1a or 1b), depending on the presence of existing profiles within Outlook.

Dom Step1a IMGStep1a:This welcome window indicates a first run state, Click the Next button and skip to Step 2

Dom Step 1b IMGStep1b: This window indicates Outlook Profiles have been created previously. To create a new or additional Profile, Select the New button.

DOM Step 1C IMGStep1c: Name your new Exchange Profile. This can be anything, but a descriptive name is useful.


Consider a name like this: username@Clemson Exchange

DOM Step 3 IMGStep2: If your PC is domain joined and you are using a domain user account, the top two fields will be automatically filled in with your information.
To continue click the Next button.


If this window is blank and asking for Name, E-Mail, and Password, you will need to skip to the non-domain joined section below.

DOM Step 4 IMGStep3: Congratulations, you have used Autodiscover to configure your Exchange account. Click the Finish button to start using Outlook.

Note: Existing mail might not be immediately available, please allow up to 15 minutes for your mail and items to download to your client and sync.

Non-Domain attached - Outlook Autodiscover Setup
When launching Outlook, you will be presented with one of the following windows (step 1a or 1b), depending on the presence of existing profiles within Outlook.
NonDOM Step 1

Step1a:This welcome window indicates a first run state, Click the Next button and skip to Step 2

Dom Step 1b IMGStep1b: This window indicates Outlook Profiles have been created previously. To create a new or additional Profile, Select the New button.

DOM Step 1C IMGStep1c: Name your new Exchange Profile. This can be anything, but a descriptive name is useful.


Consider a name like this: username@Clemson Exchange

NonDOM Step 2Step2: Select Yes then click Next to continue.

NonDOM Step 3Step3: Fill out the corresponding fields with, your Name, E-Mail address, and your Password.

Then and click Next.

NonDOM Step 4Step4: Select the check box for Don't ask me about this website again. and then click the Allow button.

NonDOM Step 5Step5:Non-Domain user accounts will have to specify the domain along with their username and password.

Select the Use another account option, then specify your credentials in this manner:

Username: Campus\username
Password: your Clemson Password.

NonDOM Step 6Step6: Congratulations! You have completed your Outlook setup. Click Finish to start using your Mailbox.



Note: Existing mail might not be immediately available, please allow up to 15 minutes for your mail and items to download to your client and sync.

Outlook Anywhere Manual Setup for On and Off Campus networks.
Outlook 2007 and 2010 rely on Autodiscover for setup, these settings should only be considered when the client is experiencing connectivity issues. If you are experiencing issues with a setup, see the common setup errors section at the bottom of this document.

Step 1 IMGStep1: Make sure Outlook is completely closed, and not running in the system tray.

Step2: Click Start -> Settings -> Control panel.
2a:Within the Control Panel, Select User Accounts then the Mail icon.

Step 3 ImgStep3: Click the Show Profiles button.

Step 4 IMGStep4: Add a new profile; Click the Add button.

Make sure the Prompt for a profile to be used option is selected.

Step 5 IMGStep5: Name your new Exchange Profile. This can be anything, but a descriptive name is useful.


Consider a name like this: username@Clemson Exchange

Step 6 IMGStep6: Check the box for Manually Configure server settings or additional server types.


Then click Next.

Step 7 IMGStep7: Select the Microsoft Exchange or compatible service Option.


Then Click Next.

Step 8 IMGStep8: Use the following information for the corresponding boxes.

Microsoft Exchange server: Outlook.internal.clemson.edu
-or-
xmail.clemson.edu

User Name: Your Username (ex:okeefe)

DO NOT CLICK THE CHECK NAME BUTTON!

Click the More Settings button.

Step 9 IMGStep9: If you are directly connected to Clemson’s campus Network, (or using Clemson VPN) you will be prompted for your credentials. Enter your Username and password in this format:

(Example Username is “okeefe”)

Campus\okeefe

If you are at home, or not on the Campus network, proceed to Step 10A. On Campus or using VPN, go to Step 11.

Step 11A IMGStep10a: If you are off the Campus network, you may see the following error message. (this is normal.)

After clicking OK on this box, you may need to wait up to 1 Minute before the next box will open. This will depend on your computer and your internet connection speed.

Step 10b IMGStep10b: Click CANCEL on this box.

Step 11 IMGStep11: In the Outlook Anywhere subsection of this window.

Click the button for Connect to Microsoft Exchange using HTTP.

Then click the Exchange Proxy Settings… Button.

Step 12 IMGStep12: Use this info for the corresponding boxes

Connect URL (https:// box) xmail.clemson.edu

Connect using SSL Only
(Checked)

Only connect to Proxy Servers..
(Checked) msstd:xmail.clemson.edu

On Fast networks, connect….
(Checked)

On slow networks, connect…
(Checked)

Proxy authentication settings
NTLM Authentication (Preferred setting)

Click OK.

Step 13 IMGStep13: if you have entered all your information correctly, both the Server and Username fields will underline.

If you receive a error, consult the troubleshooting section below.

Click Next.

Step 14 IMGStep14: Click Finish and you’re done!

Step 15 IMGStep15: Start Outlook, It will prompt you for a Username and Password. Enter your Username and password in this format:

(Example Username is “okeefe”)

Campus\okeefe

Click OK.

 

Domain joined PC's an User Accounts will not be prompted.

 

Troubleshooting Common Setup Errors

Setup Error Example 1Username Error: This error can be caused by a few things:

  • The most common reason is due to forwarding not being enabled properly. Exchange forwarding can be enabled via the Forwarding Options Control Panel.
  • The Username is not spelled correctly, or does not match what is in the Global address list.
  • You are attempting to setup a newly provisioned account, and has not propagated to the GAL yet, please try again in 10 minutes.

Setup Error Example 2Network Name error: This is a connectivity type error. It could be due to:

  • A typo in the email address.
  • DNS lookup issue or lack of proper connectivity with your computer.(netreg or general connectivity problems.)

If you are off the Campus network, connect with the VPN to attempt to resolve.

Other than a typo, your consultant/Tech should help diagnose this issue.

This document is not intended to be an exhaustive list of all possible configurations or error messages. If you encounter a problem or error outside the scope of the document, please contact the helpdesk.

Checking Server Connectivity

Checking Connectivity 1Step1: With Outlook open, to check your Connection Status, hold down the Control Key on your keyboard while right-clicking the Outlook Icon on your task bar. (next to your clock)

Check Connectivity 2Step2: You should see something very similar to this.

The Conn column should read: HTTPS or TCP/IP

The Status column should read: Established

help button

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ITHELP@clemson.edu

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