Force download a new local copy of the GAL (Global Address List)

Force download a new local copy of the GAL (global address list)

In Cached Exchange Mode, Outlook 2007 & 2010 downloads a local copy of the Global Address List (GAL), but only updates it every 24 hours. In order to reflect any changes or updates made to the Global Address List, you can force Outlook to download a new copy of the GAL.

–For Instructions for Outlook 2007
–For Instructions for Outlook 2011
–For Common errors and troubleshooting
Outlook 2010 GAL Download Instructions.

GAL OL2010Step 1: Click the Send/Receive Tab, click Send/Receive Groups, Select Download Address book.

OL 2010 GAL OptionsStep 2: Uncheck the box next to Download changes since last Send/Receive.

In the Information to download section, select Full Details and in the Address Book section, choose \Global Address List.

Now click OK.

**NOTE** Please read this section carefully, or your update will not work!!

OL 2010 GAL ProgressStep 3: The new version of the GAL will now be downloaded.

A status window will open to indicate that the download is in progress and will close automatically when the download is complete. (This could take several minutes)


Outlook 2007 GAL Download Instructions.

OL 2007 GALStep 1: Click on Tools, highlight Send/Receive, select Download Address Book.

OL 2007 GAL OptionsStep 2: Uncheck the box next to Download changes since last Send/Receive. In the Information to download section, select Full Details and in the Address Book section, choose \Global Address List. Now click OK.

**NOTE** Please read this section carefully, or your update will not work!!

OL 2007 GAL ProgressStep 3:The new version of the GAL will now be downloaded.

A status window will open to indicate that the download is in progress and will close automatically when the download is complete. (This could take several minutes)


Outlook 2011 on OSX

OL 2011 folder location
  1. Quit Outlook 2011, if Open.
  2. From the Finder, select Go, then Home.
  3. Hold down the Option key and Library folder will appear
  4. Expand the Library folder
  5. Navigate to ~/Library/Caches/Outlook/Main Identity/#
    (the "#" is a number, depending on how many identities you have created)
  6. Move the # folder to the trash
  7. Restart Outlook and let the new data download, (this can take up to 15 minutes)

Troubleshooting Common Errors

Outlook shows the "Updating Address Book" status for a long time. Why?

Outlook has a throttling feature that slows the address book update when you are working in Outlook. This can cause the “Updating Address Book” status appearing for a long time. Outlook is helping you complete other activities and does not allow the address book update to interfere.

My computer slows down when Outlook shows the "Updating Address Book" status. Why?

In computers with slow hard disk drives, such as portable computers, or running Outlook in a Virtual machine, the process of updating the address book can slow down the computer if the hard disk is fragmented. To improve offline address book download performance, try defragmenting your hard disk.

Do send/receive settings affect automatic 24-hour offline address book downloads?

The Download offline address book check box in the Send/Receive Settings - "Group_name" dialog box does not affect the 24-hour download process. In fact, Outlook cached mode will continue to download the offline address book every 24 hours regardless of whether the option is enabled.

Note: To locate this option, follow these steps:

On the Tools menu, point to Send/Receive, point to Send/Receive Settings, and then click Define Send/Receive Groups. Click your account group, and then click Edit.

When you click to select the Download offline address book check box and then click Address Book Settings, the Offline Address Book dialog box appears. In this dialog box, you can specify either No Details or Full Details. These settings affect the offline address book download.

0x0800xxxxx Errors: These are usually due to corrupted OAB files, please contact ithelp@clemson.edu with the error and a description of the symptoms.

ref:kb/841273

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