NOC Responsibilites

CCIT’s Network Operations Center (NOC) uses cutting edge technology, equipment, and monitoring tools to proactively monitor critical computing systems and the network infrastructure, not only for the campus network but for external networks as well. 

In addition to monitoring services, the NOC also provides the following services in relation to the systems and networks we monitor:

Problem Management

Problem management is the process of identifying and resolving system and network problems. The NOC has both proactive and reactive methods of identifying events affecting the performance of the systems and networks we monitor. The goal of problem management is to maintain the highest standard of reliability and availability possible to Clemson University computing systems and networks.

Notification

It is the policy of the NOC to provide the timeliest and most informative system and network availability notification texts to our users and customers. It is the goal of the NOC to send/post notification regarding system and network outages within fifteen minutes of the outage or problem. This also stands true for final notification that the resource is again available, after problem resolution.

Change Management

The goal of Change Management is to ensure standardized methods and procedures are used for efficient and prompt handling of all changes. This minimizes the impact of change-related incidents upon service quality, and consequently improves the day-to-day operations of the organization.

Reporting & Documentation

It is the policy of the NOC to provide informative weekly network availability reports which give an overview of the weekly activity in the NOC.  These reports are used as a primary tool for quality assurance purposes.  The NOC also documents all systems and network related issues that it oversees.

Tours

Informative tours of the NOC are provided upon request.