Emergency Services Disclaimer

EMERGENCY SERVICES DISCLAIMER

Concerning VoIP Telephony Services

IP Phones/Soft Phones/Extension Mobility

Mobility is one of the primary benefits of using voice over IP (VoIP) devices.  However, this benefit can complicate the effectiveness of 911 emergency services.  Clemson University’s support of 911 emergency dialing from IP phones, soft phones, and extension mobility devices is safe and reliable when you are in the original location given to Telecommunications for that device and phone number.  We require that you provide the physical location where you will be using our service for 911 purposes. This location is used to route 911 calls to your local emergency center.

If you move a VoIP device or change the location of its phone number, you CAN NOT use the device for 911 emergency calls.  It is your responsibility to contact Telecommunications to update the location information for the device in order to reestablish 911 support.  It takes approximately two days for a location to be updated in the 911 database, so it would be ineffective for you to provide us with a new location unless the new location is permanent, or valid for more than a couple of days.  Only one location can be specified for each phone number. 

 BY THIS ACKNOWLEDGMENT YOU UNDERSTAND THAT 911 EMERGENCY DIALINGS ASSOCIATED WITH THE ABOVE DEVICES HAS CERTAIN LIMITATIONS, WHICH YOU MUST UNDERSTAND BEFORE ACTIVATION:

  1.  You must provide only one location to Telecommunications for the 911 location.
  2.  You must provide any permanent/long term location changes.
  3.  You understand that you cannot dial 911 if you have moved your device/number to another location other than the permanent location.

PLEASE GO TO: https://www.clemson.edu/esig and click on VOIP disclaimer and acknowledge.  THIS MUST BE DONE BEFORE A VOIP PHONE CAN BE ACTIVATED.Thanks!

CCIT Network Services &Telecommunications

Email: telecomservices-l@clemson.edu

Phone: 656-0332

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