eduroam

FAQs

1) What is eduroam and why is Clemson University adopting this new wireless network ID?
eduroam (education roaming) is a secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across home campuses and when visiting other participating institutions by simply opening their laptop or having the network ID on their mobile device.

2) Will the TigerNet network ID go away?
Yes. However, both TigerNet and eduroam will be available for users until mid-Fall.

3) How do I login in to eduroam?
You will login into eduroam much the same way as TigerNet. The only change is you will need to add “@clemson.edu” after your username. Example: username@clemson.edu.

4) Will I still have access to all of my Clemson University resources that I currently do?
Yes. Logging into eduroam will give you the same current access to network resources, including printers and shared drives that you currently have.

5) Will my visiting research colleagues from participating institutions have access to Clemson University resources?
No. Visiting eduroam users will be placed on Clemson University’s “guest” wireless network. There will be no need to request/create a guest ID as long as they are from an eduroam institution. Vendors and visitors from non-eduroam institutions will still need guest IDs.

6) When I travel to a participating institution will I have access to my Clemson University resources?
Using eduroam at a participating institution gives you access to the Internet, not a direct connection to Clemson’s network. To access many Clemson systems, you would need to VPN into Clemson University’s network. Information can be found at http://vpn.clemson.edu.

7) Are there extra security risks while using eduroam?
No. All of your information being sent over the wireless network, whether at Clemson University or roaming, is still encrypted. Even in the initial login/authentication stage.

8) Who should I contact if I am having trouble connecting to eduroam?
You should contact IT Support for the network at your location. The same would be true if your visitor/colleague were having trouble. While at Clemson University, you would contact the CCIT Support Center.