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HOW TO: Set up or Configure Email Accounts and Update Email Forwarding Settings
The email forwarding tool can be accessed several ways on the Clemson website: Click on the direct link: http://www.clemson.edu/ccit/emailforwarding/ ...

HOW TO: Reset Password
If you need your password reset, please follow the steps below: There are two ways that you can reset your password for your student account. Bring a ...

HOW TO: My Windows computer has a Virus, What do I do?
First, Dont Panic Just follow the steps provided below and you should be able to clean the machine of the virus. Check for AntiVirus Protection Do you...

HOW TO: Access the Software Repository from Windows 7
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Check here for a ...

HOW TO: Connect to the Clemson VPN (CUVPN)
To connect to Clemson VPN CUVPN, please follow the steps below: Some Clemson programs and systems require that a computer be located on campus to func...

HOW TO: Access the U Drive Off-Campus
To access the U Drive, follow these steps: Log into your Blackboard, http://bb.clemson.edu. Click the Clemson Resources tab. Under the module CU Appli...

HOW TO: Obtain a Transcript as a Former Student
To obtain a transcript as a former Clemson student whether an alum or transfer, please follow the steps below: Open your internet browser and navigate...

HOW TO: Install Matlab on Linux Operating System
Installing Matlab on Linux Operating System: Select Matlab from the Clemson University software repository located athttp://www.clemson.edu/ccit/softw...

HOW TO : Cleaning up your Windows system
You are returning to Clemson after a break and you are eager to get to work. But if your system is not up to par, you will lose a lot of productivity ...

ERROR: Cannot install Microsoft Office on Windows 8 with a previous Office present
ISSUE: User is trying to install a version of Microsoft Office onto a computer running Windows 8. This computer already has a trial or full copy of a ...

HOW TO: Repair Echo 360 links that are not working properly in Blackboard
Problem: The links of some of the lectures in Blackboard do not work when directly clicked upon. Solution: 1. Open Blackboard in a web browser and nav...

HOW TO: Grant students access to library eReserves
The library has scanned pdf articles for my class eReserves. However I am not sure how to explain the path by which my students access the material. T...

OVERVIEW: Blocked Email Extensions
To discover more about blocked email extensions at Clemson University, please read the description below: For security reasons, the university current...

HOW TO: Login with Skillport
To login to Clemsons SkillPort portal, please follow the steps below: Users must login through Clemsons SkillPort portal. To access the portal, the us...

HOW TO: Open a SPSS file in SAS
Opening a SPSS file in SAS Convert the SPSS file to a portable file in the SPSS program. Note: It should be available as an option in the Save As comm...

HOW TO: Disabling the "Secure and Nonsecure" Blackboard Pop-Up Message
If a message in Internet Explorer continuously pops up in Blackboard asking if the user wants to display both Secure and Nonsecure information, please...

OVERVIEW: SAS for Windows Purchasing and Installation
To discoer more about SAS for Windows purchasing and installation, please read the description below: SAS Statistical Analysis Software for PC may be ...

HOW TO: Connect to Eduroam, the Clemson University Wireless Network
How to setup Eduroam on your laptop or mobile devices: Go to your WiFi settings. When entering the username for Eduroam, use the Clemson username and ...

HOW TO: Find Clemson University Email Addresses.
To find other Clemson University email addresses, please follow the steps below: Open your Internet browser. Navigate to the Clemson Directory with th...

OVERVIEW: Google Apps for Education account after leaving the Clemson
To discover what happens to your Google Apps for Education account after leaving Clemson, please follow the steps below: When students or employees ar...

HOW TO: Ensure secure data on a shared or public computer with a Google Apps for Education account.
How to keep Google app data secure when using a shared or public computer. Click the sign out button when finished using a Google Apps for Education a...

OVERVIEW: Accessibility for students with disabilities of Google Apps for Education accounts.
Google Apps for Education accounts access for students with disabilities: The basic HTML version of Google Apps for Education is fully compliant with ...

HOW TO: Reset a Visitor IDs Password
To reset a Visitor ID password, please follow the steps below: Call the help desk at 8646563494, email at ITHELPclemson.edu, or if you are in the Clem...

HOW TO: Address Mail in Microsoft Outlook for Exchange
To address mail in Microsoft Outlook for Exchange, please follow these steps: Enter an address in the To: field of the message creation window. Select...

UPDATE: HOW TO: Install SPSS for Faculty and Staff only
SPSS is a statistical application that is now site licensed. The following are instructions on how to install SPSS on a Windows Workstation. 1. Go to ...

HOW TO: Send Notification of Absences in Blackboard
To send notifications of absences, please follow the instructions below. Students may send a notice electronically to their instructors of either an a...

HOW TO: make changes to the contents of an exchange folder when user is not the owner in Outlook
The owner of a group or departmental Exchange account can give certain other individuals in the group or department permissions on that account, allow...

OVERVIEW: Outlook Delegation (Proxy)
Your calendar is part of the set of data that is stored on the Exchange Server. This configuration allows other users to see your busy and free times....

HOW TO: make other users delegates so that they can send email on my behalf
In Outlook for Windows, if you have an Exchange mailbox, you can allow another user within your Exchange organization to send email messages on your b...

HOW TO: Allow User Name Change to be Reflected in Outlook
If a username change is not reflected in Outlook, please follow the steps below: After a username has been changed by CCIT staff, for that change to b...

HOW TO: send mail from a departmental mailbox
Note: The instructions in this document do not apply to versions of Outlook for Mac OS. In Outlook, it is possible for you to change the From: field o...

HOW TO: Reset Password While Abroad
To reset your password while abroad, please complete the following steps: We realize a phone call while abroad might be inconvenient or very expensive...

VERIFY: HOW TO: Access Google Apps for Education from Abroad
To access Google Apps for Education g.clemson.edu while abroad in countries with strict Internet restrictions please follow the steps below: Type http...

HOW TO: Find What Time You Signed Up for a Laptop Workshop
To remind yourself what time you registered for a laptop workshop, please follow the steps below: Open your web browser and navigate to laptopreg.clem...

CONFIG: Fix slow IMAP access from Thunderbird
Problem: Response time for email while using IMAP in Thunderbird on Windows operating system is extremely slow. Solution: Making the following configu...

HOW TO: Managing NetReg - Network Registrations (Ethernet Only)
The Clemson NetReg system builds a dynamic table of workstation addresses and the users who register them. This ensures that there is a person that ca...

HOW TO: Access Emergency Text Messaging Rave Wireless
To access Rave Wireless, Clemsons emergency text messaging system, please follow the instructions below: The Rave Wireless System assists in alerting ...

HOW TO: Install Novell Client 4.91 SP2
The Novell Client can be installed in two different ways. There is a self extracting zip that is configured properly to install the client. These inst...

HOW TO: FTP to Your Storage Space using Fetch for Macintosh
Downloading and Installing the Software You can download Fetch from http://download.clemson.edu. Select MacOS to start then select FTP Clients and cli...

FTP to Your User Space
To connect to your user space on the network, you will need to install a FTP client. CCIT recommends using WSFTP. However, you may use any FTP client ...

HOW TO: Computer Security and Virus Protection
Perform Windows Critical Updates Open the start menu, go to All Programs and select Windows Update. Click on Check for updates on the left side of the...

HOW TO: Access the Software Repository From Your Mac
To access the Software Repository from a Mac, please follow the steps below: The Software Repository is a drive where ALL of the software that Clemson...

HOWTO: Sending LISTSERV Commands from Outlook
Summary: Some of the members of my list are not showing up correctly when I review the list. Solution: You are sending formatted email commands to the...

HOW TO: Archive a Blackboard Course
To archive a Blackboard course, please follow the steps below: Login to Blackboard. Under Course Management/Control Panel, click on Packages and Utili...

HOW TO: Submit a Student Assignment in Blackboard
To submit an assignment in Blackboard, please follow the steps below: Login to Blackboard Learn. Select the Course From the Course Menu, select the co...

HOW TO: Copy a Document or Folder in Blackboard
To copy a document or folder in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. From the course menu, clic...

HOW TO: Exempt a Grade
How to Exempt a Grade: Grades that are exempted are not deleted but are ignored in total calculations. Grades are exempted on the main Grade Center pa...

HOW TO: Use your Blackboard Course Roster for iClicker Registration
Download the Grade Center Choose Work Offline from the Grade Center. Select Download. Select .CSV for the file format. Download the file. Rename the d...

HOW TO: View Student Email Addresses in Blackboard
To view student email addresses in Blackboard, please follow the steps below:If you are an instructor or a TA for a course, you can view students emai...

HOW TO: Create a Mailing List for Your iRoar Section in Course Central
To create an email distribution list for your iRoar section, please first navigate to Course Central and then follow the steps below:Navigating to Cou...

HOW TO: Clear Web Browser Cache
To clear your web browsers cache, cookies, and history, please follow the instructions below: Each time you access a file through your web browser, th...

REVIEW or UPDATE: OVERVIEW: Warranty Information and Specifications of Laptops (2014-2015)
To discover more information regarding Clemsons laptop policies, please follow the links below: Dos and Donts of Buying Computershttp://www.clemson.ed...

HOW TO: View Test Results as a Student
To allow students to see their test results in Blackboard, please follow the steps below: From the students perspective, they can view their grades on...

HOW TO: In Blackboard, is there a way to apply a curve across the board for all students without downloading and uploading?
Question: Is there a way to apply a curve across the board for all students without downloading and uploading Answer: There may be several ways to app...

UPDATE or DELETE: How do I? : Exchange - Share folders with Outlook 2007, 2010 and 2013
Sharing Your Exchange Mail Folders Folder Sharing lets you give other Exchange users access to your mail folders. You specify which folder, and the le...

HOW TO: Client Configuration - Exchange server for Outlook 2011 for Mac
Outlook 2011 for MacOS 10.10 Clean Install Step 1: Launch Outlook from you dock or the Applications folder on your Dock. Step 2: Select Add Account fr...

HOW TO : Exchange - Share Secondary Calendar for Outlook 2007
Sharing a Secondary Calendar In addition to your default Microsoft Office Outlook Calendar, you can create and share secondary Outlook calendars. Few ...

HOW TO: Client Configuration - Exchange IMAP Access for Outlook 2010 and 2013
IMAP Access to Exchange via Outlook Typically used as a sendonly account Step 1: Go to File then click Info and then click Account Settings then click...

HOW TO: Rearrange Column Order in the Grade Center in a Blackboard course
To customize your column order in Grade Center, please follow the steps below: Note: The name fields in the Grade Center are static. If you have multi...

HOW TO: Open a Resource or Shared Calendar in Exchange
To connect a shared exchange calendar in Microsoft Outlook, please follow the steps below: Outlook 2010 In Outlook select the Calendar from the left N...

UPDATE OR DELETE: How Do I - Exchange - Force Update Your Local Copy of the Global Address Book (GAL)
How to force update your local copy of the GAL Global address book In Cached Exchange Mode, Outlook 2007, 2010 and 2013 downloads a local copy of the ...

UPDATE: How Do I - Exchange - Share Contacts with Another Person in Clemsonand#39;s Exchange System.
How to Share Outlook Contacts with Another Person in Clemsons Exchange System A few notes for you to consider before starting. There are a few differe...

HOW TO: Install Trend Micro Antivirus Software (Faculty and Staff)
Installing Trend Micro Antivirus Software for Faculty and Staff. Employees may obtain the installation package from http://download.clemson.edu . For ...

HOW TO: Install Trend Micro Antivirus Software (Students)
To install Trend Micro Antivirus software as a student, please follow the steps below: NOTE: Students can install the Trend antivirus software themsel...

OVERVIEW: Laptop Service and Repair
To discover more information regarding CCIT laptop service and repair, please read the description below: In order for CCIT to perform services where ...

HOW TO: Set up a Blackboard Course to Add Course Content
To set up a Blackboard course and add course content, please follow the steps below: You must use Course Central to set up Blackboard courses and add ...

HOW TO: Link an iRoar Section to a Blackboard course in Course Central
To link an iRoar section to a Blackboard course in Course Central, please follow the steps below: First, you will have to access Course Central. Navig...

HOW TO: Resolve the issue of No Sections Are Listed Under "Available Sections in Course Central"
To resolve the issue of no sections are listed under Available Sections in Course Central, please follow the instructions below: 1. Check iRoar sectio...

HOW TO: View Students in a Blackboard Course
To view students in a Blackboard course, please follow the steps below: Reasons: 1. You have not linked your Blackboard Course with an iRoar section. ...

HOW TO: Link/Unlink iRoar Sections to a New/Existing Blackboard Course
To Link/Unlink iRoar Sections to a New/Existing Blackboard Course, you must first login to Course Central: Access Course Central through the Courses t...

HOW TO: Add a TA to Blackboard course
To add a TA to a Blackboard course in Course Central, please navigate to Course Central, and then proceed to the steps below. Navigating to Course Cen...

HOW TO: Add an Instructor to a Blackboard Course
To add an additional instructor to a Blackboard Course, please first login to Course Central and then follow the remaining steps below: Navigating to ...

ERROR: Adobe Connect Add-in Freezes during meeting
Problem: While participating or hosting an Adobe Connect meeting a blue spinning arrow appears. In some cases it appears as if the addin or the comput...

HOW TO: Change a Course Name in Blackboard
To change the Course Name in a Blackboard course, follow these steps:1. Login to Blackboard Learn and click on your course ID. 2. From the Course Mana...

HOW TO: Make a Course Available in Blackboard
To make a Blackboard course available, please follow these steps: From the Course Home Page, click on Control Panel from under Course Management. Clic...

HOW TO: Create a New Workgroup
To create a new workgroup, you will need to use Group Central. 1. Group Central can be accessed in two ways: A. Navigate to https://central.clemson.ed...

HOW TO: Manage Owners and Members in a Workgroup
To manage owners and members in a Workgroup, please follow the instructions below: 1. Navigate to Group Central in one of the two following ways: A. N...

HOW TO: Email Students in Blackboard
To send an email within Blackboard, please follow these steps:Log in to https://bb.clemson.edu with your Clemson username and password and navigate to...

HOW TO: Create a Blackboard Announcement
To create an announcement in a Blackboard course, please follow the steps below: Login the Blackboard and navigate to your course. On the left hand si...

HOW TO: Set Up a Discussion Forum and Post a Thread in Blackboard
To setup a Discussion Board Forum, please follow the steps below: Login to Blackboard at https://bb.clemson.edu and navigate to your course. From the ...

HOW TO: Upload Various Content to Blackboard
To upload various content to Blackboard, please go to the section that includes your specific form of content, and then follow the steps below:To uplo...

HOW TO: Upload Documents with Exceeds Quota Warning in Blackboard
Warning: Action not complete: Adding the selected content to the specified folder causes the folder to exceed its quota.To upload documents when the a...

HOW TO: Grade Submitted Assignments in Blackboard
To grade submitted assignments in Blackboard, please follow the steps below: You can access student submissions through the Grade Center. You have the...

HOW TO: Grade and Post Feedback for Student Assignments in Blackboard
To grade and post feedback for students assignments in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. In ...

HOW TO: Allow Students to See a Deployed Test in Blackboard
To allow students to see a test in Blackboard, please follow the steps below: There could be three reasons why a student is unable to see a test after...

HOW TO: Download Grade Center in Excel
To download Grade Center into Excel, please follow the steps below: Login to Blackboard and navigate to your course. From the Control Panel, click Gra...

HOW TO: Upload Grades to the Grade Center in Blackboard
To upload grades to the Grade Center: Login to Blackboard and navigate to your course. From the Control Panel, click on the Grade Center. Click Full G...

HOW TO: Create a Manual Column or Remove a Column in the Grade Center
To create a Grade Column: Login to Blackboard and navigate to your course. Under Course Management/Control Panel, click on the Grade Center Full Grade...

HOW TO: Change the Order of Columns in the Blackboard Grade Center
To manage columns in the Blackboard Grade Center, please follow the steps below: Login to Blackboard and navigate to your course. From the Course Mana...

HOW TO: Hide a Column from Student View in Grade Center
To hide a column in the Grade Center from student view: Login to Blackboard and navigate to your course. Under Course Management/Control Panel, click ...

HOW TO: Set up a Folder for Groups to Submit Documents
To set up a folder using adaptive release in order to allow students within groups to submit documents, please follow the steps below: Log in to Black...

HOW TO: Find an Adobe Connect Recording
To find your Adobe Connect recording, please follow the steps below: Open your web browser and navigate to the Adobe Connect Enterprise Manager https:...

HOW TO: Allow Pharos Pop-Up to Display on Mac
To allow a Pharos popup to display on a Mac, please follow the steps below: Sometimes documents do not submit properly to the campus printers from Mac...

HOW TO: Copy a Podcast from One Blackboard Course to Another
To copy a podcast from one Blackboard course to another, please follow the steps from any of the options below: Option 1: Create a Campus Pack podcast...

HOW TO: Uninstalling Prior Versions of the LockDown Browser
If your operating system is Windows 7 32bit, you will see the following screen reminding you that a full installation is needed. To check your operati...

HOW TO: Download and Install the Respondus LockDown Browser
To install the Respondus LockDown Browser, please follow the steps below: First, click on this direct link: http://www.respondus.com/lockdown/download...

ERROR: Updating the Respondus LockDown Browser to version 1.0.5
Respondus released version 1.0.5 of the LockDown Browser in August 2012. Students will need the new version to complete an assessment and to avoid som...

OVERVIEW: Respondus LockDown browser
To discover what the Respondus LockDown Browser is, please read the description below: Respondus LockDown Browser is a custom browser that locks down ...

HOW TO: Fix a Computer That Freezes While Running the Respondus LockDown Browser
To fix a computer that freezes while running the Respondus Lockdown browser, please follow the steps below: There are several instances in which your ...

ERROR: Floating Tools Donand#39;t Work or the Wrong Tool Starts
Floating Tools Dont Work or the Wrong Tool Starts http://www.smarttech.com/gb/Support/BrowseSupport/SupportDocuments/KB1/132647.aspx The files it asks...

HOW TO: Install SMART board or podium drivers
Download the Software: Open your web browser and navigate to the following web page:http://smarttech.com/us/Support/BrowseSupport/DownloadSoftware Fin...

ERROR: ECHO 360 - Server has not been defined
Option 1: Mac Open Echo 360 Personal Capture software. Click Go to My Recordings. Click the Echo Personal Capture Menu. Select Preferences. Click the ...

ERROR: Echo 360 - Echo has stopped working
Problem If you doubleclick on Echo 360 Personal Capture and you receive the error message Echo has stopped working. Resolution: There might be a corru...

ERROR: ECHO 360 - Windows Media Encoder 9 series could not be downloaded
Problem:When installed Echo 360 I receive the error message, Windows Media Encoder 9 could not be downloaded. Please check your internet connection an...

ERROR: ECHO 360 - no audio card present
1. Open Echo 360 Personal Capture software and receive an error message stating, There is no audio card present. The application must exit. 2. Click O...

ERROR: ECHO 360 - Unable to publish files to Echo 360 server
Problem:I recorded a lecture with Echo 360 Personal Capture, but when I tried to publish it, I got the message Error. Solution:Connect to Clemsons VPN...

ERROR: Echo 360 - application appears tiled/duplicate buttons
Problem: Buttons and Echo image appear tiled on the intro screen and once you access the software. Solution: Verify your font settings on your compute...

ERROR: Unable to Install Echo 360
Problem: I have tried downloading the Echo 360 software and it keeps telling me theres an error because The installer has insufficient privileges to a...

ERROR: Echo 360 - Dual Video Player Error
Summary: The Echo 360 Personal Capture Software installed successfully without any errors. Then I started my first capture. At the end of the capture,...

ERROR: MTU Size Error with VPN
Sometimes when connecting to the VPN, an error occurs referencing a problem with MTU size. Below is a guide to fix this problem to ensure the Anyconne...

HOW TO: Add a Co-Host to a Meeting in Adobe Connect
To add a cohost to a meeting in Adobe Connect, please follow the steps below: Open Adobe Connect Enterprise Server https://connect.clemson.edu Login w...

ERROR: Error when uploading PowerPoint files into Adobe Connect Meeting Space
Problem: Error when loading PowerPoint files into Adobe Connect Meeting space Solution 1: While Adobe Presenter 7 is compatible with the new PowerPoin...

HOW TO: Adobe Presenter ribbon in PowerPoint missing
Problem: The tab for Adobe Presenter is missing. Solution Part 1: Sometimes the Microsoft Office temporary files that work with Adobe Presenter become...

ISSUE: SMART software pen tool performs mouse actions when selected
Problem: Pen Performs mouse actions when pen tool is selected Solution: The flicks feature is turned on in the Windows 7 operating system. To turn thi...

OVERVIEW: Windows 8 and Adobe Connect
To discover more about Adobe Connect and Windows 8, please read the description below: Please be advised that there are currently some known issues wh...

HOW TO: Export a Test and Import a Test into Another Blackboard Course
To export a test from a Blackboard course: Login to Blackboard and navigate to your course. In the menu on the left, under Course Management: Control ...

HOW TO: Copy All Course Material From One Blackboard Course to Another
To copy course material from one course to another, please follow the steps below: Login to Blackboard and navigate to your course. In the menu on the...

HOW TO: Create Turnitin Assignment
To create a Turnitin assignment in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. In the course menu, cli...

HOW TO: Hide Student Scores After Test Submission
If you do not plan to allow students to see their score after submission or check the grade from My Grades, please follow the steps below: Login to Bl...

HOW TO: Bulk Delete Course Material from a Content Area in Blackboard
To bulk delete all the course material from a content area, please follow the steps below: Login to Blackboard and navigate to your course. In the men...

HOW TO: Copy All Tests from One Course to Another Course
To copy all of the tests from one course to another: Login to Blackboard and navigate to the course where the tests are currently located. In the Cont...

HOW TO: Edit Test Description in Blackboard
To edit the description and instructions of a test, please follow the steps below: Login to Blackboard and navigate to your course. Under Course Manag...

HOW TO: Convert Tests to Respondus
To retrieve questions from Blackboard and put them into Respondus, first go to Respondus.1. Click on Retrieval and Reports.2. Retrieve Questions.3. Bl...

HOW TO: Build a Test Pool
The Pool Manager allows Instructors to store questions for repeated use.The Pool Manager functions in the same way as the Tests page and offers simila...

HOW TO: Create a Random Block of Questions for a Test
To create a random block of questions for a test, please follow the steps below: Login to Blackboard and navigate to your course. Under the Control Pa...

HOW TO: Create a Question Set
A Question Set is a collection of questions retrieved from selected Tests and Pools. From this set, you specify how many questions to display. The spe...

HOW TO: Create groups and smart views
Groups are useful for courses with more than one section.To create a group use the following steps:1. Select Groups in the course menu.2. Click Single...

HOW TO: Decrease Course Quota
To reduce your course quota, you need to delete documents from the content area in your course and also delete them from the Course Content Collection...

HOW TO: Compress images in PowerPoint 2010 and 2013
In order to decrease your course quota, you can decrease your file sizes. PowerPoint images can make your presentation file size quite large, especial...

HOW TO: Set up anonymous posts in discussion forums
To set up Anonymous posts in a Discussion forum use the following steps:1. Create a new or edit an existing Forum.2. Scroll down to the area where you...

HOW TO: Upload a Syllabus in Blackboard
To quickly upload a Syllabus into your Blackboard course, follow these steps: Login to Blackboard and select your course. In the Course Menu, click th...

HOW TO: Show test results in Grade Center
If test results are not appearing in the Grade Center follow these steps:1. Check test column in the Grade Center. 2. Click on the action link by the ...

HOW TO: Copy Campus Pack podcasts
There are different options to copy Campus Pack content: blog, wiki, journal, or podcast. Here are some options for copying podcasts:Option 1: Create ...

HOW TO: Copy Campus Pack blogs
There are different options to copy Campus Pack content: blog, wiki, journal, or podcast. Here are some options for copying blogs:Option 1: Copy a Cam...

HOW TO: Hide Courses in the My Courses Module in Blackboard
If you do not choose to view all of the courses listed for you in Blackboard, you can hide the courses. To hide courses, please follow the steps below...

HOW TO: Locate a Missing Financial Aid Tab in iRoar
To discover why a Financial Aid tab is missing in iRoar, please read the options below: The financial aid tab does not show when logged in as an appli...

ERROR: Echo 360 - Disk image couldnand#39;t be opened error -4960
Problem: When trying to install version Echo 360 Personal Capture 4.0 or earlier on a Mac OSX 10.8 with Mountain Lion you receive the following error ...

HOW TO: Create a New Course When Turnitin Expires
To create a new course and copy course content once Turnitin has expired, please follow the steps below: Note: Turnitin has a 5 year usage limit per i...

HOW TO: Find a Department Name by Number Searching OR Find a Department Number by Name Searching
To find a department name by searching its number or to find a department number by searching its name, please follow the steps below: Open your inter...

HOW TO: Locate the CCIT Support Center
The CCIT Support Center has a Help Desk available for all students, faculty, staff and community members to come for IT assistance. Located on the sec...

HOW TO: Set Up Eduroam, Google Apps and Exchange on Mobile Devices
To set up Eduroam, Google Apps, and Exchange on Mobile Devices, please follow the steps below: Here is documentation on how to connect all devices, in...

HOW TO: Verify Your Clemson Password is Working Properly Using CUVPN
If a user is unable to log into a system and there is a question of whether it is an incorrect password or an issue with permission, there is a way to...

HOW TO: Request Reactivation of an Employee Account
To request reactivation of an employee account, please follow the steps below: The employees department chair or dean must request the reactivation vi...

HOW TO : Exchange - Share Secondary Calendar for Outlook 2010 and 2013
Sharing a Secondary Calendar In addition to your default Microsoft Office Outlook Calendar, you can create and share secondary Outlook calendars. So i...

HOW TO: Setup Automatic (Out of Office) Replies for Exchange in Outlook
To setup automatic out of office replied for Exchange in Outlook Windows, please follow the steps below: In Microsoft Outlook, click File. Click Autom...

HOW TO: Add Authorized Users to TouchNet (to pay student bill)
In the situation that a person needs to log into your account to pay a bill, it is often preferred to only give them access to the bill paying system ...

HOW TO: Change or Reset Google Apps (Clemson Gmail) Password
To change or reset Google Apps Clemson Gmail password, please follow the steps below: If you know your current Google Apps password, proceed to Step 2...

OVERVIEW: CCIT Software Center
To discover more information about CCIT Software Center and its installation, please read the description below: The CCIT Software Center is a program...

OVERVIEW: Ticketing System for CCIT
To learn more about the ticketing system at CCIT, please read the descriptions below: Clemson Computing and Information Technology CCIT employs hundre...

OVERVIEW: DreamSpark
To discover more information about DreamSpark, please read the description below: DreamSpark is a service provided by Microsoft to provide discounted ...

HOW TO: Load All Pages in iRoar
To load all pages in iRoar, please follow the steps below: Some pages within iRoar are on nonstandard ports. What this means is that strict networks m...

UPDATE: HOW TO: Google Apps (Clemson Email) in Outlook via IMAP
Configuring Outlook for Google Apps Enable IMAP in your Google Apps settings: 1 Sign into your Google Apps account Clemson Gmail 2 Click the gear in t...

HOW TO: Access All Pages Within iRoar
To access all pages within iRoar, please follow the steps below: There are several different options that may work to allow you to view all pages with...

HOW TO: Network Reset in Apple iOS
To reset the network settings in Apple iOS, please follow the steps below: Sometimes it is necessary to perform a complete reset of network settings o...

OVERVIEW: Course ListServ Formula
To discover more information about the Course ListServ formula pattern, please read the description below: example: S1501CPSCAAAABBBCCCCClists.clemson...

HOW TO:Install Eduroam on Linux Machines
How to Install Eduroam on Linux Machines: These instructions assume the Gnome desktop shipped with many common Linux distributions. To join eduroam wi...

HOW TO: Connect to Eduroam on a Chromebook
To connect to eduroam on a Chromebook, please follow the steps below: In order to log onto a Chromebook you will need an internet connection. Open the...

HOW TO: Show Missing or Hidden Scroll Bars in the Blackboard Grade Center
To show missing or hidden scroll bars, please follow the instructions below: Note: This issue can cause problems for instructors in the Grade Center b...

HOW TO: Create an Extra Credit Column and Include It in the Total Column in Grade Center
If the extra credit will be applied as a part of the Total score for the entire semester rather than just one test or assignment, you will need to cre...

HOW TO: Prevent Students from Creating or Editing Their Own Groups
To prevent students from creating or editing a group, please follow the steps below: Login to Blackboard and navigate to your course. In the course me...

HOW TO: iClicker Go Instructor Tutorial
iClicker Go is a virtual remote that allows students to answer their iClicker questions using their laptops or mobile devices. iClicker Go can be used...

ERROR: Extra iClicker Responses
Occasionally, instructors will receive responses from iClicker sessions that are taking place in adjacent classrooms. Open the Settings and Preference...

HOW TO: I accidentally clicked “resume session” rather than starting a new one in class. How do I separate the data?
In your iclicker folder, open the Classes folder Open the classs folder that you would like to modify Open the SessionData folder There should be two ...

HOW TO: Delete Echo 360 Recordings from the Server
To delete an Echo recording: Login to echo.clemson.edu On the Echoes tab, select the checkbox for the recordings you want to delete Then scroll down t...

HOW TO: Download your content from the Echo360 Lecture Capture server
1. Login to http://echo.clemson.edu using Clemson University credentials. 2. Navigate to the Echoes tab to find Available Echoes 3. Hover your mouse o...

HOW TO: Print the Photo Class Roll in Blackboard
To print the Photo Class Rolls in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. Under the Control Panel,...

HOW TO: Allow Extended Time on a Test for a Student
To allow extended time on a test for a student, please follow the steps below: Login to Blackboard and navigate to your course. Click on the content w...

HOW TO: Update the Name of a Test
To update the name of a test, please follow the steps below: Login to Blackboard and navigate to your course. Click on the content area where the test...

HOW TO: Manage Group Memberships in Blackboard
To manage group memberships in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. In the menu on the left han...

HOW TO: Basic Commands for Owners of LISTSERV Mailing Lists
These are the basic and usually only commands that any list owner will need to manage their list. The commands include looking at your list, adding a ...

ERROR: Ensemble videos not working/not loading
Back in December 2013, System Administrators updated our Ensemble media server. This update broke the embed code for Ensemble videos. Below are two op...

ERROR: Adobe Connect add-in issue with Mac OS X and Safari
Problem: Adjusting Safaris security preferences to allow Flash content The issue pops up when you use the Adobe Connect Addin on Mac OS X 10.9, 10.8, ...

HOW TO: Look up the IP address of equipment in Echo 360
Steps to look up the IP address of Echo 360 equipment on the campus: 1. Open a web browser and type http://echo.clemson.edu in the URL. 2. Log in to t...

HOW TO: Troubleshooting for Webcam issue in Echo 360
Steps for troubleshooting: 1. Update the web cam drivers. 2. Make sure Windows updates are installed. 3. Delete the userconfiguration.xml file and the...

HOW TO: Access the U: Drive Off-Campus
To resolve this issue, please complete the following steps: Log into your Blackboard account. From the tabs listed across the top of the page, select ...

HOW TO: Fix Photo Class Rolls That Appear Grey
To resolve this issue, please complete the following steps: Go to the main page of your course and find the orange copy dialog bar at the top of the f...

HOW TO: Set Up Devices On Clemsonand#39;s Network
The first thing to note is that while devices such as laptops, tablets, and smartphones are able to connect to Clemsons wireless network eduroam, alte...

HOW TO: Manually Enter an Override Grade in the Grade Center
To manually override a students grade in the Grade Center, complete the following steps: 1. To enter a grade, click on the action link in the students...

HOW TO: Create an assignment in Blackboard
You can create an assignment in Blackboard using the following steps:1. In the course menu, click on Content or the name of the content area for your ...

HOW TO: Create a visitor userid
To create a visitor ID:1. Log into Blackboard and click on the Home tab.2. Under the CU Faculty and Staff Resources module, click on Visitor Userid Re...

HOW TO: Adjust Safariand#39;s Security Preferences to Allow Flash Content in Adobe Connect
To adjust Safaris security preferences to allow Flash Content in Adobe Connect, please follow the steps below: When you use the Adobe Connect Addin on...

HOW TO: Registering All or Some iClickers in a Classroom
To register students that cannot be registered for iClickers, please follow the steps below: Open iClicker. Click on My Settings. Check to make sure o...

HOW TO: Upload an Adobe Presenter Zip File to Blackboard
To upload an Adobe Presenter zip file to Blackboard, please follow the steps below: Login to Blackboard and navigate to the course. Under Course Manag...

HOW TO: Customize and Design a Blackboard Course
To customize and design a Blackboard course, please follow the instructions below: Login to Blackboard with your Clemson username and password. Naviga...

HOW TO: Edit the Test Description or Instructions in a Blackboard Test
To edit the test description or instructions in a test, please follow the steps below: Login to Blackboard and navigate to your course. Click on the C...

HOW TO: Create Test Statistics in the Grade Center in Blackboard
To get statistical data on test questions, go to the Full Grade Center. 1. Hover over the column heading to see the arrow and click on it to access th...

HOW TO: Copy a Test
To create a copy of the test, please follow the steps below: Login to Blackboard and navigate to your course. In the Control Panel of the course, clic...

HOW TO: Unarchive Echo 360 recording
Unarchive Echo 360 Recording 1. Open a web browser and navigate to http://echo.clemson.edu 2. Login with your Clemson username and password 3. On the ...

HOW TO: Reassign your Echo 360 recording to a current term
To reassign an Echo 360 recording to a current term: 1 Open your web browser 2 Navigate to http://echo.clemson.edu 3 Login with your Clemson username ...

ERROR: Adobe Connect Add-in Crashing on Mac with Maverick and Safari
Problem: When you try to adjust the volume in an Adobe Connect meeting on a computer with Mac OSX 10.9.5 using Safari the Adobe Connect addin crashes....

HOW TO: View Changes Made to the Blackboard Menu
To view changes made to the Blackboard menu, please follow the steps below: Open your Internet browser and navigate to bb.clemson.edu Login with your ...

HOW TO: Exchange Account Setup and Access
Employee exchange account setup: Please follow the link below: http://www.clemson.edu/ccit/emailaccounts/email/exchange/ClientSetup/index.html On this...

HOW TO: Install SSH for Windows
How to install SSH: 1. Access the following link: http://www.clemson.edu/ccit/softwareapplications/software/webdownloads.html 2. Scroll down to SSH. 3...

HOW TO: Delete Courses from Blackboard
How to delete courses from Blackboard, Follow the Steps Below: To navigate to Course Central: Note: Two ways to access: Navigate to http://central.cle...

HOW TO: Enroll Members into a Workgroup in Course Central using Batch Edit
Workgroup Enrollment: You can enroll new members individually or by batch. If the number of members is 1000, divide it into multiple batches otherwise...