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In Outlook, how do I make changes to the contents of a folder (such as the Contacts list) for a group or departmental Exchange account when user is not the owner in Outlook
The owner of a group or departmental Exchange account can give certain other individuals in the group or department permissions on that account, allow...

Outlook Delegation (Proxy)
Your calendar is part of the set of data that is stored on the Exchange Server. This configuration allows other users to see your busy and free times....

Set Up Native File Access/Samba
The Novell native file access pack overcomes the need to install special client software on Windows, Macintosh, and UNIX systems for access to storage...

HOW TO: Repair Echo 360 links that are not working properly in Blackboard
Problem: The links of some of the lectures in Blackboard do not work when directly clicked upon. Solution: 1. Open Blackboard in a web browser and nav...

HOW TO: Reset Password
If you need your password reset, please follow the steps below: There are two ways that you can reset your password for your student account. Bring a ...

HOW TO: Login with Skillport
To login to Clemsons SkillPort portal, please follow the steps below: Users must login through Clemsons SkillPort portal. To access the portal, the us...

SkillSoft Course Manager login error
SUMMARY: SkillSoft Course Manager login error SOLUTION: Due to the fact that a passthrough is used to pass valid Clemson users from the SkillPort logi...

Steps for using the Mainframe to add Owners or Members
SYMPTOMS: User is requesting instructions on how to access the mainframe and add Owners TAs or Members to his/her course. RESOLUTION: 1 Download the H...

U:\ Drive Access using FTP
Students and employees can access their personal files on the U: drive via the FTP protocol. Information about configuring a FTP Client to connect to ...

Using WebDrive to connect to the Clemson Network
Follow the link below for instructions on how to download and install Webdrive. This link also contains instructions on how to connect WebDrive to you...

Access to share drive using webdrive
create a new site: Site Name S:drive Site address ftp://ftpnetware.clemson.edu Username .userid.firstletter.students.clemsonu or .userid.firstletter.e...

HOW TO: Set up or Configure Email Accounts and Update Email Forwarding Settings
The email forwarding tool can be accessed several ways on the Clemson website: Click on the direct link: http://www.clemson.edu/ccit/emailforwarding/ ...

Opening a SPSS file in SAS
SUMMARY: Opening a SPSS file in SAS SOLUTION: In order to open an SPSS file in SAS, the user needs to convert the SPSS file to a portable file in the ...

How to: Ensure secure data on a shared or public computer with a Google Apps for Education account.
SYMPTOMS: How does a user ensure that their data stays secure when using a shared or public computer RESOLUTION: Just closing the Web browser e.g. Int...

WebDrive Setup
This document was created to outline the steps to install WebDrive for the PC. As always, any problems, questions, or comments about this document can...

How to install SPSS
SPSS is a statistical application that is now site licensed. The following are instructions on how to install SPSS on a Windows Workstation. 1. Go to ...

Requesting a Netware Printer Queue
Every Department should have at least one Network Laser Printer. Things needed: 1. Network laser printer 2. Preinstalled Ethernet card 3. Ethernet cab...

Change the Default Outlook Profile or Prompt on Opening
This Solution Guide will show you how to change the Outlook profile permanently or have it prompt you each time it opens. This is assuming you have mu...

HOW TO: Import Address Information from an Excel Workbook into my Contacts List in Microsoft Outlook
To Import Excel data into Outlook, please follow the steps below: 1. Arrange the Excel data in the traditional database format i.e., give each column ...

HOW TO: Send Notification of Absences in Blackboard
To send notifications of absences, please follow the instructions below. Students may send a notice electronically to their instructors of either an a...

WebDrive - A Desktop Alternative to MyFiles
WebDrive is an alternative away of accessing files in your Novell U: drive. It gives you the ability to access and transfer files as easy as accessing...

HOW TO: Categorize Contacts in Microsoft Outlook to Send Emails to Categories
If you want to send email to or arrange meetings with people on your Contacts list without using your Personal Address Book or personal distribution l...

In Outlook for Windows, how do I make other users delegates so that they can send email on my behalf?
In Outlook for Windows, if you have an Exchange mailbox, you can allow another user within your Exchange organization to send email messages on your b...

Exchange - User Name Change Not Reflected in Outlook
Summary: User name change not reflected in Outlook Solution: After a username has been changed by CCIT staff, for that change to be seen by the actual...

In Outlook, how can I send mail from a departmental mailbox?
Note: The instructions in this document do not apply to versions of Outlook for Mac OS. In Outlook, it is possible for you to change the From: field o...

HOW TO: Reset Password While Abroad
To reset your password while abroad, please complete the following steps: We realize a phone call while abroad might be inconvenient or very expensive...

Install Matlab on Linux Operating System
HOW TO: Install Matlab on Linux Operating System Select Matlab from the Clemson University software repository located athttp://www.clemson.edu/ccit/h...

CONFIG: Fix slow IMAP access from Thunderbird
Problem: Response time for email while using IMAP in Thunderbird on Windows operating system is extremely slow. Solution: Making the following configu...

Outlook Web Access Only Light Version
User always receives the OWA Light version when logging into xmail.clemson.edu using Internet Explorer. In IE if you have not selected OWA light at lo...

Using and Managing NetReg - Network Registrations
The Clemson NetReg system builds a dynamic table of workstation addresses and the users who register them. This ensures that there is a person that ca...

Set Up IMAP Access to Exchange via SeaMonkey
The following instructions explain how to configure SeaMonkey http://www.osalt.com/seamonkey to check Exchange email using the IMAP protocol. Open you...

HOW TO: Access Emergency Text Messaging Rave Wireless
To access Rave Wireless, Clemsons emergency text messaging system, please follow the instructions below: The Rave Wireless System assists in alerting ...

HOW TO: Install Novell Client 4.91 SP2
The Novell Client can be installed in two different ways. There is a self extracting zip that is configured properly to install the client. These inst...

FTP to Your Storage Space using Fetch for Macintosh
Downloading and Installing the Software You can download Fetch from http://download.clemson.edu. On the lefthand menu, select MacOS to start. Then sel...

FTP to Your User Space
To connect to your user space on the network, you will need to install a FTP client. CCIT recommends using WSFTP. However, you may use any FTP client ...

HOW TO : Cleaning up your Windows system
You are returning to Clemson after a break and you are eager to get to work. But if your system is not up to par, you will lose a lot of productivity ...

Computer Security and Virus Protection
This help guide will show users how to update and maintain security on their personal workstations. Perform Windows Critical Updates and Service Packs...

HOW TO: My Windows computer has a Virus, What do I do?
First, Dont Panic Just follow the steps provided below and you should be able to clean the machine of the virus. Check for AntiVirus Protection Do you...

How to create a Hard Drive diagnostic CD
If you suspect your hard drive is failing or if your computer is behaving erratically and you are away from Clemson here are the instructions to creat...

HOWTO: Sending LISTSERV Commands from Outlook
Summary: Some of the members of my list are not showing up correctly when I review the list. Solution: You are sending formatted email commands to the...

HOW TO: Archive a Blackboard Course
To archive a Blackboard course, please follow the steps below: Login to Blackboard. Under Course Management/Control Panel, click on Packages and Utili...

HOW TO: Submit a Student Assignment in Blackboard
To submit an assignment in Blackboard, please follow the steps below: Login to Blackboard Learn. Select the Course From the Course Menu, select the co...

Blackboard Learn: Registering iClickers for Grade Center
In the old export from Blackboard the file was named gbexport. The naming convention has changed in Blackboard Learn causing issues with iClickers and...

HOW TO: View Student Email Addresses in Blackboard
To view student email addresses in Blackboard, please follow the steps below:If you are an instructor or a TA for a course, you can view students emai...

HOW TO: Create a Mailing List for Your iRoar Section in Course Central
To create an email distribution list for your iRoar section, please first navigate to Course Central and then follow the steps below: Navigating to Co...

Trouble getting PeopleSoft Query to Download to Excel
If you are having trouble getting your PeopleSoft Query to download to Excel, there are 6 possible resolutions below. One of them should correct the i...

VBS Run Problem or SolidWorks Install Problem
Problem: VB Scripts wont run for an install. Solution: If VB Scripts wont run for an install then download the file attached to this article, extract ...

HOW TO: In Blackboard, is there a way to apply a curve across the board for all students without downloading and uploading?
Question: Is there a way to apply a curve across the board for all students without downloading and uploading Answer: There may be several ways to app...

Client Configuration - Exchange server for Outlook 2011 for Mac
Outlook 2011 for MacOS 10.6 Clean Install Step 1: Launch Outlook from you dock or the Applications folder on your Dock. Step 2: Select Add Account fro...

Client Configuration - Exchange IMAP Access for Outlook 2007 and 2010
IMAP Access to Exchange via Outlook Typically used as a sendonly account Step 1: Open your Outlook Account settings by: Control Panel Mail icon and cl...

How do I - Exchange - Export Mailbox data to a PST file with Outlook 2007, 2010 and 2013
Export your Exchange/Outlook Email to a .PST file. This article involves exporting copying the contents of a message folder or entire mailbox to a Per...

HOW TO: Rearrange Column Order in the Grade Center in a Blackboard course
To customize your column order in Grade Center, please follow the steps below: Note: The name fields in the Grade Center are static. If you have multi...

How Do I - Exchange - Force Update Your Local Copy of the Global Address Book (GAL)
How to force update your local copy of the GAL Global address book In Cached Exchange Mode, Outlook 2007, 2010 and 2013 downloads a local copy of the ...

HOW TO: Exchange - Schedule a Meeting with Outlook Using Clemson Exchange Resources
Schedule a Meeting with Outlook Using Clemson Exchange Resources This document applies to Microsoft Office Outlook 2007, 2010, 2013, and 2011 for Mac....

Installing Trend Micro Antivirus Software (Faculty and Staff)
If you have not already been contacted by your local support staff, or you dont feel comfortable installing software on your own, contact your local s...

HOW TO: Set up a Blackboard Course to Add Course Content
To set up a Blackboard course and add course content, please follow the steps below: You must use Course Central to set up Blackboard courses and add ...

HOW TO: Resolve the issue of No Sections Are Listed Under "Available Sections in Course Central"
To resolve the issue of no sections are listed under Available Sections in Course Central, please follow the instructions below: 1. Check iRoar sectio...

HOW TO: Link/Unlink iRoar Sections to a New/Existing Blackboard Course
To Link/Unlink iRoar Sections to a New/Existing Blackboard Course, you must first login to Course Central: Access Course Central through the Courses t...

HOW TO: Add a TA to Blackboard course
To add a TA to a Blackboard course in Course Central, please navigate to Course Central, and then proceed to the steps below. Navigating to Course Cen...

HOW TO: Add an Instructor to a Blackboard Course
To add an additional instructor to a Blackboard Course, please first login to Course Central and then follow the remaining steps below: Navigating to ...

ERROR: Adobe Connect Add-in Freezes during meeting
Problem: While participating or hosting an Adobe Connect meeting a blue spinning arrow appears. In some cases it appears as if the addin or the comput...

HOW TO: Change a Course Name in Blackboard
To change the Course Name in a Blackboard course, follow these steps:1. Login to Blackboard Learn and click on your course ID. 2. From the Course Mana...

HOW TO: Make a Course Available in Blackboard
To make a Blackboard course available, please follow these steps: From the Course Home Page, click on Control Panel from under Course Management. Clic...

HOW TO: Create a New Workgroup
To create a new workgroup, you will need to use Group Central. 1. Group Central can be accessed in two ways: A. Navigate to https://central.clemson.ed...

HOW TO: Manage Owners and Members in a Workgroup
To manage owners and members in a Workgroup, please follow the instructions below: 1. Navigate to Group Central in one of the two following ways: A. N...

HOW TO: Email Students in Blackboard
To send an email within Blackboard, please follow these steps:Log in to https://bb.clemson.edu with your Clemson username and password and navigate to...

HOW TO: Create a Blackboard Announcement
To create an announcement in a Blackboard course, please follow the steps below: Login the Blackboard and navigate to your course. On the left hand si...

HOW TO: Grade Submitted Assignments in Blackboard
To grade submitted assignments in Blackboard, please follow the steps below: You can access student submissions through the Grade Center. You have the...

HOW TO: Allow Students to See a Deployed Test in Blackboard
To allow students to see a test in Blackboard, please follow the steps below: There could be three reasons why a student is unable to see a test after...

HOW TO: Download Grade Center in Excel
To download Grade Center into Excel, please follow the steps below: Login to Blackboard and navigate to your course. From the Control Panel, click Gra...

HOW TO: Change the Order of Columns in the Blackboard Grade Center
To manage columns in the Blackboard Grade Center, please follow the steps below: Login to Blackboard and navigate to your course. From the Course Mana...

Starting a Secure Hummingbird Session
Starting a Secure Hummingbird Session Clemson Universitys mainframe is configured to accept SSL connections. To increase security for mainframe users ...

HOW TO: Uninstalling Prior Versions of the LockDown Browser
If your operating system is Windows 7 32bit, you will see the following screen reminding you that a full installation is needed. To check your operati...

HOW TO: Download and Install the Respondus LockDown Browser
To install the Respondus LockDown Browser, please follow the steps below: First, click on this direct link: http://www.respondus.com/lockdown/download...

ERROR: Updating the Respondus LockDown Browser to version 1.0.5
Respondus released version 1.0.5 of the LockDown Browser in August 2012. Students will need the new version to complete an assessment and to avoid som...

OVERVIEW: Respondus LockDown browser
To discover what the Respondus LockDown Browser is, please read the description below: Respondus LockDown Browser is a custom browser that locks down ...

ERROR: Floating Tools Donand#39;t Work or the Wrong Tool Starts
Floating Tools Dont Work or the Wrong Tool Starts http://www.smarttech.com/gb/Support/BrowseSupport/SupportDocuments/KB1/132647.aspx The files it asks...

HOW TO: Install SMART board or podium drivers
Download the Software: Open your web browser and navigate to the following web page:http://smarttech.com/us/Support/BrowseSupport/DownloadSoftware Fin...

ERROR: ECHO 360 - Server has not been defined
Option 1: Mac Open Echo 360 Personal Capture software. Click Go to My Recordings. Click the Echo Personal Capture Menu. Select Preferences. Click the ...

ERROR: Echo 360 - Echo has stopped working
Problem If you doubleclick on Echo 360 Personal Capture and you receive the error message Echo has stopped working. Resolution: There might be a corru...

ERROR: ECHO 360 - Windows Media Encoder 9 series could not be downloaded
Problem:When installed Echo 360 I receive the error message, Windows Media Encoder 9 could not be downloaded. Please check your internet connection an...

ERROR: ECHO 360 - no audio card present
1. Open Echo 360 Personal Capture software and receive an error message stating, There is no audio card present. The application must exit. 2. Click O...

ERROR: ECHO 360 - Unable to publish files to Echo 360 server
Problem:I recorded a lecture with Echo 360 Personal Capture, but when I tried to publish it, I got the message Error. Solution:Connect to Clemsons VPN...

ERROR: Echo 360 - application appears tiled/duplicate buttons
Problem: Buttons and Echo image appear tiled on the intro screen and once you access the software. Solution: Verify your font settings on your compute...

ERROR: Unable to Install Echo 360
Problem: I have tried downloading the Echo 360 software and it keeps telling me theres an error because The installer has insufficient privileges to a...

ERROR: Echo 360 - Dual Video Player Error
Summary: The Echo 360 Personal Capture Software installed successfully without any errors. Then I started my first capture. At the end of the capture,...

ERROR: MTU Size Error with VPN
Sometimes when connecting to the VPN, an error occurs referencing a problem with MTU size. Below is a guide to fix this problem to ensure the Anyconne...

ERROR: Error when uploading PowerPoint files into Adobe Connect Meeting Space
Problem: Error when loading PowerPoint files into Adobe Connect Meeting space Solution 1: While Adobe Presenter 7 is compatible with the new PowerPoin...

HOW TO: Adobe Presenter ribbon in PowerPoint missing
Problem: The tab for Adobe Presenter is missing. Solution Part 1: Sometimes the Microsoft Office temporary files that work with Adobe Presenter become...

ISSUE: SMART software pen tool performs mouse actions when selected
Problem: Pen Performs mouse actions when pen tool is selected Solution: The flicks feature is turned on in the Windows 7 operating system. To turn thi...

HOW TO: Export a Test and Import a Test into Another Blackboard Course
To export a test from a Blackboard course: Login to Blackboard and navigate to your course. In the menu on the left, under Course Management: Control ...

HOW TO: Copy All Course Material From One Blackboard Course to Another
To copy course material from one course to another, please follow the steps below: Login to Blackboard and navigate to your course. In the menu on the...

HOW TO: Bulk Delete Course Material from a Content Area in Blackboard
To bulk delete all the course material from a content area, please follow the steps below: Login to Blackboard and navigate to your course. In the men...

HOW TO: Create a Question Set
A Question Set is a collection of questions retrieved from selected Tests and Pools. From this set, you specify how many questions to display. The spe...

HOW TO: Decrease Course Quota
To reduce your course quota, you need to delete documents from the content area in your course and also delete them from the Course Content Collection...

HOW TO: Hide Courses in the My Courses Module in Blackboard
If you do not choose to view all of the courses listed for you in Blackboard, you can hide the courses. To hide courses, please follow the steps below...

WEAVEonline Contact Information
WEAVEonline is an assessment planning and reporting system. It is a proprietary system hosted by the vendor in Virginia. All inquiries relating to WEA...

ERROR: Echo 360 - Disk image couldnand#39;t be opened error -4960
Problem: When trying to install version Echo 360 Personal Capture 4.0 or earlier on a Mac OSX 10.8 with Mountain Lion you receive the following error ...

HOW TO: Access the Software Repository from Windows 7
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Check here for a ...

HOW TO: Locate the CCIT Support Center
The CCIT Support Center has a Help Desk available for all students, faculty, staff and community members to come for IT assistance. Located on the sec...

ERROR: Cannot install Microsoft Office on Windows 8 with a previous Office present
ISSUE: User is trying to install a version of Microsoft Office onto a computer running Windows 8. This computer already has a trial or full copy of a ...

HOW TO: Add Authorized Users to TouchNet (to pay student bill)
In the situation that a person needs to log into your account to pay a bill, it is often preferred to only give them access to the bill paying system ...

HOW TO: Google Apps (Clemson Email) in Outlook via IMAP
Configuring Outlook for Google Apps Enable IMAP in your Google Apps settings: 1 Sign into your Google Apps account Clemson Gmail 2 Click the gear in t...

eduroam - Linux
Linux eduroam HOWTO These instructions assume the Gnome desktop shipped with many common Linux distributions. To join eduroam with the Gnome windowing...

HOW TO: Create an Extra Credit Column and Include It in the Total Column in Grade Center
If the extra credit will be applied as a part of the Total score for the entire semester rather than just one test or assignment, you will need to cre...

HOW TO: Prevent Students from Creating or Editing Their Own Groups
To prevent students from creating or editing a group, please follow the steps below: Login to Blackboard and navigate to your course. In the course me...

HOW TO: Delete Echo 360 Recordings from the Server
To delete an Echo recording: Login to echo.clemson.edu On the Echoes tab, select the checkbox for the recordings you want to delete Then scroll down t...

HOW TO: Download your content from the Echo360 Lecture Capture server
1. Login to http://echo.clemson.edu using Clemson University credentials. 2. Navigate to the Echoes tab to find Available Echoes 3. Hover your mouse o...

HOW TO: Print out the Photo Class Rolls in Blackboard
To print out Photo Class Rolls in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. In the left hand menu un...

HOW TO: Allow Extended Time on a Test for a Student
To allow extended time on a test for a student, please follow the steps below: Login to Blackboard and navigate to your course. Click on the content w...

HOW TO: Update the Name of a Test
To update the name of a test, please follow the steps below: Login to Blackboard and navigate to your course. Click on the content area where the test...

HOW TO: Manage Group Memberships in Blackboard
To manage group memberships in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. In the menu on the left han...

HOW TO: Basic Commands for Owners of LISTSERV Mailing Lists
These are the basic and usually only commands that any list owner will need to manage their list. The commands include looking at your list, adding a ...

Ensemble videos not working/not loading
Back in December 2013, System Administrators updated our Ensemble media server. This update broke the embed code for Ensemble videos. Below are two op...

HOW TO: Access the U: Drive Off-Campus
To resolve this issue, please complete the following steps: Log into your Blackboard account. From the tabs listed across the top of the page, select ...

HOW TO: Fix Photo Class Rolls That Appear Grey
To resolve this issue, please complete the following steps: Go to the main page of your course and find the orange copy dialog bar at the top of the f...

HOW TO: Set Up Devices On Clemsonand#39;s Network
The first thing to note is that while devices such as laptops, tablets, and smartphones are able to connect to Clemsons wireless network eduroam, alte...

HOW TO: Manually Enter an Override Grade in the Grade Center
To manually override a students grade in the Grade Center, complete the following steps: 1. To enter a grade, click on the action link in the students...

HOW TO: Create an assignment in Blackboard
You can create an assignment in Blackboard using the following steps:1. In the course menu, click on Content or the name of the content area for your ...

HOW TO: Create a visitor userid
To create a visitor ID:1. Log into Blackboard and click on the Home tab.2. Under the CU Faculty and Staff Resources module, click on Visitor Userid Re...

HOW TO: Upload an Adobe Presenter Zip File to Blackboard
To upload an Adobe Presenter zip file to Blackboard, please follow the steps below: Login to Blackboard and navigate to the course. Under Course Manag...

HOW TO: Customize and Design a Blackboard Course
To customize and design a Blackboard course, please follow the instructions below: Login to Blackboard with your Clemson username and password. Naviga...

HOW TO: Edit the Test Description or Instructions in a Blackboard Test
To edit the test description or instructions in a test, please follow the steps below: Login to Blackboard and navigate to your course. Click on the C...

HOW TO: Create Test Statistics in the Grade Center in Blackboard
To get statistical data on test questions, go to the Full Grade Center. 1. Hover over the column heading to see the arrow and click on it to access th...

HOW TO: Copy a Test
To create a copy of the test, please follow the steps below: Login to Blackboard and navigate to your course. In the Control Panel of the course, clic...

HOW TO: Unarchive Echo 360 recording
Unarchive Echo 360 Recording 1. Open a web browser and navigate to http://echo.clemson.edu 2. Login with your Clemson username and password 3. On the ...

HOW TO: Reassign your Echo 360 recording to a current term
To reassign an Echo 360 recording to a current term: 1 Open your web browser 2 Navigate to http://echo.clemson.edu 3 Login with your Clemson username ...

ERROR: Adobe Connect Add-in Crashing on Mac with Maverick and Safari
Problem: When you try to adjust the volume in an Adobe Connect meeting on a computer with Mac OSX 10.9.5 using Safari the Adobe Connect addin crashes....

HOW TO: View Changes Made to the Blackboard Menu
To view changes made to the Blackboard menu, please follow the steps below: Open your Internet browser and navigate to bb.clemson.edu Login with your ...