Clemson Computing & Information Technology

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Password Resets for Students
If you need the password reset for your student account, please bring a picture ID, preferably your Tiger1 card, to the CCITSupport Center.The Suppor...
Password Reset From Abroad
We realize a phone call might not be convenient or very expensive. If you can answer the following questions correctly, we will reset your student pas...
How to: Unable to delete message in web mail
SYMPTOMS: Canand39t use Clemsonand39s web mail client to clean out messages because user has exceeded disk quota or does not have enough space left to...
Tigernet Setup (Android)
What Is TigerNet Tigernet is the name for the Clemson wireless network. TigerNet will allow users to connect using their Novell userid and password w...
Password Reset for Employees
If you need the password reset for youremployee account, please bring a picture ID card, preferably your Tiger1 card, to the CCIT Support Center betwe...
Xbox 360 Network Registration
To set up your Xbox to work on the campus network, please follow the instructions below. Go to: http://netreg.clemson.edu/. Select Add Registration. ...
Accessing the Software Repository from Your Mac
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Check here for a...
Trouble getting PeopleSoft Query to Download to Excel
If you are having trouble getting your PeopleSoft Query to download to Excel, there are 6 possible resolutions below. One of them should correct the i...
HOW TO: TigerNet Setup for iPad
You must be in range of the TigerNet wireless network to do the original setup. From the Home screen, go to Settings. Then select WiFi in the left co...
Accessing the Software Repository from Your PC
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Check here for a...
Client Configuration - Exchange server for Apple iPhone. 3G / 3GS / 4
Setup your iPhone 3G/3GS/4 for Clemson Exchange Note: your iPhone needs to be netregandrsquoed if you are attempting to do this via wireless. Select ...
Exchange Setup on Motorola Droid
This solution guide applies to devices running Android 2.0. At the home screen, click on the email icon. Type in your CU employee email address and pa...
TigerNet Setup - Windows 7 Configuration
Tigernet Setup Windows 7 To see other helpful Frequently Asked Questions, visit the TigerNet FAQ. How to Connect to Tigernet First, click on the netw...
Network Registration for Playstation 3
The Play Station 3 is not able to use the TigerNet wireless network, because they do not support the WPA2Enterprise security used at Clemson Universi...
Accessing the U drive off campus
You can access your personal U: drive over the Internet through Clemsons MyCLE/Blackboard portal. On the MyCLEmson tab look in the CU Applications and...
Installing Trend Micro Antivirus Software (Faculty and Staff)
If you have not already been contacted by your local support staff, or you donandrsquot feel comfortable installing software on your own, contact you...
UserID Change Policy
This email is in response to your request for a change of userid. Please read the excerpt below, taken from our Policy on userids: Changing Userids Be...
LISTSERV® Basic Owner Commands
You can use the following email commands to manage your list membership. To make changes to the ownership of the list, send a message to postmanclemso...
Creating a new Blackboard Learn Course from Course Central
Creating a new Blackboard Learn Course from Course Central To create a new Blackboard Learn course from Course Central: Click the Add New Blackboard L...
MS Office 2003 on employee personal computers
SYMPTOMS: Does the university license for Microsoft Office 2003 covers faculty and staff personal desktops and laptops Does Microsoft Campus Agreement...
Tigernet Setup (Ubuntu/Linux)
What Is TigerNet TigerNet is the name for the Clemson wireless network. TigerNet will allow users to connect using their Novell userid and password w...
Installing Trend Micro Antivirus Software (Students)
Students can install the Trend antivirus software themselves or visit our support center for assistance. Students may obtain both the Mac and Windows...
VPN connection to the Clemson University Network
VPN stands for Virtual Private Networking, and allows users with broadband connections to connect to the Clemson University Network. Follow the link b...
Tigernet Setup and Removal (Mac)
Tigernet Wireless Setup for Macintosh Clemson University offers a wireless connection tigernet for all affiliated Clemson University students and empl...
Outlook 2007 Configuration Instructions for Connecting to mail.clemson.edu
Setting up Microsoft Outlook 2007 for Clemson Email The following steps will walk you through configuring Outlook 2007 to check your Clemson Email acc...
How to: Reset Google Apps for Education password.
SYMPTOMS: What if a user forgets their password RESOLUTION: The user can visit the Email Control Forward Panel and log in. The user must then click th...
How To: Life-time of account after graduation
SYMPTOMS: How long does my student account remain active after graduation RESOLUTION: Your account will remain active for six months after you last ta...
SOLUTION: Accessing g.clemson from China
While in China, users may have trouble accessing Google Apps for Education. It does NOT work to bring up http://mail.g.clemson.edu/, http://www.g.clem...
Set Up Native File Access/Samba
The Novell native file access pack overcomes the need to install special client software on Windows, Macintosh, and UNIX systems for access to storag...
Activate Google Apps for Education account.
Summary: How to activate Google apps Solution: Go to the Email Control Forwarding Panel http://www.clemson.edu/emailforwarding/. Check the box to crea...
Getting started with BlackBerry
BlackBerry basics A BlackBerry is a handheld wireless device created by Research in Motion RIM that reads email and calendars from enterpriseclass ema...
Barebones Guide to Managing LISTSERV® Email Distribution Lists
Clemson University uses LISTSERV software to manage its email distribution lists. The following commands can be used to manage ownermaintained lists....
How do I add an additional instructor to my Blackboard course?
Note: Adding additional owners Instructors and TAandrsquos to your Blackboard Learn Course in Course Central only gives them access to Blackboard. If ...
How do I create a new workgroup?
To create a new workgroup, you will need to use Group Central.1. Group Central can be accessed in two ways: A. Navigate to https://central.clemson.edu...
Microsoft Office License Terms
SYMPTOMS: What are terms of the Site License for Microsoft Office on campus Who can install Microsoft software Who can use Microsoft software What is ...
How do I change my Outlook/Exchange password?
Exchange passwords are syncand39d with Novell eDir account passwords. Please notify the user that if their password is changed for Exchange, all other...
Google Apps says username/password fail even when its known to be correct
Sometimes, usually after someone attempts to reset his or her google apps password, Gmail will fail to log in with the new password. When the user fir...
Connect to Clemson Guest Wireless Network
Clemson Guest Wireless Solution Clemson now has a guest wireless solution broadcasted as clemsonguest for all campus guests to have Internet access wh...
Configure Native VPN on Macintosh
Setting up native VPN client for connecting with Clemson on Macintosh A Virtual Private Network VPN allows the user to connect to Clemson Universitya...
Linking your CRSM Sections to an existing Blackboard Learn Course
Linking your CRSM Sections to an existing Blackboard Learn Course To link your CRSM Sections to your Blackboard Learn course from Course Central: In t...
Internet Explorer 9 and TigerTracks/Footprints
At this time March 2011, Internet Explorer 9 is not supported by TigerTracks/Footprints. If you have already upgraded to IE9, there is a workaround th...
Solution: Quota Issues
SYMPTOMS: How much user space does my U: drive have How do I increase my quota What does Over Quota mean RESOLUTION: Each student is given 100MB of us...
Borrowing Projectors and Other A/V Equipment
Projectors and other A/V equipmentare available for loan fromroom 83 in the PandA Building. The phone number is 6565144 for more information....
Setting up Authentication for Sending Email
Laptop users should set up their mail client to authenticate to Clemsonand39s mail server when sending mail. This will eliminate the need to switch to...
TigerNet: Entrust Wireless Certificate Renewal - Windows XP and Vista
Windows XP and Vista users will see a wireless network prompt from the task bar. Click on that prompt. You should see a Validate Server Certificate p...
Tigernet Setup (Windows XP)
What is Tigernet Tigernet is the name for the new Clemson wireless network that will replace the WEP based CUairnet currently in use. Tigernet will al...
HOW TO: Clear Web Browser Cache
How do I clear my web browserand39s cache, cookies, and history If you do not see instructions for your specific version or browser, search your brows...
Client Configuration - Exchange Server for Apple Mail 4.2 (aka Mac Mail)
Configuring Apple Mail 4.2 also known as Mac Mail to Use the Clemson Exchange Server Apple Mail Client Setup Version 4.2, included in OSX10.6 Note: T...
HOW TO: Add an IMAP Account to Outlook
IMAP Access to Mail Server via Outlook step by step. This solution guide explains how to add an IMAP account to Outlook. It covers Outlook 2007 and Ou...
If I am an instructor, how do I add a TA to my Blackboard course?
A TA can be added to a Blackboard course in Course Central. Navigating to Course Central1. Two ways to access: A. Navigate to http://central.clemson....
I am a departmental administrative assistant, how do I help an instructor add a TA to access his or her Blackboard course?
1. Instructors can add TAs to their courses in Course Central. Detailed instructions are at: http://media.clemson.edu/ccit/CRLT/media/learningtech/bl...
How do I manage owners and members in a workgroup?
You will need to access Group Central to manage owners and members.Navigating to Group Central1. Two ways to access: A. Navigate to http://central.cle...
How-To: Setup Webmail on Android 4.0+
HOWTO: Setup Clemson University webmail on Android OS 4.0 1 Open the applications panel by tapping the apps button at the bottom of the screen. 2 Open...
HOW TO: Install SMART board or podium drivers
Download the Software: Open your web browser and navigate to the following web page:http://smarttech.com/us/Support/BrowseSupport/DownloadSoftware Fin...
HOW TO: Delete an Adobe Connect meeting
Problem: How to delete an Adobe Connect Meeting Solution: NOTE: The original Host who created the Meeting is the only one who can delete a Meeting. N...
HOW TO: Set up Email forwarding
The email forwarding tool can be accessed several ways on the Clemson website: Click on the direct link: http://www.clemson.edu/ccit/emailforwarding/ ...
How to install SPSS
SPSS is a statistical application that is now site licensed. The following are instructions on how to install SPSS on a Windows Workstation. 1. Go to ...
Adobe Acrobat Reader License Terms
SYMPTOMS: What are the terms of the Site License for Adobe on Campus What is Adobe What is Adobe Acrobat Reader Where can I download Adobe Acrobat How...
How to: "Sent From" name change on Google Apps for Education account.
SYMPTOMS: How does a user change the Sent From name on an account RESOLUTION: If a user would like outgoing Gmail messages to display another one of t...
SAS 9.2 Install on Windows XP or Vista without Novell
When installing SAS 9.2 on a Windows XP or Vista system, use the Map Network Drive option to mount softwaregs05software to R:. Next, use the CUInstall...
Outlook Anywhere 2007 Quick Settings –For on and off Campus
Outlook Anywhere 2007 Quick Settings andndashFor on and off Campus. Step1: Make sure Outlook is closed. Step2:Go Start Settings Control panel 2a: If i...
Setting Clemson as Safe Sender in Outlook 2007
Setting Clemson as a Safe Sender in Outlook 2007 or Entourage Instructions for Outlook 2007 Outlook 2007 may move some legitimate Clemson email into t...
Tigernet Setup (Windows Vista)
You must have at least Vista Service Pack 1 installed to connect to Tigernet To see other helpful Frequently Asked Questions, visit the Tigernet FAQ....
Client Configuration - IMAP Access to Exchange via Outlook 2007 and 2010
The following instructions explain how to configure Outlook 2007 to check Exchange email using the IMAP protocol. Open your Outlook Account Settings ...
TigerNet Setup Frequently Asked Questions
Incompatibilities TigerNet uses WPA2 encryption for security. Most new network cards and computers are compatible with WPA2, however we have identifi...
FTP to Your Storage Space using Fetch for Macintosh
Downloading and Installing the Software You can download Fetch from http://download.clemson.edu. On the lefthand menu, select MacOS to start. Then se...
SSH Guide
SSH stands for Secure Shell, and allows encrypted connections to remote servers. SSH is needed to connect to UNIXbased machines on campus, such as Hu...
OMR Cover Sheet Guide
An OMR Cover Sheet is required when using the SIG Test Grading Program. It is a purple scantron sheet that it used to mark the key for tests as well a...
Exempting a Grade
With Blackboard Learn, you can exempt an individual grade. This would be useful in situation where you would like to drop a low quiz score or for som...
Blackboard Learn: Registering iClickers for Grade Center
In the old export from Blackboard the file was named gbexport. The naming convention has changed in Blackboard Learn causing issues with iClickers an...
Blackboard Learn: Security Warning
Issue: I am in Blackboard Learn and every time I navigate to another screen I get a Security Warning asking me if I want to view only the web page co...
Creating a Mailing List for your CRSM Section
VI. Creating a Mailing List for your CRSM Section To create an email distribution list for your CRSM course: 1. In the Courses area, locate the Blackb...
Client Configuration - Exchange server for Outlook 2011 for Mac
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Client Configuration - Exchange server for Outlook 2011 for Mac
Outlook 2011 for MacOS 10.6 Clean Install Step 1: Launch Outlook from you dock or the Applications folder on your Dock. Step 2: Select andldquoAdd Ac...
How do I link a CRSM section to a Blackboard course?
You can link a CRSM section or multiple CRSM sections to a Blackboard course using Course Central. Navigating to Course Central1. Two ways to access:...
I am working on entering student grades, but do not want them to see the column until I have completed entering all student grades. How would I do that?
To hide a column in the Grade Center from student view:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the ...
How do I email my students within Blackboard?
To send an email within Blackboard, follow these steps:Log in to https://bb.clemson.edu with your Clemson username and password and navigate to your ...
When I try to upload documents to my Blackboard course, I get this response "Action not complete: Adding the selected content to the specified folder causes the folder to exceed its quota." Could you please advise?
Instructors and TAs, when you get this message, you will need to contact Blackboard Support ithelpclemson.edu/8646563494 and a Blackboard Support Agen...
HOW TO: Create a manual column or remove a column in the Grade Center
To create a grade column:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Control Panel, click on the Gr...
Spelling and Grammar check is skipping parts of a document
Go to Review Set Language clear box by Do not check spelling or grammar...
Help Desk response for students who have forgotten their password
I have forgotten my password and would like to reset it. I would like to get my password reset. If you are not in the Clemson area Greenville or furth...
Login Errors With Skillport
SUMMARY: Problems logging into skillport SOLUTION: Users must login through Clemsons SkillPort portal. To access the portal, the user must use one of ...
U:\ Drive Access using FTP
Students and employees can access their personal files on the U: drive via the FTP protocol. Information about configuring a FTP Client to connect to ...
HOW TO: Steps for using the Mainframe to add Owners or Members
SYMPTOMS: User is requesting instructions on how to access the mainframe and add Owners TAand39s or Members to his/her course. RESOLUTION: 1 Download ...
Hummingbird License Terms
SYMPTOMS: What are the terms for licensing HostExplorer What is Hummingbird What is HostExplorer What is TCP3270 How do I obtain the HostExplorer soft...
Oracle License Terms
SYMPTOMS: What are terms of the Site License for Oracle on campus Who use Oracle software at Clemson What is Oracle What are some other Oraclebased ap...
ChemDraw Site License for Clemson University
SYMPTOMS: Do we have Site License for ChemDraw for Campus RESOLUTION: Yes, we do, as confirmed by the CCIT License Office on May 13, 2008. Here is the...
Google Apps for Education account after leaving the University.
SYMPTOMS: What will happen to my Google Apps for Education account when I leave the University RESOLUTION: When students or employees are no longer en...
Google Apps for Education email client.
QUESTION: What is the Google Apps for Education email client ANSWER: Google Apps for Education email client is a Googlepowered email service. The serv...
Differences in Google Apps for Education service and publicly provided Google service.
SYMPTOMS: Why are the Google Apps for Education services for enrolled students slightly different from similar services that are publicly provided by ...
What is Exchange ActiveSync?
Exchange ActiveSync allows PDAs to synchronize data with Exchange mailboxes. The synchronization of email, calendar, and Contacts requires a PDA that ...
In Microsoft Outlook or Exchange, how do I address email?
In Outlook or Exchange, you can address email one of two ways: Enter an address in the To... field of the message creation window. Select recipients f...
Inbox (or other folder) shows nothing
Most likely, the folder properties have been changed. Right click on the folder in the folder list, select properties, select home page and uncheck th...
Creating a Send Only Account in Outlook 2007
This Solution Guide will guide you through the creation of a send only mail account in Outlook 2007 Windows: 1. Open Outlook and navigate to Tools Acc...
clearTXT Ubiquity Message Manager
clearTXT Ubiquity Message Manager Text Message on Cell Phone Clemson University has purchased the clearTXT Ubiquity Message Manager to assist in alert...
Notification of Absences Module in MyCLE
Students may now send a notice electronically to their professors of either an anticipated or unanticipated absence through MyCLE/Blackboard. With the...
In Outlook, how do I empty the Deleted Items folder?
To empty the Deleted Items folder in Microsoft Outlook, follow these instructions: 1. From the Tools menu, choose Empty Deleted Items Folder. 2. The p...
How do I send an email message to a group of people?
Summary: How do I send an email message to a group of people Solution: On most email systems, you can put several addresses on the To: line. For some ...
In Microsoft Outlook, how do I set up the Out of Office Assistant?
Note: These instructions apply only to desktop Outlook clients that are configured to work with the Exchange email servers. Outlook clients To set up ...
stop recurring crashes in Word and possibly Outlook
Solution 32248 solves the immediate problem of word crashing, but what if the problem keeps returning First, do as 32248 says: 1: logoff close all Off...
Laptop Workshop Sign Up Information
Student entered a ticket wanting to know the date and time they signed up for a laptop workshop. The solution is to tell them to return to the sign up...
Slow IMAP access from Thunderbird
Problem: Response time for email while using IMAP in Thunderbird on Windows operating system is extremely slow. Solution: Making the following configu...
How do I - Exchange - Delete and Recreate Outlook’s OST File for Outlook 2007 and 2010
This guide explains how to delete and recreate your Outlook OST file in Outlook 2007 and 2010. This process is normally a good step to try if you noti...
TigerNet: Entrust Wireless Certificate Renewal - Windows 7
Summary: Windows 7 users will receive a Windows Security Alert warning them that the credentials provided by the TigerNet server could not be validat...
Configure Native VPN on Windows Vista
Setting up native Microsoft VPN client for connecting with Clemson on Windows Vista A Virtual Private Network VPN allows the user to connect to Clems...
Course Central Overview
View Attached PDF. KEYWORDS: Course Central Blackboard Class Overview...
How do I add a student who is not officially registered for the class?
To add a student not officially registered auditor, you will need to access the CRSM mainframe.1. Login to the Clemson Mainframe Hummingbird Neighborh...
Summary of Warranty Information for Laptops
Here is a summary of links related to warranty information. Doand39s and Donand39ts of Buying Computershttp://www.clemson.edu/ccit/hardware/purchasin...
Client Configuration - Exchange server for Entourage 2008 EWS
Entourage 2008 Setup for Version 13.x, aka EWS NOTE: Version 12.x and prior of Entourage 2008 and all versions of Entourage 2004 are no longer suppor...
Client Configuration - Exchange IMAP Access for Outlook 2007 and 2010
IMAP Access to Exchange via Outlook andndash Typically used as a sendonly account Step 1: Open your Outlook Account settings by: Control Panel Mail i...
How Do I - Exchange - Share Contacts with Another Person in Clemsonand#39;s Exchange System.
How to Share Outlook Contacts with Another Person in Clemsonandrsquos Exchange System A few notes for you to consider before starting. There are a fe...
ERROR: Adobe Connect Meeting Recording is out of synch
Problem: When reviewing an Adobe Connect Meeting recording the audio is out of synch. Cause: This is usually caused when the Camera and Voice pod has ...
How do I change a course name in a Blackboard course?
To change the Course Name in a Blackboard course, follow these steps:1. Login to Blackboard Learn and click on your course ID. 2. From the Course Mana...
HOW TO: Set up a discussion forum and post a thread in a discussion forum
To setup a Discussion Board Forum:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Course menu, click Di...
How do I upload my course syllabus and other content to Blackboard?
To upload a course syllabus:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the course menu, click on the C...
Where do I grade assignments that have been submitted?
You can access student submissions through the Grade Center. You have the option to download the filesindividually or all at once.1. Login to Blackboa...
I have created a test and deployed it in my Blackboard course, but the students cannot see it. What has happened?
There have been 3 cases where this problem has occurred. Case 1: The test is not made available to students yet.1. Go to the content area where the te...
WEAVEonline help
Entered on 03/27/2012 at 00:39:42 EDT GMT0400 by Susan Davidson: Dr. Grossman, It appears you did not receive an answer to your question. Here is some...
Pharos Pop Ups not Displaying on Mac
PROBLEM: Sometimes documents do not submit properly to the campus printers, including the holmes honors printer, from Macs. The pop up asking users to...
ERROR: Updating the Respondus LockDown Browser to version 1.0.5
Respondus released version 1.0.5 of the LockDown Browser in August 2012. Students will need the new version to complete an assessment and to avoid som...
Import mail to Google Apps
When switching from a Clemson webmail account to the Clemson Google Apps for Education account, it may be desirable to import old emails which were st...
iRoar Financial Aid Tab Not Displayed or Available
From iroar.clemson.edu, are you logging in as an applicant or a newly accepted student The financial aid tab does not show when logged in as an applic...
Convert Pegasus Mailboxes to Outlook Using Transend
Summary: Convert Pegasus Mailboxes to Outlook Using Transend Solution: Requirements: Transend Migrator Outlook 2007 must be the default mail client 1....
Convert Pegasus Address Books to Outlook with Transend Migrator
Summary: Convert Pegasus Address Books to Outlook with Transend Migrator Solution: Requirements: Transend Migrator Outlook 2007 must be the default ma...
Set Outlook 2007 as the Default Mail Client
Summary: Set Outlook 2007 as the Default Mail Client Solution: To use Aid4Mail or Transend Migrator, Outlook 2007 needs to be the default mail applica...
UserId Not Working
SYMPTOMS: Sorry. Authentication Failed error I need a UserID RESOLUTION: When the Authentication Failed message is received either the login name or t...
UserID Reactivation
Disabled accounts that need reactivation Account has been revoked Account needs to be renabled. Returning student. Our records indicate your account h...
Solution: Password is not the right length
SYMPTOMS: Password is too short or too long Canand39t access the mainframe Canand39t access Student Information System SIS RESOLUTION: The most likely...
Blocked Email Extensions
For security reasons, the university currently blocks email attachments with certain extensions. Below are a list of the 56 extensions blocked by Clem...
DELETE - Removing SpyShredder
SUMMARY: Removing SpyShredder SOLUTION: Spy Shredder can be remove in one of the following ways: 1. Update and run Spybot, then run the program SuperA...
Yes, the lab supports USB keys.
Yes, all DCIT labs support USB keys of almost every make and model....
Size of the U: Drive
SUMMARY: Size of the U: Drive SOLUTION: By default a studentand39s U: drive is 100 Mb, and an employeeand39s drive should be 200 Mb....
What is the F: Drive in Netware Mappings?
SUMMARY: What is the F: Drive in Netware Mappings SOLUTION: The F: Mapping is old leftover from the old days of Novell. Basically it was used to run t...
SkillSoft Course Manager login error
SUMMARY: SkillSoft Course Manager login error SOLUTION: Due to the fact that a passthrough is used to pass valid Clemson users from the SkillPort logi...
Java error with IE 7
SUMMARY: Java error with IE 7 SOLUTION: Reset Advanced IE options. Tools Internet Options Advanced Tab Click Reset Button. This disables all addons in...
Basic Unix Commands
SUMMARY: Basic Unix Commands SOLUTION: cd change directory ls list the contents of the directory rm remove file/directory mkdir make a new directory m...
SVCHOST.exe process hangs computer
SUMMARY: SVCHOST.exe process hangs computer SOLUTION: As you may have seen were beginning to see some SVCHOST issues where the svchost.exe process max...
Summary of MacOS Support for Campus Users
SUMMARY: Summary of MacOS Support for Campus Users SOLUTION: Clemson Universityand39s support for Mac users is growing. Although we do not have the Ma...
Apple Representative Support for Students
SOLUTION: Apple Representative Support for Students SUMMARY: Here is the information regarding the Apple Student Reps. Their names are Lindsay Harrisl...
MyCLE leave correction
SUMMARY: MyCLE leave correction SOLUTION: Leave corrections will still need to be entered manually in the system by Leave Administrators. This process...
Steps for using the Mainframe to add Owners or Members
SYMPTOMS: User is requesting instructions on how to access the mainframe and add Owners TAand39s or Members to his/her course. RESOLUTION: 1 Download ...
Using WebDrive to connect to the Clemson Network
Follow the link below for instructions on how to download and install Webdrive. This link also contains instructions on how to connect WebDrive to you...
Access to share drive using webdrive
create a new site: Site Name S:drive Site address ftp://ftpnetware.clemson.edu Username .userid.firstletter.students.clemsonu or .userid.firstletter.e...
When Checking E-mail, a message appears "Disk is Full"
SYMPTOMS: Whenever I try to check my email, It always tells me that my disk is full why canand39t I check my email RESOLUTION: Each student is alotted...
Unable to send or receive ZIP files in email
SYMPTOMS: ZIP and some other attachments are removed from messages. Instead, the following alert shows up in the email message: WARNING: This email ha...
Instructor and/or students not allowed to send email to class lists
SYMPTOMS: The instructor and/or students are not authorized to send email to a class mailing list because they are not using their standard clemson us...
Sending Plain Text Using Outlook 2007
In Outlook 2007, do the following to send messages as plain text: While the new, blank message is open, click on the OPTIONS menu. This will bring up ...
Using OWA to send email as plain text
When starting Outlook Web Access OWA, you are given the choice to log in using a premium or a basic version of OWA. Select the basic version to send e...
Opening a SPSS file in SAS
SUMMARY: Opening a SPSS file in SAS SOLUTION: In order to open an SPSS file in SAS, the user needs to convert the SPSS file to a portable file in the ...
Breeze Meeting (aka Breeze Live)
SUMMARY: Breeze Meeting aka Breeze Live SOLUTION: Response to requester: Weand39re forwarding your information on to the folks who support Breeze. Tha...
Breeze Presenter (desktop application - aka Breeze Presentation)
SUMMARY: Breeze Presenter desktop application aka Breeze Presentation SOLUTION: Response to User conditional: If the user is requesting to be able to ...
Web site assistance
SUMMARY: Web site assistance SOLUTION: Response to user if appropriate: CRLT provides instructorled training for Macromedia Dreamweaver for Web site b...
HOW TO: Disabling the "Secure and Nonsecure" security pop-up message
SYMPTOMS: The default security settings in Internet Explorer result in users repeatedly seeing a message asking if they want to display both secure an...
SPSS License terms on Campus
SYMPTOMS: What are terms of the Site License for SPSS on Campus Who can use the SPSS software at Clemson Where is SPSS media located Who can install S...
South River Tech WebDrive License terms and registration
SYMPTOMS: What are the terms for licensing for WebDrive What is WebDrive Where is WebDrive What WebDrive versions are licensed by Clemson How do I use...
How To: Symantec Ghost License
SYMPTOMS: What is Ghost What is Ghost Multi Access What are the features of Ghost What are the terms for licensing for Ghost RESOLUTION: This is where...
SSH License
SYMPTOMS: What are the terms for licensing for SSH Shell What is SSH Secure Shell What SSH versions are licensed by Clemson Where can I obtain SSH Who...
Novell Netware License terms on Campus
SYMPTOMS: What is Novell Who can use the Novell Netware software at Clemson Where can I download Novell Netware What Novell Netware versions are licen...
IPS Switch License Terms
SYMPTOMS: What are the terms for licensing for WSFTP Who can use IPSwitch software at Clemson What is WSFTP What is IPSwtich Where can I download WSFT...
Apple License and Software Maintenance
SYMPTOMS: What are the terms for licensing for Apple How do I order the Apple software What is EVLA What are advantages for using the EVLA What is AMP...
Fetch License
SYMPTOMS: What is Fetch What are terms of the Site License for Fetch on Campus How do I register Fetch Who can use the Fetch software RESOLUTION: Lice...
SAS Institute License Terms
SYMPTOMS: What is SAS Institute What is SAS What are the terms for licensing for SAS Where can I order SAS Who can install SAS software Who can use th...
Explanation of a computerand#39;s clock speed.
Computers use an internal clock to synchronize all of their calculations. The clock insures that the various circuits inside a computer work together ...
Explanation of the term BIOS
BIOS is an acronym for Basic Input/Output System. It is the boot firmware program on a PC, and controls the computer from the time you start it up unt...
Explanation of the term RAM
RAM stands for Random Access Memory. RAM provides space for your computer to read and write data to be accessed by the CPU central processing unit. Wh...
Instructions for cleaning a computer mouse.
Computer mice using a ball and roller construction can become difficult to control precisely if the rollers become coated with grime. Note: Some mice ...
Polycom/Video Conferencing
Help Desk Action: ETS provides some level of support for this equipment including reserving of the facility for academic courses and other meetings. D...
Dial-Up Access to the Clemson University Network
Dialup access to the Clemson University Network is available through 6561700 and provides access to Clemson Email and Clemson Websites only. For speci...
Qualcommand#39;s Eudora License
SYMPTOMS: What is Qualcomm What is Eudora What are terms for licensing for Qualcomm Who can use the Qualcomm software at Clemson What versions are lic...
Adobe Systemsand#39; Goudy Font License Terms
SYMPTOMS: What are the terms for licensing for Goudy typeface Who can use the Adobe Systems,Inc software What is Goudy/Font Typeface Where can I get G...
How to connect to the Clemson University Wireless Network
To connect to the Clemson University Wireless Network, a wireless network card that adheres to the 802.11B or 802.11G standard is required. Students w...
Adobe Contractual License Program License Terms on Campus
SYMPTOMS: What are the terms for licensing for Adobe Products What is a CLP What is the Adobe Contractual License Program Who can use Adobe products o...
Filemaker Pro License Terms
SYMPTOMS: What are terms of the Site License for Filemaker Pro on campus Who can install the Filemaker software What is Filemaker What Filemaker Pro v...
Macromedia License Terms
SYMPTOMS: What are terms of the Site License for Macromedia products on Campus What is ALTO What are the terms and conditions of the ALTO What is the ...
OpenCube License Terms
SYMPTOMS: What are the terms for licensing for OpenCube What is OpenCube Who can use OpenCube on campus Where can I get additional information on lice...
ERDAS License Terms
SYMPTOMS: What are the terms for licensing for ERDAS Who can use ERDAS products at Clemson What is ERDAS Where can I download ERDAS products for Windo...
Brownstoneand#39;s Diploma 6 License Terms
SYMPTOMS: What is Brownstone Diploma 6 Who can use the Brownstone software What are some features of the Brownstone software What are the terms of the...
Meetingmaker License Terms
SYMPTOMS: What is Meetingmaker What kind of support does Clemson offer for Meetingmaker What version of Meetingmaker is currently being used What othe...
Meetingmaker License Terms
SYMPTOMS: What is Meetingmaker What kind of support does Clemson offer for Meetingmaker What version of Meetingmaker is currently being used What othe...
What Applications are in Office Suite
SYMPTOMS: What Applications are in the Office Suite Is Publisher XP in Office XP Is Publisher 2003 in Office 2003 Is FrontPage in Office XP or Office ...
Student Options for Installing Microsoft Office
SYMPTOMS: Where is Office for Students What Office versions are available How do I install Office on my computer I want to install Microsoft Office in...
Windows Vista and Office 2007 media
SYMPTOMS: Will CCIT offer CDs/DVDs of Windows Vista and Office 2007 Is Vista or Office 2007 license for campus Where get we get Office 2007 / Windows ...
Maple license not working
SYMPTOMS: Maple says there is a License error RESOLUTION: Recently, our Maple license has changed. In order to correct this, you must reinstall Maple ...
How To: In Microsoft Exchange, how do I send and reply to messages?
SYMPTOMS: How to send and reply to messages in Microsoft Exchange RESOLUTION: Composing a new message From the Compose menu, select New Message. A New...
How To: In Outlook, when I try to use the Out of Office tool, what should I do if I get an error message that the command is not availab
SYMPTOMS: Out of Office tool, generates an error message that the command is not available. RESOLUTION: If you try to use the Outlook Out of Office to...
Request for DE Program Info
Response to User: Thank you for your interest in Distance Education at Clemson University. Our Distance Education group will followup with you to get ...
How to: Webmail preferences change randomly
SYMPTOMS: Webmail preferences change when the user did not change them. RESOLUTION: If your webmail preferences change abruptly when you did not chang...
How to: How do I report a false negative to Proofpoint?
SYMPTOMS: Sometimes Proofpoint misses spam messages, and at the moment thereand39s no automated method of reporting these false negatives to the syste...
How to: Additional help for a Google Apps for Education account.
Where can a user find additional help and information RESOLUTION: The Google Help Center http://www.google.com/support/ is a great resource for all qu...
How to: Junk email and abuse reporting in Google Apps for Education.
SYMPTOMS: How does a user report junk email or account abuse RESOLUTION: A user should use the Report Spam button to let Google know if they received ...
CU Directory entry after activation of a Google Apps for Education account.
SYMPTOMS: What happens to a userand39s CU Directory entry after account activation RESOLUTION: After activating a Google Apps for Education account, t...
Forwarding mail after activating a Google Apps for Education account.
SYMPTOMS: What happens to a userand39s existing forward when they activate a Google Apps for Education account RESOLUTION: All new mail sent to their ...
How to: Setup vaction messages/auto-forwarding for a Google Apps for Education account.
SYMPTOMS: How does a user setup vacation messages/autoforwarding for their Google Apps for Education account RESOLUTION: Users can set up a vacation r...
How to: Find other Clemson University email addresses.
SYMPTOMS: How do users find other CU email addresses RESOLUTION: Users can utilize the Clemson Phonebook http://phonebook.clemson.edu/ to find other C...
Reflecting a name change in a Google Apps for Education account.
SYMPTOMS: How can a user reflect a formal name change within a Google Apps for Education account RESOLUTION: Students need to formally change their na...
How to: Access Google Apps for Education from the Internet.
SYMPTOMS: Can a user access Google Apps for Education from anywhere on the Internet RESOLUTION: It has been reported that people located in countries ...
How to: Ensure secure data on a shared or public computer with a Google Apps for Education account.
SYMPTOMS: How does a user ensure that their data stays secure when using a shared or public computer RESOLUTION: Just closing the Web browser e.g. Int...
How to: Disable Google Apps for Education account.
SYMPTOMS: How do I disable my account RESOLUTION: Go to Email Control Forward Panel http://www.clemson.edu/emailforwarding and remove the check from t...
Accessibility for students with disabilities of Google Apps for Education accounts.
SYMPTOMS: Are Google Apps for Education accounts accessible for students with disabilities RESOLUTION: The basic HTML version of Google Apps for Educa...
Required use of Google Apps for Education.
SYMPTOMS: When the Google Apps for Education service becomes the default service for students, are they required to use it RESOLUTION: Google Apps for...
Eligibility to participate in Google Apps for Education service.
SYMPTOMS: Who is eligible to participate in the Google Apps for Education service RESOLUTION: Google Apps for Education accounts are available to: All...
HOW TO: Virtual Classroom and Chat windows do not open
SYMPTOMS: Iand39m trying to access a virtual classroom or chat session from offcampus, but receive an error message or a blank window. RESOLUTION: The...
HOW TO: Visitor IDs password reset
SYMPTOMS: User requests reset of visitor ID password for blackboard use RESOLUTION: Help Desk Agent Action: move ticket to ETSBB queue ETS action: wil...
Distance Education - request for information
Help desk solution Hello, Mr customer name. We have received your request and are sending you info on the courses offered through our Distance Educati...
What is Outlook Web Access (OWA)?
Outlook Web Access OWA is a service that allows Exchange users at Clemson University to access their Exchange mailboxes over the Internet using a web ...
In Outlook 2003 or 2007, what is AutoComplete Addressing?
Outlook 2003 or 2007 come with an addressing feature called AutoComplete, which is turned on by default. AutoComplete remembers addresses you have rec...
Using Outlook, searching the Global Address List using my IMAP account, what "unavailable critical extension” mean?
You may experience problems using Microsoft Outlook 2003 0r 2007 when browsing an LDAP serverand39s address book with more than 5,000 entries. Due to ...
Connect to Exchange with Entourage (MacOS)
This Solution Guide will help you connect to Exchange with Entourage MacOS: 1. Direct your browser to http://www.clemson.edu/emailforwarding/ and logi...
How to fix an "exceeding" or "over size limit" message In Microsoft Outlook 2002 and 2003 for Windows
An error message such as your mailbox is over its size limit indicates that you have exceeded your Exchange server quota. You can check your disk quot...
In Microsoft Outlook 2003 and 2007, what is AutoArchive, and how do I use it?
AutoArchive is a feature in Outlook that moves old mail and other items to a separate personal folder .pst file on your computerand39s hard drive, or ...
How do I archive/restore archived email messages in Outlook (manually)?
To archive email manually: 1. On the File menu, click Archive. 2. Specify whether to archive all folders using Microsoftand39s AutoArchive settings th...
Imaging a PC with Ghost
Introduction Ghost is used to backup and restore computers. Ghost is best suited for labs where there are a large number of identical machines. Ghost ...
How do I add an additional mailbox to an existing Outlook profile
1. From Outlook, rightclick on the name of your mailbox then left click on Properties for Mailbox Last, First . . . . Depending on the version of Outl...
How do I find the current size of an Exchange mailbox using Outlook?
1. From Outlook, rightclick on the name of the mailbox then leftclick on Properties. . . 2. Click on the Folder Size . . . button. 3. You will now see...
How do I export mail from Outlook?
Use the Import/Export Wizard to export items from Outlook. The advantage of importing and exporting data using the Import/Export Wizard is that it sav...
Can I export contacts from Outlook?
First, create a new folder for the contacts you want to export. 1. On the File menu, point to new, and then click Folder. 2. Type a name for the folde...
Oracle 9i Client and Data Warehouse Install
This guide explains how to install Oracle 9i on a Windows 2000/XP machine. 1. Go to the T:/software/WIN/DWAREHSE/Oracle9i folder and run the Setup fil...
HOW TO: Visitor Idand#39;s- time extension.
SYMPTOMS: How do I extend visitor id RESOLUTION: Response to the requester. By default, visitor userid will expire 180 days from the date of creation....
WebDrive Setup
This document was created to outline the steps to install WebDrive for the PC. As always, any problems, questions, or comments about this document can...
Drive Letter Listings
These are the drive letters that CCIT knows about and are mapped via the EMPLOYEE and GROUPIFS Login Scripts in the EMPLOYEE container. Please avoid u...
Installing Goudy Font on University Computers
Introduction This guide is will give you a quick overview of the steps to install the Goudy Font. This guide covers installing the Goudy font on Windo...
Surplus Procedures for PCs and Macs
This guide describes how to remove all data from computer before going to surplus. Windows Erase Procedure Follow the steps below to completely remove...
Troubleshooting WebDAV and MyCLE v3 Issues
Summary MyCLE v3 introduces a new way to get to your class or workgroup file space. The tool is called WebDAV. WebDAV allows you to access space on a ...
Corrupt File in Word
Try closing and reopening in Wordpad or Notepad. See this link as useful reference. http://word.mvps.org/FAQs/AppErrors/CorruptDoc.htm...
Corrupt Password Reset Procedure
Recently, there have been issues when employees try to reset their Novell passwords. It appears that the password has become corrupted. Symptoms of pa...
Instructions for Summer Camp Misc Account logins
This document was created to outline the steps on how to logon to a PC with a miscellanous account. As always, any problems, questions, or comments ab...
MMXP Palm Pilot Conduit
These instructions detail how to install and configure the Palm conduit for Meeting Maker. Conduit Install Instructions General Configure Instructions...
Instructions for setting up Email Forwarding to the BlackBerry
This document was created to outline the steps on how to setup Email Forwarding to your Blackeberry. As always, any problems, questions, or comments a...
Instructions for Setting up BlackBerry Desktop Manager
1. Run the BlackBerry Desktop Software installer from the CD that came with your device or from the campus share drive at S:SoftwareInstallBlackBerryD...
Light indicators on IBM Thinkpads
A. Power on Circled sideways Z The computer is on and ready to use. This indicator stays lit even when the computer is in standby mode. B. Battery sta...
IBM Laptop will not turn on
Occasionally a user will accidentally try to plug something into the wrong port especially headphones into USB and it will turn the motherboard off un...
How to get to CCIT Support
We would love to help you with your laptop problems. CCIT has a laptop support center located under Harcombe in the old student union. We are on the b...
Instructions for Mac OS Wireless setup
The following are instructions on how to create and setup the Clemson Wireless profile on a Mac. NOTE: This solution guide contains the instructions t...
Setup iPrint
This document explains how to configure a workstation to utilize iPrint for queue based secured printing. Novell iPrint provides the means to transfor...
Meeting Maker Client 8.x Setup
This document was created to outline the steps for installing the Meetingmaker 8.5 Client on a Windows 2000/XP computer. Any problems, questions, or c...
Meeting Maker Client Upgrade
This is a PRELIMINARY DOCUMENT, AND SHOULD NOT BE USED AT THIS TIME. This document was created to outline the steps for upgrading from the Meeting Mak...
Printers and Netware Queues
This document was created to outline the steps to create a network printer queue on a computer. Any problems, questions, or comments about this docume...
Requesting a Netware Printer Queue
Every Department should have at least one Network Laser Printer. Things needed: 1. Network laser printer 2. Preinstalled Ethernet card 3. Ethernet cab...
HOW TO: Connect to the Exchange Web Client
This Solution Guide will show you how to connect to and log in to the Exchange Web Client. 1. Open your web browser of choice. 2. Type http://xmail.cl...
Installing Transend Migrator
The Transend Migrator utility licensed by Clemson University is to be used to migrate a maximum of 1000 user email accounts. Once the maximum number i...
Installing Outlook 2007 on Palm OS
This solution guide assumes that you have installed all available patches and updates for Palm OS. In order to use the Outlook 2007 conduits, you will...
Set Outlook 2007 as the Default Mail Client
To use Aid4Mail or Transend Migrator, Outlook 2007 needs to be the default mail application. Here are the instructions to achieve this: 1. Open Outloo...
Change the Default Outlook Profile or Prompt on Opening
This Solution Guide will show you how to change the Outlook profile permanently or have it prompt you each time it opens. This is assuming you have mu...
Redirecting in Outlook
This Solution Guide will show you how to use Outlookand39s Direct Replies To like Eudoraand39s Redirect. Note: This method does not work exactly like ...
Creating an Exchange Account in Evolution
This Solution Guide will show you how to set up an Microsoft Exchange account: 1. Open the Evolution Account Assistant and click Forward. 2. Fill in y...
Convert Eudora Address Books to Outlook Using Transend Migrator
This Solution Guide will help you with converting address books from Eudora to Outlook 2007 using Transend Migrator. Requirements: Transend Migrator I...
Convert Pegasus Address Books to Outlook Using Transend Migrator
This Solution Guide will help you with converting address books from Pegasus to Outlook 2007 using Transend Migrator. Requirements: Transend Migrator ...
Convert Eudora Mailboxes to Outlook Using Transend Migrator
This Solution Guide will help you with converting address books from Eudora to Outlook 2007 using Transend Migrator. Requirements: Transend Migrator I...
Convert Eudora Mailboxes to Exchange Using Aid4Mail
This Solution Guide will help you with converting address books from Eudora to Exchange in Outlook 2007 using Aid4Mail. Requirements: Aid4Mail Outlook...
Convert Pegasus Mailboxes to Outlook Using Transend Migrator
This Solution Guide will help you with converting address books from Pegasus to Outlook 2007 using Transend Migrator. Requirements: Transend Migrator ...
Recovering and Re-Import Offline files from Outlook 2007
Recovering Offline files from Outlook and reimport Outlook 2007: First, we need to get outlook running without any concern for the Exchange server com...
Naming Conventions for Meeting Maker Resources
To prepare for the conversion of Meeting Maker resources to resources on the Exchange server see http://dcit.clemson.edu/support/outlook/, all existin...
Creating a Send Only Account in Entourage
This Solution Guide will guide you through the creation of a send only mail account in Outlook 2007 Windows: 1. Select Entourage Account Settings... 2...
When synchronizing a BlackBerry, what should I do if I get the error "No Outlook or MS Exchange folder appears to be configured
Note: The information below is based on the BlackBerry Support knowledge base article at: http://www.blackberry.com/knowledgecenterpublic/livelink.exe...
In Microsoft Word why isnand#39;t the "Categories" field available when I import my Outlook contacts list?
When you use the Microsoft Outlook Contact list as a data source for a Microsoft Word 2000, 2002, 2003 or 2007 mail merge, the Outlook Categories fiel...
In Outlook for Windows, how do I allow other users to view my Calendar or other folders in my Exchange mailbox?
In Outlook for Windows, if you have an Exchange mailbox, you can allow other users within your Exchange organization to access folders in your Exchang...
How to import address information from an Excel workbook into my Contacts list in Microsoft Outlook
Follow the steps below to import Excel data into Outlook: 1. Arrange the Excel data in the traditional database format i.e., give each column field ti...
What are phishing scams and how can I avoid them?
Phishing explained Phishing scams are typically fraudulent email messages appearing to come from legitimate enterprises e.g., your university, your In...
In Exchange ActiveSync, what is "Always Up To Date"?
Microsoftand39s mobile phone operating systems have included in the Exchange ActiveSync software a feature called Always Up To Date. This feature allo...
How do I change my personal information displayed in the online CU Phonebook or the Exchange Global Address List?
The names and information of people associated with Clemson University are provided by different university groups, and maintained and crosschecked by...
How can I recover deleted items in Outlook if I am an Exchange user?
The CCIT Exchange server is configured to save permanently deleted items in retention for 30 days after being deleted. By default, Outlook installatio...
In Microsoft Outlook, OWA, or Exchange, how can I change the order in which my messages are listed in the folder?
In Microsoft Outlook, Outlook Web Access OWA, and Exchange, you can sort your messages in ascending or descending order based on one of several criter...
Transferring Eudora Address Book to Clemson Web Mail
Step 1 Save Eudora Address Book as CSV File Open Eudora and click on the Address Book icon. Eudora address book Click on the FILE menu and select SAVE...
Setting Clemson as Safe Sender
Setting Clemson as a Safe Sender in Outlook 2007 Outlook 2007 may move some legitimate Clemson email into the Junk Email Folder. To prevent this, you ...
Recommended Outlook Configuation Options
The following steps will walk you through configuring Outlook to check your Clemson email account. Setting up Outlook 1. After opening Microsoft Outlo...
Moving Eudora Mailboxes to Mail Server
This article describes a method of moving mailboxes from Eudora to Clemsonand39s web mail. This method requires switching Eudora from POP to IMAP. Thi...
Dialup Connection to Clemsonand#39;s Network via Windows XP
Connecting to Clemsonand39s dial up lines with Windows XP is fairly easy through the Network Connection Wizard. Network Connection Wizard Open the Net...
Dialup Access to Clemsonand#39;s Computing Network
There are 2 ways to gain dialup access to computing services at Clemson. The first is through PPP dialup lines supplied by Clemson which connect direc...
WebDrive - A Desktop Alternative to MyFiles
WebDrive is an alternative away of accessing files in your Novell U: drive. It gives you the ability to access and transfer files as easy as accessing...
Using Outlook 2007, how do I access my Exchange mailbox?
To configure Outlook 2007 to access your Exchange mailbox at Clemson University, first establish a network connection. Then follow the appropriate ste...
In Microsoft Active Directory, What Are Security and Distribution Groups?
In Microsoft Active Directory, when you create a new group, you must select a group type. The two group types, security and distribution, are describ...
In Outlook, how do I make changes to the contents of a folder (such as the Contacts list) for a group or departmental Exchange account when user is not the owner in Outlook
The owner of a group or departmental Exchange account can give certain other individuals in the group or department permissions on that account, allow...
How do I force my email client to display mail as text-only (plain text)?
By default, most mail clients will fully display HTML messages, pictures and all. This is the case with Outlook 2000, Outlook 2002, Outlook Express, a...
In Microsoft Outlook, how do I create and use templates?
In Microsoft Outlook, a template is a way to store formatted messages that you send out on a regular basis. This is very useful for sending out messag...
In Outlook, from the Outlook Address Book, how can I view subfolders of my Contacts folder?
If you want to view additional folders containing Contact items in the Outlook Address Book, you have to explicitly specify each subfolder that you wa...
In Microsoft Outlook, how do I export my contacts to Excel or Access?
To work with your Microsoft Outlook contacts in Access or Excel: 1. Open Outlook and from the File menu, select Import and Export... . The Import and ...
In Microsoft Outlook, how do I customize the way my mail is presented to me?
In all versions of Outlook, the View menu provides options for customizing the presentation of your email. Most of the options are toggled on/off simp...
In Microsoft Outlook, how do I change the default address book?
Outlook 2003 and 2007 1. From the Tools menu, select Address Book... . The Address Book will open in a new window. 2. In the new Address Book window, ...
In Microsoft Outlook, how do I create a signature?
Instructions below for Outlook 2003 and 2007 Outlook 2003 1. From the Tools menu, select Options... , then click the Mail Format tab. 2. Click the Sig...
When I use Outlook Web Access to make new calendar appointments, why do they not appear on my Outlook calendar later?
When using Outlook Web Access OWA to make calendar appointments, you must save them while in the New Appointment window. Otherwise, you will not see t...
In Outlook, what should I do if I canand#39;t see all of my messages?
When viewing a folder in Outlook, you may notice that not all of your messages are being displayed. When this happens, itand39s possible that a filter...
In Outlook, what message formats are available, and how can I change formats?
Microsoft Outlook can send and receive messages in HTML, plain text textonly, and Rich Text Format RTF. HTML format You can create a message in Outloo...
In Outlook Web Access, what are the buttons and icons in the toolbar?
The Outlook Web Access OWA client should look somewhat similar to normal Outlook. If you use Internet Explorer and are in the new Exchange 2003 enviro...
In Outlook, how do I delete the addresses that automatically appear in the "To:", "Cc:", or "Bcc:" fields?
Outlook autocompletes frequently used email addresses or aliases that is, addresses or aliases you enter repeatedly are cached and appear automaticall...
From my home computer, why wonand#39;t Outlook connect to my CU Exchange account?
If you are having problems connecting to your Clemson University Exchange account from home using Outlook, try the following: Make sure the proper Win...
In Microsoft Outlook, how do I add new names to my Personal Address Book/Contact List?
Adding to your Personal Address Book/Contact List in Outlook 2003 or 2007 In Outlook 2003 1. From the Tools menu, select Address Book... . In the Sele...
Scheduling meetings, resources and reserving rooms using Microsoft Outlook Calendar
Solution below on how to: Schedule a meeting o Inviting attendees o Reserving a room and other resources Revising meeting details after a meeting is s...
In Microsoft Outlook, how can I confirm delivery of messages I send?
Usually, if an email message you send is not delivered to the specified recipients, you will receive an error message from your email client, or a non...
In Outlook, what are the Reading Pane, and AutoPreview?
Note: When using the Preview or Reading Pane, you can view information about a name in the From:, To:, or Cc: field by doubleclicking the name. Readin...
In Outlook Express or Entourage, how do I import an address book from another email program?
To import an address book into Outlook Express or Entourage from another email program, follow the appropriate instructions below: Mac OS and Mac OS X...
In Outlook for Windows, why am I receiving email saying that a message has been opened by the recipient?
In Outlook, you may receive notification that a message you sent has been read a read receipt. If you do not wish to be notified when a message that y...
In Microsoft Outlook, how do I move one or more messages to another folder?
In Microsoft Outlook, you have two options for moving messages from one folder to another. You can use your mouse to drag messages into another folder...
Migrating non-primary Eudora address books Into Outlook/Exchange with Transend
Alternate address books are stored in /Eudora/Nickname, and can be selected instead of nndbase.txt in Transend. Full instructions can be found at: htt...
In Microsoft Outlook, how do I display and send the full headers of an email message?
In Outlook, to mail the full headers of an email message you have received, you must first display the headers, and then insert them into the body of ...
In Microsoft Outlook, how do I use my Contacts to perform a mail merge?
Follow the steps below to merge your Outlook 2003 or 2007 Contacts into Microsoft Word: In Outlook 2007 1. Open Outlook. 2. Under Outlook Shortcuts or...
In Outlook, what should I do if my reminders arenand#39;t working?
If you have set reminders in Outlook, and they are not working, you may have one of the following problems: You have not opened Outlook. Outlook must ...
If my name is hidden from the Global Address List, can I use Outlook Web Access to access my Exchange mailbox?
The system that Outlook Web Access OWA uses for name resolution will not connect a hidden recipient to a username. As a result, if you have your name ...
In Outlook, why do recipients receive winmail.dat attachments in mail messages?
When you use Microsoft Outlook 2003 or 2007 to send email, some recipients using email clients other than Outlook may report that the mail message inc...
Outlook Delegation (Proxy)
Your calendar is part of the set of data that is stored on the Exchange Server. This configuration allows other users to see your busy and free times....
Outlook Storage/Archiving
There are many methodologies for storing and archiving your mail. Within Outlook, archiving includes offloading your calendar entries, tasks and notes...
In Microsoft Outlook, how can I print my Calendar?
Outlook for Windows 1. Click the Calendar icon on the Outlook Bar or Folder List. 2. From the File menu, select Page Setup, and choose a print style f...
In Microsoft Outlook, how can I make additional folders?
To make a new folder in Outlook, follow these steps: 1. In the Folder List, highlight the folder e.g., Inbox or Tasks in which you want to create the ...
Shared Contact Lists
If you are currently sharing Eudora address books with others in your department stored on network drives, you can accomplish this sharing in a simila...
In Microsoft Exchange, how do I allow others to read or create items in a folder on my account or view othersand#39; accounts?
Giving others access to my folders First, make certain that you have given the other user permission to access the specific folder in your mailbox as ...
In Microsoft Outlook, how can I categorize my Contacts and send email using the categories?
If you want to send email to or arrange meetings with people on your Contacts list without using your Personal Address Book or personal distribution l...
Outlook Mail Format
There are several mail formats available for composing messages in Outlook. Some mail clients e.g. Eudora have issues with receiving mail in formats o...
Using Microsoft Outlook 2003 or 2007 for Windows, how can several people use the same computer to access Exchange mail?
To allow multiple Outlook users on a single computer, you will need to enable profiles, and create one for each user. Each user will need to create a ...
In Microsoft Outlook, how do I see how much disk space Iand#39;m using on the Exchange server?
Outlook 2007 1. From the Tools menu, choose Mailbox Cleanup... . 2. Click the button marked View Mailbox Size... Outlook 2003 1. From the View menu, s...
In Outlook for Windows, how do I make other users delegates so that they can send email on my behalf?
In Outlook for Windows, if you have an Exchange mailbox, you can allow another user within your Exchange organization to send email messages on your b...
Using Outlook 2003 and 2007, how can I control junk email?
Configuring the Junk Email Filter In Outlook 2003 and 2007, the Junk EMail Filter is on by default. To change its settings, follow these directions: 1...
In Microsoft Outlook 2000 and later for Windows, how do I automatically forward all of my mail to another address?
You can use Outlook Inbox rules to handle all incoming mail. Using these rules, you can easily forward, filter, or move your incoming mail. To do so i...
Using Microsoft OWA for my Exchange account, how do I move or copy messages?
Follow the appropriate steps below to move or copy a message using Microsoft Outlook Web Access OWA: Outlook Web Access 2003 using Internet Explorer 1...
Using Microsoft Outlook to access Exchange, why do messages sent from my delegates not show up in my Sent Items folder?
In Microsoft Outlook, sent messages always go in the Sent Items folder of the sender. Any messages sent by a delegate on someone elseand39s behalf wil...
In Microsoft Outlook 2003 or 2007, how do I add an additional mailbox to my Folder List?
Using Microsoft Outlook 2003 or 2007, to add an additional mailbox to your Folder List, you must first add sharing permissions to the mailbox and fold...
Using Outlook Web Access, how do I empty my Deleted Items folder?
When you are using Outlook Web Access OWA to check your mail, you may need to empty your Deleted Items folder to free up disk space on the server. If ...
In Microsoft Outlook for Windows, what are offline folders, and how do I enable and disable them?
In Outlook 2003 or 2007, an offline folder file ending with the extension .ost is a file located on your computerand39s hard disk, by default in the C...
How do I create or modify rules for handling email in Outlook Web Access?
Note: At Clemson University, you can create or edit rules for handling your email in Outlook Web Access OWA only if you are using Internet Explorer, a...
What is Microsoft Outlook?
Microsoft Outlook is Microsoftand39s email client, and is included with the Microsoft Office suite. It is designed to operate as an independent person...
Exchange OWA - How Do I View Someone Elseand#39;s Calendar?
old info removed. How to View Another Userand39s Calendar in OWA: Login to your Clemson Exchange account via http://xmail.clemson.edu. In the address ...
In Outlook 2003 or 2007, why is the Permissions... button unavailable in the delegates window?
In Outlook 2003 or 2007, the Permissions... button will be unavailable grayed out in the Delegates window when the delivery location for your Exchange...
In Microsoft Outlook, how do I view other usersand#39; calendars, or other folders to which I have access?
If you have permission to access any folders in another userand39s Exchange mailbox in Outlook, you may open the folders on demand. If you need more f...
In Microsoft Outlook for Windows, how do I import mail from a Personal Folder file?
Note: Use the Import feature only if you wish to copy data from the Personal Folder file to your Exchange server mailbox. Beware that copying large am...
In Mozilla Thunderbird for Windows, how do I read my mail using IMAP?
Configuring a new account Note: A known issue with Thunderbird version 1.5 for Windows can cause outgoing email to hang and eventually crash the progr...
With a Windows Mobile or Pocket PC device, how do I install ActiveSync?
ActiveSync is a Microsoft product that allows you to synchronize many different types of data between your Windows Mobile or Pocket PC device and Exch...
In Microsoft Outlook, how can I make replies to a message I send go to an address other than mine?
In Outlook, you can designate a specific Reply to address for one message at a time. Then, replies to that particular message will automatically go to...
Redirecting Messages in Outlook
There are 2 ways to setup the ability to redirect messages. First, within Outlook, you can set the options of your outbound message. Click on the Forw...
HOW TO: Log In to Google Apps for Education Account.
Summary: How do I log into my Google Apps for Education Account Solution: Go to http://g.clemson.edu to access your account. Log in with your Clemson...
Duplication of contacts when transitioning from Eudora to Outlook
Summary: Duplication of contacts when transitioning from Eudora to outlook Solution: The reason for the duplication is that the user has groups/distri...
Maximum .PST size
The max file size for a Outlook .PST file is 3.8GB, then the export utility asks if you want to continue. If you do then it starts a new PST file with...
Sending Email from Exchange/Outlook Using a List as the FROM: Address
Summary: Sending Email from Exchange/Outlook Using a List as the FROM: Address Solution: For Outlook 2007: 1. Open a new message. 2. Click on the OPTI...
Creating a Distribution list from Word in Outlook 2007
Summary: Creating distrubution lists from word in outlook Solution: 1. Open your word document and select all and copy 2. Open a new mail in Outlook, ...
Connecting to a Shared Calendar in Outlook 2007
Summary: Connecting to a Shared Calendar in Outlook 2007 Solution: 1. In outlook select the Calendar from the sidebar. 2. Select the option for open a...
Viewing a Shared Calendar with Outlook Web Access (OWA)
Summary: Viewing a Shared Calendar with Outlook Web Access OWA Solution: 1. Login to your Outlook account via http://xmail.clemson.edu. 2. In the addr...
Advanced Global Address Search in Exchange 2007
Summary: Advanced Global Address Search in Exchange 2007 Solution: The only way to search the global address list for last name first is using the adv...
Word as Default Editor in Outlook
Summary: Word as Default Editor in Outlook Solution: In Outlook 2003, options include using Word as the default editor for messages. This feature allo...
Why do I get a "Missing Mapi32.dll:239" Error when starting OutlooK?
Summary: Why do I get a Missing Mapi32.dll:239 Error when starting OutlooK Solution: To resolve this issue, search for and rename extra Mapi32.dll fil...
Why do I get @@ entries when converting Eudora contacts to Outlook?
Summary: Why do I get entries when converting Eudora contacts to Outlook Solution: 1. Go to options in Transend and go to the Outlook/Exchange tab. 2....
Exchange - User Name Change Not Reflected in Outlook
Summary: User name change not reflected in Outlook Solution: After a username has been changed by CCIT staff, for that change to be seen by the actual...
Outlook 2003/2007 offline folder sync problem
Summary: Outlook 2003/2007 offline folder sync problem Solution: Outlook 2003/2007 offline folder sync problem: If your Outlook client is unable to co...
Redirect in Outlook
Summary: Redirect in Outlook Solution: Note: This method does not work exactly like Eudoraand39s redirect. The end effect will be that the message sti...
Installing Transcend
Summary: Installing Transcend Solution: The Transend Migrator utility licensed by Clemson University is to be used to migrate a maximum of 1000 user e...
Recovering Offline files from Outlook 2003 or 2007 (and re-import)
Summary: Recovering Offline files from Outlook 2003 or 2007and reimport Solution: Outlook 2003: 1. First, we need to get outlook running without any c...
New Names for Meeting Maker Resources
Summary: New Names for Meeting Maker Resources Solution: Old Sign In Name First Name Last Name MM Server 200 Holtz 200 Holtzendorff ces AMRL Advanced ...
Naming Conventions for Meeting Maker Resources
Summary: Naming Conventions for Meeting Maker Resources Solution: The Meeting Maker Sign In Name must be unique. The Meeting Maker Sign In Name must b...
Convert Pegasus Mailboxes to Outlook Using Aid4Mail
Convert Pegasus Mailboxes to Outlook Using Aid4Mail Requirements: Transend Migrator Outlook must be the default mail client 1. Open Pegasus Mail. 2. C...
Converting Eudora Mailboxes to Outlook Using Transend Migrator
Summary: Converting Eudora Mailboxes to Outlook Using Transend Migrator Solution: Requirements: Transend Migrator Outlook must be the default mail cli...
Convert Eudora Address Books to Outlook with Transend Migrator
Summary: Convert Eudora Address Books to Outlook with Transend Migrator Solution: Requirements: Transend Migrator Install information here Outlook mus...
Connect to the Exchange Web Client
Summary: Connect to the Exchange Web Client Solution: 1. Open your web browser of choice. Type https://xmail.clemson.edu/ into the address field and h...
Change Outlookand#39;s Profile Behavior
Summary: Change Outlookand39s Profile Behavior Solution: 1. Open Control Panel 2. If available, click Switch to Classic View. 3. DoubleClick Mail. 4. ...
Connecting to Exchange with Outlook 2007
Summary: Connecting to Exchange with Outlook 2007 Solution: 1. Open Control Panel 2. If available, click Switch to Classic View. 3. DoubleClick Mail. ...
In OWA, why do some of my messages appear to be missing?
Summary: In OWA, why do some of my messages appear to be missing Solution:...
Why does my OWA session time out?
Summary: Why does my OWA session time out Solution: As a security measure, Outlook Web Access OWA will automatically disconnect after 15 minutes of in...
When Iand#39;m not at CU, how can I access my email or computer accounts?
Summary: When Iand39m not at CU, how can I access my email or computer accounts Solution: Connecting to the Internet Public access to the Internet Mos...
Using Microsoft Office, how do I use information in my Contacts folder to print envelopes for mailing?
Summary: Using Microsoft Office, how do I use information in my Contacts folder to print envelopes for mailing Solution: 1. Open Word. From the Tools ...
Using Outlook’s AutoComplete feature
Summary: Using Outlooks AutoComplete feature Solution: The AutoComplete feature in Outlook allows you to reference previously used email addresses whe...
Using the Global Address List
Summary: Using the Global Address List Solution: The Global Address List in Outlook is essentially the Exchange Account Directory. You reference accou...
Using your Contacts Address Book
Summary: Using your Contacts Address Book Solution: Your local address book, Contacts acts very similarly to the Global Address List. When you are add...
In Outlook, why donand#39;t I get new mail notifications?
Summary: In Outlook, why donand39t I get new mail notifications Solution: If you have installed SP1 for Windows XP Professional and you arenand39t get...
In Windows, how can I see what version of Microsoft Outlook I have?
To find out what version of Outlook you have, open Outlook, and from the Help menu at the top of the window, select About Microsoft Outlook. In the up...
In Entourage for Mac OS X, how do I assign a delegate?
To assign a delegate in Entourage, you must have an email account on a server running Microsoft Exchange Server 2000 or later. 1. From the Tools menu,...
In Outlook, how do I rename the nickname cache file used to auto fill email addresses?
In Outlook 2003 and 2007, the nickname cache file .NK2 stored in the users profile is used to do automatic name checking and auto fill email addresses...
In Microsoft Outlook, what is a profile?
A profile is where your copy of Microsoft Outlook saves user configuration settings. If you need to use Outlook on your computer to check several diff...
In Outlook for Windows, how can I recall, replace, or resend a message?
If you accidentally send an incorrect message, you can easily send out a second, revised version. In some circumstances, you may also be able to recal...
In Microsoft Outlook, why does my calendar appear empty to other users when it really isnand#39;t?
A special hidden Public Folder on the Exchange server contains the free/busy time for all users. By default, only two monthsand39 worth of appointment...
How do I? : Mac - Outlook / Entourage - Out of Office Assistant
Entourage 2004 is no longer supported by Clemson Exchange servers. According to the Microsoft Office 2004 for Mac Resource Kit, Entourage does not sup...
With a BlackBerry, how do I wirelessly reconcile the folders from my mailbox?
In order to take full advantage of the features offered in the BES BlackBerry environment, you should make sure you have the latest software on your d...
In Outlook 2003 or 2007, how do I change the way Contacts are displayed and filed?
In Outlook, Contacts are entries for people that you contact on a regular basis. Outlook allows you to keep and organize information for each Contact,...
How can I use Outlook to update my calendar items for DST changes in 2007?
NOTE: This Solution is now out of date. Issues described below were addressd in the following service packs Service Pack 3 for Microsoft Office 2003 K...
In Microsoft Outlook 2003 or 2007, how can I prevent the Outlook Today screen from opening when I start the program?
The Outlook Today screen may be set to display whenever you open Microsoft Outlook 2003 or 2007. To turn off this feature, follow these steps: 1. With...
In Microsoft Outlook, how do I change my time zone?
Outlook will match your time zone with the time zone designated in Windows. If, for some reason, Outlook shows a different time zone, you can change i...
In Entourage for Mac OS X, how do I access the ADS Global Address List?
To access the Clemson University ADS Global Address List GAL using Microsoft Entourage for Mac OS X, you must use Microsoft Office v.X and Entourage 1...
Command-line switches for Outlook 2007
To use a commandline switch in Outlook 2007, follow these instructions: 1. From the Start menu, select Run... . 2. In the Open: field, type the comple...
What functionalities available in Microsoft Outlook 2003 are not available in Outlook 2007?
The information and rationales in this document are provided by Microsoft on the TechNet page at: http://technet2.microsoft.com/Office/enus/library/a9...
With a BlackBerry, how do I enable wireless calendar synchronization?
Important notes about BlackBerry synchronization To enable wireless calendar synchronization, you MUST have: administrative rights for the computer on...
In Outlook 2003 or 2007, how can I find and delete rules that do not appear in the Rules Wizard or Inbox Assistant?
Rules in Outlook any version sometimes spontaneously disappear from the Inbox Assistant or Rules Wizard yet remain active, making it difficult to dele...
In Outlook for Windows, how do I add an attachment to an item or mail message?
Follow the steps below to attach a file or mail message to an Outlook item e.g., an appointment request or email message. Attach a file to a message o...
What is Microsoft Entourage?
Currently only available for Mac OS X, Entourage is a component of Microsoft Office 2001 and later. It is similar to Outlook Express, but it provides ...
In Microsoft Outlook 2003 and 2007, how do I make sure my Contacts are used to verify addresses?
You can customize the location that Outlook uses to verify the names or addresses that you enter in the To..., CC..., or BCC... fields of an email mes...
Using Outlook, what is the limit to the number of addresses I can have in a personal distribution list?
The maximum number of contacts that can be added to a personal distribution list within the Outlook Address Book is roughly 60 to 120. The range deriv...
In Microsoft Outlook, how can I send someone a contact or distribution list?
The steps below will work only if Outlook is set to not use Word as the email editor. To check this setting, follow these steps: 1. In Outlook, from t...
In Microsoft Outlook 2003 and 2007, what are personal folder files, and how do I create them?
In Outlook 2003 and 2007, a personal folder file is a file with a .pst extension that is located on your computerand39s hard disk instead of the serve...
For Linux using Mozilla Thunderbird, how do I read my CU mail using IMAP?
verify Exchange imap address in 4 Configuring a new account Thunderbird for Linux uses an Account Wizard to help you configure your email accounts. T...
In Microsoft Outlook, how do I delete an attachment without deleting the message?
Outlook for Windows 1. Launch Outlook, and from the Inbox, open the message containing the attachment you want to delete. 2. Rightclick the attachment...
Why doesnand#39;t my name appear in the Exchange Global Address List, even though I have a valid CU email address?
At Clemson University, if your name does not appear in the Exchange server Global Address List GAL, your address may have been temporarily dropped fro...
ERROR: In Microsoft Outlook or Exchange, What Does the Error Message "Cannot find mailbox location" Mean?
Symptom: The error message Cannot find mailbox location means that your Exchange or Outlook client was not properly logged out before the Exchange se...
Is there an alternative to using Outlook to check my Exchange mailbox?
If you have difficulties using Microsoft Outlook to check your Exchange mailbox, you can use the Outlook Web Access OWA page. To do this, connect to t...
In Microsoft Exchange or Outlook, why donand#39;t I get the full list of addresses when viewing the Global Address List?
If you receive a short listing of users under Global Address List, it is likely that you are using the wrong Exchange server. To fix this, do the foll...
In Outlook, how can I send mail from a departmental mailbox?
Note: The instructions in this document do not apply to versions of Outlook for Mac OS. In Outlook, it is possible for you to change the From: field o...
With a BlackBerry, how do I search for an address in the Exchange GAL?
In order to take full advantage of the features offered in the BES BlackBerry environment, you should make sure you have the latest software on your d...
What is the Global Address List?
The Global Address List GAL is a directory service within the Exchange email system. The GAL contains information for all email users, distribution gr...
What is a BlackBerry, and how does it work?
The BlackBerry is a wireless personal digital assistant PDA that can send and receive email and other data and browse the web over a cellular network....
How do I modify folder permissions in Outlook?
For the Owner of the Folders: 1. Rightclick on mailboxUsername in your folder list and click Properties Outlook Today 2. Click on the Permissions tab ...
How do I setup and Exchange profile for Outlook 2000, 2003, 2007?
Outlook 2003, 2007 1. Start by clicking on the Start menu, then Settings, then Control Panel 2. Select Mail 3. Click the Show Profiles button 4. Add a...
Using Listservs
All CU listserv email lists will recognized your Exchange account as an alias for your useridclemson.edu account. Thus, you can send email to a CU Lis...
How is the appearance of Outlook Web Access different in the Exchange Server 2003 environment?
Outlook Web Access OWA has a different appearance in Exchange Server 2003. Using Internet Explorer in the Exchange 2003 environment When using Interne...
In Microsoft Outlook, how do I keep email messages private if Iand#39;ve delegated viewing privileges?
You can send a private message using Microsoft Outlook, even if you have delegated access to your Inbox to another person, by following the steps belo...
In Outlook, how do I forward multiple messages?
In Outlook, you can forward several messages at the same time to a single user or a group of users. To do so, follow these steps: 1. Select the messag...
In Microsoft Outlook, how do I print a phone list from my Contacts list?
Note: This does not apply to versions of Outlook for Mac OS. To print a phone list using your Outlook Contacts: 1. Open your Contacts folder. From the...
In Outlook, how do I create a nickname for addressing email messages?
In Outlook, you can use the Full Name field in your Contacts to create a nickname that you can use instead of a full name or email address for address...
Scheduling meetings and reserving rooms at CU using Microsoft Outlook
How to schedule a meeting You can use the Calendar function in Microsoft Outlook to invite attendees to a meeting, and to reserve rooms and resources ...
In Outlook for Windows, how do I print the information inside the Contacts folder?
For any version of Microsoft Outlook for Windows, you can print your list of contacts and the information contained in those contacts by following the...
In Microsoft Outlook, how do I include text in the "Notes" area of a printed calendar page?
In Microsoft Outlook, the Notes area is a purely cosmetic space in which you can handwrite notes on a hard copy printed calendar. You can format the N...
In Microsoft Outlook, how do I add a contact from the GAL?
Using Outlook, to add a contact from the Global Address List GAL, follow these instructions: 1. Open your Contacts folder, and from the File menu, sel...
In Outlook for Windows, how do I use information in my Contacts folder to print envelopes for mailing?
Selecting Contacts Open Outlook and click your Contacts folder or the folder that contains the Contacts that you want to use. Make a subfolder within ...
In Microsoft Outlook, how do I export email messages to a text file?
To export Outlook messages to a text file, follow the steps below: 1. From within Outlook, from the list of messages in the right pane, select the mes...
Outlook Web Access browser requirements and recommendations
Following are browser recommendations and requirements for Outlook Web Access OWA: You must use a web browser that supports frames and JavaScript, suc...
In Outlook Web Access, how many addresses can I add to the Blocked Senders list?
In Outlook Web Access OWA using Exchange Server 2003, the maximum number of addresses allowed in the Blocked Senders list is 1,024. You can add Blocke...
In Outlook Web Access, how do I work with attachments?
Attachments with outgoing mail Adding an attachment To add an attachment to an outgoing email message, follow these steps: 1. In the outgoing message ...
In Outlook for Windows, how do I export my messages or folders to a Personal Folder file, Excel workbook, or Access database?
To export Contacts, Calendar, or Tasks folders in Outlook for Windows to an Excel workbook or an Access database, or to export Journal, Notes, or Mail...
Previous student needs transcript
If you have not attended Clemson in the lastyear, then you will be unable to log in to SIS to get an unofficial transcript. You will need to request a...
Outlook canand#39;t connect to mail server
Employee user cannot connect to the Exchange server using Outlook. The authentication box displays cumail1username. Solution: Change cumail1username t...
Help with Outlook
User wanted to know how to add color to certain Inbox items in Outlook Red for messages from one user, blue for another, etc.....
SPSS error 7002 specific symptom 26
Entered on 11/07/2008 at 15:52:29 by Jordan Harmon:SPSS will not open, it gives error number 7002 specific symptom 26 You must contact SPSS Tech supp...
Fix for issue regarding word and vista crashing when word is open
1. Close all office programs 2. Delete the following registry key: HKEYCURRENTUSERSoftwareMicrosoftOffice12.0WordData 3. Restart Word. It should take ...
Setting Up Appleand#39;s Mail (MacOS) (non-Exchange)
Setting Up Appleand39s Mail MacOS nonExchange Appleand39s Mail MacOSFrom the TOOLS menu, select ACCOUNTS. Select SERVER SETTINGS. For the Outgoing Mai...
Canand#39;t run or uninstall iTunes
User cannot open or uninstall iTunes. When trying to launch iTunes, the user gets an error that says This action is only valid for products currently ...
SkillPort Elearning IP Address Ranges
Entered on 03/06/2009 at 15:36:50 by Kathy E Wright: Vendorresponse:THREADID:1758832 SkillPort uses standard HTTP ports HTTP 80 and HTTPS 443 as liste...
Outlook - use commas between recipients
If you want to use commas instead of semicolons between recipients in an email in Outlook 2007, here is how to do it: Go to tools and options choose e...
HOW TO: Access LISTSERV Archives (Notebooks)
ViewAvailable Archives To see a list of all available archives notebooks for a LISTSERV list, send a message to: listservclemson.edu In the body of t...
Windows XP will not start Desktop (EXPLORER.EXE will not start)
Entered on 05/29/2009 at 13:39:31 EDT GMT0400 by Steve Bynum: More info on problem PC was not starting desktop EXPLORER.EXE was not starting. FIX: run...
Install Matlab on Linux Operating System
HOW TO: Install Matlab on Linux Operating System Select Matlab from the Clemson University software repository located athttp://www.clemson.edu/ccit/h...
PowerPoint Presentations Not Displaying Correctly on Wide Screen Projectors in Classrooms
SUMMARY: PowerPoint Presentations Not Displaying Correctly on Wide Screen Projectors in ClassroomsSYMPTOMS: As wide screen projectors areplaced in cla...
Allowing Policy Exemption to Microsoft Office Documents created Prior to Word 2003
This is a description on two methods to allow the Registry policy exemption in All versions of Windows for Word 2003. This will allow you open up docu...
Install Clemson Custom Holidays in Outlook 2007
Install Clemson Custom Holidays andndashin Outlook 2007. Step 1: Close your Outlook completely. Copy the following to Windowandrsquos StartRunprogramf...
Outlook Anywhere 2007 Quick Settings
Step1: In Outlook, Click Tools Options. Select Mail Setup Tab Email Accounts Highlight your Exchange account, and click Change. Click More Settingsand...
Sending Distribution Lists in Outlook 2007
Sharing Outlookand39s Personal Distribution Lists by Email If you have created a personal distribution list, you can share the list with colleagues by...
How to Open a Shared Contact in Exchange
Open another personand39s Exchange Contacts This feature requires you to use a Microsoft Exchange account. You can quickly view another personand39s s...
Networking service not running
Student was unable to access the Internet, and opening the Network and Sharing center gave an error message about the service not being started or bei...
Novell DLL error - canand#39;t log in to laptop
When starting up, laptop gets an error message that NWGINA.DLL failed to load and the only option is to restart the computer. The fix: Reboot in Safe ...
Outlook Web Access Only Light Version
User always receives the OWA Light version when logging into xmail.clemson.edu using Internet Explorer. In IE if you have not selected OWA light at lo...
Using and Managing NetReg - Network Registrations
The Clemson NetReg system builds a dynamic table of workstation addresses and the users who register them. This ensures that there is a person that c...
Set Up IMAP Access to Exchange via SeaMonkey
The following instructions explain how to configure SeaMonkey http://www.osalt.com/seamonkeyto check Exchange email using the IMAP protocol. Open you...
Outlook 2007 connecting to Exchange via “Outlook Anywhere”
If you already have an exchange profile on your computerbut need to configure it for use with Outlook Web Access please follow the guide here. NOTE: ...
Dialup Connection to Clemsonand#39;s Network via Macintosh
To connect to Clemsonand39s dial up lines, there are several components of MacOS that must be installed. They are Open Transport PPP 1.0 and TCP/IP. ...
How to Create Rules in Outlook
In this walkthrough, we will take a look at how you can better manage your email by having incoming mail automatically moved into separate folders bas...
Displaying Proofpoint Quarantine Digests in Web Mail
Depending upon your Clemson web mail settings, Proofpoint spam quarantine digests may not display correctly. If your quarantine digest displays witho...
Recommended Outlook Express Configuration Options for Connectiong to mail.clemson.edu
For Windows 98, ME, 2000 and XP The following steps will walk you through setting up your Clemson email account mail.clemson.eduin Outlook Express. O...
Recommended Outlook Configuation Options for mail.clemson.edu
The following steps will walk you through configuring Outlook to check your Clemson email account mail.clemson.edu not Exchange. Setting up Outlook Af...
Outlook Anywhere Quick Settings
This guidewill help you configure your existing Exchange profile for use with Outlook Anywhere 2007 Step 1: In Outlook, Click Tools Options. Mail Setu...
POP3 Access to Exchange
The following instructions explain how to configure Outlook 2007 to check Exchange email using the POP3 protocol. Open your Outlook Account Settings ...
Outlook Web Access 2007 Deployment
CCIT will be deploying Microsoft Exchange Server 2007, and the Outlook Web Access client Xmail will be changing slightly to coincide with the update. ...
Outlook 2007 – Refresh your GAL (Global address book)
In Cached Exchange Mode, Outlook 2007 downloads a local copy of the Global Address List GAL, but only updates it every 24 hours. In order to reflect ...
Delete and Recreate Entourage Database File
This guide explains how to delete and recreate your Entourage Database file. This process is normally a good step to try if you notice that emails are...
HOW TO: Open Another Personand#39;s (SHARED) Exchange Contacts
This feature requires you to use a Microsoft Exchange account. You can quickly view another personand39s shared default Microsoft Exchange Contacts f...
Safe Senders List modification in Outlook 2007
This guide provides instructions for modifying the Safe Senders list in Outlook 2007. In Outlook, on the Tools menu, click Options. On the Preference...
HOW TO: Sharing Outlook Distribution Lists by Email
If you have created a personal distribution list, you can share the list with colleagues by sending it to them in an email message. Sendinga Distribu...
Overlay Calenders in Outlook 2007
What is calendar overlay Calendar overlay is a feature in Outlook 2007 that allows you to maximize your view of a calendar while still being able to e...
Unblock Attachments in Outlook for Advanced Technical Users
WARNING: Serious problems might occur if you modify the registry incorrectly. The following steps are intended for advanced computer users. If you are...
Outlook 2003 to 2007 Color Categories Upgrade
Step 1:Rightclick the main folder that contains your Inbox, Deleted Items, Sent Items, etc. and select Properties. Step 2:At the bottom of the Proper...
TigerNet: Entrust Wireless Certificate Renewal - Mac OS 10.5 and 10.6
CCIT maintains a wireless installer for Mac OS 10.5 Leopard and 10.6 Snow Leopard. To run the installer, and replace your old wireless certificate wi...
TigerNet: Entrust Wireless Certificate Renewal - Mac OS 10.4
Symptom: When the current wireless certificate expires, TigerNet users will see a Verify Certificate popup: Solution: Click on the Show Certificate b...
Configure Native VPN on Windows XP
Setting Up Native Microsoft VPN Client on Windows XP A Virtual Private Network VPN allows the user to connect to Clemsonand39s network even while off...
Dialup Connection to Clemsonand#39;s Network via Windows 2000
Connecting to Clemsonand39s dialup lines with Windows 2000 is fairly easy. Network Connection Wizard Open the Network Connection Wizard window by rig...
Emergency Text Messaging
Rave Wireless Clemson University has purchased the Rave Wireless system to assist in alerting the Clemson campus of emergency situations that affect ...
Drive Letter Mappings for Windows-Based Machines
These are the standard drive letter mappings for Windowsbased machines. They are mapped via the EMPLOYEE and GROUPIFS Login Scripts in the EMPLOYEE c...
Logging into a PC with a MISC account
This document was created to outline the steps on how to logon to a PC with a miscellaneous account. As always, any problems, questions, or comments ...
HOW TO: Install Novell Client 4.91 SP2
The Novell Client can be installed in two different ways. There is a self extracting zip that is configured properly to install the client. These ins...
FTP to Your User Space
To connect to your user space on the network, you will need to install a FTP client. CCIT recommends using WSFTP. However, you may use any FTP client ...
Install and Use WebDrive to access your U: Drive
This guide will help you set up WebDrive so that you can access your U: drive space, for a more generalized guide that can help you ftp todifferent s...
UPDATE TO WIN 7 Installing Critical Updates for Microsoft Windows 2000 and Windows XP
This guide is intended to show the general user how to install critical updates for the Microsoft Windows Operating System. Win32/Zotob.A Virus Threat...
DELETE - Installing Windows XP Service Pack 2
Introduction to Service Pack 2 In August of 2004, Microsoft released Windows XP Service Pack 2 to Windows XP users Professional and Home Editions. SP2...
About Clemsonand#39;s VirusList
Why have a VirusList As a result of mass infections from worms spreading on campus and exploiting Microsoft vulnerabilities, Clemson has instituted a ...
OMR (Optical Mark Reader)
CCIT has an NCS OpScan21 optical mark reader which can be used to score tests, surveys, ballots or other forms using penciledin marks on a preprinted ...
Installing HiSoftware Compliance Software
This page includes instructions for installing HiSoftware. This application is site licensed for Faculty, Staff and Students of Clemson University. If...
Connecting to SIS and Mainframe via HostExplorer 8.0
HostExplorer 8.0 is used to telnet, or remotely connect, to Clemson University mainframe systems. Downloading the Software If you are on campus, you w...
How to create a Hard Drive diagnostic CD
If you suspect your hard drive is failing or if your computer is behaving erratically and you are away from Clemson here are the instructions to creat...
Mail Servers for Local ISPs
ATandT Worldnet mailhost.worldnet.att.net BellSouth mail.lig.bellsouth.net Carolina Online mail.carol.net Charter mail.charter.net Compuserve mail.com...
Blocked E-mail Extensions Extensions
CCIT Client Support For security reasons, the university currently blocks email attachments with certain extensions. Below are a list of the 56 extens...
HOWTO: Sending LISTSERV Commands from Outlook
Summary: Some of the members of my list are not showing up correctly when I review the list. Solution: You are sending formatted email commands to th...
Certifying Clemson University CLEAR reports
The following instructions describe how to certify CLEAR reports at Clemson University: Go to: https://psoftprod3.campus.cu.clemson.edu/effort/effort...
Blackboard: Access Performance and Course Statistics
Question: Do we still have access to Performance Dashboard and Course Statistics Answer: Yes. The links to both are located in the Control Panel unde...
Blackboard: Archive my Course
Question: How do I archive my course site Answer: We recommend you to archive your course site regularly and keep those archives as backups.To backup...
How To: Submit an assignment in Blackboard Learn
To submit an assignment: Login to Blackboard Learn. Select the content area from the Course Menu that contains the Assignment. Click the name of the A...
Blackboard: Copy a specific document or folder
Question: How can I copy over a specific document or folder Answer: Documents and folders can be easily copied from course to course in Blackboard. O...
Blackboard Learn: List all of my students in Blackboard
Question: How can I see my studentsand39 email addresses Answer: If you are an instructor for a course or a duly authorized TA, you can view your stu...
Blackboard Learn: Grade Center Missing Instructorand#39;s Scrollbars
Issue: The scroll bars for the grade center are not displaying for the instructor and they are not able to view all of their students and / or grade ...
Where is and#39;Course Documentsand#39; in Blackboard Learn?
Where is Course DocumentsIn Blackboard Learn, Course Documents has been replaced with and39Contentand39, an effort to reflect the varied nature of the...
Navigating To Course Central
Navigating to Course Central Course Central can be accessed by navigating to the following URL: http://central.clemson.edu . Alternatively, it can be ...
HOW TO: Unlink your CRSM Sections from your Blackboard Learn Course
Unlinking your CRSM Sections from your Blackboard Learn Course Please note that for the first 2 weeks of each semester, instructors will be able to un...
Unlinking Multiple CRSM Sections from your Blackboard Learn Course
Unlinking Multiple CRSM Sections from your Blackboard Learn Course There are two ways to unlink multiple CRSM Sections from your Blackboard Learn Cour...
Add A New Status To a Saved Search
To Edit Saved Searches in TigerTracks: 1. Login to TigerTracks and hover your mouse over the andlsquoAdvancedandrsquo link just under the andlsquoSear...
HOW TO: Access Reports for Change Advisory Board (CAB)
The reports for the Change Advisory Board CAB can be found in the Change Management workspace in TigerTracks. This includes the CAB Agenda, emergency...
Change Management RFC Submission Process
To submit RFCs Request for Change to the Change Management system, do the following steps: Login to Tiger Tracks and select Change Management from th...
HOW TO: Configure Entourage to Connect to Legacy Mail Server mail.clemson.edu
You can use Microsoft Entourage to connect to the legacy mail server mail.clemson.edu. Open Entourage and click on Entourage, then Account Settings. ...
HOW TO: Change Displayed Name in Clemsonand#39;s Webmail
You can customize your displayed name in Clemsonand39s web mail http://webmail.clemson.edu. This is the portion of the name displayed in the FROM: fi...
VBS Run Problem or SolidWorks Install Problem
Problem: VB Scripts wonand39t run for an install. Solution: If VB Scripts wonand39t run for an install then download the file attached to this articl...
HOW TO: Set up Blackboard to Allow Students to See Their Test Responses
Question: My students took an exam in Blackboard last week. Iand39ve now graded the exam but they canand39t see their responses. How do I need to set...
HOW TO: In Blackboard, is there a way to apply a curve across the board for all students without downloading and uploading?
Question: Is there a way to apply a curve across the board for all students without downloading and uploading Answer: There may be several ways to ap...
Client Configuration - Exchange server for Outlook 2007 and 2010
Outlook Anywhere 2007 and 2010 Setup andndashFor on and off Campus. Step1: Make sure Outlook is closed, Step2: Go Start Settings Control panel 2a: If...
How do I? : Exchange - Share folders with Outlook 2007 and 2010
Sharing Your Exchange Mail Folders Folder Sharing lets you give other Exchange users access to your mail folders. You specify which folder, and the l...
Client Configuration - Exchange server for Outlook 2007 and 2010
Outlook Anywhere 2007 and 2010 Setup ForOn and Off Campus Make sure Outlook is closed. Go toStart Settings Control panel.If it has not been done, you...
How do I? : Exchange - Share Secondary Calendar for Outlook 2007 and 2010
Sharing a Secondary Calendar In addition to your default Microsoft Office Outlook Calendar, you can create and share secondary Outlook calendars. Few...
How do I? : Exchange - Add Emails to Safe Senders List Outlook 2007 and Outlook 2010
Safe Senders List modification in Outlook 2007 and 2010. Outlook 2007 Step 1: In Outlook 2007 on the Tools menu, click Options. Step 2: On the Prefer...
How do I - Exchange - Export Mailbox data to a PST file with Outlook 2007 and 2010
Export your Exchange/Outlook Email to a .PST file. This article involves exporting copying the contents of a message folder or entire mailbox to a Pe...
Blackboard Learn: Customizing Your Grade Center
The name fields in the new Grade Center are static. If you have multiple columns for grades, a slider will appear at the bottom of the grade center t...
How do I - Exchange - Open a Resource or Shared Calendar
How to Connect a Shared Exchange Calendar Outlook 2010 1. In Outlook select the Calendar from the left Navigation Plane. 2. Click the Open Calendar b...
List of Supported Exchange Clients - OS X, Windows, Linux
As of 6/2011 Exchange Mail Clients for Windows XP,Visa,7: Supported Clients: Outlook 2010 Outlook 2007 SP2 or newer OWA access via http://xmail.clemso...
How do I - Exchange - Request a resoruce calendar.
How to request a new Exchange resource calendar. Requesting a new Exchange resource calendar is a straight forward process. However, a bit of informa...
How Do I - Exchange - Force Update Your Local Copy of the Global Address Book (GAL)
How to force update your local copy of the GAL Global address book In Cached Exchange Mode, Outlook 2007 and 2010 downloads a local copy of the Globa...
How Do I - Exchange - Schedule a Meeting with Outlook Using Clemson Exchange Resources
Schedule a Meeting with Outlook Using Clemson Exchange Resources This document applies to Microsoft Office Outlook 2007, 2010, and 2011 for Mac. Sche...
Laptop Service and Repair
In order for CCIT to perform services where we would have to check in your laptop such as reimaging/reinstalling the operating system, resolving a har...
How do I set up a Blackboard course to develop course content?
You can use Course Central to create your Blackboard course. Navigating to Course Central1. Two ways to access: A. Navigate to http://central.clemson...
ERROR: I mistakenly linked my CRSM section to a wrong Blackboard course, how do I unlink it?
Please note that for the first 2 weeks of each semester, instructors will be able to unlink Blackboard courses. After that, they will have to be unli...
No courses are listed for me under "Available CRSM Sections in Course Central", what is happening?
1. Check CRSMweb Section Information to verify that you are listed as the primary instructor. 2. If you are not listed as the primary instructor, con...
I do not see students in my Blackboard course, what is happening?
Reasons 13: 1. You have not linked your Blackboard Course with a CRSM section. Most Common 2. Your CRSM sections are linked to the wrong course. Very ...
HOW TO: How do I link CRSM sections to a new or existing Blackboard Course?
If your CRSM section is available, but not linked, there are 2 options: andbull Create a new Blackboard course. andbull Link to an existing Blackboard...
I added a TA as an owner on the mainframe, but they are still only seeing a studentand#39;s view of the course. What is going on?
1. It is possible that the TA was added to the Owners list in the CRSM mainframe with their student userid and not their employee userid as required.2...
ERROR: Adobe Connect Add-in Freezes during meeting
Problem: While participating or hosting an Adobe Connect meeting a blue spinning arrow appears. In some cases it appears as if the addin or the comput...
I am on the class list, but when I log into MyCLE, I do not see my Blackboard course, what shall I do?
In Blackboard, there are two places where you should be able to see a list of your courses:1. The MyCLEmson tab in the My Courses module.2. The Course...
My course is unavailable, how do I change this to make it available to students?
To make a Blackboard course available, follow these steps:1. From the Control Panel of your course, click on Customization.2. Click on Properties.3. C...
How do I create an announcement in a Blackboard course?
To create an announcement in a Blackboard course, follow these steps:Log in to https://bb.clemson.edu with your Clemson username and password and navi...
How do I create an assignment for students to submit their work in a Blackboard course?
To create an assignment:1. Login to Blackboard Learn at https://bb.clemson.edu with your Clemson username and password, and navigate to your course.2....
If I have students submit an assignment on Blackboard electronically, is it possible for me to make comments and/or mark up their work electronically and post feedback for them in Blackboard?
You can grade and post feedback for studentand39s assignments in Blackboard. Here are the steps:1. Login to Blackboard Learn at https://bb.clemson.edu...
How do I download the Grade Center in Excel?
You can download grades to Excel by following these steps:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From t...
How do I upload my grades to Blackboard? What file format does Blackboard use to upload grades?
To upload grades to the Grade Center:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Control Panel, cli...
How do I change the order of columns in the Grade Center on Blackboard?
To manage columns in the Grade Center:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Control Panel, cl...
Users unable to access Library databases and electronic journals - does not include My Library Account
As it is set right now a lockout occurs after 4 invalid attempts. When more than that occurs the software will also lockout the IP address where the ...
ERROR: Webmail Over quota
Please follow these instructions to reduce the Webmail quota: 1 Click on OPTIONS link 2 Click on FOLDER PREFERENCES link. 3 Under SPECIAL FOLDER OPTIO...
Installing and Configuring Respondus - Instructor install
Follow the instructions in the Installing and Configuring Respondus document to install Respondus on your computer. You will need the following infor...
HOW TO: Upload files into Adobe Connect content/collection area
Issue: How can I upload files to my Content Collection/Area in Adobe Connect Resolution: Follow the instructions in the Uploading Content to your Con...
Starting a Secure Hummingbird Session
Starting a Secure Hummingbird Session Clemson Universityand39s mainframe is configured to accept SSL connections. To increase security for mainframe ...
ERROR: Could not find language file
Problem: I am running Windows 7 with Firefox 13.0.1 and I am trying to login to an Adobe Connect meeting space. When I click login, I get the followin...
HOW TO: Finding your Adobe Connect Recording
Finding your Adobe Connect Recording1. Open your web browser and navigate to the Adobe Connect Enterprise Manager https://connect.clemson.edu.2. Login...
HOW TO: When creating a test, I click on Number of Questions to display in a random block, nothing happenss. How do I adjust that number?
Issue: I was creating a test with some random blocks of questions and wanted to indicate the Number of questions to display in the random block out of...
HOW TO: Create an Extra Credit column in the Grade Center
To create and include extra credit columns in studentsandrsquo final scores, follow these steps: 1. Click on Create Column in the Grade Center of the ...
How To: Download or Save an Adobe Connect Recording
NOTE: Once a Meeting has been deleted all Recordings and Content such as any Power Point files for that Meeting are also permanently deleted If you ma...
How To: Move Content from an Adobe Connect Meeting
If you uploaded any Content such as Power Point files to an Adobe Connect Meeting it can be moved from your meeting to your Adobe Connect Content fold...
ERROR: Adobe Connect Add-in will not install in Google Chrome browser
Problem: Google released Chrome 21 browser version 21.0.1180.60 on Windows on July 31. This new release of Chrome prevents the Adobe Connect AddIn fro...
HOW TO: Copy a podcast from one Blackboard course to another course
Option 1: Create a Campus Pack podcast from the content area of the course where you want to copy a podcast 1. Go to Content area.2. Go to Tools tab, ...
HOW TO: Uninstalling Prior Versions of the LockDown Browser
If your operating system is Windows 7 32bit, you will see the following screen reminding you that a full installation is needed. To check your operati...
HOW TO: Downloading and Installing the Respondus LockDown Browser for Windows
To install the Respondus Lockdown Browser:1.Open your web browser and navigate to the Clemson Respondus LockDown Browser webpage. 2. Click Respondus L...
HOW TO: Downloading and Installing the Respondus LockDown Browser for Mac
To install the Respondus Lockdown Browser:1.Open your web browser and navigate to the Clemson Respondus LockDown Browser webpage. 2. Click the Respond...
OVERVIEW: What is the Respondus Lockdown browser?
What is the Respondus LockDown Browser Respondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard. When...
ERROR: computer freezes while running the Respondus LockDown browser
Issue: I started a test using the Lockdown Browser on my Windows XP home machine. The browser appeared to work correctly, so I attempted to exit the t...
ERROR: Floating Tools Donand#39;t Work or the Wrong Tool Starts
Floating Tools Donand39t Work or the Wrong Tool Starts http://www.smarttech.com/gb/Support/BrowseSupport/SupportDocuments/KB1/132647.aspx The files i...
ERROR: ECHO 360 - Server has not been defined
1. Open the Echo 360 Personal Capture software using the shortcut icon on the desktop. 2. Start a recording. Record one minute of something. 3. Stop t...
ERROR: Echo 360 - Echo has stopped working
Problem If you doubleclick on Echo 360 Personal Capture and you receive the error message Echo has stopped working. Resolution: There might be a corru...
ERROR: ECHO 360 - Windows Media Encoder 9 series could not be downloaded
Problem:When installed Echo 360 I receive the error message, Windows Media Encoder 9 could not be downloaded. Please check your internet connection an...
ERROR: ECHO 360 - no audio card present
1. Open Echo 360 Personal Capture software and receive an error message stating, There is no audio card present. The application must exit. 2. Click O...
ERROR: ECHO 360 - Unable to publish files to Echo 360 server
Problem:I recorded a lecture with Echo 360 Personal Capture, but when I tried to publish it, I got the message Error. Solution:Connect to Clemsonandrs...
ERROR: Echo 360 - application appears tiled/duplicate buttons
Problem: Buttons and Echo image appear tiled on the intro screen and once you access the software.Solution:Verify your font settings on your computer....
ERROR: Unable to Install Echo 360
Problem: I have tried downloading the Echo 360 software and it keeps telling me thereandrsquos an error because andldquoThe installer has insufficient...
ERROR: Echo 360 - Dual Video Player Error
Summary: The Echo 360 Personal Capture Software installed successfully without any errors. Then I started my first capture. At the end of the capture,...
Exchange Setup Android 4.0+
HOW TO: Setup Exchange Mail on Android 4.0 To Begin, navigate to the phone setting by opening the apps tab and then selecting the settings app. From w...
HOW TO: Mac OS users unable to import PowerPoint presentations into SMART Notebook software
Problem: Mac OS Users are unable toImport PowerPoint presentations into theSMART Notebook application. Solution: To save your presentation as a PDF fi...
HOW TO: Adobe Connect - Delete content from a meeting space
Question: How can Idelete content that I uploaded from my Adobe Connect Meeting Space Answer: Part 1 If they are being used in a Share pod, then you ...
HOW TO: Delete content from the Share pod in an Adobe Connect meeting space
Problem: How can I delete files from the Share Pod in an Adobe Connect Meeting Space Solution: If the files are being used in a Share pod, then you m...
HOW TO: Mac and screen sharing issue
Problem: A faculty member requested to have a student share their screen. When the student accepted the request, it prompted them to enable access fo...
HOW TO: Issues with Tablet Laptops and Adobe Connect recordings
Problem: There is an issue with widescreen tablet laptops. When the instructor flips their monitor and lays it flat on top of their keyboard to write,...
HOW TO: Presenter rights for Guest Speakers
Problem: If I grant a guest speaker presenter rights immediately before a meeting begins, and the visitor logs in, it works. However, the next time th...
HOW TO: Merge Adobe Connect recordings
Question: I have two expired recordings in Adobe Connect with two separate titles. Is it possible to attach one recording to the end of the other and ...
HOW TO: Screen Sharing and the Presenter Only Area
Problem: Is there a way that, while in an Adobe Connect room, some users have access to see a shared screen while others do not but all can utilize t...
HOW TO: Change a meeting expiration date
To change a meeting expiration date: 1 Open your web browser and navigate to http://connect.clemson.edu 2 Login with your username and password. 3 Cli...
ERROR: Error when uploading PowerPoint files into Adobe Connect Meeting Space
Problem: Error when loading PowerPoint files into Adobe Connect Meeting space Solution 1: While Adobe Presenter 7 is compatible with the new PowerPoin...
HOW TO: Checklist to prepare for Adobe Connect meeting
Problem: Is there any sort of checklist to use to prepare for an Adobe Connect meeting Solution: Yes. There is an example statement instructors can i...
ERROR: Issue with Share Pod info disappearing in Adobe Connect 8 recording that has been edited
Problem: I have a recording that I edited. The original version plays fine, but I needed to crop out some information at the beginning of the recordi...
ERROR: Adobe Connect recordings require login/Invalid user or password
Problem: I have linked up my Adobe Connect recordings for my students, but they are getting an error message Invalid user or password. when they try ...
HOW TO: Audio Issues with meeting recordings
Problem: I am having trouble recording my Adobe Connect meetings. My voice keeps cutting out on the recording but it tests fine with the audio set up...
HOW TO: Moving Adobe Connect recordings from one meeting space to another
Problem: I recorded my class, but was logged into the wrong meeting space. Can you move it to the right class Solution: No. We can move recordings fr...
ISSUE: SMART software pen tool performs mouse actions when selected
Problem: Pen Performs mouse actions when pen tool is selected Solution: The flicks feature is turned on in the Windows 7 operating system. To turn thi...
HOW TO: Change the role of guest speaker from Participant to Host in an Adobe Connect Meeting
Problem: Faculty or nonfaculty guest speaker needs access to the Adobe Connect meeting space with host rights for a single session. Solution: There a...
HOW TO: Share Word file in an Adobe Connect meeting
Issue: User would like to share a Microsoft Word file in Adobe Connect. Solution: In Adobe Connect, Microsoft Word files are not supported file types...
OVERVIEW: Who can create an Adobe Connect Meeting
Question: Who can create an Adobe Connect Meeting space Answer: Clemson University has a web conferencing tool called Adobe Connect which allows inst...
ERROR: Adobe Connect inking over documents is not working
Problem: There is an inking issue that seems to happen when steps are peformed in a certain order. These steps are: Share document Stop Sharing Share...
OVERVIEW: Windows 8 and Adobe Connect
Question: What browsers are currently supported for Adobe Connect on a Windows 8 operating systemResolution:Please be advised that there are currently...
HOW TO: Export a test and Import a test into another Blackboard course
To export a test from a Blackboard course:1. Open the Blackboard course.2. In the Control Panel of the course, click on Course Tools.3. Click on Tests...
ERROR: Issues with Adobe Connect Recordings
Problem:The latest Flash Player 11.4 introduced the following regressions in the playback of Adobe Connect Recordings: Crash when playing back recordi...