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HOW TO: Install Novell Client 4.91 SP2
The Novell Client can be installed in two different ways. There is a self extracting zip that is configured properly to install the client. These inst...

VBS Run Problem or SolidWorks Install Problem
Problem: VB Scripts wont run for an install. Solution: If VB Scripts wont run for an install then download the file attached to this article, extract ...

OVERVIEW: CCIT Software Center information and installation
The CCIT Software Center is a program implemented to ease the install of many common software programs on the Windows operating system. Once the softw...

HOW TO: Repair Echo 360 links that are not working properly in Blackboard
Problem: The links of some of the lectures in Blackboard do not work when directly clicked upon. Solution: 1. Open Blackboard in a web browser and nav...

HOW TO: Reset Password
If you need your password reset, please follow the steps below: There are two ways that you can reset your password for your student account. Bring a ...

What is the F: Drive in Netware Mappings?
SUMMARY: What is the F: Drive in Netware Mappings SOLUTION: The F: Mapping is old leftover from the old days of Novell. Basically it was used to run t...

HOW TO: Login with Skillport
To login to Clemsons SkillPort portal, please follow the steps below: Users must login through Clemsons SkillPort portal. To access the portal, the us...

SkillSoft Course Manager login error
SUMMARY: SkillSoft Course Manager login error SOLUTION: Due to the fact that a passthrough is used to pass valid Clemson users from the SkillPort logi...

Steps for using the Mainframe to add Owners or Members
SYMPTOMS: User is requesting instructions on how to access the mainframe and add Owners TAs or Members to his/her course. RESOLUTION: 1 Download the H...

U:\ Drive Access using FTP
Students and employees can access their personal files on the U: drive via the FTP protocol. Information about configuring a FTP Client to connect to ...

Using WebDrive to connect to the Clemson Network
Follow the link below for instructions on how to download and install Webdrive. This link also contains instructions on how to connect WebDrive to you...

Access to share drive using webdrive
create a new site: Site Name S:drive Site address ftp://ftpnetware.clemson.edu Username .userid.firstletter.students.clemsonu or .userid.firstletter.e...

HOW TO: Set up or Configure Email Accounts and Update Email Forwarding Settings
The email forwarding tool can be accessed several ways on the Clemson website: Click on the direct link: http://www.clemson.edu/ccit/emailforwarding/ ...

Opening a SPSS file in SAS
SUMMARY: Opening a SPSS file in SAS SOLUTION: In order to open an SPSS file in SAS, the user needs to convert the SPSS file to a portable file in the ...

How To: In Microsoft Exchange, how do I send and reply to messages?
SYMPTOMS: How to send and reply to messages in Microsoft Exchange RESOLUTION: Composing a new message From the Compose menu, select New Message. A New...

Request for DE Program Info
Response to User: Thank you for your interest in Distance Education at Clemson University. Our Distance Education group will followup with you to get ...

How to: Ensure secure data on a shared or public computer with a Google Apps for Education account.
SYMPTOMS: How does a user ensure that their data stays secure when using a shared or public computer RESOLUTION: Just closing the Web browser e.g. Int...

HOW TO: Address Mail in Microsoft Outlook for Exchange
To address mail in Microsoft Outlook for Exchange, please follow these steps: Enter an address in the To: field of the message creation window. Select...

Using Outlook, searching the Global Address List using my IMAP account, what "unavailable critical extension” mean?
You may experience problems using Microsoft Outlook 2003 0r 2007 when browsing an LDAP servers address book with more than 5,000 entries. Due to the l...

How to fix an "exceeding" or "over size limit" message In Microsoft Outlook 2002 and 2003 for Windows
An error message such as your mailbox is over its size limit indicates that you have exceeded your Exchange server quota. You can check your disk quot...

How do I archive/restore archived email messages in Outlook (manually)?
To archive email manually: 1. On the File menu, click Archive. 2. Specify whether to archive all folders using Microsofts AutoArchive settings that is...

How do I export mail from Outlook?
Use the Import/Export Wizard to export items from Outlook. The advantage of importing and exporting data using the Import/Export Wizard is that it sav...

Can I export contacts from Outlook?
First, create a new folder for the contacts you want to export. 1. On the File menu, point to new, and then click Folder. 2. Type a name for the folde...

WebDrive Setup
This document was created to outline the steps to install WebDrive for the PC. As always, any problems, questions, or comments about this document can...

How to install SPSS
SPSS is a statistical application that is now site licensed. The following are instructions on how to install SPSS on a Windows Workstation. 1. Go to ...

Surplus Procedures for PCs and Macs
This guide describes how to remove all data from computer before going to surplus. Windows Erase Procedure Follow the steps below to completely remove...

Setup iPrint
This document explains how to configure a workstation to utilize iPrint for queue based secured printing. Novell iPrint provides the means to transfor...

Requesting a Netware Printer Queue
Every Department should have at least one Network Laser Printer. Things needed: 1. Network laser printer 2. Preinstalled Ethernet card 3. Ethernet cab...

Set Outlook 2007 as the Default Mail Client
To use Aid4Mail or Transend Migrator, Outlook 2007 needs to be the default mail application. Here are the instructions to achieve this: 1. Open Outloo...

Change the Default Outlook Profile or Prompt on Opening
This Solution Guide will show you how to change the Outlook profile permanently or have it prompt you each time it opens. This is assuming you have mu...

Recovering and Re-Import Offline files from Outlook 2007
Recovering Offline files from Outlook and reimport Outlook 2007: First, we need to get outlook running without any concern for the Exchange server com...

Creating a Send Only Account in Outlook 2007
This Solution Guide will guide you through the creation of a send only mail account in Outlook 2007 Windows: 1. Open Outlook and navigate to Tools Acc...

In Microsoft Word why isnand#39;t the "Categories" field available when I import my Outlook contacts list?
When you use the Microsoft Outlook Contact list as a data source for a Microsoft Word 2000, 2002, 2003 or 2007 mail merge, the Outlook Categories fiel...

WebDrive - A Desktop Alternative to MyFiles
WebDrive is an alternative away of accessing files in your Novell U: drive. It gives you the ability to access and transfer files as easy as accessing...

In Outlook, how do I make changes to the contents of a folder (such as the Contacts list) for a group or departmental Exchange account when user is not the owner in Outlook
The owner of a group or departmental Exchange account can give certain other individuals in the group or department permissions on that account, allow...

When I use Outlook Web Access to make new calendar appointments, why do they not appear on my Outlook calendar later?
When using Outlook Web Access OWA to make calendar appointments, you must save them while in the New Appointment window. Otherwise, you will not see t...

In Outlook, how do I delete the addresses that automatically appear in the "To:", "Cc:", or "Bcc:" fields?
Outlook autocompletes frequently used email addresses or aliases that is, addresses or aliases you enter repeatedly are cached and appear automaticall...

If my name is hidden from the Global Address List, can I use Outlook Web Access to access my Exchange mailbox?
The system that Outlook Web Access OWA uses for name resolution will not connect a hidden recipient to a username. As a result, if you have your name ...

Outlook Delegation (Proxy)
Your calendar is part of the set of data that is stored on the Exchange Server. This configuration allows other users to see your busy and free times....

Outlook Storage/Archiving
There are many methodologies for storing and archiving your mail. Within Outlook, archiving includes offloading your calendar entries, tasks and notes...

In Microsoft Exchange, how do I allow others to read or create items in a folder on my account or view othersand#39; accounts?
Giving others access to my folders First, make certain that you have given the other user permission to access the specific folder in your mailbox as ...

HOW TO: Categorize Contacts in Microsoft Outlook to Send Emails to Categories
If you want to send email to or arrange meetings with people on your Contacts list without using your Personal Address Book or personal distribution l...

In Outlook for Windows, how do I make other users delegates so that they can send email on my behalf?
In Outlook for Windows, if you have an Exchange mailbox, you can allow another user within your Exchange organization to send email messages on your b...

Sending Email from Exchange/Outlook Using a List as the FROM: Address
Summary: Sending Email from Exchange/Outlook Using a List as the FROM: Address Solution: For Outlook 2007: 1. Open a new message. 2. Click on the OPTI...

Creating a Distribution list from Word in Outlook 2007
Summary: Creating distrubution lists from word in outlook Solution: 1. Open your word document and select all and copy 2. Open a new mail in Outlook, ...

Connecting to a Shared Calendar in Outlook 2007
Summary: Connecting to a Shared Calendar in Outlook 2007 Solution: 1. In outlook select the Calendar from the sidebar. 2. Select the option for open a...

Exchange - User Name Change Not Reflected in Outlook
Summary: User name change not reflected in Outlook Solution: After a username has been changed by CCIT staff, for that change to be seen by the actual...

Redirect in Outlook
Summary: Redirect in Outlook Solution: Note: This method does not work exactly like Eudoras redirect. The end effect will be that the message still ap...

HOW TO: Send an Email Message to Several People
To send an email to a group of people, please follow the instructions below: On most email systems, you can type several addresses on the To: line. Fo...

OVERVIEW: Profile in Microsoft Outlook
To discover more information regarding profiles in Microsoft Outlook, please read the description below: A profile is where your copy of Microsoft Out...

In Outlook for Windows, how can I recall, replace, or resend a message?
If you accidentally send an incorrect message, you can easily send out a second, revised version. In some circumstances, you may also be able to recal...

Command-line switches for Outlook 2007
To use a commandline switch in Outlook 2007, follow these instructions: 1. From the Start menu, select Run... . 2. In the Open: field, type the comple...

In Outlook for Windows, how do I add an attachment to an item or mail message?
Follow the steps below to attach a file or mail message to an Outlook item e.g., an appointment request or email message. Attach a file to a message o...

ERROR: In Microsoft Outlook or Exchange, What Does the Error Message "Cannot find mailbox location" Mean?
Symptom: The error message Cannot find mailbox location means that your Exchange or Outlook client was not properly logged out before the Exchange ser...

In Outlook, how can I send mail from a departmental mailbox?
Note: The instructions in this document do not apply to versions of Outlook for Mac OS. In Outlook, it is possible for you to change the From: field o...

HOW TO: Reset Password While Abroad
To reset your password while abroad, please complete the following steps: We realize a phone call while abroad might be inconvenient or very expensive...

Borrowing Projectors and Other A/V Equipment
Projectors and other A/V equipment are available for loan from room 83 in the PandA Building. The phone number is 6565144 for more information....

Install Matlab on Linux Operating System
HOW TO: Install Matlab on Linux Operating System Select Matlab from the Clemson University software repository located athttp://www.clemson.edu/ccit/h...

PowerPoint Presentations Not Displaying Correctly on Wide Screen Projectors in Classrooms
SUMMARY: PowerPoint Presentations Not Displaying Correctly on Wide Screen Projectors in ClassroomsSYMPTOMS: As wide screen projectors are placed in cl...

Install Clemson Custom Holidays in Outlook 2007
Install Clemson Custom Holidays in Outlook 2007 . Step 1: Close your Outlook completely. Copy the following to Windows StartRun programfilesMicrosoft ...

Outlook Anywhere 2007 Quick Settings –For on and off Campus
Outlook Anywhere 2007 Quick Settings For on and off Campus. Step1: Make sure Outlook is closed. Step2: Go Start Settings Control panel 2a: If it has n...

How to Open a Shared Contact in Exchange
Open another persons Exchange Contacts This feature requires you to use a Microsoft Exchange account. You can quickly view another persons shared defa...

CONFIG: Fix slow IMAP access from Thunderbird
Problem: Response time for email while using IMAP in Thunderbird on Windows operating system is extremely slow. Solution: Making the following configu...

Outlook Web Access Only Light Version
User always receives the OWA Light version when logging into xmail.clemson.edu using Internet Explorer. In IE if you have not selected OWA light at lo...

HOW TO: Exchange - Delete and Recreate Outlookand#39;s OST File for Outlook 2007, 2010 and 2013
This guide explains how to delete and recreate your Outlook OST file in Outlook 2007, 2010 and 2013. This process is normally a good step to try if yo...

Outlook 2007 Configuration Instructions for Connecting to mail.clemson.edu
Setting up Microsoft Outlook 2007 for Clemson Email The following steps will walk you through configuring Outlook 2007 to check your Clemson Email acc...

Client Configuration - IMAP Access to Exchange via Outlook 2007 and 2010
The following instructions explain how to configure Outlook 2007 to check Exchange email using the IMAP protocol. Open your Outlook Account Settings b...

POP3 Access to Exchange
The following instructions explain how to configure Outlook 2007 to check Exchange email using the POP3 protocol. Open your Outlook Account Settings b...

HOW TO: Open Another Personand#39;s (SHARED) Exchange Contacts
This feature requires you to use a Microsoft Exchange account. You can quickly view another persons shared default Microsoft Exchange Contacts from th...

HOW TO: Sharing Outlook Distribution Lists by Email
If you have created a personal distribution list, you can share the list with colleagues by sending it to them in an email message. Sending a Distribu...

Overlay Calenders in Outlook 2007
What is calendar overlay Calendar overlay is a feature in Outlook 2007 that allows you to maximize your view of a calendar while still being able to e...

Using and Managing NetReg - Network Registrations
The Clemson NetReg system builds a dynamic table of workstation addresses and the users who register them. This ensures that there is a person that ca...

Set Up IMAP Access to Exchange via SeaMonkey
The following instructions explain how to configure SeaMonkey http://www.osalt.com/seamonkey to check Exchange email using the IMAP protocol. Open you...

Set Up Native File Access/Samba
The Novell native file access pack overcomes the need to install special client software on Windows, Macintosh, and UNIX systems for access to storage...

FTP to Your Storage Space using Fetch for Macintosh
Downloading and Installing the Software You can download Fetch from http://download.clemson.edu. On the lefthand menu, select MacOS to start. Then sel...

FTP to Your User Space
To connect to your user space on the network, you will need to install a FTP client. CCIT recommends using WSFTP. However, you may use any FTP client ...

HOW TO : Cleaning up your Windows system
You are returning to Clemson after a break and you are eager to get to work. But if your system is not up to par, you will lose a lot of productivity ...

Computer Security and Virus Protection
This help guide will show users how to update and maintain security on their personal workstations. Perform Windows Critical Updates and Service Packs...

HOW TO: My Windows computer has a Virus, What do I do?
First, Dont Panic Just follow the steps provided below and you should be able to clean the machine of the virus. Check for AntiVirus Protection Do you...

HOW TO: Access the Software Repository from Windows Vista
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Check here for a ...

HOW TO: Accessing the Software Repository from Your Mac
What is the Software Repository The s oftware repository is the drive where all of the software that Clemson has available is stored. Go to this link ...

How to create a Hard Drive diagnostic CD
If you suspect your hard drive is failing or if your computer is behaving erratically and you are away from Clemson here are the instructions to creat...

HOWTO: Sending LISTSERV Commands from Outlook
Summary: Some of the members of my list are not showing up correctly when I review the list. Solution: You are sending formatted email commands to the...

HOW TO: Certifying Clemson University CLEAR reports
The following instructions describe how to certify CLEAR reports at Clemson University: Go to: https://effort.app.clemson.edu/ Login using you employe...

HOW TO: Access Course Reports and Performance Dashboard
To access the Course Reports and Performance Dashboard, please follow the steps below: Log into Blackboard and select your Course. On the left side of...

HOW TO: Submit a Student Assignment in Blackboard
To submit an assignment in Blackboard, please follow the steps below: Login to Blackboard Learn. Select the Course From the Course Menu on the left si...

Blackboard Learn: Registering iClickers for Grade Center
In the old export from Blackboard the file was named gbexport. The naming convention has changed in Blackboard Learn causing issues with iClickers and...

HOW TO: View Student Email Addresses in Blackboard
To view student email addresses in Blackboard, please follow the steps below:If you are an instructor or a TA for a course, you can view students emai...

HOW TO: Create a Mailing List for Your iRoar Section in Course Central
To create an email distribution list for your iRoar section, please first navigate to Course Central and then follow the steps below: Navigating to Co...

HOW TO: Clear Web Browser Cache
How do I clear my web browsers cache, cookies, and historyFor instructions on clearing the cache of any browser, go to the following site and click on...

Trouble getting PeopleSoft Query to Download to Excel
If you are having trouble getting your PeopleSoft Query to download to Excel, there are 6 possible resolutions below. One of them should correct the i...

OVERVIEW : Summary of Warranty Information and Specifications of Laptops (2013-2014)
Here is a summary of links related to warranty and purchasing information: Dos and Donts of Buying Computershttp://www.clemson.edu/ccit/hardware/purch...

HOW TO: In Blackboard, is there a way to apply a curve across the board for all students without downloading and uploading?
Question: Is there a way to apply a curve across the board for all students without downloading and uploading Answer: There may be several ways to app...

Client Configuration - Exchange server for Outlook 2007 and 2010
Outlook Anywhere 2007 and 2010 Setup For on and off Campus. Step1: Make sure Outlook is closed, Step2: Go Start Settings Control panel 2a: If it has n...

How do I? : Exchange - Share folders with Outlook 2007, 2010 and 2013
Sharing Your Exchange Mail Folders Folder Sharing lets you give other Exchange users access to your mail folders. You specify which folder, and the le...

Client Configuration - Exchange Server for Apple Mail 4.2 (aka Mac Mail)
Configuring Apple Mail 4.2 also known as Mac Mail to Use the Clemson Exchange Server Apple Mail Client Setup Version 4.2, included in OSX10.6 Note: Th...

HOW TO: Connect to Exchange email using "Outlook Anywhere"
What is Outlook Anywhere Outlook Anywhere is a way of configuring Outlook to connect to Exchange whether it is on campus or off campus. This also mean...

Client Configuration - Exchange server for Outlook 2011 for Mac
Outlook 2011 for MacOS 10.6 Clean Install Step 1: Launch Outlook from you dock or the Applications folder on your Dock. Step 2: Select Add Account fro...

Client Configuration - Exchange IMAP Access for Outlook 2007 and 2010
IMAP Access to Exchange via Outlook Typically used as a sendonly account Step 1: Open your Outlook Account settings by: Control Panel Mail icon and cl...

How do I - Exchange - Export Mailbox data to a PST file with Outlook 2007, 2010 and 2013
Export your Exchange/Outlook Email to a .PST file. This article involves exporting copying the contents of a message folder or entire mailbox to a Per...

HOW TO: Rearrange Column Order in the Grade Center in a Blackboard course
To customize your column order in Grade Center, please follow the steps below: Note: The name fields in the Grade Center are static. If you have multi...

HOW TO: Open a Resource or Shared Calendar in Exchange
How to Connect a Shared Exchange Calendar Outlook 2010 1. In Outlook select the Calendar from the left Navigation Plane. 2. Click the Open Calendar bu...

HOW TO: Exchange - Request a resource calendar.
How to request a new Exchange resource calendar. Requesting a new Exchange resource calendar is a straight forward process. However, a bit of informat...

How Do I - Exchange - Force Update Your Local Copy of the Global Address Book (GAL)
How to force update your local copy of the GAL Global address book In Cached Exchange Mode, Outlook 2007, 2010 and 2013 downloads a local copy of the ...

HOW TO: Exchange - Schedule a Meeting with Outlook Using Clemson Exchange Resources
Schedule a Meeting with Outlook Using Clemson Exchange Resources This document applies to Microsoft Office Outlook 2007, 2010, 2013, and 2011 for Mac....

How Do I - Exchange - Share Contacts with Another Person in Clemsonand#39;s Exchange System.
How to Share Outlook Contacts with Another Person in Clemsons Exchange System A few notes for you to consider before starting. There are a few differe...

Installing Trend Micro Antivirus Software (Faculty and Staff)
If you have not already been contacted by your local support staff, or you dont feel comfortable installing software on your own, contact your local s...

Installing Trend Micro Antivirus Software (Students)
Students can install the Trend antivirus software themselves or visit our support center for assistance. Students may obtain both the Mac and Windows ...

HOW TO: Resolve the issue of No Sections Are Listed Under "Available Sections in Course Central"
To resolve the issue of no sections are listed under Available Sections in Course Central, please follow the instructions below: 1. Check iRoar sectio...

HOW TO: Link/Unlink iRoar Sections to a New/Existing Blackboard Course
To Link/Unlink iRoar Sections to a New/Existing Blackboard Course, you must first login to Course Central: Access Course Central through the Courses t...

HOW TO: Add a TA to Blackboard course
To add a TA to a Blackboard course in Course Central, please navigate to Course Central, and then proceed to the steps below. Navigating to Course Cen...

HOW TO: Add an Instructor to a Blackboard Course
To add an additional instructor to a Blackboard Course, please first login to Course Central and then follow the remaining steps below: Navigating to ...

ERROR: Adobe Connect Add-in Freezes during meeting
Problem: While participating or hosting an Adobe Connect meeting a blue spinning arrow appears. In some cases it appears as if the addin or the comput...

ERROR: Adobe Connect Meeting Recording is out of synch
Problem: When reviewing an Adobe Connect Meeting recording the audio is out of synch. Cause: This is usually caused when the Camera and Voice pod has ...

HOW TO: Change a Course Name on Blackboard
To change the Course Name in a Blackboard course, follow these steps:1. Login to Blackboard Learn and click on your course ID. 2. From the Course Mana...

HOW TO: Manage Owners and Members in a Workgroup
To manage owners and members in a Workgroup, please follow the instructions below: 1. Navigate to Group Central in one of the two following ways: A. N...

HOW TO: Email Students in Blackboard
To send an email within Blackboard, please follow these steps:Log in to https://bb.clemson.edu with your Clemson username and password and navigate to...

HOW TO: Create a Blackboard Announcement
To create an announcement in a Blackboard course, please follow the steps below: Login the Blackboard and navigate to your course. On the left hand si...

HOW TO: Set up a discussion forum and post a thread in a discussion forum
To setup a Discussion Board Forum:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Course menu, click Di...

HOW TO: Allow Students to See a Deployed Test in Blackboard
To allow students to see a test in Blackboard, please follow the steps below: There could be three reasons why a student is unable to see a test after...

HOW TO: Download Grade Center in Excel
To download Grade Center into Excel, please follow the steps below: Login to Blackboard and navigate to your course. From the Control Panel, click Gra...

Starting a Secure Hummingbird Session
Starting a Secure Hummingbird Session Clemson Universitys mainframe is configured to accept SSL connections. To increase security for mainframe users ...

HOW TO: Finding your Adobe Connect Recording
Finding your Adobe Connect Recording1. Open your web browser and navigate to the Adobe Connect Enterprise Manager https://connect.clemson.edu.2. Login...

Pharos Pop Ups not Displaying on Mac
PROBLEM: Sometimes documents do not submit properly to the campus printers, including the holmes honors printer, from Macs. The pop up asking users to...

How To: Download or Save an Adobe Connect Recording
NOTE: Once a Meeting has been deleted all Recordings and Content such as any Power Point files for that Meeting are also permanently deleted If you ma...

How To: Move Content from an Adobe Connect Meeting
If you uploaded any Content such as Power Point files to an Adobe Connect Meeting it can be moved from your meeting to your Adobe Connect Content fold...

ERROR: Adobe Connect Add-in will not install in Google Chrome browser
Problem: Google released Chrome 21 browser version 21.0.1180.60 on Windows on July 31. This new release of Chrome prevents the Adobe Connect AddIn fro...

HOW TO: Uninstalling Prior Versions of the LockDown Browser
If your operating system is Windows 7 32bit, you will see the following screen reminding you that a full installation is needed. To check your operati...

HOW TO: Download and Install the Respondus LockDown Browser
To install the Respondus LockDown Browser, please follow the steps below: First, click on this direct link: http://www.respondus.com/lockdown/download...

ERROR: Updating the Respondus LockDown Browser to version 1.0.5
Respondus released version 1.0.5 of the LockDown Browser in August 2012. Students will need the new version to complete an assessment and to avoid som...

OVERVIEW: Respondus LockDown browser
To discover what the Respondus LockDown Browser is, please read the description below: Respondus LockDown Browser is a custom browser that locks down ...

ERROR: computer freezes while running the Respondus LockDown browser
Issue: I started a test using the Lockdown Browser on my Windows XP home machine. The browser appeared to work correctly, so I attempted to exit the t...

ERROR: Floating Tools Donand#39;t Work or the Wrong Tool Starts
Floating Tools Dont Work or the Wrong Tool Starts http://www.smarttech.com/gb/Support/BrowseSupport/SupportDocuments/KB1/132647.aspx The files it asks...

HOW TO: Install SMART board or podium drivers
Download the Software: Open your web browser and navigate to the following web page:http://smarttech.com/us/Support/BrowseSupport/DownloadSoftware Fin...

ERROR: ECHO 360 - Server has not been defined
Option 1: Mac Open Echo 360 Personal Capture software. Click Go to My Recordings. Click the Echo Personal Capture Menu. Select Preferences. Click the ...

ERROR: Echo 360 - Echo has stopped working
Problem If you doubleclick on Echo 360 Personal Capture and you receive the error message Echo has stopped working. Resolution: There might be a corru...

ERROR: ECHO 360 - Windows Media Encoder 9 series could not be downloaded
Problem:When installed Echo 360 I receive the error message, Windows Media Encoder 9 could not be downloaded. Please check your internet connection an...

ERROR: ECHO 360 - no audio card present
1. Open Echo 360 Personal Capture software and receive an error message stating, There is no audio card present. The application must exit. 2. Click O...

ERROR: ECHO 360 - Unable to publish files to Echo 360 server
Problem:I recorded a lecture with Echo 360 Personal Capture, but when I tried to publish it, I got the message Error. Solution:Connect to Clemsons VPN...

ERROR: Echo 360 - application appears tiled/duplicate buttons
Problem: Buttons and Echo image appear tiled on the intro screen and once you access the software. Solution: Verify your font settings on your compute...

ERROR: Unable to Install Echo 360
Problem: I have tried downloading the Echo 360 software and it keeps telling me theres an error because The installer has insufficient privileges to a...

ERROR: Echo 360 - Dual Video Player Error
Summary: The Echo 360 Personal Capture Software installed successfully without any errors. Then I started my first capture. At the end of the capture,...

ERROR: MTU Size Error with VPN
Sometimes when connecting to the VPN, an error occurs referencing a problem with MTU size. Below is a guide to fix this problem to ensure the Anyconne...

HOW TO: Adobe Connect - Delete content from a meeting space
Question: How can I delete content that I uploaded from my Adobe Connect Meeting Space Answer: Part 1 If they are being used in a Share pod, then you ...

HOW TO: Delete content from the Share pod in an Adobe Connect meeting space
Problem: How can I delete files from the Share Pod in an Adobe Connect Meeting Space Solution: If the files are being used in a Share pod, then you ma...

HOW TO: Reports for Adobe Connect
Problem: How can the host see who has attended which classes online Solution: Yes, there is a way to see who attended your online session in your Adob...

HOW TO: Changing Presentations in an Adobe Connect Meeting
Problem: What is the easiest way to stop sharing a PowerPoint and start sharing a new one. Solution 1: Click the Stop Sharing button in the top right ...

HOW TO: How do students access my Adobe Connect meeting space
Problem: Are there any directions available to send users that are connecting to my Adobe Connect Online Classroom or Meeting space for the first time...

ERROR: Students cannot access Adobe Connect meeting space
Problem: Receiving error message, The host has ended this meeting whenever trying to access online course in Adobe Connect. Solution: The message rece...

HOW TO: Attend Adobe Connect meeting via smart phone
Problem: Adobe Connect participant needs access to meeting while on the road. Solution: If a participant has a smart phone, he/she will need to downlo...

HOW TO: retrieve chat history from an Adobe Connect class
Problem: Need to get the full chat history from a class created last fall in Adobe Connect. However, once in the chat room, the host is unable to see ...

CONFIG: Getting feedback and Echo in an Adobe Connect meeting
Problem: Issues with abnormal echo and sound looping in Adobe Connect. Audio setup wizard has been performed. Solution: There are a couple of things t...

HOW TO: Screen Sharing and the Presenter Only Area
Problem: Is there a way that, while in an Adobe Connect room, some users have access to see a shared screen while others do not but all can utilize th...

HOW TO: Presenter rights for Guest Speakers
Problem: If I grant a guest speaker presenter rights immediately before a meeting begins, and the visitor logs in, it works. However, the next time th...

HOW TO: Merge Adobe Connect recordings
Question: I have two expired recordings in Adobe Connect with two separate titles. Is it possible to attach one recording to the end of the other and ...

ERROR: Error when uploading PowerPoint files into Adobe Connect Meeting Space
Problem: Error when loading PowerPoint files into Adobe Connect Meeting space Solution 1: While Adobe Presenter 7 is compatible with the new PowerPoin...

HOW TO: Adobe Presenter ribbon in PowerPoint missing
Problem: The tab for Adobe Presenter is missing. Solution Part 1: Sometimes the Microsoft Office temporary files that work with Adobe Presenter become...

HOW TO: Checklist to prepare for Adobe Connect meeting
Problem: Is there any sort of checklist to use to prepare for an Adobe Connect meeting Solution: Yes. There is an example statement instructors can in...

ERROR: Issue with Share Pod info disappearing in Adobe Connect 8 recording that has been edited
Problem: I have a recording that I edited. The original version plays fine, but I needed to crop out some information at the beginning of the recordin...

ERROR: Adobe Connect recordings require login/Invalid user or password
Problem: I have linked up my Adobe Connect recordings for my students, but they are getting an error message Invalid user or password. when they try t...

HOW TO: Issues with Tablet Laptops and Adobe Connect recordings
Problem: There is an issue with widescreen tablet laptops. When the instructor flips their monitor and lays it flat on top of their keyboard to write,...

HOW TO: Audio Issues with meeting recordings
Problem: I am having trouble recording my Adobe Connect meetings. My voice keeps cutting out on the recording but it tests fine with the audio set up ...

HOW TO: Moving Adobe Connect recordings from one meeting space to another
Problem: I recorded my class, but was logged into the wrong meeting space. Can you move it to the right class Solution: No. We can move recordings fro...

HOW TO: Upload files into Adobe Connect content/collection area
Issue: How can I upload files to my Content Collection/Area in Adobe Connect Resolution: Follow the instructions in the Uploading Content to your Cont...

ISSUE: SMART software pen tool performs mouse actions when selected
Problem: Pen Performs mouse actions when pen tool is selected Solution: The flicks feature is turned on in the Windows 7 operating system. To turn thi...

HOW TO: Change the role of guest speaker from Participant to Host in an Adobe Connect Meeting
Problem: Faculty or nonfaculty guest speaker needs access to the Adobe Connect meeting space with host rights for a single session. Solution: There ar...

OVERVIEW: Who can create an Adobe Connect Meeting
Question: Who can create an Adobe Connect Meeting space Answer: Clemson University has a web conferencing tool called Adobe Connect which allows instr...

HOW TO: Share Word file in an Adobe Connect meeting
Issue: User would like to share a Microsoft Word file in Adobe Connect. Solution: In Adobe Connect, Microsoft Word files are not supported file types....

ERROR: Adobe Connect inking over documents is not working
Problem: There is an inking issue that seems to happen when steps are peformed in a certain order. These steps are: Share document Stop Sharing Share ...

OVERVIEW: Windows 8 and Adobe Connect
Question: What browsers are currently supported for Adobe Connect on a Windows 8 operating system Resolution: Please be advised that there are current...

HOW TO: Export a Test and Import a Test into Another Blackboard Course
To export a test from a Blackboard course: Login to Blackboard and navigate to your course. In the menu on the left, under Course Management: Control ...

HOW TO: Copy All Course Material From One Blackboard Course to Another
To copy course material from one course to another, please follow the steps below: Login to Blackboard and navigate to your course. In the menu on the...

HOW TO: Bulk Delete Course Material from a Content Area in Blackboard
To bulk delete all the course material from a content area, please follow the steps below: Login to Blackboard and navigate to your course. In the men...

HOW TO: Create a Question Set
A Question Set is a collection of questions retrieved from selected Tests and Pools. From this set, you specify how many questions to display. The spe...

ERROR: Issues with Adobe Connect Recordings
Problem:The latest Flash Player 11.4 introduced the following regressions in the playback of Adobe Connect Recordings: Crash when playing back recordi...

HOW TO: Decrease Course Quota
To reduce your course quota, you need to delete documents from the content area in your course and also delete them from the Course Content Collection...

HOW TO: Hide Courses in the My Courses Module in Blackboard
If you do not choose to view all of the courses listed for you in Blackboard, you can hide the courses. To hide courses, please follow the steps below...

WEAVEonline Contact Information
WEAVEonline is an assessment planning and reporting system. It is a proprietary system hosted by the vendor in Virginia. All inquiries relating to WEA...

ERROR: Echo 360 - Disk image couldnand#39;t be opened error -4960
Problem: When trying to install version Echo 360 Personal Capture 4.0 or earlier on a Mac OSX 10.8 with Mountain Lion you receive the following error ...

HOW TO: Access the Software Repository from Windows 7
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Check here for a ...

HOW TO: Locate the CCIT Support Center
The CCIT Support Center has a Help Desk available for all students, faculty, staff and community members to come for IT assistance. Located on the sec...

HOW TO: Request reactivation of an employee account (Temporary or Permanently)
ISSUE: User is an employee and needs to have their account reactivated. This could be for temporary access such as to retrieve emails or prolonged acc...

ERROR: Cannot install Microsoft Office on Windows 8 with a previous Office present
ISSUE: User is trying to install a version of Microsoft Office onto a computer running Windows 8. This computer already has a trial or full copy of a ...

HOW TO : Exchange - Share Secondary Calendar for Outlook 2010 and 2013
Sharing a Secondary Calendar In addition to your default Microsoft Office Outlook Calendar, you can create and share secondary Outlook calendars. Few ...

HOW TO: Add Authorized Users to TouchNet (to pay student bill)
In the situation that a person needs to log into your account to pay a bill, it is often preferred to only give them access to the bill paying system ...

HOW TO: Change or reset Google Apps (Clemson Gmail) password
Clemson contracts with Google to provide Google Apps accounts to all students, faculty and staff. These Google Apps accounts have Gmail, Drive, and ot...

HOW TO: Connect to the Clemson VPN (CUVPN)
Some Clemson programs and systems require that a computer be located on campus to function properly. To get around this, Clemson has implemented a Vir...

OVERVIEW: DreamSpark
What is DreamSpark : DreamSpark is a service provided by Microsoft to provide discounted or free software to students and instructors. These users mus...

ERROR: Cannot load some pages in iRoar
Problem: User can log into iRoar, but some pages within it do not load. Solution: Some pages within iRoar are on nonstandard ports. What this means is...

HOW TO: Google Apps (Clemson Email) in Outlook via IMAP
Configuring Outlook for Google Apps Enable IMAP in your Google Apps settings: 1 Sign into your Google Apps account Clemson Gmail 2 Click the gear in t...

HOW TO: Remove email forwarding to Google Apps email for graduated/past students (remove yourself from mailing lists)
For graduated/past students who want to remove themselves from the Clemson email lists: You can remove yourself from the email forwarding lists very e...

ERROR: Cannot Access iRoar (or one of its pages)
We apologize for any inconvenience you may be experiencing with iRoar. Below I will outline some simple directions to attempt to clear up this issue. ...

Windows XP - eduroam wireless setup
These instructions are for configuring wireless access to eduroam on Windows XP with Service Pack 2 or greater using the builtin wireless networking c...

Course ListServ Formula
The new ListServ construction for classes at Clemson follows this pattern: S1308CPSCAAAABBBCCCCClists.clemson.edu S 13 Current calendar year 08 Month ...

eduroam - Linux
Linux eduroam HOWTO These instructions assume the Gnome desktop shipped with many common Linux distributions. To join eduroam with the Gnome windowing...

HOW TO: Connect to eduroam on a Chromebook
In order to log onto a Chromebook you will need an internet connection. 1. Open the dropdown menu next to Select a network 2. Choose eduroam and the J...

HOW TO: Create an Extra Credit Column and Include It in the Total Column in Grade Center
If the extra credit will be applied as a part of the Total score for the entire semester rather than just one test or assignment, you will need to cre...

HOW TO: Prevent Students from Creating or Editing Their Own Groups
To prevent students from creating or editing a group, please follow the steps below: Login to Blackboard and navigate to your course. In the course me...

HOW TO: Delete Echo 360 Recordings from the Server
To delete an Echo recording: Login to echo.clemson.edu On the Echoes tab, select the checkbox for the recordings you want to delete Then scroll down t...

HOW TO: Download your content from the Echo360 Lecture Capture server
1. Login to http://echo.clemson.edu using Clemson University credentials. 2. Navigate to the Echoes tab to find Available Echoes 3. Hover your mouse o...

HOW TO: Print out the Photo Class Rolls in Blackboard
To print out Photo Class Rolls in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. In the left hand menu un...

HOW TO: Allow Extended Time on a Test for a Student
To allow extended time on a test for a student, please follow the steps below: Login to Blackboard and navigate to your course. Click on the content w...

HOW TO: Update the Name of a Test
To update the name of a test, please follow the steps below: Login to Blackboard and navigate to your course. Click on the content area where the test...

HOW TO: Manage Group Memberships in Blackboard
To manage group memberships in Blackboard, please follow the steps below: Login to Blackboard and navigate to your course. In the menu on the left han...

HOW TO: Basic Commands for Owners of LISTSERV Mailing Lists
These are the basic and usually only commands that any list owner will need to manage their list. The commands include looking at your list, adding a ...

Ensemble videos not working/not loading
Back in December 2013, System Administrators updated our Ensemble media server. This update broke the embed code for Ensemble videos. Below are two op...

HOW TO: Access the U: Drive Off-Campus
To resolve this issue, please complete the following steps: Log into your Blackboard account. From the tabs listed across the top of the page, select ...

HOW TO: Fix Photo Class Rolls That Appear Grey
To resolve this issue, please complete the following steps: Go to the main page of your course and find the orange copy dialog bar at the top of the f...

HOW TO: Set Up Devices On Clemsonand#39;s Network
The first thing to note is that while devices such as laptops, tablets, and smartphones are able to connect to Clemsons wireless network eduroam, alte...

HOW TO: Manually Enter an Override Grade in the Grade Center
To manually override a students grade in the Grade Center, complete the following steps: 1. To enter a grade, click on the action link in the students...

HOW TO: Create an assignment in Blackboard
You can create an assignment in Blackboard using the following steps:1. In the course menu, click on Content or the name of the content area for your ...

HOW TO: Create a visitor userid
To create a visitor ID:1. Log into Blackboard and click on the Home tab.2. Under the CU Faculty and Staff Resources module, click on Visitor Userid Re...

ERROR: You must adjust Safariand#39;s security preferences to allow Flash content from this domain to work properly
Problem : When you use the Adobe Connect Addin on Mac OS X 10.9, 10.8, or 10.7 with Safari 6.1 or 7, you see the following message: You dont have the ...

HOW TO: Upload an Adobe Presenter zip file to Blackboard
Steps to Upload an Adobe Presenter zip file to Blackboard 1. Open the Blackboard Learn course. 2. In the Control Panel of the course, click on Content...

HOW TO: Customize and Design a Blackboard Course
To customize and design a Blackboard course, please follow the instructions below: Login to Blackboard with your Clemson username and password. Naviga...

HOW TO: Edit the Test Description or Instructions in a Blackboard Test
To edit the test description or instructions in a test, please follow the steps below: Login to Blackboard and navigate to your course. Click on the C...

HOW TO: Create Test Statistics in the Grade Center in Blackboard
To get statistical data on test questions, go to the Full Grade Center. 1. Hover over the column heading to see the arrow and click on it to access th...

HOW TO: Copy a Test
To create a copy of the test, please follow the steps below: Login to Blackboard and navigate to your course. In the Control Panel of the course, clic...

HOW TO: Unarchive Echo 360 recording
Unarchive Echo 360 Recording 1. Open a web browser and navigate to http://echo.clemson.edu 2. Login with your Clemson username and password 3. On the ...

HOW TO: Reassign your Echo 360 recording to a current term
To reassign an Echo 360 recording to a current term: 1 Open your web browser 2 Navigate to http://echo.clemson.edu 3 Login with your Clemson username ...

ERROR: Adobe Connect Add-in crashing on Mac with Maverick and Safari
Problem: When you try to adjust the volume in an Adobe Connect meeting on a computer with Mac OSX 10.9.5 using Safari the Adobe Connect addin crashes....

HOW TO: View Changes Made to the Blackboard Menu
To view changes made to the Blackboard menu, please follow the steps below: Open your Internet browser and navigate to bb.clemson.edu Login with your ...