Full Listing

Password Resets for Students
If you need the password reset for your student account, please bring a picture ID, preferably your Tiger1 card, to the CCITSupport Center.The Suppor...

Password Reset From Abroad
We realize a phone call might not be convenient or very expensive. If you can answer the following questions correctly, we will reset your student pas...

Xbox 360 Network Registration
To set up your Xbox to work on the campus network, please follow the instructions below. Go to: http://netreg.clemson.edu/. Select Add Registration. ...

How to: Unable to delete message in web mail
SYMPTOMS: Canand39t use Clemsonand39s web mail client to clean out messages because user has exceeded disk quota or does not have enough space left to...

Password Reset for Employees
If you need the password reset for youremployee account, please bring a picture ID card, preferably your Tiger1 card, to the CCIT Support Center betwe...

HOW TO: Accessing the Software Repository from Your Mac
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Go to this linkf...

Trouble getting PeopleSoft Query to Download to Excel
If you are having trouble getting your PeopleSoft Query to download to Excel, there are 6 possible resolutions below. One of them should correct the i...

HOW TO: Access the Software Repository from Windows Vista
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Check here for a ...

Installing Trend Micro Antivirus Software (Faculty and Staff)
If you have not already been contacted by your local support staff, or you donandrsquot feel comfortable installing software on your own, contact you...

Exchange Setup on Motorola Droid
This solution guide applies to devices running Android 2.0. At the home screen, click on the email icon. Type in your CU employee email address and pa...

Accessing the U drive off campus
You can access your personal U: drive over the Internet through Clemsons MyCLE/Blackboard portal. On the MyCLEmson tab look in the CU Applications and...

HOW TO : Network Registration for Playstation 3
The Play Station 3 is not able to use the EduRoam wireless network, because they do not support the WPA2Enterprise security used at Clemson University...

Installing Trend Micro Antivirus Software (Students)
Students can install the Trend antivirus software themselves or visit our support center for assistance. Students may obtain both the Mac and Windows...

Outlook 2007 Configuration Instructions for Connecting to mail.clemson.edu
Setting up Microsoft Outlook 2007 for Clemson Email The following steps will walk you through configuring Outlook 2007 to check your Clemson Email acc...

HOW TO: Create a new Blackboard Learn Course in Course Central
Creating a new Blackboard Learn Course in Course Central To create a new Blackboard Learn course in Course Central: Under the Course Central tab, clic...

HOW TO: Access the Software Repository from Windows 7
What is the Software Repository The software repository is the drive where all of the software that Clemson has available is stored. Check herefor a f...

Email Phishing Attempt Response
Thank you for notifying us. The email yousent us was not sent by Clemson and is a phishing attempt to gain access to your Clemson credentials.The Clem...

Connect to Clemson Guest Wireless Network
Clemson Guest Wireless Solution Clemson now has a guest wireless solution broadcasted as clemsonguest for all campus guests to have Internet access wh...

ERROR: Webmail over quota solution
If your webmail is over quota and is causing messages to be bounced back to senders, you may find that you are unable to delete messages to free up sp...

How-To: Setup Webmail on Android 4.0+
HOWTO: Setup Clemson University webmail on Android OS 4.0 1 Open the applications panel by tapping the apps button at the bottom of the screen. 2 Open...

HOW TO: Connect to the Clemson VPN (CUVPN)
Some Clemson programs and systems require that a computer be located on campus to function properly. To get around this, Clemson has implemented a Vir...

How To: Life-time of account after graduation
SYMPTOMS: How long does my student account remain active after graduation RESOLUTION: Your account will remain active for six months after you last ta...

SOLUTION: Accessing g.clemson from China
While in China, users may have trouble accessing Google Apps for Education. It does NOT work to bring up http://mail.g.clemson.edu/, http://www.g.clem...

HOW TO: Transfer all emails from Webmail to Google email account
When switching from a Clemson webmail account to the Clemson Google Apps for Education account, it may be desirable to transfer old emails which were ...

Set Up Native File Access/Samba
The Novell native file access pack overcomes the need to install special client software on Windows, Macintosh, and UNIX systems for access to storag...

Recommended laptop information for 2013-2014
Recommended laptops: Clemson University provides official laptops recommendations to ensure that students can run all necessary software for their cla...

Getting started with BlackBerry
BlackBerry basics A BlackBerry is a handheld wireless device created by Research in Motion RIM that reads email and calendars from enterpriseclass ema...

HOW TO: Add an additional instructor to my Blackboard course
Navigating to Course Central 1. Two ways to access: A. Navigate to http://central.clemson.edu. B. Alternatively, it can be accessed through Blackboard...

HOW TO: Change or reset Google Apps (Clemson Gmail) password
Clemson contracts with Google to provide Google Apps accounts to all students, faculty and staff. These Google Apps accounts have Gmail, Drive, and ot...

How do I change my Outlook/Exchange password?
Exchange passwords are syncand39d with Novell eDir account passwords. Please notify the user that if their password is changed for Exchange, all other...

HOW TO: Add a TA to my Blackboard course
A TA can be added to a Blackboard course in Course Central. Navigating to Course Central1. Two ways to access: A. Navigate to http://central.clemson.e...

HOW TO: Create a new workgroup
To create a new workgroup, you will need to use Group Central.1. Group Central can be accessed in two ways: A. Navigate to https://central.clemson.edu...

HOW TO: Install SMART board or podium drivers
Download the Software: Open your web browser and navigate to the following web page:http://smarttech.com/us/Support/BrowseSupport/DownloadSoftware Fin...

HOW TO: Delete an Adobe Connect meeting
Problem: How to delete an Adobe Connect Meeting Solution: NOTE: The original Host who created the Meeting is the only one who can delete a Meeting. N...

HOW TO: Connect to Eduroam, the Clemson University Wireless Network
What is Eduroam Eduroam is Clemsonand39s official wireless network. By connecting, you gain access to Clemsonand39s internal network and to the intern...

HOW TO: Google Apps (Clemson Email) in Outlook via IMAP
Configuring Outlook for Google Apps Enable IMAP in your Google Apps settings: 1 Sign into your Google Apps account Clemson Gmail 2 Click the gear in t...

HOW TO: Set up or configure Email Accounts and update email forwarding settings
The email forwarding tool can be accessed several ways on the Clemson website: Click on the direct link: http://www.clemson.edu/ccit/emailforwarding/ ...

ChemDraw Site License for Clemson University
SYMPTOMS: Do we have Site License for ChemDraw for Campus RESOLUTION: Yes, we do, as confirmed by the CCIT License Office on May 13, 2008. Here is the...

Google Apps says username/password fail even when its known to be correct
Sometimes, usually after someone attempts to reset his or her google apps password, Gmail will fail to log in with the new password. When the user fir...

ERROR: Cannot Access iRoar (or one of its pages)
We apologize for any inconvenience you may be experiencing with iRoar. Below I will outline some simple directions to attempt to clear up this issue. ...

Solution: Quota Issues
SYMPTOMS: How much user space does my U: drive have How do I increase my quota What does Over Quota mean RESOLUTION: Each student is given 100MB of us...

Borrowing Projectors and Other A/V Equipment
Projectors and other A/V equipmentare available for loan fromroom 83 in the PandA Building. The phone number is 6565144 for more information....

Setting up Authentication for Sending Email
Laptop users should set up their mail client to authenticate to Clemsonand39s mail server when sending mail. This will eliminate the need to switch to...

HOW TO: Clear Web Browser Cache
How do I clear my web browserand39s cache, cookies, and history For instructions on clearing the cache of any browser, go to the following site and cl...

Client Configuration - Exchange Server for Apple Mail 4.2 (aka Mac Mail)
Configuring Apple Mail 4.2 also known as Mac Mail to Use the Clemson Exchange Server Apple Mail Client Setup Version 4.2, included in OSX10.6 Note: T...

HOW TO: Add Webmail to Outlook 2007, 2010 or 2013 as an IMAP account
IMAP Access to Mail Server via Outlook step by step: This solution guide explains how to add an IMAP account to Outlook. It covers Outlook 2007, 2010 ...

HOW TO: Manage owners and members in a workgroup
You will need to access Group Central to manage owners and members.Navigating to Group Central1. Two ways to access: A. Navigate to http://central.cle...

How do I email my students within Blackboard?
To send an email within Blackboard, follow these steps:Log in to https://bb.clemson.edu with your Clemson username and password and navigate to your ...

ERROR: Webmail Over quota
Please follow these instructions to reduce the Webmail quota: 1 Click on OPTIONS link 2 Click on FOLDER PREFERENCES link. 3 Under SPECIAL FOLDER OPTIO...

ERROR: ECHO 360 - Server has not been defined
Option 1: Mac Open Echo 360 Personal Capture software. Click Go to My Recordings. Click the Echo Personal Capture Menu. Select Preferences. Click the ...

HOW TO: Adobe Presenter ribbon in PowerPoint missing
Problem: The tab for Adobe Presenter is missing. Solution Part 1: Sometimes the Microsoft Office temporary files that work with Adobe Presenter becom...

How to install SPSS
SPSS is a statistical application that is now site licensed. The following are instructions on how to install SPSS on a Windows Workstation. 1. Go to ...

Google Apps for Education email client.
QUESTION: What is the Google Apps for Education email client ANSWER: Google Apps for Education email client is a Googlepowered email service. The serv...

Using Listservs
All CU listserv email lists will recognized your Exchange account as an alias for your useridclemson.edu account. Thus, you can send email to a CU Lis...

SAS 9.2 Install on Windows XP or Vista without Novell
When installing SAS 9.2 on a Windows XP or Vista system, use the Map Network Drive option to mount softwaregs05software to R:. Next, use the CUInstall...

Outlook Anywhere 2007 Quick Settings –For on and off Campus
Outlook Anywhere 2007 Quick Settings andndashFor on and off Campus. Step1: Make sure Outlook is closed. Step2:Go Start Settings Control panel 2a: If i...

Setting Clemson as Safe Sender in Outlook 2007
Setting Clemson as a Safe Sender in Outlook 2007 or Entourage Instructions for Outlook 2007 Outlook 2007 may move some legitimate Clemson email into t...

Client Configuration - IMAP Access to Exchange via Outlook 2007 and 2010
The following instructions explain how to configure Outlook 2007 to check Exchange email using the IMAP protocol. Open your Outlook Account Settings ...

FTP to Your Storage Space using Fetch for Macintosh
Downloading and Installing the Software You can download Fetch from http://download.clemson.edu. On the lefthand menu, select MacOS to start. Then se...

OMR Cover Sheet Guide
An OMR Cover Sheet is required when using the SIG Test Grading Program. It is a purple scantron sheet that it used to mark the key for tests as well a...

Exempting a Grade
With Blackboard Learn, you can exempt an individual grade. This would be useful in situation where you would like to drop a low quiz score or for som...

Blackboard Learn: Registering iClickers for Grade Center
In the old export from Blackboard the file was named gbexport. The naming convention has changed in Blackboard Learn causing issues with iClickers an...

Blackboard Learn: Security Warning
Issue: I am in Blackboard Learn and every time I navigate to another screen I get a Security Warning asking me if I want to view only the web page co...

Creating a Mailing List for your iRoar Section in Course Central
Creating a Mailing List for your iRoar Section in Course Central To create an email distribution list for your iRoar section: 1. In the Courses area o...

Client Configuration - Exchange server for Outlook 2011 for Mac
Outlook 2011 for MacOS 10.6 Clean Install Step 1: Launch Outlook from you dock or the Applications folder on your Dock. Step 2: Select andldquoAdd Ac...

HOW TO: Download your content from the Echo360 Lecture Capture server
1. Login to http://echo.clemson.edu using Clemson University credentials. 2. Navigate to the Echoes tab to find Available Echoes 3. Hover your mouse o...

HOW TO: Link an iRoar section to a Blackboard course in Course Central
You can link an iRoar section or multiple sections to a Blackboard course using Course Central. Navigating to Course Central1. Two ways to access: A. ...

I am working on entering student grades, but do not want them to see the column until I have completed entering all student grades. How would I do that?
To hide a column in the Grade Center from student view:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the ...

When I try to upload documents to my Blackboard course, I get this response "Action not complete: Adding the selected content to the specified folder causes the folder to exceed its quota." Could you please advise?
Instructors and TAs, when you get this message, you will need to contact Blackboard Support ithelpclemson.edu/8646563494 and a Blackboard Support Agen...

HOW TO: Create a manual column or remove a column in the Grade Center
To create a grade column:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Control Panel, click on the Gr...

ERROR: Adobe Connect Add-in will not install in Google Chrome browser
Problem: Google released Chrome 21 browser version 21.0.1180.60 on Windows on July 31. This new release of Chrome prevents the Adobe Connect AddIn fro...

ERROR: Updating the Respondus LockDown Browser to version 1.0.5
Respondus released version 1.0.5 of the LockDown Browser in August 2012. Students will need the new version to complete an assessment and to avoid som...

ERROR: Adobe Connect recordings require login/Invalid user or password
Problem: I have linked up my Adobe Connect recordings for my students, but they are getting an error message Invalid user or password. when they try ...

OVERVIEW: CCIT Software Center information and installation
The CCIT Software Center is a program implemented to ease the install of many common software programs on the Windows operating system. Once the softw...

HOW TO: Remove email forwarding to Google Apps email for graduated/past students (remove yourself from mailing lists)
For graduated/past students who want to remove themselves from the Clemson email lists: You can remove yourself from the email forwarding lists very e...

Windows XP - eduroam wireless setup
These instructions are for configuring wireless access to eduroam on Windows XP with Service Pack 2 or greater using the builtin wireless networking c...

HOW TO: Delete Echo 360 Recordings from the Server
To delete an Echo recording: Login to echo.clemson.edu On the Echoes tab, select the checkbox for the recordings you want to delete Then scroll down t...

Microsoft Word : Spelling and Grammar check is skipping parts of a document
In Microsoft Word 2007: Go to Review Set Language and uncheck the box by Do not check spelling or grammar. In Microsoft Word 2010 or 2013: Click on th...

Help Desk response for students who have forgotten their password
I have forgotten my password and would like to reset it. I would like to get my password reset. If you are not in the Clemson area Greenville or furth...

Login Errors With Skillport
SUMMARY: Problems logging into skillport SOLUTION: Users must login through Clemsons SkillPort portal. To access the portal, the user must use one of ...

U:\ Drive Access using FTP
Students and employees can access their personal files on the U: drive via the FTP protocol. Information about configuring a FTP Client to connect to ...

Polycom/Video Conferencing
Help Desk Action: ETS provides some level of support for this equipment including reserving of the facility for academic courses and other meetings. D...

Google Apps for Education account after leaving the University.
SYMPTOMS: What will happen to my Google Apps for Education account when I leave the University RESOLUTION: When students or employees are no longer en...

How to: Access Google Apps for Education from the Internet.
SYMPTOMS: Can a user access Google Apps for Education from anywhere on the Internet RESOLUTION: It has been reported that people located in countries ...

What is Exchange ActiveSync?
Exchange ActiveSync allows PDAs to synchronize data with Exchange mailboxes. The synchronization of email, calendar, and Contacts requires a PDA that ...

In Microsoft Outlook or Exchange, how do I address email?
In Outlook or Exchange, you can address email one of two ways: Enter an address in the To... field of the message creation window. Select recipients f...

Setup iPrint
This document explains how to configure a workstation to utilize iPrint for queue based secured printing. Novell iPrint provides the means to transfor...

Requesting a Netware Printer Queue
Every Department should have at least one Network Laser Printer. Things needed: 1. Network laser printer 2. Preinstalled Ethernet card 3. Ethernet cab...

Creating a Send Only Account in Outlook 2007
This Solution Guide will guide you through the creation of a send only mail account in Outlook 2007 Windows: 1. Open Outlook and navigate to Tools Acc...

Notification of Absences Module in MyCLE
Students may now send a notice electronically to their professors of either an anticipated or unanticipated absence through MyCLE/Blackboard. With the...

How do I send an email message to a group of people?
Summary: How do I send an email message to a group of people Solution: On most email systems, you can put several addresses on the To: line. For some ...

stop recurring crashes in Word and possibly Outlook
Solution 32248 solves the immediate problem of word crashing, but what if the problem keeps returning First, do as 32248 says: 1: logoff close all Off...

What time did I sign up for a laptop workshop?
If you have already registered for a laptop workshop and would like to see what time it is scheduled for, you view this information from the registrat...

CONFIG: Fix slow IMAP access from Thunderbird
Problem: Response time for email while using IMAP in Thunderbird on Windows operating system is extremely slow. Solution: Making the following configu...

HOW TO: Exchange - Delete and Recreate Outlook’s OST File for Outlook 2007, 2010 and 2013
This guide explains how to delete and recreate your Outlook OST file in Outlook 2007, 2010 and 2013. This process is normally a good step to try if yo...

HOW TO: My Windows computer has a Virus, What do I do?
First, Donand39t Panic Just follow the steps provided below and you should be able to clean the machine of the virus. Check for AntiVirus Protection D...

Course Central Overview
View Attached PDF. KEYWORDS: Course Central Blackboard Class Overview...

OVERVIEW : Summary of Warranty Information and Specifications of Laptops (2013-2014)
Here is a summary of links related to warranty and purchasing information: Doand39s and Donand39ts of Buying Computershttp://www.clemson.edu/ccit/har...

Client Configuration - Exchange IMAP Access for Outlook 2007 and 2010
IMAP Access to Exchange via Outlook andndash Typically used as a sendonly account Step 1: Open your Outlook Account settings by: Control Panel Mail i...

How Do I - Exchange - Share Contacts with Another Person in Clemsonand#39;s Exchange System.
How to Share Outlook Contacts with Another Person in Clemsonandrsquos Exchange System A few notes for you to consider before starting. There are a fe...

ERROR: Adobe Connect Meeting Recording is out of synch
Problem: When reviewing an Adobe Connect Meeting recording the audio is out of synch. Cause: This is usually caused when the Camera and Voice pod has ...

How do I change a course name in a Blackboard course?
To change the Course Name in a Blackboard course, follow these steps:1. Login to Blackboard Learn and click on your course ID. 2. From the Course Mana...

HOW TO: Set up a discussion forum and post a thread in a discussion forum
To setup a Discussion Board Forum:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Course menu, click Di...

HOW TO: Upload a course syllabus and other content to Blackboard
To upload a course syllabus:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course on the Home page or Courses tab.2. From...

Where do I grade assignments that have been submitted?
You can access student submissions through the Grade Center. You have the option to download the filesindividually or all at once.1. Login to Blackboa...

I have created a test and deployed it in my Blackboard course, but the students cannot see it. What has happened?
There have been 3 cases where this problem has occurred. Case 1: The test is not made available to students yet.1. Go to the content area where the te...

ERROR: Could not find language file
Problem: I am running Windows 7 with Firefox 13.0.1 and I am trying to login to an Adobe Connect meeting space. When I click login, I get the followin...

Pharos Pop Ups not Displaying on Mac
PROBLEM: Sometimes documents do not submit properly to the campus printers, including the holmes honors printer, from Macs. The pop up asking users to...

ERROR: ECHO 360 - no audio card present
1. Open Echo 360 Personal Capture software and receive an error message stating, There is no audio card present. The application must exit. 2. Click O...

ERROR: Echo 360 - Dual Video Player Error
Summary: The Echo 360 Personal Capture Software installed successfully without any errors. Then I started my first capture. At the end of the capture,...

HOW TO: Add a co-host to a meeting space in Adobe Connect
Problem: Adding Users to a meeting space Solution: 1 Open Adobe Connect Enterprise Server https://connect.clemson.edu 2 Login 3 Click the Meetings li...

HOW TO: Change a meeting expiration date
To change a meeting expiration date: 1 Open your web browser and navigate to http://connect.clemson.edu 2 Login with your username and password. 3 Cli...

ERROR: Issues with Adobe Connect Recordings
Problem:The latest Flash Player 11.4 introduced the following regressions in the playback of Adobe Connect Recordings: Crash when playing back recordi...

HOW TO: Hide courses on the My Courses module in Blackboard
If you do not choose to view all of the courses listed for you in Blackboard, you can hide the courses. 1. Under the Home tab, click the wheel icon in...

iRoar Financial Aid Tab Not Displayed or Available
From iroar.clemson.edu, are you logging in as an applicant or a newly accepted student The financial aid tab does not show when logged in as an applic...

How to install Blackboard Mobile Learn onto Kindle Fire
Can the Blackboard Mobile Learn be installed on a Kindle Fire Blackboard Mobile Learn can be installed since the Kindle Fire uses the Android OS. The ...

HOW TO: Documentation for Eduroam, Google Apps and Exchange setup on Mobile Devices
ISSUE: User has a new mobile device and would like to connect it to their Google Apps email, their Exchange email, or to the Eduroam wireless network....

CONFIG: Configure Webmail to properly display HTML formatted emails
ISSUE: Emails are cutoff, formatted improperly or display code instead of message text when viewed in webmail at webmail.clemson.edu . SOLUTION: To ai...

ERROR: Cannot install Microsoft Office on Windows 8 with a previous Office present
ISSUE: User is trying to install a version of Microsoft Office onto a computer running Windows 8. This computer already has a trial or full copy of a ...

HOW TO: Add Authorized Users to TouchNet (to pay student bill)
In the situation that a person needs to log into your account to pay a bill, it is often preferred to only give them access to the bill paying system ...

HOW TO: Hard network settings reset in Apple iOS
Sometimes it is necessary to perform a complete reset of network settings on an iOS device. This includes ipod touches, iphones and ipads. This will r...

HOW TO: Basic Commands for Owners of LISTSERV Mailing Lists
These are the basic and usually only commands that any list owner will need to manage their list. The commands include looking at your list, adding a ...

Convert Pegasus Mailboxes to Outlook Using Transend
Summary: Convert Pegasus Mailboxes to Outlook Using Transend Solution: Requirements: Transend Migrator Outlook 2007 must be the default mail client 1....

Convert Pegasus Address Books to Outlook with Transend Migrator
Summary: Convert Pegasus Address Books to Outlook with Transend Migrator Solution: Requirements: Transend Migrator Outlook 2007 must be the default ma...

UserId Not Working
SYMPTOMS: Sorry. Authentication Failed error I need a UserID RESOLUTION: When the Authentication Failed message is received either the login name or t...

Solution: Password is not the right length
SYMPTOMS: Password is too short or too long Canand39t access the mainframe Canand39t access Student Information System SIS RESOLUTION: The most likely...

Blocked Email Extensions
For security reasons, the university currently blocks email attachments with certain extensions. Below are a list of the 56 extensions blocked by Clem...

Yes, the lab supports USB keys.
Yes, all DCIT labs support USB keys of almost every make and model....

Size of the U: Drive
SUMMARY: Size of the U: Drive SOLUTION: By default a studentand39s U: drive is 100 Mb, and an employeeand39s drive should be 200 Mb....

What is the F: Drive in Netware Mappings?
SUMMARY: What is the F: Drive in Netware Mappings SOLUTION: The F: Mapping is old leftover from the old days of Novell. Basically it was used to run t...

SkillSoft Course Manager login error
SUMMARY: SkillSoft Course Manager login error SOLUTION: Due to the fact that a passthrough is used to pass valid Clemson users from the SkillPort logi...

Java error with IE 7
SUMMARY: Java error with IE 7 SOLUTION: Reset Advanced IE options. Tools Internet Options Advanced Tab Click Reset Button. This disables all addons in...

Basic Unix Commands
SUMMARY: Basic Unix Commands SOLUTION: cd change directory ls list the contents of the directory rm remove file/directory mkdir make a new directory m...

Summary of MacOS Support for Campus Users
SUMMARY: Summary of MacOS Support for Campus Users SOLUTION: Clemson Universityand39s support for Mac users is growing. Although we do not have the Ma...

Apple Representative Support for Students
SOLUTION: Apple Representative Support for Students SUMMARY: Here is the information regarding the Apple Student Reps. Their names are Lindsay Harrisl...

MyCLE leave correction
SUMMARY: MyCLE leave correction SOLUTION: Leave corrections will still need to be entered manually in the system by Leave Administrators. This process...

Steps for using the Mainframe to add Owners or Members
SYMPTOMS: User is requesting instructions on how to access the mainframe and add Owners TAand39s or Members to his/her course. RESOLUTION: 1 Download ...

Using WebDrive to connect to the Clemson Network
Follow the link below for instructions on how to download and install Webdrive. This link also contains instructions on how to connect WebDrive to you...

Access to share drive using webdrive
create a new site: Site Name S:drive Site address ftp://ftpnetware.clemson.edu Username .userid.firstletter.students.clemsonu or .userid.firstletter.e...

Unable to send or receive ZIP files in email
SYMPTOMS: ZIP and some other attachments are removed from messages. Instead, the following alert shows up in the email message: WARNING: This email ha...

Sending Plain Text Using Outlook 2007
In Outlook 2007, do the following to send messages as plain text: While the new, blank message is open, click on the OPTIONS menu. This will bring up ...

Using OWA to send email as plain text
When starting Outlook Web Access OWA, you are given the choice to log in using a premium or a basic version of OWA. Select the basic version to send e...

Opening a SPSS file in SAS
SUMMARY: Opening a SPSS file in SAS SOLUTION: In order to open an SPSS file in SAS, the user needs to convert the SPSS file to a portable file in the ...

Breeze Meeting (aka Breeze Live)
SUMMARY: Breeze Meeting aka Breeze Live SOLUTION: Response to requester: Weand39re forwarding your information on to the folks who support Breeze. Tha...

HOW TO: Disabling the "Secure and Nonsecure" security pop-up message
SYMPTOMS: The default security settings in Internet Explorer result in users repeatedly seeing a message asking if they want to display both secure an...

Apple License and Software Maintenance
SYMPTOMS: What are the terms for licensing for Apple How do I order the Apple software What is EVLA What are advantages for using the EVLA What is AMP...

Fetch License
SYMPTOMS: What is Fetch What are terms of the Site License for Fetch on Campus How do I register Fetch Who can use the Fetch software RESOLUTION: Lice...

Explanation of a computerand#39;s clock speed.
Computers use an internal clock to synchronize all of their calculations. The clock insures that the various circuits inside a computer work together ...

Explanation of the term BIOS
BIOS is an acronym for Basic Input/Output System. It is the boot firmware program on a PC, and controls the computer from the time you start it up unt...

Explanation of the term RAM
RAM stands for Random Access Memory. RAM provides space for your computer to read and write data to be accessed by the CPU central processing unit. Wh...

Instructions for cleaning a computer mouse.
Computer mice using a ball and roller construction can become difficult to control precisely if the rollers become coated with grime. Note: Some mice ...

How To: In Microsoft Exchange, how do I send and reply to messages?
SYMPTOMS: How to send and reply to messages in Microsoft Exchange RESOLUTION: Composing a new message From the Compose menu, select New Message. A New...

Request for DE Program Info
Response to User: Thank you for your interest in Distance Education at Clemson University. Our Distance Education group will followup with you to get ...

How to: How do I report a false negative to Proofpoint?
SYMPTOMS: Sometimes Proofpoint misses spam messages, and at the moment thereand39s no automated method of reporting these false negatives to the syste...

How to: Additional help for a Google Apps for Education account.
Where can a user find additional help and information RESOLUTION: CCIT has documentation for many of the different features of the Google Apps account...

How to: Junk email and abuse reporting in Google Apps for Education.
SYMPTOMS: How does a user report junk email or account abuse RESOLUTION: A user should use the Report Spam button to let Google know if they received ...

How to: Find other Clemson University email addresses.
SYMPTOMS: How do users find other CU email addresses RESOLUTION: Users can utilize the Clemson Phonebook http://phonebook.clemson.edu/ to find other C...

Reflecting a name change in a Google Apps for Education account.
SYMPTOMS: How can a user reflect a formal name change within a Google Apps for Education account RESOLUTION: Students need to formally change their na...

How to: Ensure secure data on a shared or public computer with a Google Apps for Education account.
SYMPTOMS: How does a user ensure that their data stays secure when using a shared or public computer RESOLUTION: Just closing the Web browser e.g. Int...

How to: Disable Google Apps for Education account.
SYMPTOMS: How do I disable my account RESOLUTION: Go to Email Control Forward Panel http://www.clemson.edu/emailforwarding and remove the check from t...

Eligibility to participate in Google Apps for Education service.
SYMPTOMS: Who is eligible to participate in the Google Apps for Education service RESOLUTION: Google Apps for Education accounts are available to: All...

HOW TO: Virtual Classroom and Chat windows do not open
SYMPTOMS: Iand39m trying to access a virtual classroom or chat session from offcampus, but receive an error message or a blank window. RESOLUTION: The...

HOW TO: Visitor IDs password reset
SYMPTOMS: User requests reset of visitor ID password for blackboard use RESOLUTION: Help Desk Agent Action: move ticket to ETSBB queue ETS action: wil...

Distance Education - request for information
Help desk solution Hello, Mr customer name. We have received your request and are sending you info on the courses offered through our Distance Educati...

In Outlook 2003 or 2007, what is AutoComplete Addressing?
Outlook 2003 or 2007 come with an addressing feature called AutoComplete, which is turned on by default. AutoComplete remembers addresses you have rec...

Using Outlook, searching the Global Address List using my IMAP account, what "unavailable critical extension” mean?
You may experience problems using Microsoft Outlook 2003 0r 2007 when browsing an LDAP serverand39s address book with more than 5,000 entries. Due to ...

How to fix an "exceeding" or "over size limit" message In Microsoft Outlook 2002 and 2003 for Windows
An error message such as your mailbox is over its size limit indicates that you have exceeded your Exchange server quota. You can check your disk quot...

In Microsoft Outlook 2003 and 2007, what is AutoArchive, and how do I use it?
AutoArchive is a feature in Outlook that moves old mail and other items to a separate personal folder .pst file on your computerand39s hard drive, or ...

How do I archive/restore archived email messages in Outlook (manually)?
To archive email manually: 1. On the File menu, click Archive. 2. Specify whether to archive all folders using Microsoftand39s AutoArchive settings th...

Imaging a PC with Ghost
Introduction Ghost is used to backup and restore computers. Ghost is best suited for labs where there are a large number of identical machines. Ghost ...

How do I add an additional mailbox to an existing Outlook profile
1. From Outlook, rightclick on the name of your mailbox then left click on Properties for Mailbox Last, First . . . . Depending on the version of Outl...

How do I find the current size of an Exchange mailbox using Outlook?
1. From Outlook, rightclick on the name of the mailbox then leftclick on Properties. . . 2. Click on the Folder Size . . . button. 3. You will now see...

How do I export mail from Outlook?
Use the Import/Export Wizard to export items from Outlook. The advantage of importing and exporting data using the Import/Export Wizard is that it sav...

Can I export contacts from Outlook?
First, create a new folder for the contacts you want to export. 1. On the File menu, point to new, and then click Folder. 2. Type a name for the folde...

HOW TO: Visitor Idand#39;s- time extension.
SYMPTOMS: How do I extend visitor id RESOLUTION: Response to the requester. By default, visitor userid will expire 180 days from the date of creation....

WebDrive Setup
This document was created to outline the steps to install WebDrive for the PC. As always, any problems, questions, or comments about this document can...

Drive Letter Listings
These are the drive letters that CCIT knows about and are mapped via the EMPLOYEE and GROUPIFS Login Scripts in the EMPLOYEE container. Please avoid u...

Surplus Procedures for PCs and Macs
This guide describes how to remove all data from computer before going to surplus. Windows Erase Procedure Follow the steps below to completely remove...

Corrupt File in Word
Try closing and reopening in Wordpad or Notepad. See this link as useful reference. http://word.mvps.org/FAQs/AppErrors/CorruptDoc.htm...

Corrupt Password Reset Procedure
Recently, there have been issues when employees try to reset their Novell passwords. It appears that the password has become corrupted. Symptoms of pa...

Instructions for Summer Camp Misc Account logins
This document was created to outline the steps on how to logon to a PC with a miscellanous account. As always, any problems, questions, or comments ab...

Instructions for Setting up BlackBerry Desktop Manager
1. Run the BlackBerry Desktop Software installer from the CD that came with your device or from the campus share drive at S:SoftwareInstallBlackBerryD...

Light indicators on IBM Thinkpads
A. Power on Circled sideways Z The computer is on and ready to use. This indicator stays lit even when the computer is in standby mode. B. Battery sta...

IBM Laptop will not turn on
Occasionally a user will accidentally try to plug something into the wrong port especially headphones into USB and it will turn the motherboard off un...

Set Outlook 2007 as the Default Mail Client
To use Aid4Mail or Transend Migrator, Outlook 2007 needs to be the default mail application. Here are the instructions to achieve this: 1. Open Outloo...

Change the Default Outlook Profile or Prompt on Opening
This Solution Guide will show you how to change the Outlook profile permanently or have it prompt you each time it opens. This is assuming you have mu...

Creating an Exchange Account in Evolution
This Solution Guide will show you how to set up an Microsoft Exchange account: 1. Open the Evolution Account Assistant and click Forward. 2. Fill in y...

Recovering and Re-Import Offline files from Outlook 2007
Recovering Offline files from Outlook and reimport Outlook 2007: First, we need to get outlook running without any concern for the Exchange server com...

In Microsoft Word why isnand#39;t the "Categories" field available when I import my Outlook contacts list?
When you use the Microsoft Outlook Contact list as a data source for a Microsoft Word 2000, 2002, 2003 or 2007 mail merge, the Outlook Categories fiel...

How to import address information from an Excel workbook into my Contacts list in Microsoft Outlook
Follow the steps below to import Excel data into Outlook: 1. Arrange the Excel data in the traditional database format i.e., give each column field ti...

What are phishing scams and how can I avoid them?
Phishing explained Phishing scams are typically fraudulent email messages appearing to come from legitimate enterprises e.g., your university, your In...

Setting Clemson as Safe Sender
Setting Clemson as a Safe Sender in Outlook 2007 Outlook 2007 may move some legitimate Clemson email into the Junk Email Folder. To prevent this, you ...

WebDrive - A Desktop Alternative to MyFiles
WebDrive is an alternative away of accessing files in your Novell U: drive. It gives you the ability to access and transfer files as easy as accessing...

In Microsoft Active Directory, What Are Security and Distribution Groups?
In Microsoft Active Directory, when you create a new group, you must select a group type. The two group types, security and distribution, are describ...

In Outlook, how do I make changes to the contents of a folder (such as the Contacts list) for a group or departmental Exchange account when user is not the owner in Outlook
The owner of a group or departmental Exchange account can give certain other individuals in the group or department permissions on that account, allow...

When I use Outlook Web Access to make new calendar appointments, why do they not appear on my Outlook calendar later?
When using Outlook Web Access OWA to make calendar appointments, you must save them while in the New Appointment window. Otherwise, you will not see t...

In Outlook, how do I delete the addresses that automatically appear in the "To:", "Cc:", or "Bcc:" fields?
Outlook autocompletes frequently used email addresses or aliases that is, addresses or aliases you enter repeatedly are cached and appear automaticall...

In Outlook, what are the Reading Pane, and AutoPreview?
Note: When using the Preview or Reading Pane, you can view information about a name in the From:, To:, or Cc: field by doubleclicking the name. Readin...

In Microsoft Outlook, how do I move one or more messages to another folder?
In Microsoft Outlook, you have two options for moving messages from one folder to another. You can use your mouse to drag messages into another folder...

Migrating non-primary Eudora address books Into Outlook/Exchange with Transend
Alternate address books are stored in /Eudora/Nickname, and can be selected instead of nndbase.txt in Transend. Full instructions can be found at: htt...

If my name is hidden from the Global Address List, can I use Outlook Web Access to access my Exchange mailbox?
The system that Outlook Web Access OWA uses for name resolution will not connect a hidden recipient to a username. As a result, if you have your name ...

Outlook Delegation (Proxy)
Your calendar is part of the set of data that is stored on the Exchange Server. This configuration allows other users to see your busy and free times....

Outlook Storage/Archiving
There are many methodologies for storing and archiving your mail. Within Outlook, archiving includes offloading your calendar entries, tasks and notes...

In Microsoft Outlook, how can I print my Calendar?
Outlook for Windows 1. Click the Calendar icon on the Outlook Bar or Folder List. 2. From the File menu, select Page Setup, and choose a print style f...

In Microsoft Exchange, how do I allow others to read or create items in a folder on my account or view othersand#39; accounts?
Giving others access to my folders First, make certain that you have given the other user permission to access the specific folder in your mailbox as ...

In Microsoft Outlook, how can I categorize my Contacts and send email using the categories?
If you want to send email to or arrange meetings with people on your Contacts list without using your Personal Address Book or personal distribution l...

Outlook Mail Format
There are several mail formats available for composing messages in Outlook. Some mail clients e.g. Eudora have issues with receiving mail in formats o...

In Outlook for Windows, how do I make other users delegates so that they can send email on my behalf?
In Outlook for Windows, if you have an Exchange mailbox, you can allow another user within your Exchange organization to send email messages on your b...

HOW TO: Setup instructions for Webmail and Exchange in Mozilla Thunderbird
Mozilla Thunderbird is an email client similar to Outlook that can be used to access your Clemson email accounts. Below is a guide on configuring Thun...

Maximum .PST size
The max file size for a Outlook .PST file is 3.8GB, then the export utility asks if you want to continue. If you do then it starts a new PST file with...

Sending Email from Exchange/Outlook Using a List as the FROM: Address
Summary: Sending Email from Exchange/Outlook Using a List as the FROM: Address Solution: For Outlook 2007: 1. Open a new message. 2. Click on the OPTI...

Creating a Distribution list from Word in Outlook 2007
Summary: Creating distrubution lists from word in outlook Solution: 1. Open your word document and select all and copy 2. Open a new mail in Outlook, ...

Connecting to a Shared Calendar in Outlook 2007
Summary: Connecting to a Shared Calendar in Outlook 2007 Solution: 1. In outlook select the Calendar from the sidebar. 2. Select the option for open a...

Exchange - User Name Change Not Reflected in Outlook
Summary: User name change not reflected in Outlook Solution: After a username has been changed by CCIT staff, for that change to be seen by the actual...

Redirect in Outlook
Summary: Redirect in Outlook Solution: Note: This method does not work exactly like Eudoraand39s redirect. The end effect will be that the message sti...

Convert Pegasus Mailboxes to Outlook Using Aid4Mail
Convert Pegasus Mailboxes to Outlook Using Aid4Mail Requirements: Transend Migrator Outlook must be the default mail client 1. Open Pegasus Mail. 2. C...

Converting Eudora Mailboxes to Outlook Using Transend Migrator
Summary: Converting Eudora Mailboxes to Outlook Using Transend Migrator Solution: Requirements: Transend Migrator Outlook must be the default mail cli...

Convert Eudora Address Books to Outlook with Transend Migrator
Summary: Convert Eudora Address Books to Outlook with Transend Migrator Solution: Requirements: Transend Migrator Install information here Outlook mus...

Why does my OWA session time out?
Summary: Why does my OWA session time out Solution: As a security measure, Outlook Web Access OWA will automatically disconnect after 15 minutes of in...

Using your Contacts Address Book
Summary: Using your Contacts Address Book Solution: Your local address book, Contacts acts very similarly to the Global Address List. When you are add...

In Microsoft Outlook, what is a profile?
A profile is where your copy of Microsoft Outlook saves user configuration settings. If you need to use Outlook on your computer to check several diff...

In Outlook for Windows, how can I recall, replace, or resend a message?
If you accidentally send an incorrect message, you can easily send out a second, revised version. In some circumstances, you may also be able to recal...

How do I? : Mac - Outlook / Entourage - Out of Office Assistant
Entourage 2004 is no longer supported by Clemson Exchange servers. According to the Microsoft Office 2004 for Mac Resource Kit, Entourage does not sup...

With a BlackBerry, how do I wirelessly reconcile the folders from my mailbox?
In order to take full advantage of the features offered in the BES BlackBerry environment, you should make sure you have the latest software on your d...

Command-line switches for Outlook 2007
To use a commandline switch in Outlook 2007, follow these instructions: 1. From the Start menu, select Run... . 2. In the Open: field, type the comple...

In Outlook for Windows, how do I add an attachment to an item or mail message?
Follow the steps below to attach a file or mail message to an Outlook item e.g., an appointment request or email message. Attach a file to a message o...

Using Outlook, what is the limit to the number of addresses I can have in a personal distribution list?
The maximum number of contacts that can be added to a personal distribution list within the Outlook Address Book is roughly 60 to 120. The range deriv...

In Microsoft Outlook, how do I delete an attachment without deleting the message?
Outlook for Windows 1. Launch Outlook, and from the Inbox, open the message containing the attachment you want to delete. 2. Rightclick the attachment...

Why doesnand#39;t my name appear in the Exchange Global Address List, even though I have a valid CU email address?
At Clemson University, if your name does not appear in the Exchange server Global Address List GAL, your address may have been temporarily dropped fro...

ERROR: In Microsoft Outlook or Exchange, What Does the Error Message "Cannot find mailbox location" Mean?
Symptom: The error message Cannot find mailbox location means that your Exchange or Outlook client was not properly logged out before the Exchange se...

Is there an alternative to using Outlook to check my Exchange mailbox?
If you have difficulties using Microsoft Outlook to check your Exchange mailbox, you can use the Outlook Web Access OWA page. To do this, connect to t...

In Outlook, how can I send mail from a departmental mailbox?
Note: The instructions in this document do not apply to versions of Outlook for Mac OS. In Outlook, it is possible for you to change the From: field o...

With a BlackBerry, how do I search for an address in the Exchange GAL?
In order to take full advantage of the features offered in the BES BlackBerry environment, you should make sure you have the latest software on your d...

What is a BlackBerry, and how does it work?
The BlackBerry is a wireless personal digital assistant PDA that can send and receive email and other data and browse the web over a cellular network....

In Outlook, how do I forward multiple messages?
In Outlook, you can forward several messages at the same time to a single user or a group of users. To do so, follow these steps: 1. Select the messag...

In Microsoft Outlook, how do I print a phone list from my Contacts list?
Note: This does not apply to versions of Outlook for Mac OS. To print a phone list using your Outlook Contacts: 1. Open your Contacts folder. From the...

In Outlook, how do I create a nickname for addressing email messages?
In Outlook, you can use the Full Name field in your Contacts to create a nickname that you can use instead of a full name or email address for address...

In Microsoft Outlook, how do I export email messages to a text file?
To export Outlook messages to a text file, follow the steps below: 1. From within Outlook, from the list of messages in the right pane, select the mes...

Previous student needs transcript
If you have not attended Clemson in the lastyear, then you will be unable to log in to SIS to get an unofficial transcript. You will need to request a...

Outlook canand#39;t connect to mail server
Employee user cannot connect to the Exchange server using Outlook. The authentication box displays cumail1username. Solution: Change cumail1username t...

SPSS error 7002 specific symptom 26
Entered on 11/07/2008 at 15:52:29 by Jordan Harmon:SPSS will not open, it gives error number 7002 specific symptom 26 You must contact SPSS Tech supp...

Fix for issue regarding word and vista crashing when word is open
1. Close all office programs 2. Delete the following registry key: HKEYCURRENTUSERSoftwareMicrosoftOffice12.0WordData 3. Restart Word. It should take ...

Canand#39;t run or uninstall iTunes
User cannot open or uninstall iTunes. When trying to launch iTunes, the user gets an error that says This action is only valid for products currently ...

SkillPort Elearning IP Address Ranges
Entered on 03/06/2009 at 15:36:50 by Kathy E Wright: Vendorresponse:THREADID:1758832 SkillPort uses standard HTTP ports HTTP 80 and HTTPS 443 as liste...

Outlook - use commas between recipients
If you want to use commas instead of semicolons between recipients in an email in Outlook 2007, here is how to do it: Go to tools and options choose e...

Install Matlab on Linux Operating System
HOW TO: Install Matlab on Linux Operating System Select Matlab from the Clemson University software repository located athttp://www.clemson.edu/ccit/h...

PowerPoint Presentations Not Displaying Correctly on Wide Screen Projectors in Classrooms
SUMMARY: PowerPoint Presentations Not Displaying Correctly on Wide Screen Projectors in ClassroomsSYMPTOMS: As wide screen projectors areplaced in cla...

Allowing Policy Exemption to Microsoft Office Documents created Prior to Word 2003
This is a description on two methods to allow the Registry policy exemption in All versions of Windows for Word 2003. This will allow you open up docu...

Install Clemson Custom Holidays in Outlook 2007
Install Clemson Custom Holidays andndashin Outlook 2007. Step 1: Close your Outlook completely. Copy the following to Windowandrsquos StartRunprogramf...

How to Open a Shared Contact in Exchange
Open another personand39s Exchange Contacts This feature requires you to use a Microsoft Exchange account. You can quickly view another personand39s s...

Networking service not running
Student was unable to access the Internet, and opening the Network and Sharing center gave an error message about the service not being started or bei...

Novell DLL error - canand#39;t log in to laptop
When starting up, laptop gets an error message that NWGINA.DLL failed to load and the only option is to restart the computer. The fix: Reboot in Safe ...

Outlook Web Access Only Light Version
User always receives the OWA Light version when logging into xmail.clemson.edu using Internet Explorer. In IE if you have not selected OWA light at lo...

Using and Managing NetReg - Network Registrations
The Clemson NetReg system builds a dynamic table of workstation addresses and the users who register them. This ensures that there is a person that c...

Set Up IMAP Access to Exchange via SeaMonkey
The following instructions explain how to configure SeaMonkey http://www.osalt.com/seamonkeyto check Exchange email using the IMAP protocol. Open you...

HOW TO: How to Create Rules in Outlook
In this walkthrough, we will take a look at how you can better manage your email by having incoming mail automatically moved into separate folders bas...

Displaying Proofpoint Quarantine Digests in Web Mail
Depending upon your Clemson web mail settings, Proofpoint spam quarantine digests may not display correctly. If your quarantine digest displays witho...

POP3 Access to Exchange
The following instructions explain how to configure Outlook 2007 to check Exchange email using the POP3 protocol. Open your Outlook Account Settings ...

HOW TO: Open Another Personand#39;s (SHARED) Exchange Contacts
This feature requires you to use a Microsoft Exchange account. You can quickly view another personand39s shared default Microsoft Exchange Contacts f...

HOW TO: Sharing Outlook Distribution Lists by Email
If you have created a personal distribution list, you can share the list with colleagues by sending it to them in an email message. Sendinga Distribu...

Overlay Calenders in Outlook 2007
What is calendar overlay Calendar overlay is a feature in Outlook 2007 that allows you to maximize your view of a calendar while still being able to e...

Emergency Text Messaging
Rave Wireless Clemson University has purchased the Rave Wireless system to assist in alerting the Clemson campus of emergency situations that affect ...

Drive Letter Mappings for Windows-Based Machines
These are the standard drive letter mappings for Windowsbased machines. They are mapped via the EMPLOYEE and GROUPIFS Login Scripts in the EMPLOYEE c...

Logging into a PC with a MISC account
This document was created to outline the steps on how to logon to a PC with a miscellaneous account. As always, any problems, questions, or comments ...

HOW TO: Install Novell Client 4.91 SP2
The Novell Client can be installed in two different ways. There is a self extracting zip that is configured properly to install the client. These ins...

FTP to Your User Space
To connect to your user space on the network, you will need to install a FTP client. CCIT recommends using WSFTP. However, you may use any FTP client ...

Install and Use WebDrive to access your U: Drive
This guide will help you set up WebDrive so that you can access your U: drive space, for a more generalized guide that can help you ftp todifferent s...

HOW TO : Cleaning up your Windows system
You are returning to Clemson after a break and you are eager to get to work. But if your system is not up to par, you will lose a lot of productivity...

Computer Security and Virus Protection
This help guide will show users how to update and maintain security on their personal workstations. Perform Windows Critical Updates and Service Pack...

About Clemsonand#39;s VirusList
Why have a VirusList As a result of mass infections from worms spreading on campus and exploiting Microsoft vulnerabilities, Clemson has instituted a ...

How to create a Hard Drive diagnostic CD
If you suspect your hard drive is failing or if your computer is behaving erratically and you are away from Clemson here are the instructions to creat...

A Best Practices Guide for Computer Security
Security is a part of our every day thinking in this day and age. Clemson University takes security seriously and wants our users to be vigilant and ...

Mail Servers for Local ISPs
ATandT Worldnet mailhost.worldnet.att.net BellSouth mail.lig.bellsouth.net Carolina Online mail.carol.net Charter mail.charter.net Compuserve mail.com...

Blocked E-mail Extensions Extensions
CCIT Client Support For security reasons, the university currently blocks email attachments with certain extensions. Below are a list of the 56 extens...

HOWTO: Sending LISTSERV Commands from Outlook
Summary: Some of the members of my list are not showing up correctly when I review the list. Solution: You are sending formatted email commands to th...

HOW TO: Certifying Clemson University CLEAR reports
The following instructions describe how to certify CLEAR reports at Clemson University: Go to:https://effort.app.clemson.edu/ Login using you employe...

Blackboard: Access Performance and Course Statistics
Question: Do we still have access to Performance Dashboard and Course Statistics Answer: Yes. The links to both are located in the Control Panel unde...

Blackboard: Archive my Course
Question: How do I archive my course site Answer: We recommend you to archive your course site regularly and keep those archives as backups.To backup...

How To: Submit an assignment in Blackboard Learn
To submit an assignment: Login to Blackboard Learn. Select the content area from the Course Menu that contains the Assignment. Click the name of the A...

Blackboard: Copy a specific document or folder
Question: How can I copy over a specific document or folder Answer: Documents and folders can be easily copied from course to course in Blackboard. O...

HOW TO: List all of my students in Blackboard
How can I see my students email addresses If you are an instructor for a course or a TA, you can view your students email addresses by either of the t...

Blackboard Learn: Grade Center Missing Instructorand#39;s Scrollbars
Issue: The scroll bars for the grade center are not displaying for the instructor and they are not able to view all of their students and / or grade ...

Navigating To Course Central
Navigating to Course Central Course Central can be accessed by navigating to the following URL: http://central.clemson.edu . Alternatively, it can be ...

HOW TO: Unlink your iRoar Sections from your Blackboard Learn Course
Unlinking your iRoar Sections from your Blackboard Learn Course Please note that for the first 2 weeks of each semester, instructors will be able to u...

Add A New Status To a Saved Search
To Edit Saved Searches in TigerTracks: 1. Login to TigerTracks and hover your mouse over the andlsquoAdvancedandrsquo link just under the andlsquoSear...

HOW TO: Change Displayed Name in Clemsonand#39;s Webmail
You can customize your displayed name in Clemsonand39s web mail http://webmail.clemson.edu. This is the portion of the name displayed in the FROM: fi...

VBS Run Problem or SolidWorks Install Problem
Problem: VB Scripts wonand39t run for an install. Solution: If VB Scripts wonand39t run for an install then download the file attached to this articl...

HOW TO: Set up Blackboard to Allow Students to See Their Test Responses
Question: My students took an exam in Blackboard last week. Iand39ve now graded the exam but they canand39t see their responses. How do I need to set...

HOW TO: In Blackboard, is there a way to apply a curve across the board for all students without downloading and uploading?
Question: Is there a way to apply a curve across the board for all students without downloading and uploading Answer: There may be several ways to ap...

Client Configuration - Exchange server for Outlook 2007 and 2010
Outlook Anywhere 2007 and 2010 Setup andndashFor on and off Campus. Step1: Make sure Outlook is closed, Step2: Go Start Settings Control panel 2a: If...

How do I? : Exchange - Share folders with Outlook 2007, 2010 and 2013
Sharing Your Exchange Mail Folders Folder Sharing lets you give other Exchange users access to your mail folders. You specify which folder, and the le...

HOW TO: Connect to Exchange email using "Outlook Anywhere"
What is Outlook Anywhere Outlook Anywhere is a way of configuring Outlook to connect to Exchange whether it is on campus or off campus. This also mea...

HOW TO : Exchange - Share Secondary Calendar for Outlook 2010 and 2013
Sharing a Secondary Calendar In addition to your default Microsoft Office Outlook Calendar, you can create and share secondary Outlook calendars. Few ...

How do I? : Exchange - Add Emails to Safe Senders List Outlook 2007 and Outlook 2010
Safe Senders List modification in Outlook 2007 and 2010. Outlook 2007 Step 1: In Outlook 2007 on the Tools menu, click Options. Step 2: On the Prefer...

How do I - Exchange - Export Mailbox data to a PST file with Outlook 2007, 2010 and 2013
Export your Exchange/Outlook Email to a .PST file. This article involves exporting copying the contents of a message folder or entire mailbox to a Per...

Blackboard Learn: Customizing Your Grade Center
The name fields in the new Grade Center are static. If you have multiple columns for grades, a slider will appear at the bottom of the grade center t...

HOW TO: Open a Resource or Shared Calendar in Exchange
How to Connect a Shared Exchange Calendar Outlook 2010 1. In Outlook select the Calendar from the left Navigation Plane. 2. Click the Open Calendar b...

List of Supported Exchange Clients - OS X, Windows, Linux, Mobile
As of 6/2013 Client setup documentation can be found athttp://www.clemson.edu/ccit/emailaccounts/email/exchange/ClientSetup/index.html Exchange Mail C...

HOW TO: Exchange - Request a resource calendar.
How to request a new Exchange resource calendar. Requesting a new Exchange resource calendar is a straight forward process. However, a bit of informat...

How Do I - Exchange - Force Update Your Local Copy of the Global Address Book (GAL)
How to force update your local copy of the GAL Global address book In Cached Exchange Mode, Outlook 2007, 2010 and 2013 downloads a local copy of the...

HOW TO: Exchange - Schedule a Meeting with Outlook Using Clemson Exchange Resources
Schedule a Meeting with Outlook Using Clemson Exchange Resources This document applies to Microsoft Office Outlook 2007, 2010, 2013, and 2011 for Mac....

Laptop Service and Repair
In order for CCIT to perform services where we would have to check in your laptop such as reimaging/reinstalling the operating system, resolving a har...

HOW TO: Set up a Blackboard course to add course content
You can use Course Central to create your Blackboard course. Navigating to Course Central1. Two ways to access: A. Navigate to http://central.clemson....

ERROR: I mistakenly linked my iRoar section to a wrong Blackboard course, how do I unlink it?
Please note that for the first 2 weeks of each semester, instructors will be able to unlink Blackboard courses. After that, they will have to be unlin...

HOW TO: Print out the Photo Class Rolls in Blackboard
Steps to print out the photo class rolls: Open the Blackboard course. In the Control Panel, click on Course Tools, then Photo Class Roll. While the ph...

ERROR: No sections are listed under "Available Sections in Course Central"
1. Check iRoar section information to verify that you are listed as the primary instructor. 2. If you are not listed as the primary instructor, contac...

Error: I do not see students in my Blackboard course, what is happening?
Reasons 12: 1. You have not linked your Blackboard Course with an iRoar section. Most Common 2. Your iRoar sections are linked to the wrong course. Ve...

HOW TO: How to link iRoar sections to a new or existing Blackboard Course
There are 2 ways to access Course Central to link your iRoar sections to a new or existing Blackboard course. 1. Access Course Central through the Cou...

ERROR: Adobe Connect Add-in Freezes during meeting
Problem: While participating or hosting an Adobe Connect meeting a blue spinning arrow appears. In some cases it appears as if the addin or the comput...

ERROR: I am on the class list, but when I log into Blackboard, I do not see my Blackboard course, what shall I do?
In Blackboard, there are two places where you should be able to see a list of your courses:1. The Home tab in the My Courses module.2. The Courses tab...

My course is unavailable, how do I change this to make it available to students?
To make a Blackboard course available, follow these steps:1. From the Control Panel of your course, click on Customization.2. Click on Properties.3. C...

How do I create an announcement in a Blackboard course?
To create an announcement in a Blackboard course, follow these steps:Log in to https://bb.clemson.edu with your Clemson username and password and navi...

How do I create an assignment for students to submit their work in a Blackboard course?
To create an assignment:1. Login to Blackboard Learn at https://bb.clemson.edu with your Clemson username and password, and navigate to your course.2....

If I have students submit an assignment on Blackboard electronically, is it possible for me to make comments and/or mark up their work electronically and post feedback for them in Blackboard?
You can grade and post feedback for studentand39s assignments in Blackboard. Here are the steps:1. Login to Blackboard Learn at https://bb.clemson.edu...

How do I download the Grade Center in Excel?
You can download grades to Excel by following these steps:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From t...

How do I upload my grades to Blackboard? What file format does Blackboard use to upload grades?
To upload grades to the Grade Center:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Control Panel, cli...

How do I change the order of columns in the Grade Center on Blackboard?
To manage columns in the Grade Center:1. Login to Blackboard Learn at https://bb.clemson.edu and navigate to your course.2. From the Control Panel, cl...

Users unable to access Library databases and electronic journals - does not include My Library Account
As it is set right now a lockout occurs after 4 invalid attempts. When more than that occurs the software will also lockout the IP address where the ...

HOW TO: Set up a folder for groups to submit documents
For students within groups to submit documents, set up a folder for each group using adaptive release. The following steps will assist you: 1. Click o...

Installing and Configuring Respondus - Instructor install
Follow the instructions in the Installing and Configuring Respondus document to install Respondus on your computer. You will need the following infor...

HOW TO: Upload files into Adobe Connect content/collection area
Issue: How can I upload files to my Content Collection/Area in Adobe Connect Resolution: Follow the instructions in the Uploading Content to your Con...

Starting a Secure Hummingbird Session
Starting a Secure Hummingbird Session Clemson Universityand39s mainframe is configured to accept SSL connections. To increase security for mainframe ...

HOW TO: Finding your Adobe Connect Recording
Finding your Adobe Connect Recording1. Open your web browser and navigate to the Adobe Connect Enterprise Manager https://connect.clemson.edu.2. Login...

HOW TO: When creating a test, I click on Number of Questions to display in a random block, nothing happenss. How do I adjust that number?
Issue: I was creating a test with some random blocks of questions and wanted to indicate the Number of questions to display in the random block out of...

HOW TO: Create an Extra Credit column in the Grade Center
To create and include extra credit columns in studentsandrsquo final scores, follow these steps: 1. Click on Create Column in the Grade Center of the ...

How To: Download or Save an Adobe Connect Recording
NOTE: Once a Meeting has been deleted all Recordings and Content such as any Power Point files for that Meeting are also permanently deleted If you ma...

How To: Move Content from an Adobe Connect Meeting
If you uploaded any Content such as Power Point files to an Adobe Connect Meeting it can be moved from your meeting to your Adobe Connect Content fold...

HOW TO: Copy a podcast from one Blackboard course to another course
Option 1: Create a Campus Pack podcast from the content area of the course where you want to copy a podcast 1. Go to Content area.2. Go to Tools tab, ...

HOW TO: Uninstalling Prior Versions of the LockDown Browser
If your operating system is Windows 7 32bit, you will see the following screen reminding you that a full installation is needed. To check your operati...

HOW TO: Downloading and Installing the Respondus LockDown Browser for Windows
To install the Respondus Lockdown Browser:1.Open your web browser and navigate to the Clemson Respondus LockDown Browser webpage. 2. Click Respondus L...

HOW TO: Downloading and Installing the Respondus LockDown Browser for Mac
To install the Respondus Lockdown Browser:1.Open your web browser and navigate to the Clemson Respondus LockDown Browser webpage. 2. Click the Respond...

OVERVIEW: What is the Respondus Lockdown browser?
What is the Respondus LockDown Browser Respondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard. When...

ERROR: computer freezes while running the Respondus LockDown browser
Issue: I started a test using the Lockdown Browser on my Windows XP home machine. The browser appeared to work correctly, so I attempted to exit the t...

ERROR: Floating Tools Donand#39;t Work or the Wrong Tool Starts
Floating Tools Donand39t Work or the Wrong Tool Starts http://www.smarttech.com/gb/Support/BrowseSupport/SupportDocuments/KB1/132647.aspx The files i...

ERROR: Echo 360 - Echo has stopped working
Problem If you doubleclick on Echo 360 Personal Capture and you receive the error message Echo has stopped working. Resolution: There might be a corru...

ERROR: ECHO 360 - Windows Media Encoder 9 series could not be downloaded
Problem:When installed Echo 360 I receive the error message, Windows Media Encoder 9 could not be downloaded. Please check your internet connection an...

ERROR: ECHO 360 - Unable to publish files to Echo 360 server
Problem:I recorded a lecture with Echo 360 Personal Capture, but when I tried to publish it, I got the message Error. Solution:Connect to Clemsonandrs...

ERROR: Echo 360 - application appears tiled/duplicate buttons
Problem: Buttons and Echo image appear tiled on the intro screen and once you access the software.Solution:Verify your font settings on your computer....

ERROR: Unable to Install Echo 360
Problem: I have tried downloading the Echo 360 software and it keeps telling me thereandrsquos an error because andldquoThe installer has insufficient...

Exchange Setup Android 4.0+
HOW TO: Setup Exchange Mail on Android 4.0 To Begin, navigate to the phone setting by opening the apps tab and then selecting the settings app. From w...

ERROR: MTU Size Error with VPN
Sometimes when connecting to the VPN, an error occurs referencing a problem with MTU size. Below is a guide to fix this problem to ensure the Anyconne...

HOW TO: Mac OS users unable to import PowerPoint presentations into SMART Notebook software
Problem: Mac OS Users are unable toImport PowerPoint presentations into theSMART Notebook application. Solution: To save your presentation as a PDF fi...

HOW TO: Adobe Connect - Delete content from a meeting space
Question: How can Idelete content that I uploaded from my Adobe Connect Meeting Space Answer: Part 1 If they are being used in a Share pod, then you ...

HOW TO: Delete content from the Share pod in an Adobe Connect meeting space
Problem: How can I delete files from the Share Pod in an Adobe Connect Meeting Space Solution: If the files are being used in a Share pod, then you m...

HOW TO: Reports for Adobe Connect
Problem: How can the host see who has attended which classes online Solution: Yes, there is a way to see who attended your online session in your Ado...

HOW TO: Changing Presentations in an Adobe Connect Meeting
Problem: What is the easiest way to stop sharing a PowerPoint and start sharing a new one. Solution 1: Click the Stop Sharing button in the top right...

HOW TO: How do students access my Adobe Connect meeting space
Problem: Are there any directions available to send users that are connecting to my Adobe Connect Online Classroom or Meeting space for the first time...

ERROR: Students cannot access Adobe Connect meeting space
Problem: Receiving error message,andldquoThe host has ended this meetingandrdquo whenever trying toaccess online course in Adobe Connect. Solution: Th...

HOW TO: Attend Adobe Connect meeting via smart phone
Problem: Adobe Connect participant needs access to meeting while on the road. Solution: If a participant has a smart phone, he/she will need to downlo...

HOW TO: find an Adobe Connect meeting URL
Problem: How do I find a the URL for the Adobe Course I created that Iand39m a host in Solution: You can go to https://connect.clemson.edu. Then logi...

HOW TO: retrieve chat history from an Adobe Connect class
Problem: Need to get the full chat history from a class created last fall in Adobe Connect.However, once in the chat room, the host is unable to see ...

HOW TO: Issues with Tablet Laptops and Adobe Connect recordings
Problem: There is an issue with widescreen tablet laptops. When the instructor flips their monitor and lays it flat on top of their keyboard to write,...

HOW TO: Presenter rights for Guest Speakers
Problem: If I grant a guest speaker presenter rights immediately before a meeting begins, and the visitor logs in, it works. However, the next time th...

HOW TO: Merge Adobe Connect recordings
Question: I have two expired recordings in Adobe Connect with two separate titles. Is it possible to attach one recording to the end of the other and ...

CONFIG: Getting feedback and Echo in an Adobe Connect meeting
Problem: Issues with abnormal echo and sound looping in Adobe Connect. Audio setup wizard has been performed. Solution: There are a couple of things ...

OVERVIEW: Private Chat
Problem: Are Private Chats shared between individuals or seen by all attending the segment Solution: Private chats are private. However, if someone i...

HOW TO: Screen Sharing and the Presenter Only Area
Problem: Is there a way that, while in an Adobe Connect room, some users have access to see a shared screen while others do not but all can utilize t...

ERROR: Error when uploading PowerPoint files into Adobe Connect Meeting Space
Problem: Error when loading PowerPoint files into Adobe Connect Meeting space Solution 1: While Adobe Presenter 7 is compatible with the new PowerPoin...

HOW TO: Checklist to prepare for Adobe Connect meeting
Problem: Is there any sort of checklist to use to prepare for an Adobe Connect meeting Solution: Yes. There is an example statement instructors can i...

ERROR: Issue with Share Pod info disappearing in Adobe Connect 8 recording that has been edited
Problem: I have a recording that I edited. The original version plays fine, but I needed to crop out some information at the beginning of the recordi...

HOW TO: Audio Issues with meeting recordings
Problem: I am having trouble recording my Adobe Connect meetings. My voice keeps cutting out on the recording but it tests fine with the audio set up...

HOW TO: Moving Adobe Connect recordings from one meeting space to another
Problem: I recorded my class, but was logged into the wrong meeting space. Can you move it to the right class Solution: No. We can move recordings fr...

ISSUE: SMART software pen tool performs mouse actions when selected
Problem: Pen Performs mouse actions when pen tool is selected Solution: The flicks feature is turned on in the Windows 7 operating system. To turn thi...

ERROR: Undeliverable email error /Webmail to Gmail conversion / Webmail Inbox deletion
Undeliverable mail frequently occurs because a userand39s Clemson Web Mailbox is too full, or and39over quotaand39. Alleviating this issue can be done...

HOW TO: Change the role of guest speaker from Participant to Host in an Adobe Connect Meeting
Problem: Faculty or nonfaculty guest speaker needs access to the Adobe Connect meeting space with host rights for a single session. Solution: There a...

HOW TO: Share Word file in an Adobe Connect meeting
Issue: User would like to share a Microsoft Word file in Adobe Connect. Solution: In Adobe Connect, Microsoft Word files are not supported file types...

OVERVIEW: Who can create an Adobe Connect Meeting
Question: Who can create an Adobe Connect Meeting space Answer: Clemson University has a web conferencing tool called Adobe Connect which allows inst...

ERROR: Adobe Connect inking over documents is not working
Problem: There is an inking issue that seems to happen when steps are peformed in a certain order. These steps are: Share document Stop Sharing Share...

OVERVIEW: Windows 8 and Adobe Connect
Question: What browsers are currently supported for Adobe Connect on a Windows 8 operating systemResolution:Please be advised that there are currently...

HOW TO: Export a test and Import a test into another Blackboard course
To export a test from a Blackboard course:1. Open the Blackboard course.2. In the Control Panel of the course, click on Course Tools.3. Click on Tests...

HOW TO: Copy course material
You can copy course material from one course to another using the following steps:1. Open the Existing course that contains the course material.2. In ...

HOW TO: Create Turnitin assignment
You can create a Turnitin assignment in Blackboard using the following steps: 1. In the course menu, click on Content or the name of the content area...

HOW TO: Hide student score after test submission
If you do not plan to allow students to see their score after submission and check the grade from My Grades, you will have to hide the test column fro...

HOW TO: Bulk delete course material from a content area in a Blackboard course
To bulk delete all the course material from a content area, follow these steps: 1. Open the Blackboard course. 2. In the Control Panel of the course, ...

HOW TO: Copy all tests from one course to another course
To copy all of the tests from one course to another:1. Go to the Control Panel of the course where the tests are currently located.2. Select Packages ...

HOW TO: Edit test description
You can edit the description and instructions of a test by following these steps:1. In the Control Panel of the course, click on Course Tools.2. Click...

HOW TO: Decrease your course quota
In order to reduce your course quota, you need to delete documents from the content area in your course and also delete them from the Course Content C...

HOW TO: Upload a Syllabus in Blackboard
To quickly upload a Syllabus into your Blackboard course, follow these steps:1. Click the content area where the Syllabus is to appear in the course m...

WEAVEonline Contact Information
WEAVEonline is an assessment planning and reporting system. It is a proprietary system hosted by the vendor in Virginia. All inquiries relating to WEA...

ERROR: Echo 360 - Disk image couldnand#39;t be opened error -4960
Problem: When trying to install version Echo 360 Personal Capture 4.0 or earlier on a Mac OSX 10.8 with Mountain Lion you receive the following error ...

Turnitin message stating Class has expired
Turnitin has a 5 year usage limit per individual course meaning that if the course was created in January 2008 the class will have expired in January...

HOW TO: Look up department name by number OR Look up a department number by name
PROBLEM: 1 User has a department number and needs to know what name is associated with it. 2 User has a department name and needs to know what number ...

HOW TO: Get to the CCIT Support Center
The CCIT Support Center has a helpdesk available for all students, faculty, staff and community members to come for IT assistance. We are located on t...

HOW TO: Verify your Clemson password is working properly (using CUVPN)
ISSUE: A user cannot log into a system and wants to verify if their password is correct. SOLUTION: Clemson uses many different web servers and systems...

HOW TO: Request reactivation of an employee account (Temporary or Permanently)
ISSUE: User is an employee and needs to have their account reactivated. This could be for temporary access such as to retrieve emails or prolonged acc...

ISSUE: Random pictures do not show when students view exam results in My Grades
ISSUE: This issue only occurs when students view the test images via My Grades after completing a test. Those images display when students take an exa...

HOW TO: WebDrive v10 Installation and licensing
ISSUE: User wants to know how to install WebDrive version 10. SOLUTION: WebDrive is a utility that allows network drives and other remote resources to...

HOW TO : Setup automatic replies for Exchange in Outlook 2010/2013 (Out of Office)
These instructions only apply to Exchange accounts setup in Outlook 2010 or 2013. Exchange accounts can be setup to automatically respond to emails wi...

OVERVIEW: TigerTracks ticketing system for IT support
Clemson Computing and Information Technology CCIT employees hundreds of technicians and specialists across dozens of departments and groups. The major...

OVERVIEW: DreamSpark
What is DreamSpark: DreamSpark is a service provided by Microsoft to provide discounted or free software to students and instructors. These users must...

ERROR: Cannot load some pages in iRoar
Problem: User can log into iRoar, but some pages within it do not load. Solution: Some pages within iRoar are on nonstandard ports. What this means is...

HOW TO: Manually delete wireless networks in Apple OSX
Deleting wireless profiles, such as Tigernet, on a Mac computer can be cumbersome. Below are instructions to do so. You will need the userand39s Mac p...

eduroam - Gaming Systems
The majority of gaming systems including XBOX 360, Playstation 3, PS Vita, PSP, and Nintendo Wii do not support the protocols to connect to the eduroa...

Course ListServ Formula
The new ListServ construction for classes at Clemson follows this pattern: S1308CPSCAAAABBBCCCCClists.clemson.edu S 13 Current calendar year 08 Month ...

eduroam - Linux
Linux eduroam HOWTO These instructions assume the Gnome desktop shipped with many common Linux distributions. To join eduroam with the Gnome windowing...

HOW TO: Connect to eduroam on a Chromebook
In order to log onto a Chromebook you will need an internet connection. 1. Open the dropdown menu next to andlsquoSelect a networkandrsquo 2. Choose e...

Missing or hidden scroll bars
To correct this issue follow the instructions for the OS you are using. In Windows 7 Set View By settings to Large or Small Icons1. Go to Control Pane...

HOW TO: Create an Extra Credit Column and include it in the Total Column
The first step is to determine whether the extra credit will be applied as a part of the Total score for the entire semester or if it will be applied ...

HOW TO: Prevent students from creating their own groups
To prevent students from creating a group, follow these steps: 1. Open the Blackboard course. 2. In the Control Panel of the course, click on Users an...

HOW TO: Allow extended time on a test for a student
To allow extended time on a test for a student, follow these steps:1. Click on the content where the test is located.2. Put your cursor to the right o...

HOW TO: Update the name of a test or copy the test
The name of the test can be updated by following these steps:1. In the Blackboard course, click on the content area where the test is located in the c...

HOW TO: Managing Groups in Blackboard
Currently there is not a way to sort the members of individual groups when managing group membership using the Edit Group function. However, there is ...

Ensemble videos not working/not loading
Back in December 2013, System Administrators updated our Ensemble media server. This update broke the embed code for Ensemble videos. Below are two op...