Clemson Computing & Information Technology

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Login Errors With Skillport
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SUMMARY: Problems logging into skillport SOLUTION: Users must login through Clemsons SkillPort portal. To access the portal, the user must use one of the following: Direct URL: http://www.clemson.edu/elearning Use one of the Login to SkillPort links on http://ccit.clemson.edu/services/training/elearning.php Note: Users can also use the eLearning link on the main page in BlackBoard. If using link from BlackBoard, the user has already completed 1 and 2 below. User CANNOT bookmark SkillPort site clemson.skillport.com and CANNOT login directly using the SkillPort URL. If they attempt this they will receive the message, ERROR: Invalid User ID Password specified. 1 When user accesses one of the links above, they will come to the Clemson University Login Page. If user has logged into another Clemson system during the same browser session, this page is bypassed and user goes straight to the SkillPort Login page step 3 below. 2 User should login with university userID and password and click submit. 3 If the userID and password are valid, the user will come to the SkillPort login page. Potential error: If univerity userID and/or password are invalid, the user will not get past the Clemson University Login page. They will receive the message Sorry. Authentication failed, and will be returned to the Clemson login page. Normal procedures should be followed concerning errors with Clemson userIDs and passwords refer user to the Help Desk. 4 On the SkillPort Login page, the Login to SkillPort button should be clicked. This is the portal page and this button forwards the valid Clemson user to SkillPort. Potential error: If the message Error: Could not login with specified username/session. appears after clicking the Login to SkillPort button, the SkillPort Administrator should be contacted ETSLclemson.edu. This indicates that their SkillPortspecific password needs to be reset by a Clemson SkillPort Administrator. 5 While the user is being forwarded to SkillPort, the following message will be displayed: Login in progress.If this message remains for more than 40 seconds, please click here for further instructions. Java must start and load in the browser for SkillPort to operate, so there is a pause. Wait depends on users processing speed. Once forwarding is complete, user will come to the main page in SkillPort Potential error: If the message remains and the user is not forwarded to SkillPort, more than likely Java is not installed or is misconfigured with browser. Browser settings should be checked and Java should be enabled. Users can use the SkillPort browser tester. Use the Click Here link in the message above. This goes to the SKILLSOFT ONLINE CUSTOMER SUPPORT page. Item 1 on the page contains a Click Here link to access the compatibility checker, so click the link. A page appears asking for email address. Fill out to run test. Results will display once test is completed as well as a copy is emailed if that option is checked. Response to users: Copy and paste the following information to the user: 1 To access SkillPort online training, go to one of the following URLs: a. http://www.clemson.edu/elearning, or b. http://ccit.clemson.edu/services/training and click the Login to SkillPort for eLearning link c. http://mycle.clemson.edu, select the MyCLEmson tab, Students tab, or Employees tab, and click the eLearning link under CU Applications and Web Sites 2 When requested, enter your Clemson userid and password. If you used the MyCLE URL above you will not be prompted again for your userid and password. 3 When the next screen appears, click the Login to SkillPort button. 4 You may search the catalog of available courses and launch any courses in which you enroll. 5 When you have completed your training session, click the Log Out link at the top of the SkillPort page. If you encounter an error message during this process please let us know the text of the message as well as where you encountered it.