Clemson Computing & Information Technology

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Client Configuration - Exchange server for Outlook 2007 and 2010
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Outlook Anywhere 2007 and 2010 Setup andndashFor on and off Campus. Step1: Make sure Outlook is closed, Step2: Go Start Settings Control panel 2a: If it has not been done, you will need to switch to classic view. Step3: Doubleclick on the andldquoMailandrdquo Icon Step4: Click the andldquoShow Profilesandrdquo button. Step5: Add a new profile Click the andldquoAddandrdquo button Step6: Name your new Exchange Profile andldquoClemson Exchangeandrdquo Step7: Check the box for Manually Configure, and click Next. Step8: Select the Microsoft Exchange Option, and Click Next. Step9: Use this info for the corresponding boxes. Microsoft Exchange server: User Name: Your UserID ex:okeefe DO NOT CLICK CHECK NAME Click the andldquoMore Settingsandrdquo button. Step10: If you are directly connected to Clemsonandrsquos campus Network, or using Clemson VPN you will be prompted for your credentials. Enter your User Name and password in this format: Example User Name is andldquookeefeandrdquo Campusokeefe If you are at home or on a remote network Proceed to Step 11A. On Campus, go to Step 12. Step11a: If you are off Campus you will see the following error message. It is normal After clicking OK on this box, you may need to wait up to 1 Minute before the next box will open. This depends on your computers speed and your internet connection Step11b: Click CANCEL on this box. Step12: In the Outlook anywhere subsection, Click the button for Connect to Microsoft Exchange using HTTP. And then click the andldquoExchange Proxy Settingsandhellipandrdquo Button. Step13: Use this info for the corresponding boxes Connect URL https:// box Connect using SSL Only Checked Only connect to Proxy Serversandhellip..Checked On Fast networks, connectandhellip. Checked On slow networks, connectandhellip Checked Proxy authentication settings Use andldquoNTLM Authenticationandrdquo Preferred setting Click OK. Step14: if you have entered all your information correctly, both the Server and User Name fields will underline. Click Next. Step15: Click Finish and youandrsquore done Step16: Start Outlook, It will prompt you for a User Name and Password. Enter your User Name and password in this format: Example User Name is andldquookeefeandrdquo Campusokeefe Click OK. Basic Troubleshooting. Common Setup Errors User ID Error: This error can be caused by two things: One, the more common reason is due to forwarding not being enabled properly. Forwarding can be corrected at the following webpage: Two, the user ID or Name is not spelled correctly, or does not match what is in the Global address list. Network Name error: This is a connectivity type error. It could be due to a typo in the server name, DNS lookup issue or lack of proper connectivity with your computer. Other than a typo, your consultant/Tech should help diagnose this issue. Checking connectivity Step1: To check your Connection Status, hold down the Control Key on your keyboard while rightclicking the Outlook Icon on your taskbar. next to your clock Step2: You should see something very similar to this. The andldquoConnandrdquo column should read HTTPS The Status column should read Established