Clemson Computing & Information Technology

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HOW TO: retrieve chat history from an Adobe Connect class
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Problem: Need to get the full chat history from a class created last fall in Adobe Connect.However, once in the chat room, the host is unable to see the full text i.e., I only see 24hrs of text rather than the whole 103hrs. Solution: There was a bug in the older version of Adobe Connect that would time out a meeting after 12 hours of inactivity. At which time the chat history would be cleared out and lost. Our administrators believe that this bug was addressed in the latest release. However, in the future I would recommend that someone periodically copy and paste the chat into a document or email the chat history. That way if a session is closed early, you will still have the chat history. KEYWORDS: TEXT, CHAT, ROOM, ADOBE CONNECT