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Getting started with BlackBerry
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BlackBerry basics A BlackBerry is a handheld wireless device created by Research in Motion RIM that reads email and calendars from enterpriseclass email systems, like Clemson Universityand39s Exchange service. For more information, visit the following sites: http://www.blackberry.com/ http://www.researchinmotion.com/ Getting a BlackBerry For information about how to get a Blackberry, please see your college or department telecommunication representative. Choosing a provider Determine where youand39re going to use the BlackBerry the most, or at least decide where itand39s critical that you have BlackBerry reception, and see which company has the best coverage in that area. The wireless network providers usually have coverage maps available either on their web sites, in their stores, or by mail upon request. Keep in mind that the wireless data network is not the same as the cellular network, so youand39ll want to specifically mention BlackBerry when youand39re asking about coverage. Important points to keep in mind About BlackBerries A BlackBerry is designed to read information from your Exchange account including email, calendaring, contacts, etc. A BlackBerry is a small, PDAsized unit, roughly the size of a Palm Pilot or a pocket calculator. This link has some pictures and descriptions: http://na.blackberry.com/eng/devices/ BlackBerries come with complete alphanumeric keyboards many PDAs donand39t. Some people love them because of this. Some people do not, because the keys are small. Most cellular providers that provide BlackBerries have demonstration models in their walkin stores. Itand39s a good idea to take a look first, to make sure this is the type of email PDA you want to use. BlackBerry Software Note: BlackBerry Desktop Manager Software is optional with BlackBerry Enterprise Server. However, CCIT recommends that you install this software on your computer to help with troubleshooting and to complete backups of the BlackBerry handheld. The Desktop Manager software for the BlackBerry is available only for Windowsbased computers. RIM has now also released PocketMac for the Macintosh. It offers similar capabilities of the BlackBerry Desktop Manager. Software PC emulators for either Macintosh or Linux operating systems may not connect properly with a BlackBerryand39s cradle. BlackBerry support at CU is built on the assumption that you have an Exchange account and an installation of Microsoft Outlook, Entourage, or Evolution. How the service works at Clemson As a member of the Clemson community, be aware of the following regarding BlackBerry devices: You must have an Exchange account to use a BlackBerry to read your Clemson email. This is because BES is tightly integrated with Exchange. The majority of devices available will also work with external email systems like Gmail, for example. While some cellular and wireless network providers offer services for adding the ability to read alternate email accounts e.g., Verizonand39s Web Client and Cingularand39s BIS Blackberry Internet Service those services are not supported by CCIT. Rather, Blackberry support at Clemson University is based on your using it for your Exchange account. You should also be aware of how the BlackBerry service works. For example, you need to be aware that RIMand39s BlackBerry service sends the message to the wireless data network i.e., a third party is involved in the act of synchronizing your email. You can rest assured that your message is private, encrypted, and safe. That third party does not store messages, and it definitely doesnand39t read them it simply provides the wireless network in the same manner cell phone companies provide a cellular phone network. Because that third party is involved, if thereand39s an outage with the providerand39s wireless network outside the Clemson network, you are affected, and thereand39s little you can do when this happens. The BES service BlackBerries work by synchronizing your mail and calendar information from your Exchange account to the wireless network. To learn more, see the Knowledge Base document Information about the Clemson BlackBerry Enterprise Server BES, and how to get an account. In summary, you can request an account on the BlackBerry Enterprise Server BES that will synchronize your BlackBerry wirelessly. At Clemson there are many advantages to using the universityand39s BlackBerry Enterprise Server and CCIT recommends that you use it. Getting your BlackBerry set up Once you have your BlackBerry, follow these steps to begin using it: 1. Get the BES account: If the following apply, you need to talk to CCIT to arrange provisioning for the BES account: o Youand39ve verified that you have an Exchange account o You decided that you will use the universityand39s BES service. 2. Request a BES account from the CCIT Request for Service Page. Your request should be completed within 24 hours. http://www.clemson.edu/ccit/supportservices/servicerequest/ 3. Obtain and install the software recommended for Windows users only: CCIT recommends that you have the Desktop Manager Software installed when using a BlackBerry at Clemson. You install the Desktop Manager on the same computer you use to read your Exchange mail. You must use Outlook to read that mail, not Outlook Express, Outlook Web Access OWA, or any other mail client. If you donand39t use Outlook already Windowsonly, you must install it.