When becoming a full-time student at Clemson University you will probably encounter some new technical terms and procedures. To help you with this process, the CCIT Customer Support Center has compiled this summary of some of the things you'll need to know.
Upon acceptance, new students are assigned a Username. Your Username is made up of letters or a combination of letters and numbers associated your name. This is a permanent, unique identifier that is used to access Clemson University computers, networks, webpages, and resources.
Where can I find my Username?
In your acceptance packet you will receive your XID, and you will receive a separate email with your activation code. Using this information, students must complete the onboarding process at https://studentonboarding.app.clemson.edu/ to receive their username and set their initial password.
NEVER give out your password to ANYONE. The Support Center will NEVER ask you for your password. If you need assistance with your Username, do NOT email your password.
If you are a new student, you will establish your initial password during the onboarding process.
You can change your password at any time by using the Password Change Utility. Please make sure your password follows our Strong Password Guidelines. More details can be found on our Username and Password Policy page.
The Support Center will only reset passwords for the account owner. Parents, relatives, associates, etc. can NOT request a password reset.
If you cannot remember your password, please bring a picture ID with you to the CCIT Support Center. If you are more than twenty minutes away from campus, please call us at 864-656-3494.
XID stands for Cross Identification Number. It is a unique, eight-digit number starting with C, assigned to you upon your application to the University. It is also known as a student ID number or application number.
As a new Undergraduate student, you should have received your XID number in your Undergraduate Admissions Acceptance packet. If you have received your TigerOne card already, you can find your XID on the front of the card.
Whoami.clemson.edu is a tool that any student can use to look up their own information when they authenticate using their student username. It shows their name, XID, CUID, and username(s). It does not allow them to show data for someone else.
Personal Identification Numbers are four digit numbers used so that your parents or guardians can access certain resources.
If you are under 18 when you apply for housing, your parent or guardian must electronically co-sign your housing contract with their Parent PIN. This PIN is mailed directly to your parents or guardians upon your acceptance and is sent separately from your student housing information.
Your parent or guardian may call the Housing Office at 864-656-2295 to obtain the Parent PIN. They will need your XID number to complete this process. Parent PINs cannot be communicated via email.
If you are a new student your Clemson email (firstname.lastname@example.org) has automatically been forwarded to your Google Apps for Education account. If you would like to use another email service instead, you can change your forwarding settings at http://www.clemson.edu/email_forwarding.
Your email address will be your username followed by "@clemson.edu" (i.e. email@example.com).
Your official clemson email address is firstname.lastname@example.org. However, most Clemson students use their Google Apps for Education accounts. When we created your Username, we also created an identical Google Apps for Education account for you and automatically forwarded your email to it.
Visit http://g.clemson.edu. Your username will be your Clemson email@example.com. This account has its own password separate from the one asociated with your Clemson Username. The initial password will be "cu##" followed by the last four numbers of your social security number (i.e. cu##1234).
Go to http://g.clemson.edu to access your Google Apps for Education email account.
Log in to the Email Control Panel with your university username and password. Click "Reset my Google Apps password" and follow all of the instructions on the next screen.
Your Google Apps for Education password should NOT be identical to your Clemson password. This is because the Google Apps account is hosted by Google, not Clemson University. Password changes on Google will not change your password on the Clemson network and vice versa.
You can change your password within your account settings. Resetting your Google Apps password will NOT change your Clemson Username password. For detailed instructions, please see Google's password reset walkthrough.
During orientation, CCIT encourages you to attend a CCIT session and to see our display at the Hendrix center. We also strongly recommend that you attend a Laptop Setup Workshop.
For the latest information, please visit the Laptop Support Page.
A good starting point is to check our preferred laptops by major list, and consider your options carefully if you think you might change majors. If your major isn't listed, please contact your advisor. All of the recommended models meet our minimum requirements but we offer you a number of choices so that you may opt to purchase a laptop with the features you desire.
Please see our laptop purchasing page for this information.
These workshops are two-hour sessions where we ensure that your laptop has all of the software you need and cover topics like setting up wireless, network resources, Clemson Google Apps, laptop security, and more. There are workshops for Apple, recommended, and non-recommended laptops. "Early bird" workshops are offered during summer orientation for students who have already purchased a laptop while the rest of the workshops are held during move-in weekend. To register for a workshop and see the workshop schedule, please see the Laptop Setup Workshops page.
To help you keep track of the steps you need to complete before starting full-time at Clemson, the Orientation office has provided a New Student Checklist.
Please visit our website to see if the information you're looking for is already available.
The CCIT Customer Support Center Helpdesk is available to provide in-person assistance and computer repair and diagnostics. We are located on the second floor of the Cooper Library. For the best service, please see our hours of operation before visiting.
For technical issues, please contact the CCIT Customer Support Center. We can be reached via email at ITHELP@clemson.edu or by phone at 864-656-3494. For the best service, please see our hours of operation before calling.
Registration/Scheduling Issues: Office of the Registrar - 864-656-2171