Printing & Plotting

Q. How do I check my current quota balance?

A. You may view account details by logging into My PawPrints. Print quotas are reset at the beginning of every semester (usually 1-2 days before the start of classes) but you will not see your account updated with the new amount until you submit your first print job of the semester. If the amount in your account looks incorrect after you have submitted a print job, please contact ithelp@clemson.edu.

Q. How do I view my account history for PawPrints?

A. You may view all account history through My PawPrints History

Q. I need to request a refund.

A. Refunds are only issued when a system or hardware error occurs when printing.  Refunds are NOT issued for user error.  Please submit a refund request.

Q. How long do I have to release my document(s) after submitting my print job(s) to the CCIT Lab Printers print queue?

A. After your print job has been sent to the print queue, you have 12 hours to go and release it to a printer before it is automatically deleted from the queue. You must then resubmit your print job(s) in order to receive the document(s). The holding period for other print queues may differ. Jobs on the CCIT Plot queues are held for several days.

Q. Why is my 23-digit department number not accepted when submitting to CCITPlotDEP 36 or CCITPlotDEP42?

A. Please validate your number using our Check Department Charge Number tool. Please make sure each component is correctly placed in your 23 digit string of numbers. 

Q. Why is my password not working?

A. Please verify that you are entering your password correctly. Password are CASE-SENSITIVE for our system. Most of the other, especially web-based, systems students use frequently (including iROAR) are not case-sensitive, so it is possible to have uppercase or lowercase letters in your password and enter them incorrectly without receiving an error. Any upper or lowercase inconsistencies in your password in PawPrints will result in an error when submitting a job.

Q. Why is my print job not showing up when I log into a release station?

A. Please make sure you have properly submitted your job to the correct queue. If you are attempting to print your job using release stations in a public computer lab please make sure you submit your job to "CCIT Lab Printers" when selecting a printer. If you aren't able to submit a job from your laptop, there may be a problem with the PawPrints client on your computer. In that case, you will probably need to visit the CCIT Support Center on the 2nd floor of the Cooper Library.

Q. Why do I recieve the error "An internal server error occurred.  The account could not be found" when I enter my username at a release station?

A. Make sure you have properly submitted your print job and entered your Clemson username and password correctly at the release station. If you have never used PawPrints before, your account will not exist until you submit your first print job. If you continue to have issues, please contact ithelp@clemson.edu and specify whether you got the error when swiping your card or logging in with your Clemson username and password.

Q.  My new Tiger1 card is not working at the release stations.

A. If you recently acquired a new or replacement Tiger1 card, you will have to submit a new print job before your new card number syncs to our system. You should also be able to log in manually at any time to print your job. If you continue to have issues, please contact ithelp@clemson.edu.

Q. Why do I only have $1.00 in my PawPrints quota? / Why does my status say NOT ENROLLED?

A. Before classes start at the beginning of the semester, all active students' accounts will show up as "NOT ENROLLED." Those accounts will have a temporary $1.00 student quota. After you submit your first print job at semester start, both your "group" and your quota amounts should update to reflect your status as an undergrad/graduate student and your full student quota. You can check your status using My PawPrints

Q. How long do I have to pick my plot up?

A. Turnaround time on plots varies during the semester. Typically, your plot will be printed out and you will be notified that it is ready for pick-up the same day you submit it. However, during busy periods, like exam weeks, turnaround may be a couple of days. Once you have recieved an email notification stating that your plot is Ready for Pickup, you have 30 calendar days to retrieve it or it will be discarded.  

Q. How do student clubs and organizations get printing accounts?

A. Student groups and organizations will be required to provide funding for all printing. Clemson University Student Government has approved this policy and will work with Student Organizations to allocate funds necessary for organizational printing needs. To obtain a printing account:

  1. If you don't already have one, your organization will need to get a network account set up with CCIT. If your organization doesn't have an account already, you're not sure, or you need to reset the password for that account, you can send an email to ithelp@clemson.edu.
  2. You will have to fill out an Organizational Printing Account Form. This form is available on OrgSync here: https://orgsync.com/21023/files/328274/show. You'll need to fill in your organization's username ("Novell Username") and have the form signed by both the president or your organization and the Associate Director of Student Clubs and Organizations, Wendy Marshall.
  3. A representative will need to bring a hard copy of this form and an IDO (Inter-Departmental Order) to the Tiger1 Office located in the Hendrix Student Center. Tiger1 will create an account and contact CCIT with your new account information, where your funds will be tied to your organization's network account.

Student organizations have the ability to be allocated Student Activity Fee funds from Student Government to reimburse printing expenses. Please note that organizations will still have to abide by the above two steps for any allocation made by CUSG. If you are allocated SAF funds by student government, then you must obtain a receipt for the printing through the organization's account on the Tiger1 website and complete a form in order to be reimbursed, which the Student Body Treasurer will give you. If you have any questions or would like to request SAF funds for printing expenses, please contact the Student Body Treasurer.

 

The following additional documents are available: