Printing & Plotting
Q. How do I check my current quota balance?
A. You may view account details by logging into My PawPrints.
Q. How do I view my account history for PawPrints?
A. You may view all account history through My PawPrints History.
Q. I need to request a refund.
A. Refunds are only issued when a system or hardware error occurs when printing. Refunds are NOT issued for user error. Please submit a Refund Request.
Q. How long do I have to release my document(s) after submitting my print job(s) to the CCIT print queue?
A. After your print job has been sent to the print queue, you have 12 hours to go and release it to a printer before it is automatically deleted from the queue. You must then resubmit your print job(s) in order to receive the document(s).
Q. Why is my 23-digit department number not accepted when submitting to CCITPlotDEP 36 or CCITPlotDEP42?
A. Please validate your number using our Check Department Charge Number tool. Please make sure each component is correctly placed in your 23 digit string of numbers.
Q. Why is my password not working?
A. Please verify that you are entering your password correctly. Password are CASE-SENSITIVE for our system.
Q. Why is my print job not showing up when I log into a release station?
A. Please make sure you have properly submitted your job to the correct queue. If you are attempting to print your job using release stations in a public computer lab please make sure you submit your job to "CCIT Lab Printers" when selecting a printer.
Q. Why do I recieve the error "An internal server error occurred. The account could not be found" when I enter my username at a release station?
A. Make sure you have properly submitted your print job and entered your Clemson username and password correctly at the release station. If you continue to have issues, please contact ithelp@clemson.edu.
Q. My new Tiger1 card is not working at the release stations.
A. If you recently acquired a new or replacement Tiger1 card it may take up to 24 hours for your new number to sync to our system. You may log in manually to print your job. If you continue to have issues, please contact ithelp@clemson.edu.
Q. Why do I only have $1.00 in my PawPrints quota?
A. Check your status using My PawPrints to make sure all account details are correct.
Q. Why does my status say NOT ENROLLED?
A. You must be registered as a student and satisfy all charges to be considered enrolled by Clemson University. A full quota will not be allocated until enrollment status is valid. If tuition payments were recently cleared, it may take up to 24 hours for all University systems to sync and enrollment status to show.
Q. How long do I have to pick my plot up?
A. Once you have recieved an email notification stating that your plot is Ready for Pickup, you have 30 calendar days to retrieve it or it will be discarded.
The following additional documents are available:
