This is a groups of campus IT support staff established to help provide extra support to campus faculty and staff. Seminars are often planned to enhance members' expertise.
TSP membership (~ 300 members) is divided into three groups: Consultants, Providers and Contacts.
Consultants (< 60 members, sometimes referred to as College Consultants) are members of a College or Division-level IT support group. A Lead Consultant serves as a primary representative in their areas for IT support and direction. Lead consultants can sponsor (or remove) providers or contacts or they can delegate this authority to others in their area.
Providers (< 190 members, also called Technical Support Providers or TSPs) are the staff who actually make support calls. They fix computers and/or coordinate people who do. Currently, the list of providers includes most college and departmental consultants and CCIT staff. Providers require a sponsorship from a Lead Consultant in a College or administrative area (see below for more details). The Provider update meetings are normally held monthly. There are exceptions, when the meeting dates are moved due to conflicts. Check here to confirm the next meeting time.
Contacts (< 120 members, also called Technical Support Contacts or TSCs) will consist of the other members of the program. Their role will be to act as a primary contact person for an area. They don't perform any major support roles or fix problems - except very low-level tasks (i.e. changing printers, helping other users log in, etc.). Instead they will act as a referral point for users in their area. Contacts will have fewer benefits than providers and there are no plans to hold any training beyond the core courses, which will be periodically updated to include new changes to the Clemson IT environment. Any university employee who is interested in campus information technology is welcome to join as a Contact.
For Contacts, benefits will be the resources already included with the original TSP program, which include (but are not limited to) the following:
For Providers, the list of benefits is more robust and includes all of the Contact benefits plus the following:
If you want to join the TSP, there is a web form with the necessary information (see below). If you are interested in joining the group as a Contact, you will be added to the TSP mailing list to receive information about the group's activities and other notices for software and network changes.
If you are interested in becoming named a Provider, you must be sponsored by a Lead Consultant or by a CCIT employee, depending on your location on campus. Contact the your Lead Consultant in your area for more information or, if you aren't sure who can sponsor you, send a message to TSP_officefirstname.lastname@example.org.
Click here for the TSP membership form.