Virtual Private Network (VPN)
This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.
Service Description
VPN (Virtual Private Network): A network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or individual users with secure access to their organization's network. VPN users can exchange data as if inside an internal network although they are not directly interconnected.
Dial-up: Access to the Internet achieved using a computer modem and standard telephone line.
Request for Service
VPN
VPN Web client (preferred method)* - http://vpn.clemson.edu
Download Clemson VPN client* (scroll to “VPN Applications”): - http://www.clemson.edu/ccit/hardware_software/software/
*Windows Vista is currently not supported.
DIAL-UP
For dial-up modem access (up to 56K), dial 656-1700.
Instructions for Windows XP - http://www.clemson.edu/ccit/support_services/how_to/solution_guides/
Instructions for Macintosh -
http://www.clemson.edu/ccit/support_services/how_to/solution_guides/
Service Charges
There are currently no costs associated with this service offering.
Service Availability
This service is available 24/7 except for scheduled downtimes.
Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/systems_networks/cm/.
Getting Help
The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.
Service Desk hours may vary. For times and locations, please refer to:
Academic Calendar Hours
http://www.clemson.edu/ccit/support_services/it_support/hours/hours.html
Summer, Holiday or Semester Break Hours
http://www.clemson.edu/ccit/support_services/it_support/hours/holiday.html
Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.
Additional Resources
Network Services - http://www.clemson.edu/ccit/systems_networks/network_services/network_services/
VPN Issues - http://www.clemson.edu/ccit/hardware_software/software/