lndustrial Engineering

Dr. Thomas W. Diller, MD, MMM, CPE

Adjunct Faculty

Vice President of Quality and Patient Safety
Greenville Hospital System University Medical Center
701 Grove Road
Greenville, South Carolina 29605-5601
Tel: (864) 455-7880
Fax: (864) 455-8439

Email: tdiller@ghs.org

Dr. Thomas W. Diller

Education

B.A. Chemistry, Cum Laude
Illinois Wesleyan University, 1978

M.M.M., Masters of Medical Management
H. John Heinz School of Public Policy and Management, Carnegie Mellon University, 2003

M.D., Doctor of Medicine
Southern Illinois University School of Medicine, 1983

Internal Medicine Residency
Southern Illinois University School of Medicine, 1986

Research Areas of Interest

The improvement of quality and patient safety in healthcare through cultural change, education, and the use of robust performance improvement methods.

Peer Reviewed Publications

House, J. E. Jr.; Diller, Thomas. (1980). The Relationship Between Force Constants and Bond Lengths for Tetrahalide Molecules. Inorganic and Nuclear Chemistry Letters. 16, 543-546.

Steed, Connie; Kelly, J. William; Blackhurst, Dawn; Boeker, Sue; Diller, Thomas; Alper, Paul; Larsen, Elaine. (2011). Hospital Hand Hygiene Opportunities: Where and When (HOW2 Benchmark Study). American Journal of Infection Control.

Presentations

“Improving Hand Hygiene Compliance”. Thomas W. Diller, Kevin Gilroy, J. William Kelly, Connie Steed. University HealthSystem Consortium Webinar. November 4, 2010.

“Meeting the Core Measures: A Lean Six Sigma Case Study”. Thomas W. Diller. 8th Annual Lean Six Sigma Healthcare Summit. International Quality and Productivity Center. Orlando, Florida. January 31, 2008.

“A Comprehensive Plan to Improve Performance Outcomes in a Community Hospital”. Thomas W. Diller. Hospital Operational Excellence Conference. International Quality and Productivity Center. Chicago, Illinois. April 18, 2007.

“A Comprehensive Plan to Improve Performance Outcomes in a Community Hospital”. Thomas W. Diller. Milliman User’s Forum. Austin, Texas. November 11, 2006.

Certifications

Diplomate of the American Board of Internal Medicine

Certified Physician Executive (CPE), Certifying Commission in Medical Management

Professional Affiliations

American College of Physician Executives
American College of Physicians
American College of Medical Quality
PHT Services(PHTS, PHT, PHLIP)

  • PHT Services (Board of Trustees)
  • Palmetto Hospital Trust (Board of Trustees)
  • Palmetto Healthcare Liability Insurance Program (Board of Trustees)

PHLIP Liability Reduction Committee
Health Sciences of South Carolina Health Care Reform Task Force
South Carolina Hospital Association Quality Advisory Council

  • Vice Chair

Health Sciences of South Carolina Quality Improvement Council
Editorial Board, International Journal of Six Sigma
Editorial Board, American Journal of Medical Quality


Education

 

B.A. Chemistry, Cum Laude

Illinois Wesleyan University, 1978

 

M.M.M., Masters of Medical Management

H. John Heinz School of Public Policy and Management, Carnegie Mellon University, 2003

 

M.D., Doctor of Medicine

Southern Illinois University School of Medicine, 1983

 

Internal Medicine Residency             

Southern Illinois University School of Medicine, 1986

 

 

Research Areas of Interest

 

The improvement of quality and patient safety in healthcare through cultural change, education, and the use of robust performance improvement methods.

 

 

Peer Reviewed Publications 

 

House, J. E. Jr.; Diller, Thomas.  (1980).  The Relationship Between Force Constants and Bond Lengths for Tetrahalide Molecules.  Inorganic and Nuclear Chemistry Letters.  16, 543-546.

 

Steed, Connie; Kelly, J. William; Blackhurst, Dawn; Boeker, Sue; Diller, Thomas; Alper, Paul; Larsen, Elaine.  (2011).  Hospital Hand Hygiene Opportunities: Where and When (HOW2 Benchmark Study).  American Journal of Infection Control.

 

 

Presentations 

 

“Improving Hand Hygiene Compliance”.  Thomas W. Diller, Kevin Gilroy, J. William Kelly, Connie Steed.  University HealthSystem Consortium Webinar.  November 4, 2010.

 

“Meeting the Core Measures: A Lean Six Sigma Case Study”.  Thomas W. Diller.  8th Annual Lean Six Sigma Healthcare Summit.  International Quality and Productivity Center.  Orlando, Florida.  January 31, 2008.

 

“A Comprehensive Plan to Improve Performance Outcomes in a Community Hospital”.  Thomas W. Diller.  Hospital Operational Excellence Conference.  International Quality and Productivity Center.  Chicago, Illinois.  April 18, 2007.

  

 

“A Comprehensive Plan to Improve Performance Outcomes in a Community Hospital”.  Thomas W. Diller.  Milliman User’s Forum.  Austin, Texas.  November 11, 2006.

Certifications

Diplomate of the American Board of Internal Medicine Certified Physician Executive (CPE), Certifying Commission in Medical Management

Professional Affiliations

American College of Physician Executives

American College of Physicians

American College of Medical Quality

PHT Services (PHTS, PHT, PHLIP)                                                            

  • PHT Services (Board of Trustees)
  • Palmetto Hospital Trust (Board of Trustees)
  • Palmetto Healthcare Liability Insurance Program (Board of Trustees)                                

PHLIP Liability Reduction Committee

Health Sciences of South Carolina Health Care Reform Task Force

South Carolina Hospital Association Quality Advisory Council

  • Vice Chair

Health Sciences of South Carolina Quality Improvement Council

Editorial Board, International Journal of Six Sigma                                                   

Editorial Board, American Journal of Medical Quality

 

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