How will I receive my student bill?
Student bills are no longer mailed. Your student bill will be available online approximately one month before the beginning of the term. You will receive a postcard from us notifying you that it is available. Use your CU Userid and password or your CUID# and payment PIN (last 4 digits of your social security number) to access your bill on sisweb.clemson.edu. If you cannot access your online bill, call 864-656-5592.
Bills for the fall semester are generally available online during the second week of July.
How will I get my refund of excess financial aid?
Refunds will be processed for full time students, who have completed their enrollment by August 17, on August 20, 2008; the first day of classes. Direct deposit is the University's preferred method of refund. All refunds made by check are mailed to the home address.
My Schedule was dropped for non-payment. What do I do?
You will need to add your classes back and then pay your fees. You must be prepared to make full payment, along with late fines. Payments can be made by cash or check in the Bursar's Office.
I am a SC resident being charged as a non-resident.
Contact Financial Aid to determine your residency status. (864) 656-2280
I am supposed to have a graduate assistantship.
Graduate assistantship fee reductions are processed between your department and the graduate school. If your fees do not reflect the reduction, contact your department. Otherwise, you will be expected to pay the amount shown on your bill.
As a graduate assistant, can I do payroll deduction for each semester?
Payroll deduction can be done in the Fall and Spring semester for graduate assistants. This option is not available for Summer sessions.
What is a student account?
It is an accounts receivable account where all individual student financial transactions with the University are maintained.
May I keep a credit balances for future charges?
No, credit balances are automatically refunded to you.
Do you accept credit card for payments of charges?
Credit cards may be used by logging on to sisweb.clemson.edu. DISCOVER, MASTERCARD, and VISA credit cards are accepted. A non-refundable convenience fee will be added for payments made with credit cards - $45.00 for each payment made using Visa MasterCard, Discover cards.
If a financial hold is placed on my records, what actions should I take in order to get the hold released?
Contact the Student Accounts Receivable Office (864-656-2589) to make arrangements to satisfy the conditions of the hold obligation.
What is a part time student?
A part-time student for fee payment purposes is one who is enrolled for less than 12 regular semester hours.
Does the University have a tuition payment plan?
Yes, the university has developed a tuition payment plan for fall and spring semesters only. Only checking accounts can be used for the tuition payment plan.
How do I change my meal plan or Tiger One Card?
Prior to fee payment, meal plans and Tiger stripe deposits can be added on sisweb.clemson.edu. To make additions and changes for meal plans and Tiger stripe deposits after you have made your fee payment but prior to the beginning of the semester, contact Student Accounts Receivable at 656-5592. After the beginning of the semester, all meal plan changes must be done in accordance with the deadlines established by the Tiger One Card Office.
How do I purchase my parking permit?
All students with a Clemson University user ID and password and who are able to log on to the University's computer network must purchase their parking permit with a credit card or with their tuition and fees at the Parking Services web site; http://www.clemson.edu/studentaffairs/parking
What is an Exit Interview?
The purpose of the Exit Interview Conference is to inform you of your rights and responsibilities regarding repayment of any loan(s) you have received while attending the Clemson University. This conference also allows you the opportunity to complete the exit interview forms as required by Federal Regulations.
Please make a special note of the following:
1. An exit interview is required when the borrower ceases to be enrolled for at least six semester hours of study at Clemson University or by reason of graduation, dropout or transfer to another school.
2. If you are unable to make a scheduled payment for any reason, it is your responsibility to contact Student Accounts Receivable prior to the due date.
3. The billing agent for Clemson University is University Accounting Service.
4. You may prepay all or any part of your loan at any time without penalty.
5. It is your responsibility to notify Student Accounts Receivable or University Accounting Service, PO Box 5291, Carol Stream, IL 60197-5291, or call 1-800-999-6227 if you have changed your name or billing address.
6. There are special requirements regarding the promissory note, such as minimum payment amount, penalty charges and collection costs should be noted.
7. If you are eligible for deferment, postponement or partial cancellation benefits, you must file the appropriate form, properly certified, in a timely manner. Forms are available from the Student Accounts Receivable (864-656-5583) and our billing agent. Web address: www.uaservice.com
If at any time you wish additional information on your loan, please contact our office at the above address. If you have any questions or comments for the Bursar's Office, direct them to the following: bursar@clemson.edu