Service Requests
This page contains information and forms that deal with common and emergency service requests.
Request for Emergency Service
If you are requiring emergency service, please call 656-2186. If you've encountered an emergency after-hours, during the weekend or on a holiday, call 656-2222.
Emergencies we can respond to deal with life or property threatening situations, including but not limited to smoke, burst water pipes, overflowing toilets, and gas or burning smell. If you are experiencing any of these or similar problems, please contact us using one of the numbers above.
Request for Routine Service
Routine services address situations that do not present a major threat to the well being of university personnel or property. These requests should, whenever possible, be channeled through the Building Coordinator for your particular area.
Routine service requests can be submitted via our on-line request form or by calling 656-2186. Note: This form is for faculty and staff use only, and you must have an employee Novell account to access it. Students should contact 656-5450 to submit a request.
Please provide the following information when making a request:
- Your name and a contact number
- Building name, floor, and room number
- The nature of the problem
- An account number if service is to be charged
Request for a Quality Assurance Review
If you're looking to arrange a Quality Assurance Review for a project or work order, please contact Tony Cantrell at 656-0224. You can also use our quality assurance review request form if that's more convenient for you (employee Novell account required).
Maintenance Charge-back Authorization
This form authorizes individuals in departments to request charge-back work from University Facilities. In order for a charge-back to be processed, you must download the form, fill it out, and then print the form with your information. Forms that are submitted in handwriting will be rejected.
If you are seeking to authorize individuals within your department with the ability to request charge-back work from University Facilities, please download this printable Word document .
Once you've downloaded the form, please open the file and fill it out within the program and ultimately print it. After you have obtained all signatures required, make a copy for your records and send the original to Dispatch, University Facilities, Klugh Avenue. If you have any questions, call our Dispatch office at 656-2186.
Request for Price Quotations
Project requests fall into two categories, under and over $100,000. Projects under $100,000 are designed and managed in-house with local approval. Those over $100,000 require final approval at the state level. These will require much longer lead time. For a price quotation on a project, please fill out this CUBO 700 form (Microsoft Word or compatible word processor required). After completing and saving the form, attach it to an e-mail addressed to fmojobreq@clemson.edu.
Some notes about Actual and Fixed Costs:
*** Actual Cost -- The work performed will be billed at the actual cost. This total may be more or less than the estimated cost of the project.
*** Fixed Cost -- The requestor agrees to pay for a detailed estimate based on a well defined Job Scope. This estimate will become the "fixed cost" once the user agrees to proceed with the job. The work will be billed at the "fixed cost" regardless of the actual cost unless the scope is altered by the user. If user changes in the job scope are required, the fixed cost will be adjusted to reflect the changes. In order to minimize additional charges, the user should limit scope changes after the work has commenced. The entire fixed cost amount will be billed to the requesting department during the month of project approval. Additional costs based on change orders will be billed in the month the change order is approved by the department head.
Request for Keys / Lock Changes
In order to have room and building keys cut or locks changed in University buildings, our CUBO 709 key request form must be initiated by the requesting department (Adobe Reader required). The form must contain:
- The building name and room number
- The number of keys requested
- Your departmental accounting information
PLEASE NOTE. All submitted key requests must be typed, printed and signed by authorized personnel and Building Security Coordinator prior to submitting the form to Facilities. Also:
- Hand-written submissions will be rejected
- Any notes hand-written on printed requests will cause the submission to be rejected
- Only ONE building per form
- Key requests for multiple buildings will not be accepted
- Please make sure that the form has the signatures of both the appropriate departmental personnel and the Building Security Coordinator for the building in question
- The CUBO 709 must be sent in printed fashion to University Facilities via inter-campus mail or by fax (656-0793)
Finally, please understand that while this is a request for door keys, it does not pertain to keys for University Housing.
Request for Re-keying Buildings Under New Master
Below is the form you need to submit a request for re-keying an entire building on campus. Please make sure that you have the room number, number of door locks needing to be re-keyed, and the number of keys you will need. Also, please contact the Lock shop after downloading the form to obtain a key ID number, as well as to provide specific keying information for your area.
Click here to download the re-key template in Excel format. The Lock shop can be reached by calling #656-4412.
As with normal key requests, please understand that while this is a request for re-keying buildings, it does not pertain to buildings associated with University Housing.
IT Service Request
If you need assistance with a computer related issue, you can submit a request through our on-line web form. Once your request is received, we will assign someone to work directly with you on the issue you're experiencing.