Finance Division

Cash and Treasury Services

E-COMMERCE PROCEDURE
Effective: 2/18/13

Related Policy

Marketplace uStore Request

Anyone wishing to establish a store within Clemson’s Marketplace is required to submit a CU Marketplace Application signed by their appropriate Business Officer. The Cash and Treasury Services Department will review each request, keeping in mind the needs of each department, and will subsequently approve or deny all applications. If approved, Cash and Treasury Services will work with departments to set-up an online store as outlined in the Marketplace uStore Implementation Guidelines.

Store Set-up and Maintenance

The Cash and Treasury Services Department will be responsible for the set-up of all Marketplace stores and any subsequent changes. Only pre-approved E-Commerce activities will be conducted through Clemson University's Marketplace. Specifically, only the business activity specified on the CU Marketplace Application will be conducted. Any modifications to existing stores (addition of new products, services, or product categories, and changes to images, store layout, or general ledger settings, etc.) can be requested by submitting a Marketplace uStore Update Request Form. Requests will be promptly addressed by the Cash and Treasury Services Department.

No e-commerce activity will be used for personal gain or in any manner that is deemed unethical. The University reserves the right to define what constitutes "unethical" activity and to determine the appropriateness of E-Commerce activities. Unauthorized use of Clemson University's Marketplace will result in disciplinary action.

Departmental Responsibilities

Prior to being granted Marketplace access, it is required that employees take PCI and Red Flags Rule training. If selling physical merchandise, each department will designate one or more persons, which will be responsible for fulfilling and shipping all orders. Departments are also responsible for tracking and maintaining inventory and reconciling revenues generated through their store on a monthly basis. It may be necessary to reconcile more often dependent on volume.

Every department maintaining a store within Clemson's Marketplace is expected to provide a high level of customer service. The department will designate a contact person (a list serve is recommended) on their site for any customer inquiries. The following practices should be observed as well: prompt and accurate fulfillment of orders, prompt customer notification regarding any problems or delays in an order, timely acknowledgement of consumer billing complaints, and timely refunding of payments in accordance with the store's refund policy.

Transmission, Storage, and Use of Information

Within Clemson’s Marketplace, only the information necessary to complete the transaction will be collected or stored. Personal identifying information will only be used for the purpose of completing the transaction. It will not be shared with any third party for any purpose unless the customer is explicitly informed and allowed the option to opt-out. All applicable federal and state laws concerning storage, retention, use, release, and destruction of data will be observed. Clemson University Marketplace merchants will not collect or store full card numbers and/or security codes in any form unless entered directly into the E-Commerce webpage by the customer.