The Lean Office is responsible for driving change at Clemson University through process improvement projects. To develop this culture of continuous improvement, the Lean Office will work to train all campus employees in the basic Lean principles as they relate to higher education and mentoring them through the process improvement effort. Projects range from University-wide processes to departmental processes. The Lean Office strives to be the single point of contact for all process improvement efforts.
Lean focuses on the elimination of waste and improving customer service. Lean involves finding and solving root causes to problems, measuring the system before and after the solution to prove that improvement has occurred, and continuing to look for ways to improve. It also provides a standard set of “tools” or methods to execute the various stages of the improvement process, making improvement a regular and standardized part of the every-day work environment. Although Lean practices originated in manufacturing, they have gained popularity in the service industries as organizations have found value in these techniques to reduce costs and enhance the customer experience.