Library Services

2003 Suggestions

Subject: Security

Suggestion: I've seen the signs about books being stolen, and I've read the suggestion someone else wrote about having more of them. Here's my suggestion: Set up a sting. Leave a few school-type books around the library with one of your bar codes in it (say page 32). Then catch the theives as they leave with the book. It will give more action to the guy or girl who waits by the alarm gate. Plus, it would be fun. Even if you don't have the authority to arrest someone for something like that, they probably won't try to steal again, and once it is known, less people will steal. Is this really a big problem in the library anyway?
Response: Your suggestion was forwarded to the Clemson University Police Department. Thanks!
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: MUSIC!

Suggestion: I just happened to be in the library one day this semester when I heard people start singing. Ever since then I've made a point to be here at 12:30 on Wednesdays to hear the MidWeek Music program. Thanks so much for offering this to us. I had no idea so many talented and diverse musical groups were in the area! I don't think there is ever such an opportunity for most of us to hear things such as different ensembles, a barbershop quarter, a recorder society, and a bluegrass band! Gone are the days when you hear librarians "ssshh-ing" everyone, and they aren't missed!
P.S. - The quiet floor/ non-quiet floor system is excellent - if you want silence to study, you know where to go... and for the rest of us, we know where it's okay to engage in discussion and other enriching opportunities such as the Mid-Week Music Program.
Response: Thanks!
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Magazine Labels

Suggestion: Suggestion: Please, please, please put the names of the magazines with the call numbers in the periodicals area. It's confusing to just see the call number, especially when there are no magazines in that slot.
Response: We are working real hard on reorganizing the current periodical shelves to make them more user friendly. Your wonderful suggestion of putting the title and call number on the shelf labels is a great way of providing easier access. When you return from your much needed Summer Break and when the HVAC work in the Library is complete I hope you will find it easier to find and recognize your favorite journal titles.
- Teresa McCoy, Library Manager 1, Receiving, 656-3596


Subject: Java City

Suggestion: Wish coffee were still available. Love Java City!
Response: Thanks - we'll pass your suggestion along to the JC Employees.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Hours

Suggestion: During the week, the library needs to be open 24 hours a day.
Response: Hours will be extended during the last month of class as the 2nd part of a trial to study usage. The libray will be open continuously from Sunday morning at 10:00am until Friday night at midnight. Usage statistics & patron counts will be tabulated and used to make decisions regarding the future hours. Thanks for the suggestions.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Scantrons

Suggestion: Why can the library not keep enough scantrons for the students? Every semester's end, you run out. My friend and I waited as long as possible - had an exam! This time of year, the vending machine runs out frequently. What can you do?
Response: Scantrons are now also stocked at the Circulation Desk on the main floor (4th level). If the vending machine is out, you can purchase them at the desk. Thanks for the suggestion.
- Jens Holley, Head of Resource Sharing & Copier Services, 656-5177


Subject: Study Room Fine

Suggestion: Please put the fine for an overdue study room key on the key tag. We are not always told how much the fine is or how long the key is good for or if it can be renewed. You post signs for fines of recalls, books, lockers, journals, and laptops. Surely it could say that a study room key is (amount)____ per ___(time)___ overdue.
Response: Thanks for the good suggestion. As of today, signs with more information are posted.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Smokers

Suggestion: 1) The area outside the entrance really should be smoke-free. One must run a smoky gauntlet to enter. 2) Is there any way to move the smokers from in front of the building. I had to walk through at least 10 of them to enter the library. This can not go on. It really looks terrible to visitors to see a line of smokers gracing the front of our beautiful library building as they enter. Plus, to have to walk through the smoke, smell it, breathe and wear it, is extremely frustrating. I've tolerated this for years now, but it hit me like a brick wall today when it was almost a dozen smokers I had to work my way past. Please do something about this set up. Thank you.
Response: The ash urns will be moved ASAP away from the entrance/exit doors. We hope this step will ease the problem. Thanks for the suggestions.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Moldy books

Suggestion: There's a shelf of moldy books in the PQ Section.
Response: We know! We know! The library's HVAC problems continue to affect the collections, particularly on the lower floors. We're waiting for a renovation project to correct the entire system. We may decide to clean the books prior to the renovation but we've held off knowing that the mold will reoccur. We'll do what we can!
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Printed List of Periodicals

Suggestion: I think a complete list of available periodicals should be available. It would help me when requesting ILL.
Response: An older copy of the list of periodicals is available at the Reference Desk upon request. It is time consuming to format and maintain the list; however, please do check the on-line catalog first. That's the most current tool available. Thanks for the suggestion.
- Gordon Cochrane, Electronic Services Librarian, 656-1535

Subject: Catalog

Suggestion: I didn't know how to use the computer catalogs. I couldn't find anything I was looking for.
Response: If you are having a problem using the library, contact Peggy Cover (Pcover@clemson.edu or 656-5173) and she will set up a training session for you. Also anyone at the reference desk can assist you with your research. We recommend that you begin your research as soon as you have an assignment.
- Peggy Cover, Head of Reference, 656-5173


Subject: Cell Phone

Suggestion: Designate a specific area where people can use cell phones. Preferably far away from people trying to read/study! Main Lobby? Prohibit? Outside? Small Dark Hole?
Response: It's near impossible to limit (or better yet enforce!) such a policy. My best advice to you is to either politely ask the person to move or report it to the nearest service desk. Cell phones are here to stay - for better or worse. In many cases, usage is limited to levels four, five or six because of reception problems. It also happens that these floors are not "quiet areas".
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Signs

Suggestion: Signs need to be posted in more places about students leaving their bookbags, etc. unattended.
Response: Thanks and we will.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Late Hour Card Catalog Access

Suggestion: The card catalog is not available making it extremely difficult to find books.
Response: We're working on this question now. There is a way & we'll publicize it ASAP.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Noise

Suggestion: The employees on that floor are the main abusers of policy. Many do not even attempt to lower their voices. It's very disturbing.
Response: Please report this to the nearest service desk when it occurs. We need to know exactly where the noise problems are occuring since there are several office areas and a classroom.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Miscommunication

Suggestion: I have had more trouble with miscommunication in this library than anywhere else on campus. The staff today was nice and helpful but they were helping me fix problems caused by the last people I spoke with.
Response: Please - anytime this occurs, ask to speak with a supervisor. Many times the problem can be resolved quickly. You can certainly ask for me personally!
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Outdoor Furnishings

Suggestion: This is certainly a frequently asked question.
Response: Currently the library does not have extra funding for furnishings. The Student Senate is considering purchasing furniture for the patio/balcony area on level four. We'll publicize the event when/if it happens.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Public Parking

Suggestion: Please provide some kind of public parking. My daughter comes here to be tutored and I would like to be able to sit with her and her tutor during the session. This is not possible. I might be ticketed or towed.
Response: Visitor parking permits are available from Parking Services in G01 Edgar Brown Union. One-day visitor parking permits may also be obtained from the Visitors Center at 109 Daniel Drive and, after hours, from the University Police Department at Memorial Stadium on Centennial Blvd. For additional parking information, visit the Parking Services Web site or call 864-656-2270
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Recalls

Suggestion: If Clemson is to enter the "top 20" it will need to adopt more "research-friendly" practices such as allowing for book recalls at this point of the semester. Unfortunately research can't always take place during the academic calender. The Library ought to reconsider this policy.
Response: During holidays or breaks, books are not recalled from users because the user is away from campus. Because the user isn't available, we prefer to hold recalls until the regular semester has begun when all patrons are back on campus. If we place recalls during the holidays, fines and overdues are generated during a period when patrons aren't required to be on campus. If you have a critical need, you can always ask to speak to a supervisor & we'll arrange access some other way (such as Interlibrary Loan, electronic access, etc.).
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Furniture

Suggestion: Couches on the 6th and 4th floor would be a great reading bonus.
Response: It's all about funding and the libraries budget. State funding has been reduced and the University is facing a shrinking overall budget. We'd love to improve our furnishings but overall we're focusing on collections and services. Of course we'll consider your suggestion for better years. Thanks.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Hours

Suggestion: I think that the library should stay open 24 hours throughout the semester. It is very beneficial to students.
Response: Beginning March 30, 2003, the library will again conduct a study of usage by extending hours. The Library will open at 10:00am on Sundays and remain open until Friday nights at midnight. The decision to permanently extend hours will depend on available funding.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Postage Rates

Suggestion: Just an observation re: late fees. A stamp costs Clemson $.35. There should be a more efficient way of notifying someone of a late charge that is near or below the price of postage. Budget cuts are everywhere and money could be used more cost efficiently. (Envelopes, ink and paper cost money, too.)
Response: You are exactly right. Later this semester the library will switch to "all email" for most billing correspondence. Watch for more news about this - the system isn't quite ready yet.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Online journals

Suggestion: You're getting rid of many heavily referenced scientific journals and going to 'online only' access ... Though I like online access, it really makes going to the library pointless if it doesn't have any books inside! Library = Books.
Response: It is true that we have acquired as many online journals as possible and that these are often in scientific fields. There are many factors going into the decision to acquire online journals. You might be surprised to find that many online subscriptions come free with the print subscription. In this case we receive both versions. We also have pressing space problems in Cooper Library, especially on Levels 5 and 6 where scientific journals are housed, that have led us to select some of these titles for weeding or storage. Selection for weeding or storage is based carefully on an ongoing bound-journal use study that lets us know which titles are heavily used and which are not; faculty input also weighs heavily. If we move an item into storage and it is requested frequently, we can easily move it back to Cooper. Additionally, we want to make the distinction between journals and books (monographs). In recent years, we have been fortunate that the Libraries' budget has increased to allow us to add not only many new journal titles, but also to allow us to purchase many more monographs than we have in the past. Our book budget is higher than ever, and we are adding books so fast that we have run out of room to shelve them! I hope that this addresses some of your concerns.
- Sarah McCleskey, Chair, User Services Group

Subject: Online Catalog

Suggestion: I have tried to use the online catalog several times and it never works. I first tried to use this feature several months ago. If you are to have this on your site, it should be available for students to use. There is nothing more frustrating than trying to use something at your school and not having it work.
Response: We are completely baffled - the web catalog is up and working. Please call the Reference Desk at (864)656-3024 if you experience this problem again.
- Beth Helsel, Systems Librarian, 656-3039

Subject: Plant

Suggestion: Please water your tree!
Response: Thank you. Landscape Management is caring for our plants & has switched out certain plants which aren't thriving in the libraries' varied temperature and humidity.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Closed Access during HVAC

Suggestion: I am trying to complete my PHD written exam and am continually held up for much time due to the library repairs because I can not get the books I need right away. I have had to request eight books I think there should be special consideration for students to get necessary books quickly who are im a timed testing situation. I live 35 minutes away from Clemson and now have to come back tomorrow to pick up two books and copy an article.
Response: There are special considerations available. Please explain your special need to the employees at the Circulation Desk and we will immediately retrieve the items you need. It is not necessary to wait in special circumstances - particularly the ones you describe.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Reflection Pond

Suggestion: Please put signs around the reflection pond to let people know they are not supposed to be in the pond. They have to stay out.
Response: I'm not certain that the library is totally responsible for the pond but I'll be happy to pass this along to the Police Department or Facilities area.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Order

Suggestion: Please add a subscription for Book magazine
Response: Your request will be considered when there is funding for new periodicals/journals.

- Peggy Cover, Head of Reference, 656-5173


Subject: Rearranging Furniture

Suggestion: it is not right to change our study environment before finals ... referring to the first floor change from tables to cubicles
Response: Sorry for the disruption but the overall change is a good one. Many complaints were received regarding noise problems from groups on that floor so it was necessary to remove the larger tables & instead add smaller study carrels. Again, my apologies for the disruption.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


 

Subject: Online Catalog

Suggestion: I have tried to use the online catalog several times and it never works. I first tried to use this feature several months ago. If you are to have this on your site, it should be available for students to use. There is nothing more frustrating than trying to use something at your school and not having it work.
Response: We are completely baffled - the web catalog is up and working. Please call the Reference Desk at (864)656-3024 if you experience this problem again.
- Beth Helsel, Systems Librarian, 656-3039

Subject: Plant

Suggestion: Please water your tree!
Response: Thank you. Landscape Management is caring for our plants & has switched out certain plants which aren't thriving in the libraries' varied temperature and humidity.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Closed Access during HVAC

Suggestion: I am trying to complete my PHD written exam and am continually held up for much time due to the library repairs because I can not get the books I need right away. I have had to request eight books I think there should be special consideration for students to get necessary books quickly who are im a timed testing situation. I live 35 minutes away from Clemson and now have to come back tomorrow to pick up two books and copy an article.
Response: There are special considerations available. Please explain your special need to the employees at the Circulation Desk and we will immediately retrieve the items you need. It is not necessary to wait in special circumstances - particularly the ones you describe.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Reflection Pond

Suggestion: Please put signs around the reflection pond to let people know they are not supposed to be in the pond. They have to stay out.
Response: I'm not certain that the library is totally responsible for the pond but I'll be happy to pass this along to the Police Department or Facilities area.
- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Order

Suggestion: Please add a subscription for Book magazine
Response: Your request will be considered when there is funding for new periodicals/journals.

- Peggy Cover, Head of Reference, 656-5173


Subject: Laptops

Suggestion: Can we have more laptops?

Response: More are on the way! They won't be here in time for exams, but we've ordered 10 additional laptops.

- Teri Alexander, Circulation & Facilities Manager, 656-5172


 



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