Library Services

2007 Suggestions

Subject: Mid-week Music

Suggestion: (1 of 4) It is my firm belief that Library=QUIET. Why is there live music in the entrance? Ever thought of the student center?
Response: During this month, Cooper Library celebrates the "Arts in April" by hosting musical performances in the main lobby for a thirty minute period on a weekly basis. Other months, the performances are hosted once per month. Given that Cooper is open 148 hours of 168 hours total, we feel that 30 minutes during the lunch period is appropriate. We apologize for the inconvenience but feel strongly that library patrons enjoy the brief respite from study and research.
- Kay Wall, Dean of Libraries
Subject: Vending Suggestion
Suggestion: Please put sunflower seeds in the vending machine, they are a great tool to stay awake but we can't get them late.
Response:We forwarded your suggestion to ARAMark who handles vending & they'll respond. Look for the product in the machines.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Copy/Scan Machine
Suggestion: I am so excited about the copy machine that emails you pdfs of your files/xeroxes. Thank you thank you thank you!
Response:You are quite welcome. We hope to add this feature to more machines in the near future.
- Fredda Owens, Circulation Desk Manager
Subject: Clock

Suggestion: (1 of 2) Fix the Clock.
Response: As soon as we can find the clock that needs fixing, we will. Thanks!
- Teri Alexander, Circulation & Facilities Manager
Subject: Duplexing on DCIT Printers

Suggestion: Why do the printers no longer have the ability to print on both sides of the paper? This is an ability that a number of the printers on campus seemed to have lost recently. For those of us who need to print out hundreds of power point slides for lectures, this results in an enormous loss of paper and space.
Response: The duplexers were removed because the parts were worn out and causing increasing jam problems in the printers. There's a feeling that the duplexing wasn't used the majority of the time. We've referred your question directly to DCIT. Watch here for more information.
- Beth Helsel, Systems Librarian, 656-3039
Subject: Extension cords

Suggestion: (2) Extension cords that can be checked out.
Response:Extension cords are not allowed by the CU Fire Marshal. We are looking at costs and considering ways to improve the electrical situation. Please bear with us while we do.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Vending Machines

Suggestion: Lemonade in the vending machines for after hours. Or gatorade or powerade.
Response:Coke representatives have added new choices in the drink machines. Check it out!
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Vending Machines

Suggestion: Please stock vending with juice drinks or Powerade. There is almost no place to get non-carbonated drinks in the library. Paw-Mart drinks are good but late at night when its not open you have to drink soda.
Response: We forwarded your request (and it's a great one) to the staff in Campus Services. They will, in turn, work with Coke to make it happen.
- Teri Alexander, Circulation & Facilities Manager
Subject: Level 5 Computers

Suggestion: The internet explorer on the 5th floor computers always has an error about every 20 minutes & shuts down -I keep losing my research.
Response: This is the first we have heard of such problems. This could be because of intermittent network problems but we will pass on this information to the Computer Center that manages the machines on Level 5.
- Beth Helsel, Systems Librarian
Subject: City Bus

Suggestion: Start informed city bus internet site.
Response: I'm sorry but I'm not sure I understand the suggestion. There is a website for Clemson Area Transit that includes information on the city bus routes and schedules. http://www.catbus.com/ I hope this helps.
- Beth Helsel, Systems Librarian
Subject: Furniture Level 5

Suggestion: Too many students have their dirty feet or shoes on the furniture. I'm afraid to even sit at the desk on the 5th floor, because of the dirt from the student's shoes.
Response:I checked with the custodians and the furniture is wiped down daily. If you see evidence that this is not true, please let me know and I'll follow up further.
- Teri Alexander, Circulation & Facilities Manager
Subject: Timeliness of newspaper

Suggestion: Please consider providing the Greenville News on a prompter & more consistent schedule.
Response: Many newspapers are delivered through the US Mail. It is beyond our control to determine when received. In an attempt to improve access, a couple of vendors placed newspaper machines near the front of Cooper Library. We'd like to improve but aren't sure what we can do. If you have suggestions, please let us know.
- Gail Julian, Head of Acquisitions
Subject: Electrical for laptops (2)

Suggestion: I see about 2 laptops drop everyday because of the lack of power outlets. Big fire hazard & not handicap friendly. I can't bring my laptop to the library because there's no place to plug it in!
Response: There's a potential plan to add electrical to Cooper. Watch the library blog for more details.
- Teri Alexander, Circulation & Facilities Manager
Subject: NYT

Suggestion: I really liked having the free NY Times in the entrance of the library. I thought it was a great resource for people who wanted to read the news.
Response: Student Government sponsored the free papers for a limited time. Contact one of your senators for more information about this service. Cooper Library was only a distribution point.
- Teri Alexander, Circulation & Facilities Manager
Subject: Printing

Suggestion: File system to sort printed papers of unknown printees. Papers tend to pile very disorganized and creates big paper waste.
Response: The printouts now contain a header sheet with the userid of the person who printed it. Unfortunately, people sometimes don't retrieve their printouts and papers start to accumulate. Having our Help Desk staff organize the printouts would take away from the time they have to help with computer problems. DCIT is considering different options for lab printing and perhaps they will find a solution.
- Beth Helsel, Systems Librarian
Subject: Resolution

Suggestion: Some of the computers are set to 1024 x 768 resolution even though the LCDs support 1280 x 1024.
Response: We have forwarded the request about the resolution to DCIT.
- Beth Helsel, Systems Librarian

Subject: Printing

Suggestion: More computers and more printers
Response: We have already asked DCIT to add an additional printer to the west side on Level 5 but we don't really have space to accommodate any more computers.
- Beth Helsel, Systems Librarian


Subject: Call Number Correction
Comment: Your catalog has this call number, G156.6.E28T68, on Tourism economics: the business and finance of tourism and recreation. When you find the book, it has this call number - G156.5.E28T68. Which is right?
Response: Everything is now correct and matching (G156.5.E28T68), including labels on the issues. Thank you for spotting this--we're always happy to correct problems!
Bev Rainey, Database Maintenance & Authority Control Manager
Comment: Why is there duct tape on the door knobs? It is getting to be pretty gross and sticky. Plus, will it start to spread more germs? How can you clean it?
Response: You are right - it is. Facilities Locksmith Shop was contacted & will come over ASAP. The doorknobs have a circular piece on the handle with a potential sharp edge. The duct tape was used (as it is, allover the south!) as a temporary measure until the new handles arrived. Sorry for the delay.
Teri Alexander, Circulation & Facilities Manager, 656-5172
Comment: You need to have more maps of all the stacks on the different floors, like the map at the Reference Desk...it would help to have the maps in the elevators or at the computer catalog kiosks around the building so I can find where to go... The map at the Desk has the stacks with the big letters in black and also you need maps with "You Are Here" like at the shopping mall. I was pretty lost in your library. Thanks.
Response: I agree with your suggestions! Let me see what options are available. Our signage system is at least 20 years old. Thanks, again.
Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Newspapers
Comment: Tried to find the Saturday 6/2/07 edition of the Greenville News but it was not available.
Response: Many newspapers are delivered through the US Mail. It is beyond our control to determine when received. In an attempt to improve access, a couple of vendors placed newspaper machines near the front of Cooper Library. We'd like to improve but aren't sure what we can do. If you have suggestions, please let us know.
Gail Julian, Head of Acquisitions
Subject: Wall Street Journal
Comment: Where is the Wall Street Journal?
Response: Our apologies for the confusion. WSJ is now located behind the Circulation Desk on the main floor (4). Please ask for it at that location.
Rosanne Maw, Reserve & Media Manager, 656-0590
Subject: Water Fountains
Comment: Water Fountains - Everywhere - We thirsty.
Response: We'll add your request to the long long list of wishes for the building.
Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Painting & Furnishings
Comment: Paint every wall, get new desks
Response: We'd love to. Find us a donor. Much of our budget is devoted to the purchase of materials (all sorts of materials). University Facilities Paint Shop tries to stay on top of our painting needs but like all departments they are pushed for time and have many projects. If there's a particular problem area, please report it. Thanks!
Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Security
Comment: Cooper should look at the possibility of getting a system put in at the entrance to the Library that allows one to come in. The doors simply aren't enough because people can easily slip back out of them when someone else comes in. Like the system Fike has where people slide their cards to enter should be looked into for Cooper. I've become aware that during the year(esp. exams) that theft increases, and people escape by using the entrance doors. Also the card system would be used to monitor the number of people who aren't students who use the Library. I've seen numbers of High School students come into the Library and because they're not native to the Clemson campus if they were to take something it'd be much harder to track them down. Just some concerns.
Response: Thanks for your suggestions. We're limited in what we can do - Cooper Library is open to the public and serves many residents of the state of South Carolina as well as our University clients. Entrance can not be limited; however we have considered such for late night access. Our security personnel do monitor activity as best they can at both the entrance and exits. We'll certainly consider your concerns as we contemplate space and making changes. Again, thanks!
Teri Alexander, Circulation & Facilities Manager
Subject: Kiosk
Comment: I have tried several times to use the big computer screen on the stand near the entrance to Cooper Library, but when I touch the screen it never goes to the page I want. Sometimes if I touch it several times I
can get it to move, but usually I just give up. Can it be adjusted so it will work better?
Response: I checked the kiosk as soon as this suggestion was received and found that it is working to the best of its ability. Much of the functionality of the kiosk lies in the way that it is touched. Only a light touch is needed to make it link to the desired pages. I also checked with the manufacturer and the vendor for the kiosk and they have done as much as they can to improve the functionality. This kiosk is, at times, not as responsive as it could be, but it works as best as the technology that it uses will allow. If you will let us know specific pages that do not work, or that you have particular trouble with, I will gladly look into improving what is in my power to do so.
Anne Grant, Kiosk Administrator

Subject: Drink Machines
Comment: Is it possible to get more drink machines or 6th & lower floors?
Response: Let's wait until after the upcoming HVAC renovation and subsequent discussions about utilization of space in Cooper Library. Thanks and we'll keep you posted.
Teri Alexander, Circulation & Facilities Manager
Subject: Music
Comment: When I arrived today I thought I had mistakenly walked into the Brooks center. After a closer look I saw it was a "concert" in the library. When does a concert + library = quiet, isn't this the point of a library. Ever thought of doing this activity on one of the many amphitheaters on campus?
Response: Cooper Library celebrates the "Arts in April" by hosting musical performances in the main lobby for a thirty minute period on a weekly basis. Other months, the performances are hosted once per month. Given that Cooper is open 148 hours of 168 hours total, we feel that 30 minutes during the lunch period is appropriate. We apologize for the inconvenience but feel strongly that library patrons enjoy the brief respite from study and research.
Kay Wall, Dean of Libraries

Subject: Chairs in Pop Reading area
Comment: I came to the library today to find a book in the popular reading section but I couldn't get anywhere near the books. The chairs had been pulled right up against the shelves and people were sitting in them. Could you please find a way to keep the chairs away from the shelves.
Response: We try our hardest to keep the chairs arranged in this area but our efforts are fruitless! Patrons re-arrange the furniture to suit themselves. We'll attempt this summer to do some re-arranging of our own to alleviate this problem. We'll try! Thanks for the suggestion.
Teri Alexander, Circulation & Facilities Manager

Subject: Java City
Suggestion: Is Java City feeding us those nasty Otis Spunkmeyer muffins instead of the good ones we used to get? I really miss the pretzel rolls they used to have. What happened to the food?

Response: Your suggestion was forwarded to the Director responsible for Java City & Snax & Stax. We believe; however, that this has been corrected & JC is now serving items from Palmetto Bakery.


Subject: Lighting
Suggestion: Enter your suggestion/comment here On 1st floor, the corner where the G530's books are located is very dark. Maybe I just needed to find a light switch. Needed a flashlight to see the books. Thanks for consideration.

Response: Thanks for the report. The contractor had the lights down while installing duct. It has now been corrected.
Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Noise
Suggestion: I understand the noise from the machines, etc. on the 1st and 2nd floors but the workers should not be telling jokes, gossiping, playing music loudly, as they are. They should remember it's a library and people are studying for tests, so they should minimize the noise just like everyone else.

Response: You are exactly right. The contractor is addressing this issue with the construction crew. Thanks for reporting it!
Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Noise (1 of 2)
Suggestion: Thurs night Oct 11 - noise so loud in the computer area on the main floor - gangs of kids - loud, clapping, singing, yelling, stomping, yelling to each other when they finally left - guards sat and watched. what is their job - the guards? Suggestion: guards are reading their computer screen - not keeping gangs of kids quiet. why do guards need computers?

Response: I hope and think that we have resolved this issue. Thanks for the report. Please do feel free to report this to us via the suggestion box or you can speak to the staff directly at the Circulation Desk. They will assist you. Again, thanks.
Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Midweek Music
Suggestion: With noisy construction on the 1st and 2nd floors, endless chattering on the 3rd, 4th, and 5th floors, and obnoxious singing and clapping in the lobby, the library may now be the most distracting place to study on campus.

Response: Cooper Library celebrates it's uniqueness by hosting musical performances in the main lobby for a thirty minute period on a monthly basis. Given that Cooper is open 148 hours of 168 hours total, we feel that 30 minutes during the lunch period is appropriate. We apologize for the inconvenience but feel strongly that library patrons enjoy the brief respite from study and research.
Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Books Reported Returned
Suggestion: (Two) What do I do if books recently returned are not removed from my account?

Response: Send us an email (library@clemson.edu or tajff@clemson.edu) with the details and we'll research it. Or you may call us directly at the Circulation Desk (864)656-1557 to report the matter. You will receive emails as we search for the items. Most are resolved quickly.
Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Placing a hold on a book
Suggestion: Hello, How do I sign up for a waiting list of a book which is due on 11/10/2007? I want the BF 353.5.N37 Please let me know how to proceed. Thank you!

Response: While viewing a record in the online catalog for material checked out, you will notice a button at the top left which says "hold/recall". Select that button and follow the prompts to place a hold/recall on the material. You will also receive an email when the item is ready for pick-up. If you need the material more quickly than the system allows, please consider using Pascal Delivers for a quicker delivery than a hold/recall. You'll notice the Pascal icon at the far right of the screen. Please call me if you need assistance.
Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Missing Sex and Morality Titles
Suggestion: FYI…There seems to be several missing items in the "sex and morality" section.

Response: Thank you for letting us know. If you will report the titles of the missing books, we will look into replacing them.
Suzanne Rook, Head of Reference


Subject: Java City music
Suggestion: Turn the music off in Java City when they are closed!!!!!!

Response: Sure, no problem.
- Pam Rupert, Aramark Manager


Subject: Java City
Suggestion: The long lines have become noticeably longer since the "regular" coffee is now served by the hardworking servers. Please put the coffee machines back on the side counter. Thanks!

Response: Thanks for forwarding Donna's comment from the suggestion box. Java City is very close (this week hopefully) to installing a new display case. They have also ordered another cash module so the staff will be able to use two cashiers instead of one to expedite the flow of service.
- David Raiger, Aramark Director


Subject: Snax & Stax Convenient Store
Suggestion: Aramark: Please open the Snax and Stax store earlier. At least by 7:30 please.

Response: Your suggestion was forwarded to Aramark officials. FYI - the convenient store is opening at 9:00am beginning Wednesday, September 12, 2007.
Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Brave New World
Suggestion: your book catalog tells me there should be two copies of Huxley's book - brave new world - on the shelf (you have more than that but one is checked out)

There are no copies of Huxley's brave new world on the shelf.

Response: This book with the call number PR6015.U9 B6724 is located on the 2nd floor and is on the shelf. Are you positive that you were in the 6000's? Please ask for help if you can not locate materials - Cooper provides pages who can help you. Contact the Circulation Desk on 4th floor.
Teri Alexander, Circulation & Facilities Manager, 656-5172



Clemson University Libraries