Library Services

July-December Suggestions

 

 


 

Subj:  Hand Dryers

Suggestion: I appreciate all that you have recently done to improve the layout and design of the library in particular, the enhancements to the new "study lounge"!  However, I feel one aspect of the library should also improve...  The men's bathroom on the main entrance floor has gone "green", i.e. removal of the paper towels (the restroom near Java City still retains paper towels).  While this concept is a noteworthy one, I feel the hand dryers could be improved/updated to afford more efficient hand drying.  I have seen several models in a variety of restrooms which would enable restroom users significantly faster hand drying times.  This would 1) encourage people to wash their hands, as the slow drying process does inhibit some users, and 2) update the feel of the bathroom to match the newer changes to the library.  If you have questions please feel free to contact me.

Response:  Thanks for the suggestions.  I am aware of faster and better models for hand-drying but I don't think that the Facilities Department has the funding to upgrade at this point.  Perhaps in the future?  And I'll be glad to pass along your recommendation to them. Again, thanks.

- Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Calendar

Suggestion: Is there going to be a July calendar of hours on the web page? Only June is available.

Response: Yes, it is up now. Our apologies! There was an error and it had to be corrected.

Teri Alexander, Circulation & Facilities Manager, 656-5172


Subject: Public computers

Suggestion: Please give us more computers for the general public. I live in Clemson (and I'm a Clemson grad)and I'm appalled by how it seems you are squeezing out the general public from using the Clemson University library. First it was cutting back on parking slots near the library and now there are hardly any public computers for us. I realize you have your projects for the students but please be mindful of the needs of the public also. We pay taxes for your public institution.

Response: A major construction project is underway on the 4th floor affecting all of the space on the east side. The majority of public computers and furnishings were moved out for carpet replacement coming in mid- July. A portion of the machines will be returned in mid-August when the renovation is complete. Feel free to use the machines now available and also note that there are public computers on every floor (ask at the Reference or Circulation Desk for locations). For more information about the Library Workstation Use Policy please go here: http://www.clemson.edu/library/lib_overview/policies/workstationuse.html Parking decisions are made by the Parking Services Office and you may contact that office by calling (864)656-2270.

- Teri Alexander, Circulation & Facilities Manager, 656-5172 


Subject: Public computers

Suggestion: We need more public computers back into the Cooper Library. Don't you realize that the taxpayers-the public- pay toward these public universities and we should have these computers available to us. It seems that you have decided that the public or the taxpayer does not matter in your library world. Please put more public computers in your library so we taxpayers can feel we are being considered, too. It is only fair. And please let us be able to sit down and use these public computers. Right now I am standing up. It seems you not only want to discourage us from using the computer too long but also limit the public computers to a very limited number available to us. Response: A major construction project is underway on the 4th floor affecting all of the space on the east side. The majority of public computers and furnishings were moved out for carpet replacement coming in mid-July. A portion of the machines will be returned in mid-August when the renovation is complete. Feel free to use the machines now available and also note that there are public computers on every floor (ask at the Reference or Circulation Desk for locations). Also, the tall stools are now available at the stations.

- Teri Alexander, Circulation & Facilities Manager, 656-5172 and Suzanne Rook-Schlif, Reference Unit Head, 656-6834


Subject: Book carts blocking aisle

Suggestion: Hey, so, up on the floor Java City is on, there's row in the back that's totally blocked by book carts full of books. It has been blocked for, like, at least a month. If i need something there, how do i get it? Response: Thanks so much for reminding us of this problem. A major shifting project is taking place on the 5th floor and has progressed much slower than we anticipated. Those book carts will be moved out of the way today (Friday, June 25, 2010). The project is slated to finish by mid-July. Our apologies and again thanks for bringing it to our attention!

- Teri Alexander, Circulation & Facilities Manager, 656-5172 


Subject: First Floor

Suggestion: I came back to the library for the first time in probably about a year to get ready to continue my education as a post-graduate special student in fall. The first floor looks great. The new carpet and shelves make it look a lot better than it used to look. I haven't looked at the other floors so that's why I'm commenting only on the first floor. Response: Glad you like it. We too are pleased with the space but want to hear patron comments.

- Teri Alexander, Circulation & Facilities Manager, 656-5172

 


 Subj:  Weekend Hours

Suggestion: I am sorry if this is a reoccurring question, but I am curious to why Cooper Library isn't open 24 hours on weekends. I am a new student here at Clemson, and I love the library, I think what y'all do is awesome! The tutoring services, the ASC, and even the Java Lounge, is pretty awesome to me, but taking on such a heavy load this semester, I am trying to find a quite place to study tonight.

Response:  Library hours are based on need and Friday/Saturday usage is so low that we can’t afford to shift staff from busier hours.  You may want to investigate the hours at Hendrix Center or the Union to see if there are alternatives.

- Teri Alexander, Circulation & Facilities Manager, 656-5172



Clemson University Libraries